Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets to Brick Fest Live ******** in late August. Son was looking forward to it for four months and was really excited to attend today. We showed up and there was no event no signs nothing. Not communication over the past month. They resent tickets on 24th Nov and we show up to no event. According to other sites it was cancelled. NO notification from them whatsoever and no refund automatically given. Don't attend a Brick Fest Live event these guys are not a reputable company and don't know how to effectively communicate cancellations. We travelled to the event as well. Shame on them for letting down children and wasting time and money on new years eve.

  Business Response

  Date: 01/04/2024

  Thank you for reaching out to us. We responded to your email and resolved your request.

  Customer Answer

  Date: 01/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:11/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered tix with a "discount" code that ended up being nothing different then ticket prices the day of the event. The advertised amusements listed for BrickFest were NOT setup/available we did not receive any VIP extras, shwag, or experiences, so what's the point of buying VIP? This event was somewhat organized-chaos meets "sorry"; the only saving grace was the people in full costume to interact with. There were also no concessions available which was also advertised on the website, flyers, texts, and social media posts. This even was disappointing due to the expectations preemptively put out by the company/advertised compared.to the actual experience and lack there of. No pit of *****. No mini golf area. No VIP specialties/entry for purchasing VIP. No meet-n-greets as advertised with Master Builders from the TV show. Just an all around let-down, poor setup, and not a good experience. The staff was very nice & friendly but the rest was horrible!

  Business Response

  Date: 11/20/2023

  Thank you for reaching out to Brick Fest Live. Our mission as a company is to educate, entertain, and inspire families and children through our events. We will commit to having this feedback be part of our retrospective discussion of the production and marketing teams. As we learn and grow as a company, your honest feedback as a customer enables us to make the improvements necessary to truly impact our future attendees ensuring that all of our customerschildren and adults alikeget the quality of service and experience they deserve. Again, we sincerely apologize, this is not the kind of experience we would like you, our valued guest to have during the event. The VIP ticket includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. The SWAG items are available to be redeemed during the event.  If you have not received any of the items during the event. Kindly, provide us with your complete shipping address including the apt/unit number. We will gladly send you the missing VIP items. You may also email us at [email protected]. Food concessions will be available on-site, as we do not allow food from outside due to the convention center rules. However, we do have an open in-and-out policy. So if you want to step out of the event, you can get a stamp and will be allowed to re-enter. 
  

• Initial Complaint

  Date:11/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended an event and purchased two of **** Super-Bundle for myself and the guest that I brought with me on 9/24/23. The day of the even was on 10/21/23 and I asked about the bundles that had been purchased. I was told that the bundles are being shipped out after the even because of an issue they had and will receive it in the mail within 7 days. On 10/29/23 I emailed them asking for an update and when will the bundles be shipped out. The company responded on 10/30/23 and stated that Thank you for reaching out to Brick Fest Live! We apologize for the delay in delivering the add-on **** product order purchased with your Brick Fest Live tickets. Please be assured that we value your business and are working hard to get your order shipped out as quickly as possible. We recently resolved a supply chain delay and anticipate being able to send your product within 7 to 10 days. 11/9/23 Still have not received the items and submitted another email asking for an update. Did not receive a response.11/14/23 Another email sent asking for an update. Did not receive a response.11/15/23 Another email sent asking for an update.Tracking number for bundles 1)********* 2)*********

  Business Response

  Date: 11/17/2023

  Thank you for reaching out to Brick Fest Live. We are very sorry for the delay that you still have not received your order. Due to high demand, we have gotten behind in our order fulfillment. We expected to have received more stock for the items included in your order but it seems to be taking longer than anticipated. We will give a refund/cancel option in case you don't want to wait until then. We have a supplier issue at the moment and are working to resolve this restocking issue as soon as possible. Again, we sincerely apologize for the inconvenience. 

  Customer Answer

  Date: 11/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad purchased **** at theGreater ************ Expo Center (*** ******* *** Oaks, PA *****) on Sunday, October 15th. Unfortunately, a bag with **** is missing and **** cannot be completed.

  Business Response

  Date: 11/10/2023

  Thank you for reaching out to Brick Fest Live. We are sorry to hear the order had an issue. We are not aware of this, please ask them to reach out to us on  [email protected].

