Complaints

• Initial Complaint

  01/31/2025

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I attempted to cancel the subscription on 1/28. The two phone numbers provided are not working numbers. I then followed up with an email the next day.800 985-7561 844 673-7863 They agreed to refund ***** Even if prorated this is much too low for 1 Day.

  Customer response

  02/01/2025

  I received a response from the company last evening, complete with the promise of a full refund.

  Customer response

  02/03/2025

  I received a message stating I would receive a refund of *****. The next day I received a message that ***** was refunded. 
  There was no mention of the balance of 12.97

  Im not sure why the full amount was not refunded when they said as much.

  Thank you,

  ** Iton 

• Initial Complaint

  01/03/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The service to be $1,95 charge me for 4 months i contacted many times and continues charge my account . I want my money back

  

  Business response

  01/09/2025

  Thank you for the opportunity to resolve this complaint from *** ***** Zarbin *********.  
  
  We have reviewed our files and our records show that *** ***** Zarbin ********* signed up for our Resume ******* services on November 22, 2024.  The copy online clearly provided *** ***** Zarbin ********* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** ***** Zarbin ********* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where *** ***** Zarbin ********* made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *** ***** Zarbin ********* clicked on Continue, she arrived at the payment page. Immediately in between where *** ***** Zarbin ********* entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 1.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on December 6, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how *** ***** Zarbin ********* could cancel before this monthly charge.  Finally, *** ***** Zarbin ********* was also sent an email to the email address provided to us on the same day confirming *** ***** Zarbin ********* access to our services and reiterating one more time that Your subscription begins immediately and renews on December 6, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, *** ***** ****** Zarkowskis card was charged USD ***** for the applicable month of service on December 6, 2024.  Our records do not show any cancellation attempts nor cancellation requests by *** ***** Zarbin ********* previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for *** ***** Zarbin ********* and refunded her two charges in the amounts of USD ***** each on January 4, 2025 and January 9, 2025. *** ***** Zarbin ********* has been refunded a total amount of USD ***** as of January 9, 2025.
  
  Please advise *** ***** Zarbin ********* to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

  Customer response

  01/28/2025

   
  Complaint: 22765977
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ***** Zarbin *********

• Initial Complaint

  11/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This service relies on their customer's persistance in trying to cancel their service. There is no easy way to do this online. You can only email and try to call their offshore call centers in hopes to get through. When you finally do you can only get the current month's service partially refunded. I signed up for the trial, forgot about it and then tried more than once to cancel. This is their business model.

  

  Business response

  12/02/2024

  Thank you for the opportunity to resolve this complaint from ****** **********.   We have reviewed our files, and our records do not show any record of *** ********** contacted us for a refund or cancellation.
  
  At this time we request further information from *** ********** so we can confirm what services he signed up for. We note that he mentioned charges but we cannot confirm that the account we have located is the one being mentioned. Please have *** ********** confirms the first six and the last four digits of his charged credit card along with any relevant bank statements, emails linked to Apple Pay and ****** Pay used for purchases, telephone numbers associated with the service, and his account ID. Additionally, please ask him to provide information on any alternative email addresses he may have used to sign up for our services, as well as the dates of subscription and service usage.

  We look forward to receiving a further response so we can finalize this matter with *** **********.
  

  
  

• Initial Complaint

  11/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Advertised free resume builder. While technically the process of building the resume was free, they then charge $2.99 to actually access the resume that you build. While I'm sure it is legal what they are doing, it's not right.

  

  Business response

  11/22/2024

  Thank you for the opportunity to resolve this complaint from ******** *****.  
  
  We are very sorry for any inconvenience this situation may have caused. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee of USD 2.95 that provides you a 14-day trialthe same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
  
  If you would like to receive a copy of your resume at no cost, you can download it in Plain Text Format. This option allows you to easily save the document to your computer, making it convenient for emailing or printing as needed.
  
  We trust this addresses any concerns you may have.  
  
  

  Customer response

  11/25/2024

   
  Complaint: 22588214
  
  I am rejecting this response because:
  1. By indicating that you would provide a free resume, that implies that the tools used in its creation would be included, such as the templates. A great way to distinguish this would be to have the first step being to select the free version, noting that it doesnt include a template but is only the text.

