Reviews

This profile includes reviews for Allied Car & Truck Rental, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allied Car & Truck Rental, Inc. has 4 locations, listed below.

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  Allied Car & Truck Rental, Inc.

  10200 Calle Celestial Marginal Los Angeles Carolina, PR 00979

  
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  Allied Car & Truck Rental, Inc.

  Wings St. #333 Ramey Base Aguadilla, PR 00604

  
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  Allied Car & Truck Rental, Inc.

  4900 State Road 3 Km. 51.4 Fajardo, PR 00738

  
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  Allied Car & Truck Rental, Inc.

  5910 Ave Isla Verde Carolina, PR 00979-5734

  

Review Details

• Review fromNereida A

  Date: 05/18/2025

  1 star
  
  
  The car rented is not what I received. The car seats were stained and dirty. No way could I fit family that I was shuttling back and forth to Rincon. Staff was rude once my son in law rented a bigger car with a different rental for me. Upon arrival it was the same building as the small car. It was now 7 days and family was arriving for my retirement party. I was told I could not rent the bigger car once I provided the keys to the rental. The contract was taken back and voided and keys to the first car demanded. I informed I did not want two cars I was returning the smaller car. I called everyday for 6 days told yes they have bigger cars when told I would stop in the story would change. No cars and I could not speak with a manger to get credit since he was in the hospital. As a Puerto Rican American young men made racial slurs against Americans my husband is Irish American. I was called a liar and they were humiliating their female coworker while she seemed to be training. I was wrongly over charged and surprise a 250 deposit they inform they have no idea when you will get it. We were told to go elsewhere The hate and bullying experienced was sad that I experienced this. At the end seems someone was called miraculously the manager arrived from the hospital. Also upset mean face informed of credit for compact car. Indicated I could not have two of the cars offered. Seemed they have a conflict of interest with multiple third party rental. So then I was given a 2025 8 passenger van gasoline almost empty, I took a picture.. This location should have live streaming cameras. The manager was shown my out going call daily as he requested. As showed a text to the worker that called a 65 yr old QA specialist a liar and talked back to me in front of the manager. Employee with a screw driver playing with female who overcharged me while other had their heads down sleeping. They do not care to work and pick and choose whom to service.
  

• Review fromEunice C

  Date: 04/17/2025

  1 star
  On January 12th 2025 I rented a car from Next Car. The car was returned January 16th 2025, The contract was not closed until January 26th 2025. As of today April 17th 2025 the refund of ****** dollars has not been returned. I HAVE CONTACTED THE OFFICE ON A WEEKLY BASIS SINCE FEBRUARY BECAUSE I WAS TOLD IT WILL TAKE 10 TO 15 DAYS. ALL I AM TOLD IS THAT CORPORATE IS MANAGING THE REFUND. PLEASE RETURN MY REFUND!

• Review fromJoe W

  Date: 03/30/2025

  1 star
  Waited in line for 2 hours just to get our car. **************** *** was rude and combative. Vehicle was not what we ordered, it was dirty, wrecked and the brakes made a loud noise every time you touched them. When we asked about all this, we were told this is normal and how they do business every day.

• Review fromsunny m

  Date: 03/03/2025

  1 star
  Unfair and what I categorize as unlawful business practices. I booked a compact vehicle to be rented an SUV. I was charged ridiculous fees including a $209 fee for tolls for 12 days. Unfortunately, in a minor accident, an individual bumped the rental from behind, causing a dent in the trunk. Although I wasn't at fault and a report to the police was submitted by the guilty party and I and a claim to the person's auto insurance was also submitted, Allied charged an unauthorized amount of what they call a deductible of $750 for the medium-sized vehicle, again I wasn't honoured with the compact I had booked which would"ve cost $500 instead. and ***** had also purchased an insurance for the rental. The manager wouldn't hear my concerns and wouldn't even acknowledge me. I WILL NEVER RENT from that company again.

• Review fromMarlene M

  Date: 02/24/2025

  1 star
  I, am going through exactly what ******** V is going through. Rented in PR and was charged ridiculous fees. Have been waiting for my deposit since December. TERRIBLE, TERRIBLE COMPANY! NEVER HAVE I HAD ISSUES LIKE THIS.

