ComplaintsforQVC, Incorporated

• Initial Complaint

  05/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for an in-stock item on 5/7/23: Order Number: **********; I received immediate confirmation of order preparation in process. On 5/9/23 I received a message that the item is on backorder. I called "customer service" to inquire about expected restocking. I was told there is no projected date and upon further questioning I was eventually told that there is no guarantee of future stock at all. This is a frequent problem with QVC, that of accepting orders prior to confirming the order can be fulfilled. I would like my item, which was ordered with the promise of availability on QVC's part. Find the item I ordered in good faith and deliver it as promised, or, declare a restocking date. Anything less reinforces the feeling of indifference toward customers and the failure to stand behind your brand. I would appreciate a direct reply from QVC.

  Business response

  05/11/2023

  May 11, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  *** ******* ordered the ********** ***** ***** ******* ***** 31.5" Crystal Drops Windchime on 5/7/23.  Unfortunately, the item is currently on backorder as the item is currently out of stock.  Once the item has been restocked, we will gladly ship the item to *** *******.  Regrettably, we do not know exactly when the item will be available. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  
  Africa ** B****
  Office of the President
  QVC

  Customer response

  05/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  This response is merely a repeat of the standard excuse and does not address the issue of accepting orders under false pretenses, a continuous problem for QVC. There is the matter of customer time investment, which is disregarded or not even considered, as well as disappointed potential gift recipients. 

  Too, I would still like to know the timeline for restocking. I would also like reassurance that all options have been exhausted as there are often random remainder items and I do not believe this was even investigated, judging by the casual, dismissive response.

  Be respectful toward your customers. Please do better.

  Regards,
  
  *************************

  Business response

  05/18/2023

  May 18, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  *** ******* ordered the ********** ***** ***** ******* ***** 31.5" Crystal Drops Windchime on 5/7/23.  Unfortunately, the item is currently on backorder as the item is out of stock.  Once the item has been restocked, we will gladly ship the item to *** *******.  As noted in our previous reply, we do not know exactly when the item will be restocked. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  05/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I wanted the opportunity to show the absolute indifference to customer concerns. I took it upon myself to reach out directly to ***** *****, just after posting my previous response on BBB. They responded in less than one day, politely assuring me that a new shipment is scheduled to deliver to QVC on June 8th. 

  Why was simple verification with a supplier more than QVC could be bothered to take on? The standard and automatic dismissive answer I received on this platform is telling, no embellishment necessary. 

  I expect my item to be delivered ASAP. I may or may not post a complaint here and everywhere else, depending on QVC shipping the item to me as expected. Shame on QVC. Do better.
  
  *************************

• Initial Complaint

  04/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had purchased an item from QVC about 2 months ago. I decided to return the item after realizing it wont work in my home. It was an ****** vacuum. I had purchased the item with their east pay option and had already paid 2 payments towards the product. I still hadn't opened the box when I decided to send it back. I checked with QVC and the item was still within the window to return for a refund. I sent the item back to QVC and received an email confirmation that it was received on 4/13/23, my order #**********. The email said I would receive my refund in 7 business days. Well 7 business days went by and no refund to my ****** account. I then went online and chat messaged with a customer service rep with QVC regarding my refund status. They said that it was getting processed and would be in my account in the next 3 days. Well 3 days goes by and still no refund. So again I message chat with a rep and they tell me that it shows a refund was issued on 4/24/23 and will now take 10 business days to process. Well I still show no refund to my account and decided to call customer service instead so I could speak to someone. The rep on the phone then tells me that the refund was never processed and has to now go to their billing department to be handled and this could take up to 30+ days. I told her that this is unacceptable that I shouldnt have to be the one who suffers due to their own mistake. So her Im still getting east pay charges for a product I no longer have let alone paying interest on the charge because of them. It would be nice if someone could help with this. So unhappy with their service.

  Business response

  04/28/2023

  April 28, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***********************************, ID of ********
  
  Dear ******************,
  ************************** regrets the concern that our customer had regarding the return of an item.  ************************ ordered and returned the ****** ****** ***+ Wi-Fi Robot Vacuum with Clean Base.  On 4/21/23 she received an email from our automated system advising the the Q Return label was scanned and the item was in transit to us.  The item was processed in our warehouse on 4/26/23.  On 4/27/23 two refunds of $105.99 each were issued to **. *********** ****** account.  The current time for refunds to process is three working days.  There are no additional refunds due for this purchase. Additionally, the remaining unbilled easy pay installments have been cancelled. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

