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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

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1 Customer Reviews

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  • Review from Maria M

    1 star

    05/03/2024

    Disappointing Experience with Unprofessional Staff (*******) and Manager (*******)… BEWARE! I had a terrible experience at PF in Santurce, Puerto Rico. During my workout, the manager (*******) approached me and demanded that I not carry my Fanny pack which contained my car keys and wallet while using the weight machines. When I refused, she proceeded to cancel my membership and even called the police department to intervene. I felt humiliated when the police officers arrived and escorted me out to the reception area. The manager’s conduct was completely unacceptable. She was abusive and uncalled for. Her lack of communication and understanding was appalling. As a paying member, you expect to be treated with respect and courtesy, but instead, I was met with hostility and aggression. It's important for gyms to create a welcoming and safe environment for all members, and it seems that this particular gym fell short in that regard. The way in which my membership was canceled and the involvement of law enforcement was disproportionate to the situation. This was a very uncomfortable situation and I feel that sharing my experience with others is crucial to potentially prevent others from facing similar issues in the future.

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