Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 8/10/2023 We took our 2007 ** *** ******** to be fixed for a recall and trouble with the vehicle going into "limp mode" so they did a full diagnostic check . After they did so they told us the car was ok . Then called me with a 190 dollar bill for that alone. At that point the existing problem was not fixed yet . So I asked to speak to the mechanic ,after a long decussion with him he said he would drive it home to see if the problem of going into limp mode would re-occurr . Well he drove it home to his house in Allentown pa that evening and that was a 60 mile drive . The next day he drove it in to work at ******** and at the last minute he advised me that the car did go into limp mode. So they gave me a price to fix it another 3,000 dollars. At the time I didn't have that type of money. And of course they offered me a finance plan. With a 30 percent interest rate so for a 3000 dollars fix it will cost me almost 4,000 dollars by the time I finish paying it. So at this point I'm not very happy at all. So I get the car back and in 38 days the same problem happens again my car went into limp mode. But yet they told me, and charged me 4,000 dollars to fix the problem. I called them again and they told me to bring the car back to be looked at. The service manager assured me that it would be at no cost this time . We had it towed there again. They did another diagnostic test for the 2nd time . They performed the test and told me there is an additional new problem. At a new cost of 2,000 dollars plus an another additional 190 dollar diagnostic charge on top of everything. They didn't even advise me that they were going to charge me another diagnostic test charge. I told them I wanted to be informed if there was any additional money required before anything was done. So now my car is sitting there still broke. I called the service manager and pled my situation to him and he told me I pay or I don't get my car back. This was the worst experience 

  Business Response

  Date: 10/09/2023

  We spoke with ******* on Friday afternoon.  The problem with his vehicle is the valve body.  We informed him that MotorWorld has decided to replace your valve body at no further charge to you. We are making this offer in the interest of customer satisfaction due to a potential incomplete diagnosis performed on repair order 8366232.  We understand that some of the same codes that *** be related to your symptom of the vehicle going into limp mode have returned.  According to ************* literature, if codes **** and **** return, the EHS (valve body) is unable to be repaired and must be replaced.  After the repair is complete, the vehicle will be test driven again.  No further repairs will be performed without written communication and authorization from yourself that would result in any additional charges.  MotorWorld is not taking any responsibility in repairs needed for additional codes present at this time (****, ****, ****,****, ****) or any unrelated codes that become present in the future.  If he has any questions or concerns, he can reach out to me directly.

  *******************************

  ************

  Customer Answer

  Date: 10/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************
  
  

• Initial Complaint

  Date:08/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold an unsafe vehicle, brought it in to be fixed. Issue returned a day later. After inspecting the work that was done, the vehicle was assembled improperly which is unsafe to operate the vehicle. They now refuse to take responsibility on the matter. Before buying said vehicle, it was made known that the front passenger tire was wearing prematurely in an unsafe manner & that it need to be gone over & fixed. Proceeded to say that nothing was wrong with the vehicle after inspecting it for sale, within 3 weeks of owning the vehicle the tire continues to get worse. They inspected the vehicle as so which is not passable by PA law. Approved that it needed many things replaced to fix said issue which is what it had gone back for. Inspected the work done that was done improperly & will not be willing to fix the same issue it was previously there for.

  Business Response

  Date: 08/21/2023

  This customer came into the dealership for a chirping noise coming from the front of the vehicle.  At the time, we found the right front lower control arm is worn and causing the noise.  We also found the right front strut was leaking.  We replaced both of those items.  After test driving the vehicle, the noise was still present.  We found the leveling block that had powercoating was worn off. We replaced that.  When the technician installed the leveling block, he put the nut on upside down.  We ordered new nuts and informed the customer that they are here.  In the interest of customer satisfaction, we are willing to give the customer 2 tires.  If the customer has any concerns, please have him contact me directly at ************.

  Thank you 

  *******************************

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my ***** ***** off for service at Motorworld ***** on July 28, 2023. A multipoint inspection was completed and I agreed to all of the needed maintenance items. Upon picking up my car, my passenger side rear taillight cover was missing. I left the car at the service station and the employee (***********************) stated that she would take care of replacing the missing cover. I then received a phone message that they found the missing cover and fixed it. When my wife picked up the car, the cover had been fastened with scotch tape (pictures attached). I am incredibly dissatisfied with the lack of customer service as the total bill was $3700.