  2. I did not see the text only download link. This is not to say that it doesnt exist but rather that if it does exist it is not easily accessible to the user.

  3. Your business model is extortion, using the time input into the resume as the thing held hostage for your fee. Many people would not choose your service if they knew it was not free, but by the end, they have already put so much effort into it that they dont want to repeat it. 
  4. Your business model promotes distrust in society, breaking down the ties that bind us together. 
  Sincerely,
  
  ******** *****

  

  Business response

  12/02/2024

  Thank you for the opportunity to resolve this complaint from ******** *****.  We greatly appreciate his feedback and apologize for any confusion or inconvenience he experienced while using our site. 
  
  We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required, you will have different offers, and once you select the one you like best, it will take you to the payment page to access your credit card information. To download in plain text format, please click Download, then click the drop-down button and select Plain Text (.Txt).
  
  We apologize for any confusion regarding our trial options. We strive to provide transparency about our pricing and subscription terms. Our decision to implement an auto-payment mode aims to provide our users a convenient and seamless experience. However, we understand that this may not align with everyone's preferences.
  
  We value our customers here at ********************** Builder and try our best to ensure that our site is as clear and consumer friendly as possible.   
  
  We trust this resolves this matter.  
  
  

  Customer response

  12/03/2024

   
  Complaint: 22588214
  
  I am rejecting this response because:
  Nothing was changed. You are still ripping people off.
  Sincerely,
  
  ******** *****

• Initial Complaint

  11/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to the FlexJobs website today to cancel my account, followed the instructions for accessing my account and subscription online, but there was not an option for me cancel my account on the subscription tab under my name. I have not used the site and I don't plan to use it. I do not want my card charged for 11/13/24.I want my FlexJobs account cancelled and any charges made on 11/13/24 or after refunded to my credit card on my FlexJobs account. Thank you.

  

  Business response

  11/19/2024

  Dear ***** *******,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  Following an internal investigation, we would like to clarify the details surrounding the subscription created on October 2, 2024. The subscription was initiated by purchasing our monthly subscription for $23.95. A confirmation email outlining the subscription details and the scheduled renewal date was sent on October 17, 2024.
  The subscription was canceled on November 14, 2024. We assure you that the account is inactive, and no further charges will be attempted unless the subscription is reactivated. It's important to note that the monthly and 14-day trial subscriptions are manual processes selected exclusively by the customer, as we do not process purchases over the phone or take credit card information for payments. 
  We can confirm your subscription was refunded the charge of $23.95 as of November 18, 2024. We trust that this information clarifies the actions taken. Please feel free to reach out if you have any additional concerns or questions.

  Thank you,
  Sincerely,
  FlexJobs Support Team
  

  
  

  Customer response

  12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  11/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Flexjobs keep charging my account! I have attempted to try every email I owned to unsubscribe and even cancelled the one other account I used for a short period of time. I was last charged on 11/08/2024. This has been going on for months. Additionally, I contacted my financial institution to block it but you still found a way to charge me. Ive even frozen my card and you still charge me. I want my money back!!!

  

  Business response

  11/13/2024

  Dear ******* ******-Harlaux,

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  We have reviewed our files, and our records do not show any records of contact for a refund or cancellation.
  At this time we request further information so we can confirm what services you signed up for. We note that you mentioned charges but we cannot confirm an account with the information provided. Please confirm the first six and the last four digits of your charged credit card with evidence of charges such as bank statements and account ID and inform if there are any alternate email addresses or emails linked to ***** pay and ****** pay used for purchasing as well as the dates of subscription and use of service.
  We look forward to receiving a further response so we can finalize this matter.