• Initial Complaint

  04/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased March 26,2023 on QVC the days daily special for a 22 ” ********* griddle/grill with the stand, cart it sets on and all the accessories that came with it. I got a confirmation and in a couple days it said I would receive the merchandise April 1st 2023. I checked the tracking number and it said it had been shipped and no none could give me any explanation as to why today April 2nd its still sitting in Florence S.C. I called *** and the *** said that Qvc did a ticket on it but that Qvc never gave it to ***. I explained this was a birthday present for my wife which would have been April 1,2023. I explained today to QVC the item will be stolen if they decide to deliver the merchandise. The *** at QVC said. That would be on me if it gets stolen sitting out in my driveway for two weeks that we are gonna be gone. Again she said it would be 3-5 business days for the refund to show on my **********. Why would I be billed for something I don't have? Then she said it its stolen sitting outside there would be another **** that I'd have to deal with. I'm so disappointed in QVC to drop the ball on me for this gift and there was ample time for it to get here for my wife's birthday. Lately I've read other negative remarks about QVC. Seems they are dishonest and think they can claim someone's money and not deliver the product. We have been customers with QVC for years along with most of my family. QVC NOMORE. You just lost a bunch of business from our families and everyone that will find out about this.

  Business response

  04/06/2023

  April 6, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA; 17102
  
  Re:  *********************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding delivery of an order.  *** ******* ordered the ********** 22'' Outdoor 2-Burner Griddle Grill Cover & Tool set on 3/26/23.  The item was shipped by *** on 3/30/23.  *** ******* was concerned the item would be delivered while he was on vacation.  The delivery address was updated and the package was delivered to the *** store in Kingsport, TN on 4/5/23.  There is no additional action due as *** does confirm delivery of the item. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

• Initial Complaint

  03/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  In November, 2022, I ordered a ********* set of serving platters from QVC. On December 26th, I received a box labeled *********, which I believed to be the platters that I’d been waiting for. Opening the box, I discovered a light blue 9x13 Baking Dish with a lid. I assumed it was sent to me in error, so I requested a return label and mailed it on December 27th to QVC’s Georgia warehouse. My daughter informed me after mailing the package that the baking dish was a Christmas gift from her. I immediately contacted QVC’s Customer Service Dept. (Dec. 28) to notify them of the error, and to see if I could stop the package in route. I spoke to a very kind individual who assured me that this happens occasionally and that the warehouse would be notified to promptly return my personal item. (I finally received the platters that I ordered on Dec. 29 and I’m very happy with them!) I tracked my package mailed to QVC and received confirmation of delivery to the Georgia warehouse on Jan 6. 2023. I have made calls once and sometimes twice a week since Jan 6 to get the status of the return of my baking dish, sadly, with no resolve.

  Business response

  04/20/2023

  April 18, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an item returned to QVC in error.  *** ******** received a package from her daughter that she thought was an incorrect shipment from QVC.  The item was received in our warehouse; however, we were unable to locate the item to return to *** ********.  After receiving proof of purchase for the item we were able to order the same item from our current inventory.  The ** ******* Stoneware Rectangular Dish with Platter Lid was ordered on 4/20/2023 and should arrive to *** ******** on or about 5/12/23.  There is no additional action necessary for this purchase.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

• Initial Complaint

  03/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  QVC canceled my order but still cashed my check. I tried to supply photos but wasn't able t

  Business response

  03/16/2023

  March 16, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  ***************************, ID of ********
  
  Dear ******************,
  
  QVC regrets the concern that our customer had regarding an order placed.  On 2/8/23 ************** ordered the ****** **** x ***************************** Woven Long Sleeve Bow Blouse.  She mailed in a check for $84.47 to pay for the blouse and the ****** ********** Set of 2 Silicone Oven Gloves that were ordered on 1/25/23.  The orders were cancelled as ****************** account was closed as she has a duplicate account that was closed due to excessive returns.  A refund check of $84.47 was issued on 3/15/23.  **************** should receive this refund check within the next 7-10 working days by USPS.  There are no additional refunds due for this purchase.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  
  Africa **************
  Office of the President
  QVC

  Customer response

  03/29/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I have not received my $84.87, which QVC promised to pay. 
  Regards,
  
  ******* ******
  

  Customer response

  03/31/2023

  I received the check today so you can close the case.

