Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claimed I signed up for a resume and then a subscription service. This is false. Fraud has been commented. They have been charging my bank account/debit card since August of 2023. I have been charged $166.95 in total. $23.85 starting August of 2023, and every month after. The company refuses to refund my money. They refuse any contact info to be given on their physical address within *****************.

  Business Response

  Date: 10/10/2024

  Thank you for the opportunity to resolve this complaint from ****** ******.  
  
  We have reviewed our files and our records show that ****** ****** signed up for our Resume ******* services on August 22, 2023.  The copy online provided ****** ****** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ****** ****** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ****** ****** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ****** ****** clicked on Continue, she arrived at the payment page. Immediately in between where ****** ****** entered her credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.45 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on September 6, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how ****** ****** could cancel before this monthly charge.  Finally, ****** ****** was also sent an email to the email address provided to us on the same day confirming ****** ****** access to our services and reiterating one more time that Your subscription begins immediately and renews on September 6, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** ******* card was charged USD ***** for the applicable month of service on September 6, 2023.  Our records do not show any cancellation attempts nor cancellation requests by ****** ****** previous to the date of the charges. 

  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ****** ****** and refunded her six charges in the amounts of USD ***** each on February 21, 2024 and October 10, 2024. ****** ****** has been refunded a total amount of USD ****** as of October 10, 2024.
  Please advise ****** ****** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 

  We trust this addresses any concerns you may have.  
  

  
  

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Resume-Now has been charging me between $23-$24 a month. For a subscription I've been trying to cancel since October 5th of 2023.The company has charged me twice in one month before. This is a complete scam.

  Business Response

  Date: 09/20/2024

  Thank you for the opportunity to resolve this complaint from ****** ******.  

  At this time we request further information from *** ****** so we can confirm what services he signed up for. We note that he mentioned charges but we cannot locate the account being mentioned. Please have *** ****** confirm the first six and the last four digits of his charged credit card with bank statements, account ID, emails linked to ***** pay and ****** pay used for purchasing  and inform you if there are any alternate email addresses that he could have used to sign up for our services as well as the dates of subscription and use of service.

  We look forward to receiving a further response so we can finalize this matter with *** ******.
  

  
  

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like other complaints, did not download or sign up and received a charge. **************** was awful- online chat was ignored as soon as I requested a canellation, emailed customer service with no response, and waited on the phone an hour only to be told they were having "technical difficulties" and to call back. Still not resolved. STAY AWAY.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and frustration regarding unauthorized charges on my credit card ending in ****, which were made by Resume-Now. I have been in contact with your customer support team, but my issue remains unresolved. I want to clarify that I am not a customer of **********************-**********************, and I have never signed up for any subscription or service with your company.On 2023 **** I noticed an unexpected charge of *****on my credit card statement, followed by subsequent charges for 36 months since 2021. These transactions have left me both bewildered and distressed, as I have no affiliation with Resume-Now nor have I initiated any subscription with their service.I have reached out to Resume-Now's customer support multiple times, providing all relevant details and requesting a refund for these unauthorized charges. However, I have received responses indicating that I allegedly have a subscription, which is simply not the case. I have not knowingly or willingly entered into any agreement with Resume-Now or authorized these transactions.I kindly request an immediate and thorough investigation into this matter. I expect that you will promptly refund the total amount of ****** to my credit card ending in **** and cease any further attempts to charge my account. Additionally, I request written confirmation that my personal and financial information has been removed from your systems, ensuring that no further unauthorized charges will occur.

  Customer Answer

  Date: 01/10/2024

  I have contacted them on online chat, they refuse to discuss about it.

  Customer Answer

  Date: 01/12/2024

  I have uploaded the transactions record, RESUME-NOW.COM in description are the unauthorized charge.

  I never been to *****************, and I don't need the service for the resume. This is unauthorized charge from them, RESUME-NOW.COM can only chat with them. or *****************************************************************

   

   

   

  Business Response

  Date: 09/20/2024

  Thank you for the opportunity to resolve this complaint from *****.  
  
