Reviews

This profile includes reviews for Allied Car & Truck Rental, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allied Car & Truck Rental, Inc. has 4 locations, listed below.

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  Allied Car & Truck Rental, Inc.

  10200 Calle Celestial Marginal Los Angeles Carolina, PR 00979

  
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  Allied Car & Truck Rental, Inc.

  Wings St. #333 Ramey Base Aguadilla, PR 00604

  
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  Allied Car & Truck Rental, Inc.

  4900 State Road 3 Km. 51.4 Fajardo, PR 00738

  
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  Allied Car & Truck Rental, Inc.

  5910 Ave Isla Verde Carolina, PR 00979-5734

  

Review Details

• Review fromJoe W

  Date: 03/30/2025

  1 star
  Waited in line for 2 hours just to get our car. **************** *** was rude and combative. Vehicle was not what we ordered, it was dirty, wrecked and the brakes made a loud noise every time you touched them. When we asked about all this, we were told this is normal and how they do business every day.

• Review fromsunny m

  Date: 03/03/2025

  1 star
  Unfair and what I categorize as unlawful business practices. I booked a compact vehicle to be rented an SUV. I was charged ridiculous fees including a $209 fee for tolls for 12 days. Unfortunately, in a minor accident, an individual bumped the rental from behind, causing a dent in the trunk. Although I wasn't at fault and a report to the police was submitted by the guilty party and I and a claim to the person's auto insurance was also submitted, Allied charged an unauthorized amount of what they call a deductible of $750 for the medium-sized vehicle, again I wasn't honoured with the compact I had booked which would"ve cost $500 instead. and ***** had also purchased an insurance for the rental. The manager wouldn't hear my concerns and wouldn't even acknowledge me. I WILL NEVER RENT from that company again.

• Review fromMarlene M

  Date: 02/24/2025

  1 star
  I, am going through exactly what ******** V is going through. Rented in PR and was charged ridiculous fees. Have been waiting for my deposit since December. TERRIBLE, TERRIBLE COMPANY! NEVER HAVE I HAD ISSUES LIKE THIS.

• Review fromwilfredo V

  Date: 01/31/2025

  1 star
  BEWARE I RENT A CAR IN ************ FROM ALLED *********************************** FOR $32.00 FROM PRICELINE WHEN I PICKED UP THE CAR THEY ADDED ALL THE TAXES NOT A PROBLEM BUT THEY ALSO ADDED A ENERGY RECOVERY FEE,VEHICLE LIC.FEE AND AIRPORT CONC.REC FEE WITH THE EZPASS THE TOTAL WAS $87.00 WHICH I AGREED TO PAY. BUT HERE THE PROBLEM THEY CHARGE MY CREDIT CARD A DEPOSIT OF $250.OO WHICH WAS TO BE ON HOLD UNTIL I RETURN THE CAR THIS WAS A ONE DAY RENTAL DEC.18 RETURN DEC.19,2024 AS OF TODAY JAN 31 2025 THEY HAVEN'T RETURN MY DEPOSIT I CALLED THEM MULTI TIME THEY SAID IT TAKES 15 BUSNISS DAY FOR THE RETURN FROM THE DATE OF RENTAL. I've PUT A DISPUTE WITH MY CREDIT CARD COMPANY STILL WAITING FOR THIS CHARGES TO BE RESOLVE. SO RENTER BEWARE THIS RENTAL COMPANY IS SCAMMING CUSTOMER.RENTED ANOTHER CAR FROM HERTZ IN ************ NO ISSUES DEPOSIT WAS ON HOLD AND NOT CHARGED AND NO EXTRA CHARGES ADDED TO THE RENTAL 5 STAR TO HERTZ RENTAL AT ********************

• Review fromMichael F

  Date: 01/29/2025

  1 star
  Simply put- Breathtakingly dishonest with no integrity whatsoever. Almost impossible to reach on the phone and if you do- they will hang up if you have any questions or concerns. Charged additional monies that we were not prior informed of - but knew we could not go anywhere else as it was the middle of the night after delayed flights caused us to arrive late. Con Men posing as car rental company. Should be looked into as they are ripping people off with impunity with zero consequences. Every prior review says the same thing- what needs to happen in order to reprimand them and make this company accountable for their complete disregard of accepted business practices??? Disgraceful - MJF

• Review fromUlises J M

  Date: 01/16/2025

  1 star
  
  Worse experience ever. Message * My name is Ulises Medina, I recently rented a vehicle from you San Juan Puerto Rico location and was taken for a total of $1230.05 for a three day rental, respectively I wish to be contacted in an effort to be reimbursed for the overage pricing. I attempted to resolve the concerns with the manager Nadia. She wouldn't listen to the facts and instead that I pay no mind to my American Express realized billing which I had on my tablet. She was not attentive to my concerns of being double billed. The entries on the computer were modified in an effort to support the agencies position. I have copies that show the truth. Please accept the narrative as an official complaint. These decisions and how they handle transactions seem to be s\border line illegal. PLEASE REACH OUT !
  

