Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for one cover letter which I thought was a one time payment it was at the time advertised as such they have since changed the look of the website if a subscription was mentioned it was in fine print. I didnt realize the company which made me make an account to use their services had enrolled me in a monthly subscription since October 2024 charging ***** a month since I missed it on my statements as it was once a month and a small sum and I make a lot of purchases. I received two emails from the company in October one confirming the $2 order that does in smaller print mention the subscription but the rest just looks like a receipt for the $2 then another email just about the cover letter then nothing until I contacted them a few days ago about a refund when I noticed the charges. They also told me they canceled my subscription but it appears to still be active on the website. They gave me two partial refund for two months so about ***** and ***** which isn't the full monthly fee but they emailed me as if it was a full two months and I would appreciate a refund as no reminder emails were ever sent out about payments I was unaware of the subscription sign up and it was all pretty hidden on the website that I havent used since October 2nd ************************************************************************************************************************** upon filed claim but have a 60 day policy and cant refund anything older than that. I feel as though I am owed $143.10 which is the total of just the subscription fees. Ill include a picture of what the site looks like now but it was different when I viewed it but it is still not super clear just more clear than it was in October. The email is to show they said they canceled my subscription but when I go to the website as per another image it is still active and you can only view that image about the subscription if you go into your settings.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to resolve this complaint from ******* *****.  
  
  We have reviewed our files and our records show that ******* ***** signed up for our Resume ******* services on October 2, 2024.  The copy online provided ******* ***** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ******* ***** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ******* ***** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ******* ***** clicked on Continue, she arrived at the payment page. Immediately in between where ******* ***** entered her credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.45 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on October 14, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how ******* ***** could cancel before this monthly charge.  Finally, ******* ***** was also sent an email to the email address provided to us on the same day confirming ******* ***** access to our services and reiterating one more time that Your subscription begins immediately and renews on October 18, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ******* Elahis card was charged USD ***** for the applicable month of service on October 18, 2024.  Our records do not show any cancellation attempts nor cancellation requests by ******* ***** previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded him four charges in the amounts of USD ***** each on March 11, 2025, March 12, 2025 and March 13, 2025. ******* ***** has been refunded a total amount of USD ***** as of March 13, 2025.
  Please advise ******* ***** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 

  We trust this addresses any concerns you may have. 
  

  
  