  We have reviewed our files and our records show that Brisbane ******* ** signed up for our Resume ******* services on January 7, 2021.  After our review, we have located the account associated with your credit card details; however, it is registered under the name Brisbane ******* **. The copy online provided Brisbane ******* ** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. Brisbane ******* ** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where Brisbane ******* ** made that selection, immediately below to the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and *********************** ** clicked on Continue, she arrived at the payment page. Immediately in between where Brisbane ******* ** entered Da ** credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.85 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  The purchase confirmation page also disclosed that this subscription will ''begin immediately and renew on January 22, 2021 to our monthly service at USD ***** per month.'' This page also provides information on how Brisbane ******* ** could cancel before this monthly charge.  Finally, Brisbane ******* ** was also sent an email to the email address provided to us (**********************) on the same day confirming Brisbane ******* ** access to our services and reiterating one more time that Your subscription begins immediately and renews on January 22, 2021  to our service at USD ***** billed every 4 weeks.'' Accordingly, Da **s card was charged USD ***** for the applicable month of service on January 22, 2021.  Our records do not show any cancellation attempts nor cancellation requests by Brisbane ******* ** previous to the date of the charges. 

  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ***** and refunded her seven charges in the amounts of USD ***** each on December 14, 2023, December 15, 2023 and September 19, 2024. ***** has been refunded a total amount of USD ****** as of September 19, 2024.

  Please advise ***** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  We trust this addresses any concerns you may have.  
  

  
  

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 21007689
  
  I am rejecting this response because:

  I would like to get the full amount refund, I don't use it. It was a large amount for me to pay for it.
  
  Sincerely,
  
  Da Xu

  Business Response

  Date: 10/07/2024

  Thank you again for the opportunity to resolve this complaint from *****. 

  As previously mentioned, our monthly charges are not refundable.  However, we value our customers here at **********************-********************** and want to do all that we can to resolve any issues they may have.  As such, in addition to the 7 monthly charges of USD ***** refunded on December 14, 2023, December 15, 2023 and September 19, 2024.
  We have attempted to process additional refunds; however, due to a payment processing error, we were unable to complete your request. To facilitate the issuance of this refund, we kindly ask if you could provide your ****** username and email address to proceed with further assistance.

  We appreciate your understanding and hope this resolves the matter promptly.
  

  
  

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 21007689
  

  PayPal info
  
  @LinweiZhong312 

  **********************************

   

  Can you please tell how much I can get refund?

   

  
  Sincerely,
  
  Da Xu

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam. I did a trial and the service was so bad, I didn't even download anything and just canceled online. Fast forward 5 months and I saw a charge for $24 and called them to find out why. They said I didn't cancel even though I did online. I searched my emails and I only have 1 email which says they charged me $2.45. When I called every time I said something they didn't like the phone conveniently cut out. It took me 45 minutes and 6 calls to get the membership canceled. I never received an email saying the membership is canceled so they will probably try to charge me again next month...Stay away this website is a scam!

  Business Response

  Date: 09/18/2024

  Thank you for the opportunity to resolve this complaint from ****** ***.  
  
  We have reviewed our files and our records show that ****** *** signed up for our Resume ******* services on July 10, 2023  The copy online provided ****** *** with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ****** *** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ****** *** made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ****** *** clicked on Continue, she arrived at the payment page. Immediately in between where ****** *** entered her credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.45 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on July 25, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how ****** *** could cancel before this monthly charge.  Finally, ****** *** was also sent an email to the email address provided to us on the same day confirming ****** *** access to our services and reiterating one more time that Your subscription begins immediately and renews on July 25, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** **** card was charged USD ***** for the applicable month of service on July 25, 2023.  Our records do not show any cancellation attempts nor cancellation requests by ****** *** previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ****** *** and refunded her four charges in the amounts of USD ***** each onNovember 14, 2023 and November 15, 2023. ****** *** has been refunded a total amount of USD ***** as of September 18, 2024.

  Please advise ****** *** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 
  We trust this addresses any concerns you may have.  
  

  
  

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial back in March. Come to find out, they billed me every month for 8 months ($200). I went ahead and canceled this service online in early Oct and they charged me $25 on Oct 31st. It was only actually canceled after I chatted in with the representative who was unable to refund me the full amount of $25. I wasn't even asking for a full refund of the $200 they took after their "free" trial. They are supposed to make it clear to consumers about revolving charges, which they don't do. And you can't cancel this online, although their website states that. Deceptive business practices.

  Business Response

  Date: 09/18/2024

  Thank you for the opportunity to resolve this complaint from **** *********.  
  