• Review fromwilfredo V

  Date: 01/31/2025

  1 star
  BEWARE I RENT A CAR IN ************ FROM ALLED *********************************** FOR $32.00 FROM PRICELINE WHEN I PICKED UP THE CAR THEY ADDED ALL THE TAXES NOT A PROBLEM BUT THEY ALSO ADDED A ENERGY RECOVERY FEE,VEHICLE LIC.FEE AND AIRPORT CONC.REC FEE WITH THE EZPASS THE TOTAL WAS $87.00 WHICH I AGREED TO PAY. BUT HERE THE PROBLEM THEY CHARGE MY CREDIT CARD A DEPOSIT OF $250.OO WHICH WAS TO BE ON HOLD UNTIL I RETURN THE CAR THIS WAS A ONE DAY RENTAL DEC.18 RETURN DEC.19,2024 AS OF TODAY JAN 31 2025 THEY HAVEN'T RETURN MY DEPOSIT I CALLED THEM MULTI TIME THEY SAID IT TAKES 15 BUSNISS DAY FOR THE RETURN FROM THE DATE OF RENTAL. I've PUT A DISPUTE WITH MY CREDIT CARD COMPANY STILL WAITING FOR THIS CHARGES TO BE RESOLVE. SO RENTER BEWARE THIS RENTAL COMPANY IS SCAMMING CUSTOMER.RENTED ANOTHER CAR FROM HERTZ IN ************ NO ISSUES DEPOSIT WAS ON HOLD AND NOT CHARGED AND NO EXTRA CHARGES ADDED TO THE RENTAL 5 STAR TO HERTZ RENTAL AT ********************

• Review fromMichael F

  Date: 01/29/2025

  1 star
  Simply put- Breathtakingly dishonest with no integrity whatsoever. Almost impossible to reach on the phone and if you do- they will hang up if you have any questions or concerns. Charged additional monies that we were not prior informed of - but knew we could not go anywhere else as it was the middle of the night after delayed flights caused us to arrive late. Con Men posing as car rental company. Should be looked into as they are ripping people off with impunity with zero consequences. Every prior review says the same thing- what needs to happen in order to reprimand them and make this company accountable for their complete disregard of accepted business practices??? Disgraceful - MJF

• Review fromUlises J M

  Date: 01/16/2025

  1 star
  
  
  Worse experience ever. Message * My name is Ulises Medina, I recently rented a vehicle from you San Juan Puerto Rico location and was taken for a total of $1230.05 for a three day rental, respectively I wish to be contacted in an effort to be reimbursed for the overage pricing. I attempted to resolve the concerns with the manager Nadia. She wouldn't listen to the facts and instead that I pay no mind to my American Express realized billing which I had on my tablet. She was not attentive to my concerns of being double billed. The entries on the computer were modified in an effort to support the agencies position. I have copies that show the truth. Please accept the narrative as an official complaint. These decisions and how they handle transactions seem to be s\border line illegal. PLEASE REACH OUT !
  

• Review fromLuis M

  Date: 11/26/2024

  1 star
  Allow low fares to be rented online but then, when customes are picking up the car, they add the insurances Yes or Yes. Reservations go on the spot from $200-$300 to $500-800. They say they have no option but we found Sixt car rental very close to then that accepted our *************** from the ************* so did not force us to buy their insurance so we returned the car to Allied and saved money even adding my wife as a driver, we paid a lot less.On top of that, car smelled to cigarretes.

• Review fromEdwin m

  Date: 10/17/2024

  1 star
  Beware! DO NOT Rent from Routes Rental Car (owned by Allied Car and Truck Rental)!My most recent trip on August 31st, I used Routes.I ordered the vehicle through Priceline because the initial daily rate was cheapest.Clearly, YOU GET WHAT YOU PAY FOR!I needed the vehicle for 7 days. When I arrived, I purchased full coverage insurance from Routes, an extra $28 per day. I was charged a one-time fee for toll coverage of $10 with an additional daily fee of $9.95(much higher than other companies).From the start the staff was rude and the rental process was longer than I expected.When I received the car that I purchased it was dirty inside and out.Shortly after driving, the tire pressure light came on.A day after renting the vehicle, I was involved in a hit and run accident on the highway near my hotel. I made a report at the local police station. Then I immediately followed up in person with Routes/Allied rental car to make a claim and assess damage. I spoke with night manager, ***** ****. He said I had to pay $750 as a deductible for an accident I did not cause I returned to Routes 2 days later, during the daytime. So, I could follow up on my claim.I was asked to speak to a claim's specialist named *****, very ***************** was a very horrible experience and conversation with this person.I questioned why I was getting charged for an accident that I was not at fault for. He said that regardless of fault, I had to pay the deductible because that is the law. ***** is clearly misguided about the law and is a poor representation of the company.When I returned my vehicle at the end of my trip, I was given a summary of charges MUCH higher than what I was initially quoted AND they kept my $250.00 deposit. A deposit I was assured I would get back and I didn'**** was first thing in the morning and the woman at the front counter already had a nasty attitude.Routes included a bunch of bogus charges and surprise fees that was never disclosed prior to booking.