  Business Response

  Date: 08/03/2023

  *************,

  I apologize about this.  I have ordered a new part for you.  Once that part comes in, we will call you to have it installed.

  Thank you

  *******************************

  Customer Relations Manager

  ************

  Customer Answer

  Date: 08/15/2023

  This issue has been resolved. I did speak with the service manager regarding reimbursement for some of the cost due to my time and hardship of not having the car. She stated that she would speak with her manager today. I have not heard back yet.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2019 I purchased a highlander and I was sold the *** warranty, and purchased it on interior and exterior with a 7 year warranty.June 2020, there were marks on my car that would not come off with hand or auto car wash. I called, emailed, tried to reach service, parts, and sales (**** sold me the car), and had zero response to any messages I left or emails sent. I wanted to have these spots removed (ended up being iron deposit), and ensure the ceramic coating was intact. I honestly gave up after 2 months of trying and a ****** review response that yielded no results.Late October 2022, I have more iron deposits and some markings on the car. I did a little research and contacted the warranty company directly. They informed me that I HAD to return to the dealership for an estimate within 30 days.I called the dealership, it literally took over a month bouncing around between voicemails the service woman answering the phone kept sending me to. They said an appointment was months out, this was already in January 2023 by the time I finally reached a person.The man told me to take pictures and text him. So I took pictures of the deposits and marks. He said they were iron deposits and to take it to an auto detailer. Essentially, Motorworld could sell me a car and warranty, but never follow through on their work.So, 30 days has past on my warranty claim, and Motorworld refuses me service. Now *** wont cover the damage and I am left paying out of pocket and must have the ceramic coating reapplied after repair, OUT OF POCKET.During this entire time, I received multiple contact from the sales department to purchase my car back, however every time I responded requesting to be contacted for a claim on my *** warranty, I received no response.

  Business Response

  Date: 07/21/2023

  I just tried to reach out to the client on the number provided and they don't have a voicemail set up.  We would like to bring the customer into the dealership and have the *** product reapplied to her vehicle and we have reached out to *** to have the warranty reinstated.  The customer can call me directly at ************.

  Thank you 

  *******************************/

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: September 2022 The amount of money I pay its a business; 35,000 What the business committed to provide you : a properly serviced vehicle What is the nature of the dispute: looking for replacement or have vehicle replaced Whether or not the business has tried to resolve the problem; they have not

  Business Response

  Date: 06/06/2023

  The customer purchased a used vehicle in Sept 2022 with 62,244 miles.  
  
  This customer brought the vehicle to us on May 11, 2023 with 68,724 miles, for an oil change, tire rotation, coolant leak and radio.  We performed the oil change and tire rotation.  We could not find any leaks or signs of leaks.  The oil was clean, the pressure tested good. There were no leaks found under pressure.  The coolant level was good. The engine, coolant hoses, radiator and water pump looked dry and had no signs of leakage.   We ordered a radio for this customer, however the part is on backorder from the manufacture.  
  
  If the customer would like to trade the vehicle in because he is not happy with it, we will work with him on the trade value.   

  Thank you 

  *******************************

  Customer Answer

  Date: 06/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as the dealership follows through with helping me fix or replace vehicle as soon as possible.
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 06/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  Haven’t heard anything from Motorworld what do I do ?? 

  
  

  Regards,
  
  ***** *****
  

  Business Response

  Date: 06/19/2023

  The customer purchased a used vehicle in Sept 2022 with 62,244 miles.  
  This customer brought the vehicle to us on May 11, 2023 with 68,724 miles, for an oil change, tire rotation, coolant leak and radio.  We performed the oil change and tire rotation.  We could not find any leaks or signs of leaks.  The oil was clean, the pressure tested good. There were no leaks found under pressure.  The coolant level was good. The engine, coolant hoses, radiator and water pump looked dry and had no signs of leakage.   We ordered a radio for this customer, however the part is on backorder from the manufacture.  
  If the customer would like to trade the vehicle in because he is not happy with it, we will work with him on the trade value.  