  We have reviewed our files and our records show that **** ********* signed up for our Resume ******* services on March 3, 2023  The copy online clearly provided **** ********* with a choice of 14-Day Full Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. **** ********* chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where **** Fred ********* made that selection, immediately below the choice of subscriptions, the offer clearly states the subscription After 14 days, auto-renews at EUR ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and **** ********* clicked on Continue, he arrived at the payment page. Immediately in between where **** ********* entered his credit card information and the Get your Resume option, we state that:
  By clicking "Get Your Resume" below you agree to be charged USD 2.85 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on March 18, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how **** ********* could cancel before this monthly charge.  Finally, **** ********* was also sent an email to the email address provided to us on the same day confirming **** ********* access to our services and reiterating one more time that Your subscription begins immediately and renews on March 18, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, **** Senerchias card was charged USD ***** for the applicable month of service on Auto-renewal date (15th day charge).  Our records do not show any cancellation attempts nor cancellation requests by **** ********* previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for **** ********* and refunded him five charges in the amounts of USD ***** each on November 6, 2023 and September 18, 2024. **** ********* has been refunded a total amount of USD ****** as of September 18, 2024.

  Please advise **** ********* to allow from seven to ten business days from the processing date for the funds to be credited to his bank account. 
  We trust this addresses any concerns you may have. 
  

  
  

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I cancelled my subscription. They continue to charge $23.85, when I complained they offered to return half my money for a subscription that I had already cancelled.

  Business Response

  Date: 09/18/2024

  Thank you for the opportunity to resolve this complaint from ****** ******.  
  
  We have reviewed our files and our records show that ****** ****** signed up for our Resume ******* services on August 21, 2023  Access at a discounted rate, which automatically renews to monthly access for a monthly fee, or an annual subscription that is pro-rated at a lower rate per month but which is paid upfront for access to the services all year long. ****** ****** chose to accept our offer for 14-Day Full Access, which automatically renews monthly.  On the page where ****** ****** made that selection, immediately below the choice of subscriptions, the offer states the subscription After 14 days, auto-renews at USD ***** billed every 4 weeks''. We also state that the subscription can be canceled at any time on the offer page. Once the subscription was selected and ****** ****** clicked on Continue, she arrived at the payment page. Immediately in between where ****** ****** entered her credit card information and the Get your Resume option, we state that:By clicking "Get Your Resume" below you agree to be charged USD 2.85 now and accept our Terms of Use and Privacy Policy. You will be billed USD ***** after 14 days, and every 4 weeks after that until your subscription ends which you can cancel at any time. 

  The purchase confirmation page also clearly disclosed that this subscription will ''begin immediately and renew on September 5, 2023 to our monthly service at USD ***** per month.'' This page also provides information on how ****** ****** could cancel before this monthly charge.  Finally, ****** ****** was also sent an email to the email address provided to us on the same day confirming ****** ****** access to our services and reiterating one more time that Your subscription begins immediately and renews on September 5, 2023  to our service at USD ***** billed every 4 weeks.'' Accordingly, ****** Cirinos card was charged USD ***** for the applicable month of service on September 5, 2023.  Our records do not show any cancellation attempts nor cancellation requests by ****** ****** previous to the date of the charges. 
  Although our charges are not refundable as stated in our Terms and Conditions, we previously decided to make an exception for ****** ****** and refunded him three charges in the amounts of USD ***** each on October 31, 2023 and September 18, 2024. ****** ****** has been refunded a total amount of USD *****. as of September 18, 2024.

  Please advise ****** ****** to allow from seven to ten business days from the processing date for the funds to be credited to her bank account. 

  We trust this addresses any concerns you may have. 
  

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with Resume Now in late January 2023. On February 6, 2023, my account was charged $23.85. I cancelled the free trial hoping that things would resolve by the following month. It did not resolve so I contacted customer service to let them *********************** they had charged me twice for a subscription that I cancelled online. They said they didn't have a paid account tied to my email address. If they don't show a paid account, then why are they charging $23.85 me every month? How did they retain the rest of my info but magically can't find my email address? I have tried numerous times to get this fixed. I've tried calling, the online chat and email. Nothing has worked. Since February, they have continued to charge my account every month. As of today, they have stolen $166.95 from me. I made one resume during the "free trial period". It amazes me that this company is still in business with all of these complaints. They should be charged with fraud and shut down.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8-2-2023 resume-now.com charged my account ***** usd. i did not agree to any service from them or any subscription and did not authorize this transaction. i don't know why they have my card info. please refund my money.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had looked at this company to potentially write a resume off of. I had not signed up for any free trials or any subscription services. All I did was give them my name and my email address. Somehow they got my bank account information and my card information and decided that they wanted to charge me a one-time fee of **** and then a reoccurring subscription charge for over 20 something dollars. I had called to complain about this and they said that I needed to dispute it with my bank as they see on their side that I was only charged for one time of everything. I asked ******* how they could possibly have my bank account information since I never gave them any of this and they could not answer that. I am not happy with this as I was only looking for the service but I did not ever provide any details or any payment methods to continue to have utilized the service.