  Customer Answer

  Date: 03/15/2025

  The subscription aspect of the website is in no way clear and the main page has changed since the original purchase in October but it is still not clear. Firstly you need to make an account to do anything within the website, the account enrollment doesn't mention any subscription as you go through all the steps to get a cover letter or end product and then it mentions $2.45 for "14-days limited access" and all the way on the bottom in smaller print which I didn't see till now it says "after 14 days, auto-renews to $23.85 billed every 4 weeks. Cancel anytime." Which I included a picture of this on my original claim. It isn't clear and the word subscription isn't even mentioned to better clarify the information given. The *** requires clear and conspicuous disclosure of material terms, including recurring charges and cancellation details which none were ever received or made readily available to myself the customer. The website is also not easy to cancel as there is no click through cancellation, you need to email or call them during their business hours as stated on their website, which also now goes against new *** guidelines that require easy clear cancellation and click through cancellation. The company has also told me multiple times that they cancelled my subscription yet it is still appears active on their website, originally it said it was expiring, now it doesn't even say that it just shows up as an active basic subscription, which again I asked to be cancelled multiple times via email and they said they did. Next the company Cover Letter Now only ever contacted me twice via email, which apparently I am enrolled in their email subscription as well, per the website, which I never agreed to but they only ever sent me 2 emails which is strange in that regard and all of this is prior to my complaints to them for a refund on march 11th. One email from them was to confirm the one time payment I thought I made which also the whole email discusses that one small payment nothing about a subscription till you read the very very fine print all the way on the bottom of the email that is the only other place it is mentioned and I included an image of that in my original claim with the BBB as well. They never contacted me again about monthly renewal reminders which is also against new *** guidelines, the subscription needs to be clear and the customer needs to be emailed reminders before monthly renewal. I have received no emails from them from October 2, 2024 till March 11th when I emailed them about the subscription I had just noticed and I included a photo of this on my original claim as well. Now to the claim of the refund they're lying and or being extremely sketchy and I will send photos for proof and I have gone back and forth with them about this alleged refund for days. Per my bank I have only received 2 refunds from Cover Letter Now one on march 12 for $***** and one on march 13 for $11.92, which both refunds only took one day each to post on my account but yet the rest of the money they allege to have refunded me from the 13th still hasn't even posted as pending and i'll include photos from my statements. Cover Letter Now keeps emailing me saying they refunded me $23.85 for my last five transactions which would be $119.25 which is more than they're claiming and I haven't received that. They also allege they split my first two payments in half, thats why is was $11.92 and $***** but the emails about those refunds came a day apart. One from the company one day then the next day after I emailed a complaint they said they would give me another month and that is when I got another email about the additional $11.92 refund, nowhere did they mention a split payment till days later when I complained and I then emailed them saying these are only partials and was never given a full response again till the most recent email saying it was split which it wasn't and that still doesn't make sense per the emails I received from the company. None of my emails mention the complete total and splitting payments which also had refund emails from separate days aligning with emails where they agreed to refund me for separate months means they were only partially refunding me for two months as one email said "we've credited your account ***** as of 11/03/25" which I guess they meant 03/11/25, then I made a further complaint and the next email the next day March 12th said "We apologize for the inconvenience, we have escalated the request to our ***************** and they have approved 1 more refund, unfortunately that is the max amount of refunds we are able to process out of courtesy." Then I got an email saying I was refunded $11.92 so those weren't half and half payments they were trying to get away with partial refunds and keep claiming they have max refund limits which can change whenever they want, I will try and include photos of this but there is a max photo upload but if the photos are needed ill send them. This was all till I called them out and now they're playing games, plus none of the refunds total up to anything near $119.25 and I am technically owed $143.10. I received one email from the company on the 13th of this month saying they are refunding me $47.70 which again if they're capable of allegedly refunding $47.70 in one day why were the other payments allegedly sent in half parts a day apart from each other clearly another lie but regardless the $47.70 and $23.85 they claim to have given haven't appeared anywhere on my accounts and those all total to 4 refunds not the 5 they claim they made in an email to me and again I asked for it all back and this email I will attach a photo of. The company also stated in an email to me that the maximum of refunds they can process is 1 and then another email said 4 full refunds but yet they told me in another email they refunded 5 this also in no way makes sense as they can clearly refund me the whole thing if they choose to do so and I will also attach an image of this email. The only place where I can see the company thinking they refunded me is from my ********** claim reversal of $95.40 I filed a claim with my bank well before any of the refunds from the company were even mentioned via email or submitted and they gave me a non permanent reversal of $95.40 which again is from a claim so it's only in my account till they finish their claim inspection of the case, its not permanent and not from Cover Letter Now so it isn't a refund at all and was from the bank not the company and again the company in email actually claimed to have given me 5 refunds back not 4 which ill include in an image and you can clearly see the four payments of $23.85 on March 11th are very clearly bank claim reversals as they state in the image i'll attach vs the refunds of $11.92 and $***** that the company actually gave me on the 12th and 13th of this month. The bank also only gave me back $95.40 as apart of the claim thus far because they cannot honor the full amount from all the dates that include February and March of this year as those payments taken out of my account of $23.85 each that total a separate $47.70 the bank cannot give me even if I win the claim as they have a ********************************************************************************************* I could contact the BBB to try and get the full refund. Again this is if the banks claim sides with me in the first place which I don't know yet. Also the refund notices from the company are all over the place some state to allow 7-10 days to process others say 7-14 days my bank told me this is a very long time frame even for it to just be posted as pending. I also let the company know several times per email that I thought their claims were fraudulent and that I never agreed to a subscription nor knew of the subscription and they never directly answered my complaints on those matters the only thing they seem to care about is the refund and not doing good business or having the customer be happy with the product. Lastly the company referred to me as him in their response to the BBB and they know I am a woman we have had several exchanges back and forth via email so that came off as very rude and a purposeful choice of wording. Have you ever met a ******* who was a male? My email lists my name i've signed my name on my emails and that word choice was inappropriate if you don't know a persons gender don't assume a business should know better.