  Customer Answer

  Date: 06/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  

  
   Complaint: ********
  
  I am rejecting this response because: I received the same response before my case was closed. Nothing was done to help me resolve my issue. I received correspondence from a sales associate with a different jeep and i indicated that i was interested in purchasing it. Tried several times to set an appointment to test drive and resolve this issue and was ignored by dealership and that jeep was sold. If the dealership can't replace this vehicle with something that properly runs can it be purchased back . I would like this resolved  soon. 

  Can i please be updated as soon as possible.

  Regards,
  
  ***** *****

  Business Response

  Date: 06/26/2023

  We have looked at this vehicle and can not duplicate his concern.  We do not buy vehicles back, however if he would like to trade it in, he can.  I will have our Sales Manager **** ***** contact him directly.  If he still thinks he has a problem, he needs to bring the vehicle into service so that we can see if we can duplicate the concern.

   

  ******* ********

  Customer Answer

  Date: 06/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: of the following reasons:

  1. Motorworld wants me  to keep paying the diagnosis fee of 149.95 and stated they wanted me to pay up to 4 hours  which is close to $500. I can't afford that on top of my other bills.

  2. I've also brought my **** in 2 times already and still going through coolant which is the reason for the original complaint and reason i want to trade in or have them buy it back.  i love my **** and its something i always wanted to buy but its been nothing but problems. 

  3. I would gladly work with **** ***** on trading in my **** but every vehicle i present to them i get denied. If Rich can help me get in to another vehicle that is close to or comparable to what I have i will be happy and close this case and move on. I just want a vehicle i don't have to worry about.

  4. I am unsure why they will not buy this **** back , trade me out of this vehicle or repair this one.  I do not want any out of pocket expense. I purchased an extended warranty so I would have no worries. 

  please help me in any way you can.
  
  Regards,
  
  ***** *****

  Business Response

  Date: 07/05/2023

  I understand the customer feels like there is a problem with his vehicle, however if he brings the vehicle in and there is no problem found, we can't submit anything in to his warranty company.  I understand the customer wants a vehicle that is "like" his vehicle, however our job is to show him the vehicles, and give him the price and payment.  If they do not work in his budget, that would be a decision he needs to make.  Our dealership does not buy vehicles back.  Our Sales Manager has been in contact with this customer and he has not liked any vehicle that we presented to him.  If he would like to bring the vehicle into service and demonstrate the issue, we are willing to schedule that.

  ******* ********

  Customer Answer

  Date: 07/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  All i am asking for is motorworld to work with me on another used **** or truck in my payment range . I did mention to my salesman $600 a month or under . I would like to make a purchase as soon as possible. 

  Can i get **** or my salesman ***** to help make this happen. 

  Regards,
  
  ***** *****

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5-9-23 I picked my car up from ***** service which was brought in for metal being found in my oil after an oil change and car idling rough stalling not starting and cam sensor being replaced and code still coming on diagnostic scan tool. Diasgnostics is 150 an hour and I was chanrged 674 dollars in diagnostics. Meaning that the diagnostics would have takes almost 5 hours. I personally removed the intake manifold on the vehicle two days prior to being serviced and it took me half an hour to 45 minutes to remove all necessary parts. When I asked why after one hour they need an additional two hours of time to diagnose the vehicle they said the first hour was a test drive and hooking up the scan tool. That is not an hour of work. I was over charged for time spent on my vehicle and would like an adjustment to my payment that I had to make to get my vehicle back. I was talked down to by the mechanic when he called to tell me he had to remove the manifold he said there was more than one sensor on the vehicle implying I didnt change the correct sensor. I dont appreciate being talked to like I dont know what I am talking about or that I have no knowledge of vehicles.