• Initial Complaint

  03/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On June 24/ 2022 I called QVC's customer service department to report that I thought that they had a computer glitch, because over $340 had already been pulled from my checking account for Easy Pay. I asked what was the total balance remaining for all Easy Pay purchases so that I could pay it off completely. I was told it was $701.42 I then made a direct payment to them over the phone for that amount. QVC received the funds. One month later approximately July 24/2022 over $900 of Easy Pay payments were automatically pulled from my checking account for an account paid off. I notified QVC immediately, then notified ******. ****** shut off QVC, and all recognized that this was a computer glitch, my money was refunded. On 8/5/22 I purchased items on Easy Pay and paid off the balance of $59 per customer service. In October I tried to order an item on QVC and to my shock I was told that my account had been shut down and I was referred to the Disputes department. Lisa T in the Disputes department would not provide the full balance of the Easy Pay account during this time period and contradicted the customer service department that the account was not paid off. I provided Lisa T with bank statements showing all payments made to QVC during this time period. She was asked twice to provide the balance of the account from 5/31/22- present day and refused to provide this to rectify this situation. Clearly unless I owed over $2000 on my Easy Pay account from 5/31/22- to present day, I paid off that account . I want this rectified immediately.

  Business response

  03/11/2023

  March 11, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA 17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding the temporary closure of her customer account.  *** *******’s customer account was temporarily closed in August 2022 after she disputed several valid charges.  *** ******* has been advised previously to contact our Disputed Team at 800.436.3939 to resolve the disputed charges.  Once these disputed charges have been resolved we will gladly reopen *** *******’s customer account and reinstate her shopping privileges. 
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  03/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  I contacted the Dispute Department, they refused to provide the Easy Pay Account Balance from 5/31/22- to present, including all payments made to the account.  They have repeatedly refused to provide an accounting of the account all the while claiming that I owe them money, which I don't.  This can be easily proven by looking at the account balances.  They equally refuse to submit a bill to me for money supposedly owed.  In closing, they refuse to divulge the account balances, refuse to submit a bill, but have closed the account.  Have you ever seen any company conduct themselves like this?
  
  Regards,
  
  *************************
  

  Business response

  03/16/2023

  March 16, 2023

  Dear *** *******,
  
  QVC regrets the concern that our customer had regarding the temporary closure of her customer account.  *** *******’s customer account was temporarily closed in August 2022 after she disputed several valid charges.  *** ******* has been advised previously to contact our Disputed Team at ************ to resolve the disputed charges.  Listed below is a list of all the disputed charges that resulted in a $902.20 financial loss for QVC. 
  
  As noted in our previous reply we will gladly reopen *** *******’s customer account & reinstate her shopping privileges once the disputed installments have been paid in full.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  03/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  

  I am rejecting this response because:  All items listed in the documents provided were paid in full on 6/24/22.  QVC received over $300 in automatic payments from 6/1/22 -6/23/22, and the  remaining balance of the Easy Pay account was paid in full with an additional payment of $701.42 on 6/24/22.    The balance was paid in full on all Easy Pay purchases, and QVC assured me that my account would be back to normal.  They also settled the same matter with ******.    QVC,  experienced a computer glitch during the exact same time period with many other accounts experiencing the same problem I had.

  
  

    QVC has failed to provide the Easy Pay account balance from May-Sept of 2022 including all funds received by QVC.  Failing to provide the account balance during this time period to myself along with the Better Business Bureau is more than suspicious.  My account was paid in full with payments QVC received in June of 2022 of over $900.  One month later during a computer glitch they tried to bill me for items already paid in full in June.  $900 worth of items all appeared in my account at once in July, shockingly the same amount of funds they had received from me in June. Produce the account balances in question.
  

  
  Regards,
  
  *************************
  

  Business response

  03/22/2023

  March 22, 2023
  
  *** ******* *******
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  ***** *******, ID of ********
  
  Dear *** *******,
  
  QVC regrets the concern that our customer had regarding the temporary closure of her customer account.  *** *******’s customer account was temporarily closed in August 2022 after she disputed several valid charges.  *** ******* has been advised previously to contact our Disputed Team at ************ to resolve the disputed charges.  Listed below is a list of all the disputed charges that resulted in a $902.20 financial loss for QVC.  *** ******* indicates this debt has been paid in full.  We will gladly review any bank statements that *** ******* can provide showing payment in full.  Additionally, *** ******* can review her credit card statements to see all payments made from May 2022 – September 2022.
  