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 23058580
  
  I am rejecting this response because: as per my response to the companies message which I will attach below the website is not clear, I was not aware I had agreed upon a subscription and they haven't refunded me what they claim. I responded to their response with my reasonings which I will copy and paste to this message.

  The subscription aspect of the website is in no way clear and the main page has changed since the original purchase in October but it is still not clear. Firstly you need to make an account to do anything within the website, the account enrollment doesn't mention any subscription as you go through all the steps to get a cover letter or end product and then it mentions $2.45 for "14-days limited access" and all the way on the bottom in smaller print which I didn't see till now it says "after 14 days, auto-renews to $23.85 billed every 4 weeks. Cancel anytime." Which I included a picture of this on my original claim. It isn't clear and the word subscription isn't even mentioned to better clarify the information given. The *** requires clear and conspicuous disclosure of material terms, including recurring charges and cancellation details which none were ever received or made readily available to myself the customer. The website is also not easy to cancel as there is no click through cancellation, you need to email or call them during their business hours as stated on their website, which also now goes against new *** guidelines that require easy clear cancellation and click through cancellation. The company has also told me multiple times that they cancelled my subscription yet it is still appears active on their website, originally it said it was expiring, now it doesn't even say that it just shows up as an active basic subscription, which again I asked to be cancelled multiple times via email and they said they did. Next the company Cover Letter Now only ever contacted me twice via email, which apparently I am enrolled in their email subscription as well, per the website, which I never agreed to but they only ever sent me 2 emails which is strange in that regard and all of this is prior to my complaints to them for a refund on march 11th. One email from them was to confirm the one time payment I thought I made which also the whole email discusses that one small payment nothing about a subscription till you read the very very fine print all the way on the bottom of the email that is the only other place it is mentioned and I included an image of that in my original claim with the BBB as well. They never contacted me again about monthly renewal reminders which is also against new *** guidelines, the subscription needs to be clear and the customer needs to be emailed reminders before monthly renewal. I have received no emails from them from October 2, 2024 till March 11th when I emailed them about the subscription I had just noticed and I included a photo of this on my original claim as well. Now to the claim of the refund they're lying and or being extremely sketchy and I will send photos for proof and I have gone back and forth with them about this alleged refund for days. Per my bank I have only received 2 refunds from Cover Letter Now one on march 12 for $***** and one on march 13 for $11.92, which both refunds only took one day each to post on my account but yet the rest of the money they allege to have refunded me from the 13th still hasn't even posted as pending and i'll include photos from my statements. Cover Letter Now keeps emailing me saying they refunded me $23.85 for my last five transactions which would be $119.25 which is more than they're claiming and I haven't received that. They also allege they split my first two payments in half, thats why is was $11.92 and $***** but the emails about those refunds came a day apart. One from the company one day then the next day after I emailed a complaint they said they would give me another month and that is when I got another email about the additional $11.92 refund, nowhere did they mention a split payment till days later when I complained and I then emailed them saying these are only partials and was never given a full response again till the most recent email saying it was split which it wasn't and that still doesn't make sense per the emails I received from the company. None of my emails mention the complete total and splitting payments which also had refund emails from separate days aligning with emails where they agreed to refund me for separate months means they were only partially refunding me for two months as one email said "we've credited your account ***** as of 11/03/25" which I guess they meant 03/11/25, then I made a further complaint and the next email the next day March 12th said "We apologize for the inconvenience, we have escalated the request to our ***************** and they have approved 1 more refund, unfortunately that is the max amount of refunds we are able to process out of courtesy." Then I got an email saying I was refunded $11.92 so those weren't half and half payments they were trying to get away with partial refunds and keep claiming they have max refund limits which can change whenever they want, I will try and include photos of this but there is a max photo upload but if the photos are needed ill send them. This was all till I called them out and now they're playing games, plus none of the refunds total up to anything near $119.25 and I am technically owed $143.10. I received one email from the company on the 13th of this month saying they are refunding me $47.70 which again if they're capable of allegedly refunding $47.70 in one day why were the other payments allegedly sent in half parts a day apart from each other clearly another lie but regardless the $47.70 and $23.85 they claim to have given haven't appeared anywhere on my accounts and those all total to 4 refunds not the 5 they claim they made in an email to me and again I asked for it all back and this email I will attach a photo of. The company also stated in an email to me that the maximum of refunds they can process is 1 and then another email said 4 full refunds but yet they told me in another email they refunded 5 this also in no way makes sense as they can clearly refund me the whole thing if they choose to do so and I will also attach an image of this email. The only place where I can see the company thinking they refunded me is from my ********** claim reversal of $95.40 I filed a claim with my bank well before any of the refunds from the company were even mentioned via email or submitted and they gave me a non permanent reversal of $95.40 which again is from a claim so it's only in my account till they finish their claim inspection of the case, its not permanent and not from Cover Letter Now so it isn't a refund at all and was from the bank not the company and again the company in email actually claimed to have given me 5 refunds back not 4 which ill include in an image and you can clearly see the four payments of $23.85 on March 11th are very clearly bank claim reversals as they state in the image i'll attach vs the refunds of $11.92 and $***** that the company actually gave me on the 12th and 13th of this month. The bank also only gave me back $95.40 as apart of the claim thus far because they cannot honor the full amount from all the dates that include February and March of this year as those payments taken out of my account of $23.85 each that total a separate $47.70 the bank cannot give me even if I win the claim as they have a ********************************************************************************************* I could contact the BBB to try and get the full refund. Again this is if the banks claim sides with me in the first place which I don't know yet. Also the refund notices from the company are all over the place some state to allow 7-10 days to process others say 7-14 days my bank told me this is a very long time frame even for it to just be posted as pending. I also let the company know several times per email that I thought their claims were fraudulent and that I never agreed to a subscription nor knew of the subscription and they never directly answered my complaints on those matters the only thing they seem to care about is the refund and not doing good business or having the customer be happy with the product. Lastly the company referred to me as him in their response to the BBB and they know I am a woman we have had several exchanges back and forth via email so that came off as very rude and a purposeful choice of wording. Have you ever met a ******* who was a male? My email lists my name i've signed my name on my emails and that word choice was inappropriate if you don't know a persons gender don't assume a business should know better.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 03/20/2025