  Business Response

  Date: 05/17/2023

  The customer came in on May 8th because they state their was metal shavings found in oil during the last oil change.  They also had the Check Engine Light on.  The customer changed the camshaft sensor themselves and asked us to diagnosis the vehicle.  Our technicians performed a health check DTC scan and found a stored code P0368,( camshaft position sensor "B" circuit high input bank 1.  They also found code ***** (camshaft position sensor "A" circuit.  Performed active test on bank 1 to test VVT performance.  Active test verified oil control valves and VVT hears were working as designed.  We performed inspection on both intake and exhaust VVT camshaft sensors.  We found intake sensory improperly seated causing code P0340.  Our technicians reinstalled the sensor and verified that the code did not return.  We inspected exhaust camshaft sensor and found sensor connector was damaged, corroded and the middle terminal not seated in housing.  This customer had replaced exhaust camshaft sensor which appears to be aftermarket.  Sensor was swapped from bank 1 exhaust to bank 2 exhaust position and marked with orange indicator for easy identification.  Upon further inspection, we found camshaft sensor had a wire harness repair at some point. We removed the damaged connector housing and repaired wire harness with new housing and spared terminals.  We reinstalled components and verified proper operations. No DTC codes returned.  We test drove the vehicle and verified proper operations.  No DTC codes returned.  The vehicle did not exhibit any rough idling during test drive.  We could not verify where metal shaving came from as vehicle has not had oil change services done at MotorWorld.  Vehicle is now currently operating as designed.

  We contacted the customer and informed them of everything that was wrong with the vehicle (stated above) and before we could go on with repairs they would need to authorize it.  The customer authorized the repairs and the amount of the bill.  This customer is responsible for the total amount.

  If the customer has any questions, please contact me directly at ************.

  *******************************

  Customer Answer

  Date: 05/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I was charged for more hours of labor then what it takes to fix the car. I asked where the first hour of diagnostics went to and they said test driving the vehicle and connecting the scanner. It absolutely does not take one hour to test a drive a  car and put a scan tool on it. I received a video of “complimentary inspection” but not a video of the actual work being done or how long it took to fix said problem. Also if the repair records are looked up I brought the car in for the same reason a month after I bought it and they told me that the light wasn’t actively on so they couldn’t do anything. I’m asking for a partial refund. I brought in metal shaving for them to inspect the engine under the warranty and they refused to do that. 
  

  Regards,
  
  *****************************

  Business Response

  Date: 05/23/2023

  The customer came in on May 8th because they state their was metal shavings found in oil during the last oil change.  They also had the Check Engine Light on.  The customer changed the camshaft sensor themselves and asked us to diagnosis the vehicle.  Our technicians performed a health check DTC scan and found a stored code *****,( camshaft position sensor "B" circuit high input bank 1.  They also found code ***** (camshaft position sensor "A" circuit.  Performed active test on bank 1 to test VVT performance.  Active test verified oil control valves and VVT hears were working as designed.  We performed inspection on both intake and exhaust VVT camshaft sensors.  We found intake sensory improperly seated causing code *****.  Our technicians reinstalled the sensor and verified that the code did not return.  We inspected exhaust camshaft sensor and found sensor connector was damaged, corroded and the middle terminal not seated in housing.  This customer had replaced exhaust camshaft sensor which appears to be aftermarket.  Sensor was swapped from bank 1 exhaust to bank 2 exhaust position and marked with orange indicator for easy identification.  Upon further inspection, we found camshaft sensor had a wire harness repair at some point. We removed the damaged connector housing and repaired wire harness with new housing and spared terminals.  We reinstalled components and verified proper operations. No DTC codes returned.  We test drove the vehicle and verified proper operations.  No DTC codes returned.  The vehicle did not exhibit any rough idling during test drive.  We could not verify where metal shaving came from as vehicle has not had oil change services done at MotorWorld.  Vehicle is now currently operating as designed.
  
  We contacted the customer and informed them of everything that was wrong with the vehicle (stated above) and before we could go on with repairs they would need to authorize it.  The customer authorized the repairs and the amount of the bill.  This customer is responsible for the total amount.
  If the customer has any questions, please contact me directly at ************.
  
  The above explains everything the customer was charged for and the customer approved all this work and charges. 