• Review fromLuis M

  Date: 11/26/2024

  1 star
  Allow low fares to be rented online but then, when customes are picking up the car, they add the insurances Yes or Yes. Reservations go on the spot from $200-$300 to $500-800. They say they have no option but we found Sixt car rental very close to then that accepted our *************** from the ************* so did not force us to buy their insurance so we returned the car to Allied and saved money even adding my wife as a driver, we paid a lot less.On top of that, car smelled to cigarretes.

• Review fromEdwin m

  Date: 10/17/2024

  1 star
  Beware! DO NOT Rent from Routes Rental Car (owned by Allied Car and Truck Rental)!My most recent trip on August 31st, I used Routes.I ordered the vehicle through Priceline because the initial daily rate was cheapest.Clearly, YOU GET WHAT YOU PAY FOR!I needed the vehicle for 7 days. When I arrived, I purchased full coverage insurance from Routes, an extra $28 per day. I was charged a one-time fee for toll coverage of $10 with an additional daily fee of $9.95(much higher than other companies).From the start the staff was rude and the rental process was longer than I expected.When I received the car that I purchased it was dirty inside and out.Shortly after driving, the tire pressure light came on.A day after renting the vehicle, I was involved in a hit and run accident on the highway near my hotel. I made a report at the local police station. Then I immediately followed up in person with Routes/Allied rental car to make a claim and assess damage. I spoke with night manager, ***** ****. He said I had to pay $750 as a deductible for an accident I did not cause I returned to Routes 2 days later, during the daytime. So, I could follow up on my claim.I was asked to speak to a claim's specialist named *****, very ***************** was a very horrible experience and conversation with this person.I questioned why I was getting charged for an accident that I was not at fault for. He said that regardless of fault, I had to pay the deductible because that is the law. ***** is clearly misguided about the law and is a poor representation of the company.When I returned my vehicle at the end of my trip, I was given a summary of charges MUCH higher than what I was initially quoted AND they kept my $250.00 deposit. A deposit I was assured I would get back and I didn'**** was first thing in the morning and the woman at the front counter already had a nasty attitude.Routes included a bunch of bogus charges and surprise fees that was never disclosed prior to booking.

• Review fromShannaj S

  Date: 10/10/2024

  1 star
  BEWARE THEY ARE ONE HORRIBLE RENTAL COMPANY. IT TOOK 2-3 HOURS TO GIVE ME A REMTAL THAT ME AND MY FAMILY WILL WANT TO RIDE IN. VERY DIRTY AND THEY WILL CHARGE YOU FEES YOU NEVER HEARD OFF AFTER YOUR RETURN. THEY CHECKED OUT THE CAR WITH ME THEN FINALIZE THE BILL PROVIDING ME MY RECEIPT. THEN CHARGE MY CREDIT CARD FOR A CLEANING FEE.

• Review fromMaría B

  Date: 09/07/2024

  1 star
  Dont waste your time or money. This is the worst car rental company in ***********. Every time we come for vacation, we rent cars and have never had such a bad experience. The car they gave us was a ******, and although it looked nice and had low mileage, it was extremely dirty, full of sand everywhere, and had papers covered in chocolate. The vehicle rental for less than 24 hours was supposedly $79, including the necessary insurance, plus a security deposit of $250 that would be returned in 3-7 business days. However, when we went to pick up the car, they added so many unnecessary insurances that the total came out to $253, plus the $250 deposit. When we returned the car in *********, they charged us $75 for dropping it off there, even though they said there would be no fee. To make matters worse, they also charged us $75 for supposedly dropping it off in ************ when the return was in *********. In the end, they scammed us for $150, plus additional charges we werent informed about, and we didnt receive a proper receiptjust a piece of paper that didnt have complete information. Honestly, it was the worst experience of our lives.