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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a part for my car from their website that arrived on 8/25. When the part finally came it did not fit my car, even though they advertised it would. The website states there is a **************************************************************** live chat. When I called them, an automated message says their phone service does not work they must be contacted via live chat. When I tried to use the live chat, its actually just an email, there is no move representative. *** sent multiple emails to them requesting a return and Ive received no answer. Also, on their website theres a return portal but none of the buttons work to click the item you want to return.
Business response
09/01/2022
The customers order arrived on 8/25 which was the estimated delivery date provided by our website. Tracking # ************. The customer also received an email on 8/26 stating that a rma (return) had been created for them. Return #CM-413537. The customer never provided a Vin number to verify fitment of the part they ordered. A refund will be issued for the cost of the part once the customer returns the item they ordered.Customer response
09/01/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
i have checked my junk and my regular email. I received no message from them with a return RMA. Also, on the website they ask for the year, make and model of the car to determine fit. If vin is required it should be required on the site.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Damilola
Business response
09/06/2022
We sent the email to the email address provided at time of order ************************ the customer rma is *********. return address is *********************************************************. We ask for a vin so we can confirm fitment as you know cars with the same year come in different models and trim levels.Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a 2010 ***** XC90 Center Vent (part number ********) on July 29th from getoemparts.com. Order number ******. The part came broken (in three pieces) on August 2nd.I've sent 4 emails and tried to reach the company via the online portal. They have refused to reply. This address on file is the same for the company.Business response
08/21/2022
A replacement part was sent to the customer direct from ****** A return with a label has been processedCustomer response
08/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made a purchase from getoemparts order number ****** on July 5 2022. Within 24 hours I sent an email from 2 different accounts asking to cancel my order. I also submitted an online claim through www.getoemparts.com to cancel my order several times. I tried calling phone number it did not work. I tried using virtual agent online that did not also work. I have not heard anything back from this company and its been 7 days now.Customer response
07/22/2022
I have not heard from the business in response to my complaint.Business response
07/24/2022
The customers order shipped on 7/7 we have emailed over a prepaid label and return instructionsCustomer response
07/25/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Thommy
I have not received the return label. They told me in email I would receive the return label by 10 oclock that night. Still have not received the return label email. I responded to their email and informed them of not return label. Have not heard back from them as of now. Thommy Siciliano
Business response
08/04/2022
A return label was sent to the following email address **********************Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I returned items that were never refunded. I have attempted multiple times to correspond. They do not take phone calls, so all correspondence must be through email. I have received zero progress towards resolution.Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a complaint against this company on 4/2/22 re: an incorrect item sent to me. They responded with return information. I have returned the item but they havent refunded my money. It was delivered back to the company on 4/10/22. They havent responded to multiple emails. The original order # was ******. My original complaint # is ********. I just want my money refunded.Business response
04/29/2022
A refund has been issued trans 5M548053CN870105FInitial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My husband ordered a part for his truck from this company on 3/19/22. It shipped on 3/22/22. The wrong part was sent to us and I have reached out multiple times to initiate a return but havent gotten any response. The website requires you to contact them via live chat but there is never a person available. I have sent multiple emails. I tried calling the phone number but it just said no agent was available. I think they are a scam and took our money. I just want my money back.Business response
04/06/2022
I apologize for the delay as we are currently experiencing a staff shortage. Please Let me know the part number that you received, and I will open an RMA for you and have a shipping label provided for the return of the package.
