ComplaintsforCentury 3 Chevrolet

• Initial Complaint

  04/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  There was an incident with this dealer's body shop where the manager told me to bring my car in on a specific date. He was in a hurry, and it ended up costing me big. He told me to email him the estimate, then told me to bring my car in within the next couple of days. No other communication whatsoever. He assumed the insurance company would have sent me the check within that short period of time. He assumed wrong. So, he held my car for 6 days after it was finished, and it cost me $200 for a rental car. The insurance company told me they sent the check directly to Century 3. It somehow got lost. Who lost it? Maybe Century 3 did? It definitely wasn't my fault. So, Century 3 decided to punish me for someone else's mistake. I am out $200 because neither party was responsible. This mistake was 100% preventable by simply communicating. The manager made no effort to communicate with me or the insurance company because he was in a big hurry. When I went to pick up my car, he was looking all over for the check. He couldn't find it. So, he said, "They usually send the check to you." Then why was he looking for it? He was definitely partly (if not fully) to blame. I made the manager a very fair offer to keep my business. All he had to do was acknowledge the mistake and give me three free oil changes to make up for my loss. I told him otherwise he would lose my business. His response was, and I quote: "Don't send me threatening emails!" He got mad and acted completely unprofessional. As a result of this they have lost a customer. I'm sure they will give the usual explanation that it is their legal right to do this. Yes, it is their legal right to ignore the problem. It is also my legal right to never do business with them again. I've asked them four times to remove me from their mailing list and they keep sending me offers. Although it may be legal, harassing me with offers in the mail is very unethical, and I want it to stop. And I don't want to hear excuses.

  Business response

  04/29/2024

  My name is Scott L******** the General Manager at Century 3 Chevrolet. I was brought on January 2nd of this year. I spoke with **** ****** my Body Shop manager. He advised me that the check direct deposited into the customers bank account. Customer stated he did receive the check 5-6 days after vehicle was completed. Insurance company was called and stated the funds had been deposited into the customer's account. Multiple attempts were made by phone. Customer only responded via email 4 days after he had been notified the vehicle was done. We are unaware of attempts by his insurance company to notify the customer. Though we confirmed he had no rental coverage. Customer continually has stated a lack of communication, His behavior both via email and an incident in our managers office lends me to think there is culpability on his part as well. No point does he acknowledge or state anywhere that he expected the insurance company to pay for the rental. The date the vehicle was completed he was phoned and emailed, customer did stop in and stated he didn't have the check when the insurance company clearly has deposit dates. Feel free to contact me directly at ************ for further discussions..

  Customer response

  07/16/2024

  
  Fortunately, I have documentation of the real facts. Scott claims the check was already deposited in my account the first day I went to pick up the car. That statement is 100% false. I have an email to the insurance agent which proves the car was finished on 11/22 and I had attempted to pick it up. I have bank records which prove the check was deposited on 11/27 and withdrawn on 11/28. I paid Century 3 the day I withdrew the cash. I sent a letter to Scott challenging his facts. So far no response. The insurance person told me the check was sent directly to Century 3 and probably got lost in the mail. This is why they cancelled the check and deposited the money on 11/27. This absolves me of any culpability whatsoever. This is between the insurance company, the postal service and Century 3. I cannot be culpable for other people's actions. I really just wish people would tell the truth here. It was the day before Thanksgiving. I go to pick up my finished car and they won't let me have it. Everything is closed the next 4 days. If this is their policy they never should have taken possession of my property until they had the check. So it's my fault all this happened? All my fault that nobody told me anything? Then the manager screams at me. Wow, this is really arrogant stuff. Just pretend it's my fault and deflect blame so you don't lose more customers. This is their real motive here. Isn't it? Because I see no attempt to prevent this from happening again. All they have to do is acknowledge the mistake and take some corrective action. Instead all I get is denial and spinning of facts. Look, I'm very angry about all this. Why would I ever go there again when all they do is spin facts and try to make me look bad? Not to mention scream at me. If the people at Century 3 would have taken 2 minutes to remove two people from their mailing list, no one would be reading this. This shows how unmotivated they are to solve a problem.
  