  Thank you again for the opportunity to resolve this complaint from ******* *****. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at Coverletter now and want to do all that we can to resolve any issues they may have.  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ******* ***** and refunded her five charges in the amounts of USD ***** each on March 11, 2025, March 12, 2025, March 13, 2025, March 14, 2025 and March 15, 2025. ******* ***** has been refunded a total amount of USD ****** as of March 20, 2025.
  
  After a thorough review, we confirm that the customer has disputed one charge of USD ***** for a total of six charges of USD ***** for a total of USD ****** with their financial institution. We recommend that she contact her financial institution for further assistance.
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23058580
  
  I am rejecting this response because: First and foremost you state you have refunded me 5 times for a total of $******  per my bank records you did refund me 5 times but not for that amount, three refunds were for $23.85 each and one for $11.92 and one more for $11.93 which equals ***** not ******. I have no other refunds from you on my account as I will provide pictures from my bank statements in the pictures I show the first letter of the withdrawals above the refunds to show that I am not hiding other refunds from Cover Letter Now and I wasn't paid what they claim. Also as I said I did take the matter up with my bank but they don't cover the time frame for all the payments per their 60 day claim rule. You're also ignoring that the main issue is that your website isn't as clear as you think it is. You are basically sneaking subscriptions onto peoples accounts without them knowing, not notifying them properly or giving monthly notices of payment withdrawals which again goes against the *** guidelines. You also do not make it easy for people to cancel subscriptions as they need to email or call during operating hours which again is against *** guidelines and my account is also still listed as an active subscription on your website which I mentioned in the last message and haven't gotten a response to. You keep ignoring my actual claims and are only taking fault with my bank which I have been very clear and open about. You can't just sneak subscriptions into fine print of emails or messages and not consider that slimy or fraudulent I need a full refund for everything as again I was never aware of this subscription it seemed like a one time payment for 14 days and no more not monthly charges of $23.85 for cover letters which is ridiculously high in price, I used the website once and not a single email has been sent since reminding about monthly payments which is against *** guidelines you never even simply sent an email as advertisement which most subscription companies do as they're selling a product, again is sketchy makes it seem as though you don't want people to notice the subscription or payments being withdrawn. Emails with Cover Letter Now as shown in images in previous statements have also been unclear have contradicted other emails sent by them as mentioned before different time frames and pieces of information given. 
  