  Thank you for your understanding.
  Sincerely,

  FlexJobs Support Team

  Customer response

  11/26/2024

   
  Complaint: ********
  
  From: ******* ******-Harlaux <**********************************************************>
  Date: Tue, Nov 26, 2024 at 3:16 PM
  Subject: Fw: You have a New Message from BBB Serving Southeast Florida & the Caribbean Complaint #********
  To: ************************************ <************************************>
  
  
  

  Hello,

  
  

  Please find attached the requested information:

  
  

  First six numbers of CC: 400022

  Last four of CC: 2356

  All email accounts that I have to check:

  ***************************************************************************************************************

  ******************************************************************************************

     ***********************************************************************************************************

  ************************************************************************************ (no access)

  
  

  Bank statements are below for the months I found. This has been going on for months. PLEASE NOTE: I had a subscription to another service, but this business was still charging, which I can prove. I felt forced to use it when I did because it kept charging my account and I kept trying repeatedly try to cancel. And at no time was it said that if I logged into the site I would be charged. It's advertised as free. This is a deceptive and confusing site. I've logged into all the email accounts above and to even get into the site to cancel you had to update a subscription that was already cancelled. Also, I tried to login with my Apple ID to no avail.

  
  
  Sincerely,
  
  ******* ******-harlaux

  

  Business response

  12/02/2024

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on December 22, 2023. The subscription was initiated by purchasing our 14-day trial subscription for $2.95. The subscription will be auto-renewed on January 6, 2024, for $23.95. A confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on December 22, 2023; within the email, the subscription renewal and date were provided. 
  The subscription was set to automatically renew on January 6, 2024, at a monthly fee of $23.95. We received no cancellation requests from  Ms. ************** throughout the active subscription period. 

  The subscription was canceled on December 2, 2024. We assure you that the account is inactive, and no further charges will be attempted unless the subscription is reactivated. Based on the findings, we can confirm that in response to the cancellation, refunds were granted of $23.95 each on December 2, 2024. Ms. ************** has been refunded a total amount of $119.75 as of December 2, 2024.
  We trust that this information clarifies the timeline and actions taken. If there are any additional concerns or questions, please feel free to reach out. 

  Thank you for your understanding.
  Sincerely,

  FlexJobs Support Team
  

  
  

  Customer response

  12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  While I will accept the resolution, please note that their response contained some inaccuracies and categorized truths.

  
  

  However, I'm too afraid to log into their website to attempt to retrieve any evidence. Thank you so much for your assistance in this matter.

  
  
  Sincerely,
  
  ******* ******-harlaux

  Customer response

  12/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  While I will accept the resolution, please note that their response contained some inaccuracies and categorized truths.

  
  

  However, I'm too afraid to log into their website to attempt to retrieve any evidence. Thank you so much for your assistance in this matter.

  
  
  Sincerely,
  
  ******* ******-harlaux

• Initial Complaint

  11/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In August 2023, I took advantage of the My Perfect Resume trial for $1.95 and promptly canceled it using their chat feature before the trial ended. Despite this, I discovered a charge on my bank statement in December, indicating my subscription was still active. I attempted to cancel again, only to be told that my email wasnt registered.Months later, I found out I was being billed for two accounts. Its unacceptable that, despite claiming my account was canceled, I could still modify a previously created resume. As of October, I confirmed I had been double charged since December. When I reached out to customer service, the representative initially insisted I had no account. However, after I provided screenshots, he changed his story and admitted my account was **********, more than a week later, I still havent received a response regarding my refund. Ive been given inconsistent cancellation dates and no clear explanation for the double charges. I am demanding clarity and resolution for the $479 Ive been wrongly charged for two accounts since December 2023. This situation is entirely unacceptable and needs to be addressed immediately. Also seeing that this is a common issue with this agency, is why I won't pursu and get my refund and answers to why the issue occurred in the first place. I have provided snapshots of the information I provided them agency and our conversation. I would like my full refunds and verification my account is actually closed. Thank you. Will provide any more information and clarity upon request.

  Customer response

  11/16/2024

  Please see where again if my account is closed that they still are charging me for the initial trial I cancelled after still trying to show them.i do have a account which the agency stated I didn't..i would like this refunded as well. 

  Customer response

  11/16/2024

  Please add never double payment. The previous is when they charged me for a account they said I didn't have to get a copy of a resume. They automatically are enrolling people.and charging them. Again if I don't have a account or as you can see they said it was cancelled so many times. Why are they still charging and double charging me. This time for a copy they charged me ***** on a card I used then they turned around and charged another *****. This agency continues to not cancel and charge me. I would likemy refund from Aug and then the double charge amount since Jan of 2024. 

  I have called no response or picking up and have used the the message system and still being charged. They make it so that you they continue to take your money and then pretend they cancel but don't. 

