Business ProfileforTransit Systems Inc.(TSI)

This complaint against Moves For Seniors (MFS), a Division of Transit Systems Inc., is for the incomplete pre-paid Dedicated Truck Long Distance Move for my 83 y.o. mother, embarked on June 27, 2022, and for its refusal to provide a commensurate, timely remedy. By virtue of its refusal to fulfill 100% of their agreement, MFS placed undue mental stress on my family and compelled me to secure, at extreme personal expense, alternative expedited services to move the remaining items left behind. A bill total advance payment of $19,520 was made against Order Confirmation 24924. The added personal expenses I incurred to complete the job were approx. $10,000. It is my position that MFS supplied a truck of too small capacity to fulfill 100% of the move on the agreed-to date. According to MFS Director of Sales, **** ****, the ****** truck supplied had a total volumetric loading capacity of 800 cu ft, which MFS claimed to have filled with 785 cu ft of my mother's "inventory." This is not possible, not consistent with our departure or arrival inventory records, nor would it have complied with the truck's rated load capacity to transport 7,323 lbs of order-listed "inventory" in a vehicle rated for 6,385 lbs of cargo. **** ****’ shipped volume (785 cu ft) to vehicle capacity (800 cu ft) assertion is physically impossible. Among the items in my order inventory, it included the following quantity and type of storage container (i.e. boxes, bin): 2 wardrobe, 50 large, and 70 medium boxes and 10 plastic bins. Assuming all 132 of these storage containers amounting to 785 cu ft were loaded, and, for the sake of simplicity, each were exactly of the same linear dimensions, such a remarkable packing effort contains less than 1/20 of 1 inch (0.05") of void space around each vertical stack. Such tolerance is approx. equivalent to the thickness of a penny. This and other representations are clear evidence that the service provided was left incomplete with the “Dedicated Truck” MFS used.