  Sincerely,
  ******* *****

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bold LLC uses ************************** which is a resume builder and cover letter template website. They let you pay a small price for some features or use a free trial, then even if you cancel they charge you around $22/month without notice and without any email confirmation. Their cancel subscription button on their website leads to nowhere. They continue to charge your credit card without notice. It happened to me for over 2 years and they owe me over $700 that they stole from me. I cancelled online, then after a year I called to cancel and spoke to someone. They said it would be cancelled and refunded. It never was until I called again a year after that and they have refunded 3 months, then I had to call again and they refunded one more month. I am waiting for 26 more months of refunds for a total remaining of $616.20. It is a fraud/scam company made to look like a real one. Their subscription practices and lack of clear streamlined cancellation is illegal. Many people on online forums express the same experience. Something must be done to shut them down.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to resolve this complaint from *********** *******.  
  
  We have reviewed our files and our records show that *********** ******* signed up for our Resume ******* services on October 19, 2022.  The copy online provided *********** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *********** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where *********** ******* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *********** ******* clicked on Continue, she arrived at the payment page. Immediately in between where *********** ******* entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on November 3, 2022 to our monthly service at USD ***** per month.'' This page also provides information on how *********** ******* could cancel before this monthly charge.  Finally, *********** ******* was also sent an email to the email address provided to us on the same day confirming *********** ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on November 3, 2022  to our service at USD ***** billed every 4 weeks.'' Accordingly, *********** Godfreys card was charged USD ***** for the applicable month of service on November 3, 2022.  Our records do not show any cancellation attempts nor cancellation requests by *********** ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for *********** ******* and refunded him nine charges in the amounts of USD ***** each on February 6, 2025, March 11, 2025 and March 13, 2025. *********** ******* has been refunded a total amount of USD ****** as of March 13, 2025.
  
  Please advise *********** ******* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23054429
  
  I am rejecting this response because:
  
  

  Although this statement from the business is mostly true, but it fails to address the fact that I indeed attempted to cancel the service twice. Once before the free trial was over on my online account, and once a year or so later around February 2024 over the phone. The representative on the phone assured my wife and I that the subscription was cancelled and the charges would stop. It was not until February 2025 that I realized we were still being charged. I finally got someone else on the phone and they cancelled my subscription and I was able to confirm that they indeed did. Then this person refunded me 3 months, saying that was the maximum refunds they could do, which was a lie. A few weeks go by and last week I called again and they refunded me one more month. Then after an email exchange, with their representative saying that 4 was the max for refunds, I got a batch of 5 refunds. They incorrectly reported it as 8 total, saying it was the maximum allowed by their system. I corrected them and said 9 and demanded them to refund everything except for the original $2.70 of which was the only part I should pay for, given that I cancelled before the discounted trial was over. Then this morning I get one more month for a total of 10. That means they have 20 more months of refunds left, to return all the money they stole from me. That is the only way I let this rest.

  This company pretends to provide a real service, then uses illegal business practices to not cancel subscriptions when the customer actually cancels, as well as continue to charge credit cards without any notification via email, text, or anything else. This is why they are based in ***********, so it's easier to shield themselves of these illegal business practices.

   

  I demand the only resolution to this is to return 20 more months at $23.70 each for an updated total of $474.

   

  Have a great day and weekend.

  
  Sincerely,
  
  *********** *******

  

  Business Response

  Date: 03/17/2025

  Thank you again for the opportunity to resolve this complaint from *********** *******. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at ********************** and want to do all that we can to resolve any issues they may have.  As such, in addition to the ten monthly charges of USD ***** refunded on February 6, 2025, March 11, 2025 and MArch 13, 2025, our customer service team has provided *********** ******* with an additional twelve refunds in the amount of USD *****.  As of March 17, 2025,  *********** Godfrey  has received a refund of 22 charges, for a total refund amount of USD 541.40. 
  
  We trust this resolves this issue. 
  
  

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23054429
  
  I am rejecting this response because:

  Firstly, I'd like to let Zety/Bold know that they have actually provided 23 total monthly refunds, with 13 being made on 3/17, instead of the 12 they reported. They have also repeatedly gotten numbers wrong in email correspondence, indicating a poorly run business that is actually a scam business with fraudulent practices.