  

  Business response

  11/18/2024

  Thank you for the opportunity to resolve this complaint from *** *****.  
  
  We have reviewed our files and our records show that *** ***** signed up for our Resume ******* services on December 17, 2023.  The copy online provided *** ***** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** ***** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where *** ***** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *** ***** clicked on Continue, she arrived at the payment page. Immediately in between where *** ***** entered his credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 1.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on January 1, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how *** ***** could cancel before this monthly charge.  Finally, *** ***** was also sent an email to the email address provided to us (************@mail.h********) on the same day confirming *** ***** access to our services and reiterating one more time that Your subscription begins immediately and renews on January 1, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, *** ****** card was charged USD ***** for the applicable month of service on January 1, 2024.  Our records do not show any cancellation attempts nor cancellation requests by *** ***** previous to the date of the charges.  This account was canceled by one of our center agents on November 18, 2024.
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for *** ***** and refunded him five charges in the amounts of USD ***** each on November 18, 2024. *** ***** has been refunded a total amount of USD ****** as of November 18, 2024.
  Please advise *** ***** to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  We trust this addresses any concerns you may have.  
  
  

  Customer response

  11/19/2024

  **Complaint: 22533238**

  
  

  I am rejecting this response based on the following reasons:

  
  

  The agency's account of events is not accurate. It is evident that there have been numerous errors in their cancellation practices, as they have claimed multiple times that my account was cancelled. I have even provided screenshots of my conversation with their customer service, in addition to using their website to cancel as instructed. Furthermore, the agency has inconsistently stated that there is no account associated with my email, yet they continue to charge me.

  
  

  The agency's offer of $119 is unacceptable given that over $600 has been wrongfully taken from me due to double charges and a flawed cancellation method. As a consumer wanting to utilize their product, I should not bear the consequences of being double charged and misinformed about my account status. Since December 23, I have faced ongoing issues, and despite previous complaints, the agency has failed to resolve its cancellation process. Even their emailed instructions on how to cancel have proven ineffective.

  
  

  I demand a full refund for the double charges amounting to 11 times $23.95, along with confirmation that my account has been officially closed. The agency has repeatedly provided contradictory information regarding the closure date of my account, and both my bank statements and their customer service responses clearly establish their accountability for a system that remains broken. I cancelled my account through their website in January 2024, yet when I called, I was incorrectly informed that no account existedthis aligns with the situation detailed in my screenshots.

  
  

  The agency's attempt to settle for $119 is insufficient and evasive. I expect them to pay the full amount due of 11 times $23.95, in addition to providing proof that my account has been closed.

   

  Based on the agency giving similar answer without providing proper solution for their practice csn be seen in other complains which they provide similar response as to they are being helpful. In these times over 600 dollars is a large amount of money and this agency stating 119 is reasonable is dishonest and unreasonable, given that I would hope that this.matter is taken high and reported if my resolution is heard and responded to with explanations to why their system and methods to cancel are not fixed so that a consumer may cancel instead of being double charged and given wrong answers by the agency's own customer service after several attempts to cancel were made via the method they offer. Their records will never reflect the accuracy as in other complaints a out this. 

  My counter resolution is the ******* and a letter that my account has closed and what means they have if on the mid month a account they say is closed withdraws money ******* account. 

  Sincerely,

  
  

  *** *****

  

  Business response

  11/20/2024

  Thank you again for the opportunity to resolve this complaint from *** *****. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at ******************************* and want to do all that we can to resolve any issues they may have.  As such, in addition to the five monthly charges of USD ***** refunded on November 18, 2024, our customer service team has provided *** ***** with an additional one refund in the amount of USD *****.  As of November 20, 2024, *** ***** has received a refund of six charges, for a total refund amount of USD 143.70. 
  
  We trust this resolves this issue. 
  