  As noted in our previous replies we will gladly reopen *** *******’s customer account & reinstate her shopping privileges once the disputed installments have been paid in full.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  03/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: QVC has been provided with bank statements by me proving payments were made. **** * of the Disputes department received these documents.  ****** received these documents, and QVC settled this dispute with ******.   QVC's continued refusal to provide copies of the account balance and the payments they received is as stated previously suspect.  QVC is equally in possession of taped phone calls from their Customer Service Department that captured their employees going over the balance of the Easy Pay account, stating that the remaining balance was $701.42 and then another call made the same day taking that payment over the phone.  QVC can access their taped calls from 6/22-6/24, hear exactly what was said, and it all confirms exactly what I have stated.
  
  Regards,
  
  *************************
  

  Business response

  04/01/2023

  April 1, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA  17102
  
  Re:  ***** *******, ID of ********
  
  Dear *** *******,
  
  QVC regrets the concern that our customer had regarding the temporary closure of her customer account.  *** *******’s customer account was temporarily closed in August 2022 after she disputed several valid charges.  *** ******* has been advised previously to contact our Disputed Team at ************ to resolve the disputed charges.  Listed below is a list of all the disputed charges that resulted in a $902.20 financial loss for QVC.  *** ******* indicates this debt has been paid in full.  However, all easy pay installments authorized in June 2022 were voided in the ****** system on 7/14/22.  *** ******* disputed all easy pay installments we attempted to bill in August 2022.
  
  As noted in our previous replies we will gladly reopen *** *******’s customer account & reinstate her shopping privileges once the disputed installments have been paid in full.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  04/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  As QVC should know I don't owe QVC a penny, and that is why QVC has not submitted a bill owed.  Equally why they wont' provide you or myself with account balances during that time period in question or tapes from their own C.S. where the balances are fully discussed.   It must have been one heck of a computer malfunction for this sideshow.
  
  Regards,
  
  *************************
  

• Initial Complaint

  02/05/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a ****** 100-lb Select-A-Weight Dumbbells for $354.70 and was shipped 7/11/22. Whenever I checked the *** tracking it would just continue to say in transit but never arrived. When I reached out to QVC they advised that I would have needed to reach them within 45 days for refund. I was under the impression that the package would eventually be delivered but for whatever reason it never did arrive. Now I am stuck making payments on a product that I never received and would like to have the $354.70 reimbursed back to me or have the item delivered to me.

  Business response

  02/16/2023

  February 16, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *****************************, ID of ********
  
  Dear ******************,
  
  QVC regrets the concern that our customer had regarding the delivery of a package.  ******************** indicates she ordered the Weider 100-lb Select-A-Weight Dumbbells on 6/30/22 and never received the package.  Regrettably, QVC cannot issue reimbursement for items not received and shipped more than 45 days ago. Should ******************** experience delivery trouble with future orders she should contact us as soon as possible and we can help track the package.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa **************
  Office of the President
  QVC

  Customer response

  02/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I never received an item that I am still paying for. There has to be a way for the company to verify that I in fact never received the item. 
  
  Regards,
  
  *****************************
  

  Business response

  02/22/2023

  February 22, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *****************************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding the delivery of a package.  ******************** indicates she ordered the ****** 100-lb Select-A-Weight Dumbbells on 6/30/22 and never received the package.  This item was on easy pay with five monthly installments of $70.94 each.  These installments were billed on 7/12/22,8/12/22, 9/12/22, 10/13/22 & 11/13/22.  ******************** never notified us that this purchase had not been received,even after being billed each month.
  
  Regrettably, QVC cannot issue reimbursement for items not received and shipped more than 45 days ago. Should ******************** experience delivery trouble with future orders she should contact us as soon as possible and we can help track the package.  We stand firm in our decision, and it will not be reversed.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa **************
  Office of the President
  QVC

• Initial Complaint

  01/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  order # **********, was cancelled by QVC on 01/26/23 after unable to verify funds with credit card. I called QVC to fix problem and they placed order again with success. After verify charge with credit card company, a charge was placed and payed for the cancelled order and the new order, QVC is delaying refunding the amount for the cancelled order. This also delayed shipment for the product. How can you cancel an order based on unable to verify fund but charge my credit card. This seems fraudulent to me...I'm glad I called my credit card company!