  Therefore, they need to continue to refund the remaining 7 months worth at $23.70 each for a total of $165.90. I don't even like saying "refund" because I never authorized any purchase other than the initial $2.70 anyway. The rest was stolen in the manner I mentioned in previous messages.

  Only when the remaining 7 months worth $165.90 of stolen money has been RETURNED (not "refunded", because it was stolen) will this case rest. Until then, expect the pressure to comply with the law to continue.

  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership to FlexJobs (Bold LLC/PR) for $29.85 on 03/06/2024. It took two days for me to realize that their listings were outdated and/or listed freely on other websites like **********. I did not use their service to apply for jobs. On 03/08/2024, I cancel my subscription and requested a refund based on their satisfaction guarantee. I received a partial refund of $14.93 and an email stating that I needed to cancel the account on the same day for a full refund. This is not consistent with their Satisfaction Guarantee policy which states to request a refund within 14-days. I am submitting this complaint so that other consumers are not duped out of their hard earned money and Flexjobs' false advertising.

  

  Business Response

  Date: 03/10/2025

  Dear ******** ********,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on March 6, 2025. The subscription was initiated by purchasing our 3 month subscription for $29.85. The subscription will be auto-renewed on June 6, 2025, for $29.85. a confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on March 6, 2025; within the email, the subscription renewal and date were provided. We received no cancellation requests from  Ms. ******** throughout the active subscription period. 

  The subscription was canceled on March 8, 2025. We assure you that the account is inactive, and no further charges will be attempted unless the subscription is reactivated. Based on the findings, we can confirm that only one charge were performed to Ms. ********* account: on March 6, 2025, for $29.85. We have refunded two charges, one of $14.92 and one of $14.93 on March 8, 2025 and  March 10, 2025 for a total of  $29.85 as of March 10, 2025, you should be able to receive the refund within the next 7 to 10 business days.

  We trust that this information clarifies the timeline and actions taken. If there are any additional concerns or questions, please feel free to reach out. 
  Thank you for your understanding.

  Sincerely,
  FlexJobs Support Team

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to create a resume, so the first thing I did was go to ****** and type in "Free Online Resume Builder." The first non sponsored link was for ************************************* the **** ***** it says "The Best Free Online Resume Builder - ResumeBuilder.com"In the site description it says "Start your resume for free with over 30 professional and customizable templates that make it easy to write a winning resume." (I do recognize that the site description could be interpreted as only meaning you could "start" your resume, not "finish." But honestly I think that is intentionally deceptive in order to get people to invest their time with the services offered on the site so that they don't want their time to be wasted and end up paying for the subscription at the end of the process of creating the resume)So basically, they advertise a "Free Online Resume Builder" that after you begin the process of creating your resume, that not until the very end of it are you told that you have to pay for it in order to download, email or otherwise utilize the document that you just invested an hour or more into creating.Yes, they do offer a good product. However, it's not free. And their marketing and advertising strategies are intentionally misleading.

  

  Business Response

  Date: 03/07/2025

  
  Thank you for the opportunity to address Max ******* concerns. We greatly appreciate his feedback and sincerely apologize for any confusion or inconvenience he may have experienced while using our site.
  At Resume Builder, we highly value our customers and strive to ensure that our platform is clear, user-friendly, and beneficial to job seekers. We take Max ******* comments seriously and will consider them as we continue improving our site and services.
  
  We would like to take this opportunity to clarify our subscription model. While our core services are free, certain premium features require a subscription. If a user attempts to access these premium tools, they will be presented with various subscription options. Once a preferred option is selected, they will be directed to the payment page for credit card entry. We understand that this may have led to some confusion, and we sincerely regret any misunderstanding.
  
  We trust this resolves this matter.
  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/20/2025, I signed up for flex jobs by paying the $20 monthly fee to gain access to their extensive job board. I have only been able to apply to 1 job because whenever i access the board, there are 0 listings! I would like a full refund as this business has duped me through false advertising.