  

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January 2024 I enrolled with Flex Jobs for the specified trial period, paying $2.95 to get started. At the end of the trial period I cancelled the subscription. Beginning February through June 2024 they have charged me $23.95 per month. The transactions were listed as 'debit' from *********, **. It took months for my bank to discover, after I put these charges in dispute, to discover that it was from the cancelled subscription from FlexJobs. My bank was able to refund $23.95, and said that FlexJobs was not refunding any other amounts and that I should contact them. I spoke with Sil, on 11/7/24 and explained the issue and she advised would submit a 'ticket' for the refund of two charges for $23.95 each. And it would take 7-10 business days to get the refund. The next day I remembered that I had deactivated the card of the original payments. So, I called to give the new card number only to be told by **** that no refunds are given when a bank intercepts a charge, which they did for yet another charge by FlexJobs. And they were not refunding anything, after I was told they would. This is unacceptable and I expect to be reimbursed as promised.

  

  Business response

  11/12/2024

  Hello, 

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address the issues raised in your complaint.
  After conducting an internal investigation, we want to clarify the details surrounding the subscription created on January 25, 2024. The subscription was initiated by purchasing our monthly subscription for $23.95. The subscription will be auto-renewed on February 9, 2024, for $23.95. A confirmation email outlining the subscription details and the scheduled renewal date was promptly dispatched on January 25, 2024; within the email, the subscription renewal and date were provided. 
  The subscription was canceled on August 15, 2024 due to a chargeback process with your financial institution. We assure you that the account is inactive, and no further charges will be attempted unless the subscription is reactivated. 
  Unfortunately, as a dispute has been opened, we recommend liaising directly with your Financial Institution to facilitate the required steps for dispute resolution. Please feel free to reach out if you have any additional concerns or questions.
  Thank you for your understanding.
  Sincerely,

  FlexJobs Support Team
  

  
  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I recently discovered that a company (BOLD LLC, also operated under *********) has been charging my account for a monthly subscription service that I never intentionally signed up for. This unauthorized billing has been ongoing for the past eight months, dating back to March 8, 2024. I only became aware of these charges in October 2024. After multiple attempts to resolve the issue, the company agreed to refund four months of payments, which they processed in three separate transactions after my multiple requests. However, they are now refusing to refund the remaining four months of charges. The total amount I'm seeking to be refunded is $95.80, which represents the four remaining months of unauthorized charges at $23.95 per month. The initial charge for this unauthorized subscription was posted to my credit card on March 8, 2024, and continued on a monthly basis thereafter.

  

  Business response

  10/25/2024

  Thank you for the opportunity to resolve this complaint from Goksel ***** **********.  
  
  We have reviewed our files and our records show that Goksel ***** ********** signed up for our Resume ******* services on March 8, 2024.  The copy online clearly provided Goksel ***** ********** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. Goksel ***** ********** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where Goksel ***** ********** made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and Goksel ***** ********** clicked on Continue, he arrived at the payment page. Immediately in between where Goksel ***** ********** entered his credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.95 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 23, 2024 to our monthly service at USD ***** per month.'' This page also provides information on how Goksel ***** ********** could cancel before this monthly charge.  Finally, Goksel ***** ********** was also sent an email to the email address provided to us on the same day confirming Goksel ***** ********** access to our services and reiterating one more time that Your subscription begins immediately and renews on March 23, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** ***** Yalcinkayas card was charged USD ***** for the applicable month of service on March 23, 2024.  Our records do not show any cancellation attempts nor cancellation requests by Goksel ***** ********** previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for Goksel ***** ********** and refunded her seven charges in the amounts of USD ***** each on October 8, 2024, October ******* and October 25, 2024. Goksel ***** ********** has been refunded a total amount of Total refunded amount as of October 25, 2024.
  Please advise Goksel ***** ********** to allow from seven to ten business days from the processing date for the funds to be credited to his/her bank account. 
  We trust this addresses any concerns you may have. 
  
  

  Customer response

  10/29/2024

   
  Complaint: 22459167
  
  I am rejecting this response because:

  I acknowledge the partial refunds that have been processed, but I remain confused about why the company isn't refunding the full amount owed. Despite multiple phone conversations resulting in some partial refunds, the total amount has still not been refunded. The company has issued four separate refunds of varying small amounts, which don't add up to the full amount due.
  
  I am now requesting, once again, the remaining balance of $23.95 that has yet to be refunded. This piecemeal approach to refunding is unacceptable, and I'd like to resolve this matter completely. I'm quite dissatisfied with both the tactic of issuing partial refunds instead of the full amount and the deceptive business practices that led to an unauthorized subscription to their monthly service.
  