  
  

• Initial Complaint

  10/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This car dealership sold me a lemon. The car was not driven for more than 90 days because of multiple engine problems, the mechanic I worked with found pieces of the engine duck taped together.. I never pursued further action, however, I started receiving mail from them. I called and asked to be taken off the mailing list. I continued to receive mail from them. I called back several times, and spoke to different people including managers. Every time I was assured I would be taken off the mailing list. I am still receiving mail and I want this to stop.

  Business response

  11/08/2023

  Unfortunately every business deals with many third party companies for all sorts of reasons.  These third parties (even the PA Dept of Transportation) are legally allowed to then sell their customers information.  In this case a third party we use has probably obtained the customers information through another company, and that mailing goes out on our behalf.  We can not prevent a third party from obtaining nor marketing to specific customer as we do not purchase that customers information - they do.  

   

  If the customer can provide some sort of identification on the mail they received as to which company produced the documents - I can certainly reach out to them and see if we can get the direct mail halted.  

   

  In the interim however, I would just suggest the customer throw away any mail from our company if they do not wish to receive it.

   

  If you need anything further - please reach out. 

  Customer response

  11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The correspondence is not from a third party. It is coming directly from the business in regards for obtaining services for a Chevy Aveo that was sold to me. A vehicle I have made very clear that I no longer own. I have spoken with multiple employees who said I would be taken off the Century Chevrolet mailing list. I do not want to be contacted by this company. I will consider any further notifications via mail to be harassment. 

   
  Regards,
  
  ****** ******

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 5th 2023 Amount paid was $748.89 We gave them our car to be inspected and requested to only pay for what was necessary to pass the inspection. They proclaimed that we needed to pay for the rear driver side door wires to be fixed in order to pass the inspection, this was odd because we had no problems at all with that door. After doing our research we found that what they had stated about the door needing to be fixed to pass inspection was false. Upon discovering this information later that day we returned to them asking for an explanation and compensation. They did not compensate us, and quite literally tried to fool us into believing this was necessary even though we knew it and could prove that it was not.

  Business response

  10/06/2023

  The customer came in on 10/5/23 for a State Inspection , Emissions test as well as an issue with the Driver side rear door lock was not working. When the customer arrived then reiterated what was needed to the Service Advisor upon arrival. The technician removed the Driver rear door lock to diagnose the issue and found an open circuit in the main wiring harness that controls the door locks. 
  
  Natasha the service advisor contacted the customer to inform them what was wrong with the door locks and that the vehicle had passed the inspection. She quoted the customer $580.00 for the diagnose and wiring repair. The customer agreed to have this repair made. After the cost of the inspections and wiper blades,  the total came to $748.89, which the customer authorized. The customer took their vehicle after payment on 10/5/23.
  
  The customer arrived back on the dealership later that day when they noticed the passenger rear door lock is now inoperative.  The customer came in yelling and being very disgruntled toward the advising team swearing at the advisors In front of other customers. Once she calmed down, we looked at the vehicle at no fee to her and informed the customer the passenger rear door lock had shorted out due to an electrical short circuit which started at the driver's side and shorted the passenger side as well.  This is not uncommon when dealing with electrical and a vehicle that is 8 years old with higher miles. As a courtesy the service department offered to replace the passenger door lock at no charge to the customer. Even though we did not cause the failure nor did the customer communicate there was an issue with the passenger side as well.  The customer was a scheduled on 10/6/23 for the additional free repair but did not show up for the appointment.
  