  

  Business Response

  Date: 03/03/2025

  Dear ****** *****-****,

  We trust this message finds you in good health. Following an internal investigation, we have successfully located an account with the details you provided. This account was created on February 21, 2025 for an initial amount of $2.95, we were unable to identify the charges you mentioned.
  However, it seems there might be a possibility that your subscription is linked to a different email or information. To assist us in further resolving this matter, could you please provide any additional information that might help us identify another subscription associated with your details such as Other email addresses you think may be linked to the account,
  the first 6 and last 4 digits of the credit card, the full name on the credit card, the phone number provided in the account, and evidence of charges such as Bank statements connected to a potential second subscription with FlexJobs.
  Regarding the cancellation and refund process, it's essential to note that managing these requests for transactions completed through phone apps such as ****** Play or Apple Pay must be done directly within the respective app. Unfortunately, we do not have access to these specific payment details. We appreciate your understanding in this matter.
  We trust this addresses any concerns you may have.
  For any additional concerns or questions, please don't hesitate to contact us at *************************************************************.
  Sincerely,

  FlexJobs Support Team
  

  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/21/2025 I was billed the full amount of $23.95 in spite of the fact that I attempted to cancel my subscription about a week prior. When I contacted customer service, a refund was issued for only $11.98. At first it was immediately available in my bank account, but was no longer showing three hours later. After attempting to contact customer service via email on two separate occasions, I finally contacted support through their online chat. The support agent stated that there was a cancelation fee of half of what I paid. Why am I being charged for half of the subscription when it was a fault on their end that my subscription wasn't successfully canceled a week prior to the renewal?

  

  Business Response

  Date: 02/25/2025

  Thank you for the opportunity to resolve this complaint from **** *********.  
  
  We have reviewed our files and our records show that **** ********* signed up for our Resume ******* services on February 6, 2025.  The copy online provided **** ********* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. **** ********* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where **** ********* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and **** ********* clicked on Continue, she arrived at the payment page. Immediately in between where **** ********* entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on February 20, 2025  to our monthly service at USD ***** per month.'' This page also provides information on how **** ********* could cancel before this monthly charge.  Finally, **** ********* was also sent an email to the email address provided to us on the same day confirming **** ********* access to our services and reiterating one more time that Your subscription begins immediately and renews on February 20, 2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, **** ********** card was charged USD ***** for the applicable month of service on February 20, 2025.  Our records do not show any cancellation attempts nor cancellation requests by **** ********* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for **** ********* and refunded her two refunds charges in the amounts of USD ***** and USD ***** each on February 20, 2025 and February 25, 2025. **** ********* has been refunded a total amount of USD ***** as of Current date.
  
  Please advise **** ********* to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer Answer

  Date: 03/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It appears that the full refund was only given after a promise was made to be reported to the BBB but before the actual report.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In approximately Feb 2024, I was online looking for a cover letter. I came across My Perfect Cover Letters website. At the time, I was told there would be a charge of approximately $3. Months later, I discovered that I was being charged ~$27 a month. I reached out to customer service to inquire about getting refunded for the full amount I had been charged for about 10 months. I was told that I could be refunded, but never received a confirmation email. I called back and spoke to a different person and they stated that I could only be refunded for 3 months. This practice by My Perfect Cover Letter is extremely deceptive. There are numerous complaints about this practice. The company has refunded me for about 3 months of payments, but I am seeking all of the charges dating back to last February. It is important to note that I only used the service the first time and did not use a subscription that I was being charged for.

  

  Business Response

  Date: 02/24/2025

  Thank you for the opportunity to resolve this complaint from ****** *******.  
  
  We have reviewed our files and our records show that **** ***** ****** signed up for our Resume ******* services on February 19, 2024.  The copy online provided ****** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ****** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ****** ******* made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ****** ******* clicked on Continue, she arrived at the payment page. Immediately in between where ****** ******* entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 5, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how ****** ******* could cancel before this monthly charge.  Finally, ****** ******* was also sent an email to the email address provided to us on the same day confirming ****** ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on March 5, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** ******** card was charged USD *****for the applicable month of service on March 5, 2024.  Our records do not show any cancellation attempts nor cancellation requests by ****** ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ****** ******* and refunded him eleven charges in the amounts of USD ***** each on January 15, 2025, January 30, 2025 and February 24, 2025. ****** ******* has been refunded a total amount of USD ****** as of February 24, 2025.
  