• Initial Complaint

  Date:10/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 9/28/23 for a **** set on brickfestshop.com, which for all the info I can find, leads back to this same company, Brick Fest Live. The email that advertised this item was from Brick Fest Live as well. I paid $11.75 for this item. A label was created on 10/2/23, but item was never given to USPS. I emailed the shop info email on 10/6/23 and got a response the next day saying they were forwarding this to their Ecomm Department and I would hear back in 24 hours. It is now 10/20/23 and I've sent an additional 3 or so emails with no response, other than automated replies that I will hear something back within 24 hours. USPS still doesn't have this item. I know things happen, and it's not a huge amount of money, but at this point it's the just the principle of the matter. Don't just ignore me like my money doesn't matter.

  Business Response

  Date: 10/23/2023

  Thank you for reaching out to Brick Fest Live. We sincerely apologize for all the inconvenience it may have caused on your end. This is not the kind of order experience we want you to have with us. We have received your response and as promised on our email via *************** Your order #: ****** has been refunded. Please allow up to 5 business days for the refund to show on your original payment method.

  Customer Answer

  Date: 10/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/30/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not receive the VIP bag or pin that other locations received or anything other than entrance. I could have bought general admission tickets for the exact same thing. Scam. Essentially I paid to look around for 10 mins and leave. We were there no more than 10 minutes and we had completed everything. I do not recommend this event at all. The Brickfest event was hyped up as this amazing event. I paid $188 to go with VIP tickets and was shorted. We drove five hours for this event and booked a hotel. Not happy being ripped off almost $200 and my time.

  Business Response

  Date: 10/02/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The VIP guest Swag is usually issued at the event. It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them via our email: [email protected]. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, it’s honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

• Initial Complaint

  Date:07/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would be bold enough to call this event an outright scam. Purchased VIP tickets and Im still asking myself for what?! I did not receive any of the promised goods from getting VIP tickets (badge, event pin, build) There is no other reason for it other than stealing another $15 a person from you. Almost ever vendor you see advertised is not there. The event mostly consisted of a few themes scattered about with tables set up with dirty bricks to build with. Other than that it was aimed at selling you overpriced merchandise. Wouldnt recommend this event to a single soul.

  Business Response

  Date: 07/17/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The VIP guest Swag is usually issued at the event. It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. We are sorry to hear you did not receive them. Please contact us at via our email: [email protected] with your address, and we will gladly ship them to you.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $ 100 spent on tickets and parking for an event that was nothing like it was advertised.

  Business Response

  Date: 06/30/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

• Initial Complaint

  Date:05/20/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets for a total of $71.46 on December 27, 2022 for an event in Indianapolis for May 20, 2023. The “convention” was a JOKE. Very few activities and overpriced **** sets (upwards of 20% over normal prices). There is almost nothing to see and NOTHING worth the ridiculous prices of “VIP” admission. The entire event is a scam. 

  Business Response

  Date: 05/23/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.

  Customer Answer

  Date: 05/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The event-exclusive build is an absolute joke. Putting 8 **** pieces together is not exclusive, nor worth the steep price of admission. The pin is the only thing that might actually be worth something, but not $38 a person. Its interesting that tickets are automatically non-refundable. It's as if they know that people will be disappointed. Judging by the number of complaints, there is no learning and growing, but there continues to be questionable business practices, including swindling **** fans out of their money. 
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 06/13/2023

  Thank you for your response. We will gladly refund you the difference between our General Admission tickets and VIP. You purchased the VIP tickets on offer for $28.49 each. We have refunded you a total of $17 for the two tickets. Please allow up to 5 business days for the refund to show on your original payment method.

  Customer Answer

  Date: 06/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th me and my son attended to Brick Fest Live at ****************** in Novi MI. Before buying the tickets I saw their advertising video or promo which includes a nice set-up for kids to play with *****, decent amount of people, pretty much a festival I was confident my 4 y.o can enjoy it. Unfortunately it was the opposite, they just have tables with no intension for kids, overcrowded even though they ask for time for you to arrive, we paid for this VIP experience but our experience was for only 30min because my son was unable to enjoy any of what they advertise. My son is pretty advanced on ***** so he knows what to do but again this place between been overcrowded and their set-up wasn't what they are selling. Last thing is they didn't have a nice set-up but they had booths of windows, finish basement, roof, etc to sell.

  Business Response

  Date: 05/23/2023

  Thank you for reaching out to Brick Fest Live. I want you to know that your feedback will go directly into the retrospective discussion of the production and marketing teams. The difference between General Admission and VIP Tickets is the additional items you receive as a VIP Guest (SWAG). It includes an Event Exclusive Build, VIP Badge, and Collectible Event Pin. Please let us know if you did not receive any of them. However, tickets are Non-Refundable once you have attended the event. As we learn and grow as a company, its honest feedback that enables us to make the improvements necessary to truly impact our future attendees.