ComplaintsforBrick Fest Live

• Initial Complaint

  07/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I would be bold enough to call this event an outright scam. Purchased VIP tickets and Im still asking myself for what?! I did not receive any of the promised goods from getting VIP tickets (badge, event pin, build) There is no other reason for it other than stealing another $15 a person from you. Almost ever vendor you see advertised is not there. The event mostly consisted of a few themes scattered about with tables set up with dirty bricks to build with. Other than that it was aimed at selling you overpriced merchandise. Wouldnt recommend this event to a single soul.

  Business response

  07/17/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The VIP guest Swag is usually issued at the event. It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. We are sorry to hear you did not receive them. Please contact us at via our email: [email protected] with your address, and we will gladly ship them to you.

• Initial Complaint

  06/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  $ 100 spent on tickets and parking for an event that was nothing like it was advertised.

  Business response

  06/30/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

• Initial Complaint

  05/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Purchased tickets for a total of $71.46 on December 27, 2022 for an event in Indianapolis for May 20, 2023. The “convention” was a JOKE. Very few activities and overpriced **** sets (upwards of 20% over normal prices). There is almost nothing to see and NOTHING worth the ridiculous prices of “VIP” admission. The entire event is a scam. 

  Business response

  05/23/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

  Customer response

  05/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The event-exclusive build is an absolute joke. Putting 8 **** pieces together is not exclusive, nor worth the steep price of admission. The pin is the only thing that might actually be worth something, but not $38 a person. Its interesting that tickets are automatically non-refundable. It's as if they know that people will be disappointed. Judging by the number of complaints, there is no learning and growing, but there continues to be questionable business practices, including swindling **** fans out of their money. 
  
  Regards,
  
  *****************************
  

  Business response

  06/13/2023

  Thank you for your response. We will gladly refund you the difference between our General Admission tickets and VIP. You purchased the VIP tickets on offer for $28.49 each. We have refunded you a total of $17 for the two tickets. Please allow up to 5 business days for the refund to show on your original payment method.

  Customer response

  06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  05/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 13th me and my son attended to Brick Fest Live at ****************** in Novi MI. Before buying the tickets I saw their advertising video or promo which includes a nice set-up for kids to play with *****, decent amount of people, pretty much a festival I was confident my 4 y.o can enjoy it. Unfortunately it was the opposite, they just have tables with no intension for kids, overcrowded even though they ask for time for you to arrive, we paid for this VIP experience but our experience was for only 30min because my son was unable to enjoy any of what they advertise. My son is pretty advanced on ***** so he knows what to do but again this place between been overcrowded and their set-up wasn't what they are selling. Last thing is they didn't have a nice set-up but they had booths of windows, finish basement, roof, etc to sell.

  Business response

  05/23/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.
  
  

• Initial Complaint

  05/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased tickets to go to brick fest live on December 21 2022. Along with the tickets i bought an add on pack that cost $99.99. The event was on January 15 2023 and I went to that, it wasn’t worth the money I paid for that either but i let that go thinking I would still get the add on pack later. On January 11th I emailed them because I didn’t know if I was suppose to get the add on pack at the event or if it was going to be shipped and that’s when they let me know it’d be shipped out, so I waited for it to come. Every few weeks since then I have attempted to email them to get some sort of update as to when it would be shipped, finally April 14th I got an email with a tracking number for usps saying it was going to be shipped. Even to this day when I click that tracking number all it says is “label created”. So April 22 I emailed again asking for an update and they told me “Your order has been pack and getting ready to be out of our door for shipment”. And I still haven’t received any update, or package, and the link to the tracking number still says “label created”. Every time I email them within the past two weeks they ignore me. I have tried emailing from other emails and get the same thing, even tried through ******** messenger and they won’t answer or give me any sort of update. I know it asks for a resolution below but I want to add either delivery of the items or a refund would be fine with me at this point.

  Business response

  05/29/2023

  Thank you for your understanding and patience with our shipping. Your order was shipped and should arrive by Tuesday, May 30th.
  
  The tracking link:
  **********************************************************************************
  
  We're here if you have any other questions :)
  
  Thank you for being a valued customer!
  

  Customer response

  06/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  05/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I attended brick fest at the ** science center 2023 and I was not given the collectable pin which the staff told me was mailed to me even though the ticket clearly had a qr code for the item. The event is sparce for the space there is barely any ***** displays at the event the space is horrible for such an event. I would like the collectible pin that was part of the vip package.

  Business response

  05/08/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The VIP guest Swag is usually issued at the event. It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. Kindly reach out to us using our email: [email protected] and we will be more than happy to look into this request for you.

• Initial Complaint

  05/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Went to Brickfest in Columbus,OH during January, 2023. Purchased 2 VIP tickets for my partner and I. When we were handed our badges, I asked about the swag bag and exclusive build. I was told and I quote "It will be mailed to you" no one else was given bags at the event that I could see either. Tried to make contact via Instagram and no response. Very disappointed.

  Business response

  05/08/2023

  Thank you for reaching out to Brick Fest Live. We are sorry to hear you did not receive the VIP Guest SWAG, which is issued at the door of entry. Please reach out to us using our email: [email protected], and we will be sure to honor your request.

• Initial Complaint

  04/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased the VIP with add on bundle for 1/18/23 in Tulsa, OK. At arrival I asked about my VIP package and no one knew what it includes! Also they informed me that the bundle will be mailed to me, which we have not received, so we walked around for 15 minutes in an un organized room and left disappointed, with no swag bags, no limited bundle package and no one to express our disappointment to! I would like to get at least a partial refund for the lack of VIP experience and either my bundle sent to me or a refund on that also, please. I have my confirmation email with reference number if needed. Thank you

  Business response

  04/24/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. 
  
  The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). They include Event Exclusive Build, VIP Badge, and Collectible Event Pin. Guests with either ticket may enter any area of the event and enjoy all festivities included, regardless of ticket type. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.
  
  Your Add-on bundle has already been shipped and you should receive it anytime now.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased four VIP tickets to Brick Fest Live in Milwaukee, Wisconsin for Saturday 1/17/23. Brick Fest Live offered a few Add-Ons to the tickets for an additional cost. I purchased the Add-on **** Bundle #1-MIL: **** ****. When I arrived at the event, the people scanning the tickets said the Add-On would be shipped to my home address. I have yet to receive the Add-On. The cost of the Add-On was $37.99 USD.I would like to receive the Add-on **** Bundle #1-MIL: **** ****. If that is not possible, I would like a refund.Thank you.

  Business response

  04/03/2023

  Thank you for reaching out to Brick Fest Live!
  
  We sincerely apologize for the shipping delay. We can assure you that we are making every effort to ship your order as soon as possible. We appreciate your patience. Please give us the next two weeks as we are currently in the process of sending out all of our bundles purchased during the ticketing process for shows that have already happened.  
  
  

• Initial Complaint

  03/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  on 3/20/23 I bought 3 **** Gamers and only one came. I spent 27.96 on all three I emailed the company 3 times with no response; 1st email 3/27, 2nd 3/28 and 3rd on 3/29.

  Business response

  03/30/2023

  Thank you for reaching out to Brick fest Live! We apologize for that error. We have received your request and have refunded you for the other two. Please allow up to 5 business days for the refund to show on your original payment method.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