  Customer Answer

  Date: 05/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:03/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We factory ordered a 2023 ******** **** ****** and the car arrived without the ******** factory option installed and we were charged for it. The option is important as it allows the car to lower to allow people that are senior to enter-exit easier. During delivery the ******** option was listed on the window sticker for $1,710. We do not want this car without the ******** option and requesting Motorworld buy back this car. It is fraudulent that Motorworld and ******** **** deceive ** and make us pay for something we were misled about. The car was inspected by Motorworld and they agree verbally there was a mistake at the ******** factory and they made a mistake on delivery of the car to us. The manager, ********************************* at ******** Motorworld have been keen not to put anything in writing. He does not return email request not followup when called. 5 email requests have been sent to ****** without a reply and 3 phone calls have not been returned.

  Business Response

  Date: 04/06/2023

  This customer's parents purchase the vehicle from ******** **** of MotorWorld.  When we discovered the missing component that was not built from the factory, we discussed this with the customer and ******** **** ***.  The customer wanted and extended warranty and to be refunded the amount of the component.  Never was it mentioned that they would like to return the vehicle.  ******** **** *** has already activated the extended warranty that they requested and we are currently waiting for the refund of the component.

  *******************************

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my car to MotorWorld on February 15, 2023. We agreed on a price of $7,500. I still have not received payment. My phone calls to resolve the issue go unreturned for at least a week now. Not sure if check got lost in the mail or if there was a mistake in the business office. We bought a used car from them in 2022 and everything went smooth and the car has been great. Im disappointed.

  Customer Answer

  Date: 03/08/2023

  Good morning,

  
  

  MotorWorld has resolved the issue with me. They had sent my check to the wrong address and I now have payment for my vehicle. I picked the check up personally yesterday.

  
  

  Thank you for your help in this matter.

  
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 24 I brought my **** for repair. The drivers side window was leaking. A new door seal was installed. The window continued to leak. Also the door wasn't closing properly. Called them and they said it didn't leak here. They told me that the door hinges would need to be replaced. Ordered the hinges and brought it back. They called and said i could pick up the jeep. They never changed the hinges. ***** at the body shop said they rearranged the seal. I asked if they tested it and he said no. When i got in the car the mat was somewhat wet. They put the **** through the car wash. Also the inside of the **** was in disarray. looks like it was ransacked. They removed the straps from roll bar and never put them back on. When I left I was driving on the highway. Now there is a audible air leak. Im so disgusted. The first visit cost me $166 for seal. Not sure of labor costs because i had other things done. The second time it cost me$122.96. That fee should have never been. They didn't fix it right the first time. So it cost me $188.96+ and the **** is worse than it was before. The body shop was also quite rude. Thank you for your help in this matter. ******

  Business Response

  Date: 02/24/2023

  This customer didnt need the hinges and returned the hinges and received their money back.  The bodyshop informed them that we can touch up the area that they were requesting, however if they wanted the whole area painted it would be a conventional paint job.  They choose to have the area touched up, which we did for them.  The customer was happy and picked up their vehicle.

  *******************************

  Customer Answer

  Date: 03/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************
  The complaint wasn't the hinges. If you read my initial complaint. The **** went in for a leak of the the drivers window. They replaced the stripping. Window continues to leak water and air. I had the **** there twice to no avail. Everytime I go they keep charging me. The labor charges should be waived because the **** still leaks. Also they made a big mess in my ****. They removed parts and didn't put them back. All my personal items were thrown all around. I would like to be reimburse both labor charges. Thank you
  
  

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Motorworld ******** It has been in for service 4 times in 2022. The same issue keeps occurring within 48hrs of me leaving the service center. Then I have to call a tow truck to bring it back to the dealership over and over again. Now the check engine light is on again with the same issue. This makes it the 5th time in 13 months for the same exact issue. It has caused a real inconvenience in my life.

  Business Response

  Date: 02/27/2023

  This customers vehicle is here and needs an engine.  We submitted all the information to the customer's certified preown warranty.  The warranty requested pictures and documents from the customer for oil change records.  Once the customer provides that information, we will submit everything into the warranty company.

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