  Recent customer feedback on the ********************************************* website paints a concerning picture of this company's practices. The majority of recent reviews give the lowest possible rating of one star. Additionally, the BBB reports a significant number of customer complaints: 243 closed in the past three years, with 133 of those occurring in just the last 12 months.
  
  These complaints and reviews consistently highlight a potentially deceptive business model. The company appears to attract customers with a low initial fee of $2.95, but then enrolls them in a monthly subscription service without their explicit consent or knowledge. This practice has led to numerous dissatisfied customers who feel they were misled about the true nature and cost of the service.
  
  I urge the company to address this issue promptly and refund the outstanding amount in full.
  
  Sincerely,
  
  Goksel ***** **********

  

  Business response

  10/30/2024

  Thank you again for the opportunity to resolve this complaint from Goksel ***** **********. 
  
  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at ***** and want to do all that we can to resolve any issues they may have.  As such, in addition to the 7 monthly charges of USD ***** refunded on October 8, 2024, October 22, 2024 and October 25, 2024.  As of October 30, 2024, Goksel ***** ********** has received a refund of 7 charges, for a total refund amount of USD 167.65. 
  
  Goksel ***** ********** was also sent an email to the email address provided to us (gx*****@*********) on the same day confirming Goksel ***** ********** access to our services and reiterating one more time that Your subscription begins immediately and renews on March 23, 2024  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** ***** Yalcinkayas card was charged USD ***** for the applicable month of service on March 23, 2024.  Our records do not show any cancellation attempts nor cancellation requests by Goksel ***** ********** previous to the date of the charges. 
  
  As a company, we are dedicated to being the best in our industry by providing exceptional customer service and implementing best practices that prioritize the needs of our clients. Our commitment extends beyond just meeting expectations; we continuously seek to enhance our platforms and resources to empower individuals in their job search. We understand the challenges that job seekers face, and we strive to create user-friendly tools and a supportive environment that not only facilitate the application process but also inspire confidence and success in achieving their career goals.
  
  We trust this resolves this issue. 
  
  

  Customer response

  11/01/2024

   
  Complaint: 22459167
  
  I am rejecting this response because:

  Your response is unacceptable. As a customer who has been unknowingly (and unauthorizedly) charged for 8 months, I reject your partial refund policy. The ethical and morally right course of action is to refund all 8 months of charges, totaling $191.60. Your piecemeal approach to refunds is inappropriate and suggests questionable business practices. I urge you to do the right thing and provide a full refund of $191.60, which is still $23.95 short of the total amount I've been charged. Your current policy and handling of this situation are completely unacceptable and border on fraudulent behavior. Please rectify this immediately to avoid further escalation of this issue.
  Sincerely,
  
  Goksel ***** **********

• Initial Complaint

  10/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The charged me $23.70 on 19 occasions without my knowledge. ********* subscription that did not sign up for. I only found out after noticing on my credit card statement over a year later. There were not emails from the company on any of the recurring charges.

  

  Business response

  10/23/2024

  Thank you for the opportunity to resolve this complaint from *** ****.  
  
  We have reviewed our files and our records show that *** **** signed up for our Resume ******* services on May 18, 2023  The copy online provided *** **** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. *** **** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where *** **** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at EUR ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *** **** clicked on Continue, she arrived at the payment page. Immediately in between where *** **** entered her credit card information and the Get your Resume option, we state that:
  
  By clicking "Get Your Resume" below you agree to be charged USD 2.70 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 
  
  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on June 2, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how *** **** could cancel before this monthly charge.  Finally, *** **** was also sent an email to the email address provided to us on the same day confirming *** **** access to our services and reiterating one more time that Your subscription begins immediately and renews on June 3, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, *** ***** card was charged USD ***** for the applicable month of service on June 3, 2023.  Our records do not show any cancellation attempts nor cancellation requests by *** **** previous to the date of the charges. 
  
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for *** **** and refunded him ten charges in the amounts of USD ***** each on October 21, 2024, October 22, 2024 and October 23, 2024. *** **** has been refunded a total amount of ****** USD  as of October 23, 2024.
  
  Please advise *** **** to allow from seven to ten business days from the processing date for the funds to be credited to his/her bank account. 
  
  We trust this addresses any concerns you may have.  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