Reviews

This profile includes reviews for Allied Car & Truck Rental, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allied Car & Truck Rental, Inc. has 4 locations, listed below.

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  Allied Car & Truck Rental, Inc.

  10200 Calle Celestial Marginal Los Angeles Carolina, PR 00979

  
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  Allied Car & Truck Rental, Inc.

  Wings St. #333 Ramey Base Aguadilla, PR 00604

  
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  Allied Car & Truck Rental, Inc.

  4900 State Road 3 Km. 51.4 Fajardo, PR 00738

  
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  Allied Car & Truck Rental, Inc.

  5910 Ave Isla Verde Carolina, PR 00979-5734

  

Review Details

• Review fromDipa P

  Date: 12/28/2022

  1 star
  Poor customer service. Made us wait for 4 hours + after a long flight with no explanation or apologies. Threatened to cancel our reservation if we left their parking lot. The place was both understaffed and overbooked.

• Review fromBeaurina B

  Date: 12/27/2022

  1 star
  Horrible experience from beginning to end! Rented through ************* website. Rented for week Dec 13-20/2022. Rep. claimed my car was older than 2017 so MY ins. was unacceptable (ins agent said different), my credit card was an issue bc rep didn't recognize credit union, had to call **** to verify rental coverage. Was given a different car than what was assigned. Turn in day, *** stated my bill was emailed and 250 security released, checked email bf leaving premises to airport, they charged me 350 for a lost key! Never happened!! Went back in to dispute rep stated I had to call # on contract. I immediately called # ,explained charges were wrong and I wanted a correction and new receipt w/ correct charges. Was told the claims **** would review my complaint and get back to me. They sent me an email bill of ******. I called my **** co. explained what was going on trying to freeze my acct until the bill was corrected. On Dec 23, Allied charged ****** to my card. I've been calling everyday since Dec 20th and have been hung up on, put to a voicemail box that is full. Sad thing is I rented from them in Oct, had no problems, rep took all my credentials, checked in/out w/no problems and charged correctly. I feel they need to be investigated bc the complaints/ reviews ( read afterwards) are to severe to be ignored!

• Review fromAngel G

  Date: 10/13/2022

  1 star
  ******* If I could give a negative star review I am so disappointed with Allied Car Rental Car, I was quoted a price of $ ****** for one week. After returning the car rental, They add extra taxes & free $ ****** that was never told or listed on website . I have tried to reach you several times without no successful response I would never recommend this place be really careful!

• Review fromSonia I N

  Date: 09/26/2022

  1 star
  They are not worthy of any stars from my behalf.. paid my rental in advance in Expedia , got to PR and they did not have a car ready for me.. a wait of 3 hrs so they can hand me a car.. and at all this Im with my 81 yr old mom. My $ 300 rental and every that was added came up to $1,013.23. Ridiculous charges for tolls that were used 2 times to come and go. Plus fees even for breathing.. the lady at the desk had a nasty attitude. Is this how a customer should be treated. At all this had to put air on the tire every time I had to use it. They have a star because I had to put it.. not because I wanted??

• Review fromRamonita S

  Date: 08/07/2022

  1 star
  Place is a SCAM! They have their tactic well planned on how to scam customers. I made my reservation through priceline, when I got to the counter, Rep. said "you just made this reservation "..I said "No, reservation was made weeks in advance"...then I already knew that he was going to try and get more money out of me. Rep. then proceeded with the costs of tolls and Insurance..so my $500. car reservation was up to $923. (Tolls, Insurances, taxes and fees) I then told the Rep. that I will be using my own insurance like I always do when renting a car in PR. He then asked what year was my car, and when I said 2015, he said they can't accept insurance for cars older than 5 yrs. When I asked where does it say that in writing, he says its on their Website and coworker who stands around the counter unfolds a piece of paper and shows it to me, obviously he was prepared, such a SCAM! The wording on that policy was not clear on the policy of 5 yrs and I mentioned to the Rep that was not written on the policies on Priceline. I then asked to speak to a manager, Rep said it will be half an hr wait, thinking I will refuse to wait. I asked him to call his manager and tell him the situation and an exception had to be made. He called the manager, walking away from the counter, very fishy! They gave me the run around, he then said manager gave me a choice to take insurance from my credit card but I'll have to pay $15. A day for collision. I refused! Made no sense! I asked to speak to the manager, Rep called him for the 3rd time, after the back n forth with manager(Diego) for about 10mins, he then asked me what kind of car i have, after i told him he said he will make the exception this one time and let me use my own insurance since my car is more of value than the one he's renting me, SCAM! Then when I get the car, its dirty! It was replaced, but left still unsatisfied. Also noticed how they passed the dirty car to the next customer. I don't recommend this place. It's a SCAM!