  The customer was never advised by anyone at our dealership that the door locks are required to pass state inspection. Natasha is a very seasoned advisor and knows what passes and fails Inspection and would not advise a customer of this incorrectly. The customer came in for a concern and inspection and was not told they needed to do the repair to pass.   The customer told us he wanted to be refunded for the repairs because he felt mislead which we did not mislead him or the young lady that brough the vehicle to the dealership in any manner.   We are offering to repair the passenger door lock as a goodwill gesture and that is all we are willing to offer as the customer received a repair that was needed to have functioning door locks and was authorized by *** ******* 

  Customer response

  10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It was not rear drivers side door it was the rear passenger Door lock.that needed repaired our children's carseats are on the driver's side for that reason . We had to agree to the price BEFORE they began the work. We only agreed to the price because we were instructed on 2 seperate phone calls that the wires needed fixed in order to pass inspection. We spoke to them 2 times before they began the work to ensure that the wires needed to be fixed in order to pass inspection. We had no reason to have the rear driver door fixed because it was fully operable. The rear passenger door lock was inoperable before we came to chevy and the service manager is the one who made a mistake. ******* returned the dealership upset but she did not yell nor was she disrespectful. She was only upset because she was overcharged and the issue was not fixed. She would have no reason to be upset if the service was adequate. ********* ***** called later that day and spoke with the service manager who acted rudely over the phone speaking over him and claiming he did not do his research. Natasha also stated that it was the lock latch that needed to be replaced on the passenger side and Said it had nothing to do with the wiring. Natasha than offered to fix the latch at no cost because of the inconvenience we experienced. Natasha stated a day (10/6) that we could come in but did not give us a time. This is proven by how promptly the business responded to the BBB. As we would have had no time during the workday to bring the vehicle in. The only reason that ******* left the dealership after her return was because Natasha stated to her that the wires needed to be fixed in order to pass the inspection. When she left she told ********* ***** who knew this was not true which is why he called again. We would not request a door that was not broken to be fixed. The business had already fixed the driver side door (about a year ago) in the past hence it already being fully operable and able to pass inspection. The only reason we would pay such a large amount of money is if we felt we needed to.  

  
  

  Regards,
  
  ********* *****

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Made an appointment to have the yrly inspection & emissions done on my Traverse which I bought brand new from this dealer. I received confirmation of appointment via email dated 03/13/2023 for appointment date 03/21/2023. I dropped the Traverse off the evening of 03/20. I received a call early on 03/21 saying the work was done and that I could pick it up. I knew I had time because the door to the service department said they closed at 6:00 pm on Tuesdays, and I wouldn't have a ride until my son got home from school and went back out to be at work by 6. My son dropped me off on his way to work, and i arrived at the service department at roughly 5:30. I went in the back door 'cause that was the parking lot where we found my Traverse waiting. The lights were out in the bays where the mechanics work, and there was no one at the reception area where you pick up your vehicle. So I went in to see if anyone was in their parts dept. No one there either. So I just hung out for a bit, hoping someone would eventually come back or see me waiting on a security monitor or something. As I was waiting, I could see all the people's vehicles keys on a peg board on the wall behind their computers . . . easy for anyone to take. At 5:45pm since no one came I went out to the sales area. There was 1 customer and 3 employees. I spoke to a manager who told me that they leave at 5. I said the door says 6. He apologized and said that he couldn't get me my car 'cause it was a separate business. I asked how I was supposed to get home & how my wife was supposed to work tomorrow without a car. He had no solution. I offered for them to take a photocopy of my payment card for processing the next day. He couldn't do that. He didn't offer me a courtesy car to take overnight which would have been easy to do as a "test drive." Didn't over me courtesy shuttle service either. I told him that he needed to see that everyone got cross-trained for situations like this. I had to start walking home.

  Business response

  03/24/2023

  In regards to ****** ********* complaint. The customer's statement is correct, the service department was closed early on 3/21/23 due to slow business.   Unfortunately the service advisor handling *** ********* vehicle was not aware he was coming in after 5pm.  She did not reach out to him to see what time he was coming in so he was not informed of the time the service department would be closing.
  Our newly promoted Finance Manager who spoke wit* *** ******* was unaware of how to handle a shuttle ride as well as how to handle their service bill.  The manager has been advised and trained better to handle these situations moving forward.  The customer was not given the proper customer service on this visit and this has sparked more training for our staff.
   The service manager has reached out to the customer and offered a formal apology and discussed the steps we are taking to ensure this does not occur again. *** ******* was very understanding and stated he will continue to service and buy vehicles with Century 3 Chevrolet as we are his preferred dealership. He stated he has always been pleased with our dealership and was happy we reached out to resolve this issue. 
  