  Please advise ****** ******* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

• Initial Complaint

  Date:02/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zety/Bold purposely makes it extremely difficult to cancel subscription. They are unwilling to delete my account, details and payment info. Upon reaching out to zety, they said my subscription has already been canceled despite charging me every month.

  

  Business Response

  Date: 02/18/2025

  Thank you for the opportunity to resolve this complaint from ***** ***. Following our review, we have identified an account associated with the email provided in the MyPerfectResume portal. Kindly ask ***** *** to confirm whether he is aware of this account.
  
  At this time we request further information from ***** *** so we can confirm what services he signed up for. We note that he mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have ***** *** confirm the first six and the last four digits of his charged credit card with bank statements and account ID and inform you if there are any alternate email addresses and accounts signed up with ApplePay or ****** that he could have used to sign up for our services as well as the dates of subscription and use of service.
  
  We look forward to receiving a further response so we can finalize this matter with ***** ***.
  
  

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asking them for a refund since I havent used any of their services and no website activity after they charged me

  

  Business Response

  Date: 02/18/2025

  Thank you for the opportunity to resolve this complaint from ********* ***** *******.  
  
  We have reviewed our files and our records show that ********* ***** ******* signed up for our Resume ******* services on January 22, 2025.  The copy online provided ********* ***** ******* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ********* ***** ******* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ********* ***** ******* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ********* ***** ******* clicked on Continue, she arrived at the payment page. Immediately in between where ********* ***** ******* entered his credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on February 5, 2025 to our monthly service at USD ***** per month.'' This page also provides information on how ********* ***** ******* could cancel before this monthly charge.  Finally, ********* ***** ******* was also sent an email to the email address provided to us on the same day confirming ********* ***** ******* access to our services and reiterating one more time that Your subscription begins immediately and renews on February 5, 2025  to our service at USD ***** billed every 4 weeks.'' Accordingly, ********* ***** Carreons card was charged USD ***** for the applicable month of service on February 5, 2025.  Our records do not show any cancellation attempts nor cancellation requests by ********* ***** ******* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ********* ***** ******* and refunded him one charge in the amount of USD ***** each on February 18, 2025. ********* ***** ******* has been refunded a total amount of USD ***** as of February 18, 2025.
  
  Please advise ********* ***** ******* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  
  We trust this addresses any concerns you may have.  

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MyPerfectResume has overcharged me for a one-time use. I opted for a $2.95 one-time service. I did not discover their monthly charges until I checked a credit card bill and discovered they charged me $23.95 a month for 7 months. They did not send any email reminder or bill to indicate they were automatically charging my account. They only offered to reverse 3 of the 7 charges when I complained. My credit card company was able to reverse one more but there are 3 remaining charges that they are refusing to refund and my credit card company has told me they cannot go all the way back to the first 3 charges since it was started in July 2024. This shady practice is evident in numerous reviews I have found online and from reputable consumer protection companies such as TrustPilot. I only wish I had read the reviews first! I am including a few of those attached and you will see mine as from "Jage" with a response that is not satisfactory from the company. Essentially they are an AI program that overcharges and practices preying on people looking for jobs! I am still owed a remaining refund of $71.85! I am not asking for the initial $2.95 because I received what I paid for with that.

  

  Business Response

  Date: 02/14/2025

  
  Thank you for the opportunity to resolve this complaint from ********** ******.

  We have reviewed our files, and our records do not show any record of ********** ****** contacting us for a refund or cancellation.
  After our review, we have located an account with this email address, we would like to confirm with ********** ****** if this email address belongs to you (hm*****@*********).
  
  At this time we request further information from ********** ****** so we can confirm what services he signed up for. We note that she mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have ********** ****** confirm the first six and the last four digits of her charged credit card with bank statements and account ID and inform you if there are any alternate email addresses that she could have used to sign up for our services such as ****** or Apple Pay as well as the dates of subscription and use of service.

  We look forward to receiving a further response so we can finalize this matter with ********** ******.
  

  
  

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have managed to resolve the issue with Bold LLC/MyPerfectResume and got them to refund me the total amount I was old. I am not sure if filing with BBB had anything to do with this, but between this and several other reviews I left elsewhere (Trustpilot is one) I convinced them to honor my refund request
  Sincerely,
  
  ********** ******