  Business response

  02/11/2023

  February 11, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *********************, ID of ********
  
  Dear ******************,
  QVC regrets the concern that our customer had regarding an order placed.  ************ ordered the **** ***** ****** Indoor Electric Fireplace on 1/25/23.  The order was cancelled as we were unable to verify information.  He verified the requested information, and a new order was placed on 1/27/23.  Most banks will remove an authorization for a cancelled order within 3-10 working days.  Wed suggest ************ contact his bank for their specific policy.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

• Initial Complaint

  01/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Dec 8th QVC had $75 credit on TV if you applied and was approved for the Qcard, you would receive $75 credit after purchasing within 30 days. I applied on Dec 8th and within minutes I received an email stating that I was approved for the Qcard. I purchased joggers (Order #**********) on Dec 10th and was promised I would receive before Xmas. On Dec 21st, I received a package and opened it but it was not my order-it was Muk Luks for ************************* of Point, OR.  I called QVC and talked to a Rep who told me to mail the item back to QVC that I wouldn't be charged for s/h, he would give me $5 credit (but it shows refund but it was a credit for QVC's mistake) and would expedite joggers so I would get by Fri before Xmas but I got them after Xmas. I never returned the joggers, I still have them and wear them plus I'm paying for them using the Qcard. The only thing that was returned was the wrong item that was to be shipped to **** in Oregon as she may have gotten my joggers by mistake and she mailed them back. Therefore I applied, was approved, I purchased and never returned the item so I am owed the $75 credit that QVC promised. I have contacted QVC via chat and 3 times via ******** messages all I get is that it will go to the finance department and that it will take 3 days, which this has been going on for the past 3 weeks. QVC is giving me the run around by arguing with me that I returned the joggers and that the $75 credit was only available during a certain time which is all a lie I have the joggers and plus I applied for the $75 before 11:59pm (Eastern time). I have shown them the email, pictures of their own video of the $75 credit and time line, the dates on my email is the same as the video and a picture of the joggers, plus that I am still paying for the joggers and that I never returned them. QVC needs to be held accountable for what they promised the customer after the customer does everything that is requested to get the $75 credit.

  Business response

  02/10/2023

  February 10, 2023
  
  *********************************
  The Better Business Bureau
  1337 North Front Street
  Harrisburg, PA. 17102
  
  Re:  *********************************, ID of ********
  
  Dear ******************,
  ************************** regrets the concern that our customer had regarding a promotion offered for the QCard.  ********************** opened a QCard account on 12/8/23.  We were offering a promotion from 3:00 pm 11:59 pm ET that would give new cardholders a $75 membership credit to be used on a future purchase.  We have confirmed with ********* Bank that ********************** submitted her QCard application at 3:17 pm ET.  ********************** was previously issued a $20 new account credit.  We have issued an additional $55 credit to her customer account to make the total credit amount $75.  There are no additional refunds or credits due for this purchase.   
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa *. B****
  Office of the President
  QVC

  Customer response

  02/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish to say thank you for helping me get this resolved with QVC. I appreciate that there are businesses that help the consumers.  Thank you again for helping me.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  01/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 4 items from qvc in which when they got here they did not properly work. I then chatted with a representative from them about returning the items they instructed me it was okay to put 3 items in one box and the other item in its own box. They were picked up by *** in the 15th of December I was then issued the refund by them on December 21st. Fast forward a week or so later I reach out asking why my money hasn't been put back in my bank. They inform me my account has been closed and that my refund was deleted when I asked them numerous times as to why this has happened and they told me it was because they can't confirm my return because I used one box for 3 items even though I literally confirmed with a rep from them that that was okay and I have screenshots of the chat confirming this as well. Fast forward another week of me chatting in daily trying to get this resolved they now told me there is nothing they will do for me and that I will need to file a dispute with my bank to get the money I am rightfully owed from them. I file the dispute and these people have the nerves to email me the following day with withdrawal your dispute or you will not be able to shop with us anymore essentially threatening me Because I literally filed a dispute that THEY told me to do because THEY didn't want to issue a refund for what I was owed. The tracking numbers show they were both picked up the 15th by *** and are in their possession. I don't know what else I am to do as the consumer I dropped off the returns I've waited over a month I've chatted in trying to get this resolved and nothing has been done. So I am filing this complaint so that no one else can fall victim to the games QVC is trying to play and to ensure I get my refund that I am OWED for the items I RETURNED

  Business response

  02/17/2023

  February 17, 2023
  
  *********************************
  The Better Business Bureau
  1337  North Front Street
  Harrisburg, PA. 17102
  
  Re:  *************************, ID of ********
  
  Dear ******************,
  
  QVC regrets the concern that our customer had regarding an order placed.  ****************** placed an order on 12/2/22.  He indicates none of the four items worked properly.  The tracking number provided for this return does not confirm shipment to QVC.  ****************** has filed a dispute with his bank over this purchase.  He has been advised to follow up with his bank for the dispute that was filed.
  
  Thank you for allowing me the opportunity to respond to this inquiry.
  
  Sincerely,
  
  Africa ** B****
  Office of the President
  QVC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