  
  
  TY
  Kelly

  Customer response

  04/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********

• Initial Complaint

  10/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Saying that I am furious would be an understatement. I have an 18 Impala, that I take very good care of and I bring it in for 45,000 mile maintenance which included brakes and now EVERYTIME I stop the brakes screech/hiss. I spent HOURS in the dealership and took it back a second time to have it resolved only to be told by a very condescending service rep, Erin that it was just a vacuum pump and nothing was mechanically wrong. This sound did not happen until after you all worked on my car. I would appreciate an expedient resolve that limits any further inconvenience. I will accept a refund for the total cost (parts+labor) of the brakes so it can be taken to a dealership that will actually rectify the issue. Video of the car stopping and screeching is available upon request.

  Business response

  10/31/2022

  Hello, Our service department did replace the brake pads  on 10/4/22 and the customer did come back to dealer  on 10/20/22 concerned of brake hissing sound. Our certified technician road tested the vehicle as well as performed a complete brake inspection. The technician did not find any issues at the time of inspection. The dealer will offer a recheck of concern. A hissing noise from brakes is not caused by new brake pads and rotors. The sound comes from the hydraulic system and is usually normal. We will be glad to recheck to see if any leaks in hydraulic system are found and repairs can be made if found. Customer did receive new brake pads and rotors and there is no refund for parts installed. However we will be glad to have a different certified technician and the service manager work with the customer to resolve any issues. Tell us why here...

  Customer response

  11/21/2022

  Complaint Type:
  Repair Issues
  select
  Problem:
  I have previously filed a complaint and marked it resolved because the general manager was supposed to schedule me to come in and have the brakes looked at. I followed the directions and called the dealership to s heckle several times requesting the general manager by name and have not been scheduled. The sound of my brakes has gotten worse resembling more of a screech than a hiss. This has been very frustrating to say the least.I have video with the awful screeching noise and can send it upon request there is no way for me to upload it here.
  
  
  Desired Resolution:
  Repair
  

  
  

  Business response

  11/21/2022

  As I have stated - please just bring the vehicle in during normal service hours and we will gladly take a look at it for the customer.  I have received no messages or voicemails so I apologize if there has been a breakdown in communication. 

  Again, do not worry about an appointment, just bring the vehicle in during services posted hours (please pay attention to any schedule changes due to the holidays)

• Initial Complaint

  08/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a used 2018 Chevy Colorado pickup truck from Century 3 Chevrolet in August of 2021, It had slightly more than 20,000 miles on it. When I recently tried to sell and/or trade this vehicle in I found out that it had 2 accidents in 2018 (before I bought it) that showed up on a CarFax report. One of these accidents involved frame damage. Century 3 never revealed this to me and misrepresented the condition of the vehicle. As a result of this damage and negative CarFax report, I have been offered significantly less for the vehicle. I'm certain Century 3 gets CarFax reports on every vehicle they buy but the information contained in the CarFax report was never passed on to me and Century 3 charged me top dollar for this vehicle. I would like Century 3 to pay me the difference between what I have been offered for this vehicle and what I owe on it. I am prepared to pursue whatever legal avenues I can to recover this money if I don't get a voluntary settlement from Century 3.

  Business response

  08/29/2022

  Please see attached a clean copy of the vehicle CarFax.  The consumer would want to take this issue up with CarFax directly, as they have a Buyback Guarantee on the vehicle in question. 
  
  We provide free Carfax reports on our website, but only pull or print them if a consumer asks.  In this case the consumer obviously did not ask for a report and we did not notice any significant damage to the vehicle when it was serviced before sale. 

  
  While CarFax is merely a third-party site and can have inaccuracies it is not a 100% effective way for us to examine a vehicle.  That is done by our service technicians who are extremely thorough and provided all training offered through General Motors, we even pay for their training, AND pay them to do the training to make sure we are as knowledgeable of a shop as possible. 

  
  If *** ***** feels there was frame damage not reported to CarFax, as you can see in the report, it is protected by their Guarantee.  They certify that this vehicle is Guaranteed to have no problems, no issues, and no open recalls.  As many consumers do, I would advise ***** to contact CarFax and utilize the BuyBack Guarantee program. 
  
  CARFAX DESCRIPTION OF DAMAGE SEVERITY – VEHICLE ONLY HAD MODERATE, AND MINOR DAMAGES, WHICH AFTER REPAIR BY A QUALITY SHOP WOULD BE UNKNOWN TO THE SELLING DEALER:
  
  Damage Severity Damage events result in one of the following severity levels:
  Minor: Generally, minor damage is cosmetic (including dents or scratches), may only require reconditioning, and typically does not compromise a vehicle's operation and/or safety.
  Moderate: Moderate damage may affect multiple components of the vehicle and may impair the vehicle's operation and/or safety.
  Severe: Severe damage usually affects multiple components of the vehicle and is likely to compromise the vehicle's operation and/or safety.
  CARFAX recommends getting a pre-purchase inspection at a certified collision repair facility.
  
  If anything else is required, please let me know. 
  
  Rich*** W***
  Dealer

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a used truck from century 3 Chevy on 4/28/22 When I purchased the truck my sales rep vee said the dent in the front quarter panel was gonna be fixed by them and it would be covered So far I have taken my truck in to the body shop twice (My sales rep told me and texted me for pics and she was going to show the body shop the pics so they would know what was getting fixed she also said the part was on backorder and after I called and complained the part was in the shop the next day The first time they seemed to not know why truck was there in the first place it was there for two to three days So if she showed them pictures or even ordered the part wouldn't they have fixed it No they didn't fix it idk why So I took it back for the weekend then to bring it in on a following Sunday night Mark told me to drop it off for Monday That Monday morning I got a call from the body shop telling me I can bring my truck in on Tuesday as to which I said my truck is there already. So now I'm confused and concerned I have paperwork stating the quarter panel in the front was to get fixed so idk how the next part happened So Tuesday I get a call from mark asking me what part on the truck was getting fixed he said something about the front something or other so I said yeah cause it's the front of the truck ( idk I don't work in a body shop plus vee apparently showed them pics of the damage so why are they asking me) So later that Thursday or Friday night I go to pick up my truck and I was happy for the first time since I bought it I pulled in and the big gash in the front quarter panel is still there so I'm wondering who's lying to me cause they fixed apart of the truck I didn't know had dents so basically someone lied and it's been 7 weeks and two trips to the shop for me to contact the bbb for help thankyou

  Business response

  06/22/2022

  Due to certain circumstances, Mark, our body shop manager is no longer with our company.  You can contact Dan C***** our new manager.  He is obviously still trying to pick up with anything Mark left behind.  But if you give him a call and let him know Rich told you to reach out, he should be able to handle any of your concerns.  I apologize for the inconvenience and we will see what we can do to make things right. 

   

  If anything else is required of me please reach out

  Customer response

  06/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******************

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership almost two years ago. The vehicle is a 2020 Chevy Malibu and it has already needed the electrical panel replaced entire spark plugs replaced and now it’s having acceleration issues and engine speed signal issues that is causing the car to throttle according to the service department and they are saying that because the tires that were placed on the vehicle by the prior owner were not the correct size nor were they the ones put in by the factory (which again they sold me the vehicle with these tires) not only will they not check the car over ( they are refusing to check the vehicle at this point) they state I need to now purchase factory tires at an estimate $2,300 for them to even touch the car. They won’t put me in a rental either according to the GM and the Service manager. I’m without my vehicle which started smoking as they towed it in and they refuse to check that as well saying that as long as the car has incorrect tires and wheels on it this is not only causing the issues and they will and cannot help me or look this car over. So at this point my car is there and I’m catching Ubers back and forth to work. I’ve spoken to the GM (Rich Ward) who was rude and very dismissive and disrespectful who pretty much said oh well. This car has been in several times and absolutely no one there will help me. I’m at Witt’s end I need some kind of transportation and I feel that being as though they sold me the vehicle without the factory wheels they should be responsible for at least helping me with the cost of new ones and at least honor the terms of the warranty and look the car over. Please I need someone to at least call me to hear my complaints. I need any help I can get at this point please. They have my car and It’s still under warranty I’m doing my part. And I have proof documented with all of the issues. A rental a loaner something will help me at this time simply to get around until this is resolved is all I want.

  Business response

  06/20/2022

  In regard to the information requested on this vehicle, we have advised the customer the tires on the vehicle are contributing to the vehicle issues and that we can not properly diagnose any further until the vehicle is put back to stock. The vehicle has tires on it that are sized 245/45/18, it should have on it 205/65/16. The 205/65/16 is what is programmed into the vehicle computer, so the vehicle thinks it's going a different speed than it is actually going. For example when the vehicle is going 10 mph it believes it is going 14 mph because of the tire size difference. I have quoted the customer two prices at this point for putting the vehicle back to stock, the first is $2563.72, this price includes new wheels, tires, tire pressure sensors, mount and balance, programming, and tax. The second price which was given today includes all the same things with the exception of used wheels rather than new at 1806.16 including tax. I have also reserved a loaner vehicle with Enterprise, however their first availability is Tuesday, June 21, 2022. I did tell the customer we will take care of the loaner vehicle cost as long as we have made an arrangement for the vehicle to be repaired.  

   

  If anything further is required, please reach out to me

   

  Thank you

  Customer response

  06/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  

  I absolutely do not accept the response of the dealership they are stating that the car is not able to be diagnosed properly with the incorrect tires on it, however when the car was brought in before on this same exact matter they did not have the same excuse. The dealership can attest to how many issues I have been having with these same tires that were in fact and indeed on this car when I purchased the vehicle. They are flat out refusing to honor the terms of the warranty because they are fed up with me bringing this vehicle back for services. I should not be responsible for putting factory tires on this car because I did not purchase the car with them on there. The previous owner who had the car prior to me put the incorrect tires on there and when the vehicle was taken back by the dealership they were still on there. Why would I have to purchase them and the car was not sold used it was sold new so no I reject the dealerships claim fully.
  Regards,
  
  ******* ********

  Business response

  08/15/2022

  In response to this issue, the dealership replaced *** ********** tires, wheels, and also compensated her for the inconvenience.  We apologize for the miscommunication.  

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Total bait and switch. Emailed about a 2020 JC Limited X, same vin it was posted at $36788. After a very pushy sale saying lots of interest and requesting I leave a deposit to hold the vehicle, I come to find out now the price is $39995. They insist that the price has never been advertised at 36788 and implied that the photos I provided showing it were false... thats funny... heres the screen shots... but Im the crazy one...

  Business response

  12/08/2021

  As the customer shows in his attachments we told him the price of the car was $39,995.  The $36,995 on the website was a mistake.  We do have disclaimers on our site just incase the internet company does make a mistake.  We were up front with the customer that the price was wrong, and did not have him come out to the store to "bait and switch" him.  Apologies for the error on the website though.  Glad we had a salesman be up front though, and the customer didn't waste his time and have to drive all the way out here. 

  Customer response

  12/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business's response is an outright lie. Attached is documentation from the dealership, where they emailed me reflecting the 36k price. Also attached is the txt response from the salesman that stated he himself listed the price and it was NEVER posted for 36k. I also have a screen recording (but due to size unable to attach) that shows the dealer website price of 36788 and as I was talking to the salesman the price changed "magically". All of this and the dealership stating the price was now 39995 was well AFTER the salesman had demanding a deposit on the car securing it. At no point prior to him asking for a deposit was the price ever disclosed as anything different than the 36788 that BOTH the website showed, and the confirmation email I received directly from the dealership upon submitting my interest. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