Customer response
04/07/2022
I do not have a part number. The order number is ******. It was supposed to be a hub cap for a 2018 ***** **** hd but the one sent says gmc on it. Clearly not the correct one. If you can refund our money asap I will be glad to consider this issue resolved.
thank you,
********* Logston
Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Order #****** I have been requesting a cancellation and refund from this company since 18February2022. I have previously filed a complaint for their unwillingness to cancel my order. After filing my complaint, they finally cancelled my order, after numerous unanswered inquiries, that lasted approximately 4 weeks. Company provided an RMA for return, in which I returned the item as instructed. The tracking shows that items were delivered, however this company has not provided me with a refund according to their refund policy timeline. This company continues to ignore my emails and all request for a status on my refund. This company is in directly in violation of ************ Title 6, Chapter 27, section 9 of the Commercial Law- General Regulatory provisions. All items have been returned with proof of delivery, but yet they refuse to return money.Business response
04/05/2022
Your credit has been fully processed and you have been refunded in full. I sincerely apologize for your experience.
*******
Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Note, all communication was made via Email, since chat service did not work, and their phone line stated that no representative would be able to assist currently.I placed an order through this website on February 9th 2022. A few days after I contacted this company to inquire about shipping dates. They responded once, and advised me that I would need to wait for the 5th date for anything to ship. I Contacted them again and explained that I could not receive parts by the following week, that I would need to cancel order. I did not receive a response for this email. I contacted them about a refund multiple times prior to shipment, and they ignored all of my request. They sent me a text today, showing shipping information after I demanded a refund multiple times. This company blatantly ignored all of my request, and frankly has kept my money. I am apparently not the only customer who has had difficulty with this company. After my issues, I looked up their reviews, and from what I've read, they are notorious for doing this to customers. This company should not be in business. I've attached a string of emails to this claim. I also have reason to believe that they changed wording on their return policy after my numerous emails, however I have no way to prove it, since I did not take a snapshot of what I believe it stated before. Which was basically returns would be accepted on all unopened/unused items without hassle. I requested to cancel my order way before shipping.Business response
03/03/2022
Good morning,
I do apologize for a less than perfect experience. I do see that one of our team has created an RMA for you on March 1st. I am a little confused, as I see a small series of emails into your order, all of which were responded to, and none of them request the order to be cancelled? I do admit we are struggling to keep up with customer correspondence, with staff shortages, so replies are slower than we would like to see. In the defense of our team, we do process and ship in excess of **** orders daily, and with all things involving humans, we do see errors made that delay orders from being shipped in a timely fashion. Again, I apologize for your aggravation, and I trust your return will be processed and the refund issued as quickly as possible.
Best Regards,
*****************
Initial Complaint
01/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ****** 09:53 Order Was Made On Jan-4-2022 I Was Told It Would Take 5 to 7 Business Days For Them To Get The Part Then Ship To Me GetOEMparts.com Has Not Even Received The Part # *****-1g000 Yet I Was Told At The Time I Ordered It Would Not Take Longer Than 2 Weeks To Receive The Part GetOEMparts.com Have Already Charged Me Ship[ping Fee And Not Even Shipped The Part!I Am Very Unhappy With there Service. GetOEMparts.com Wont Answer There Phone or Email or There Instant Chat Room GetOEMparts Has Ignored all of my attemps to communicate with them,i dont know whats going on.Customer response
01/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
01/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
FRAUD:Business made me buy a higher priced item than i ordered based on my vehicle vin number and then sent me the wrong part. Business will not respond!Business response
01/11/2022
Good afternoon, *******,
I do apologize for any inconvenience, but I must also point out, we do not "force" anyone to buy anything? We use the best tools available to identify errors in choices made and try and help correct them. Handling ****+ orders a day, and being human, we do make an occasional error.
Looking at your vehicle with the supplied vin# supplied, I can see where our staff thought they were doing the right thing. Not having the benefit of your comments, I may have come to the same conclusion.
I also see only two emails addressing your concerns? one on 1/7 @ 11:25am and a follow up alerting us to your intentions to contact the BBB on 1/7 @ 4:26pm. I do not agree that an email unanswered in a 5-hour time frame constitutes ignoring you, and seems a bit unreasonable conclusion to jump to.
Again, I apologize for the error, and I will have one of our team issue an RMA and a prepaid label to return the item to us today.
Regards,
****
onclusion to jump to?
Again, I apologize for the error, and I will have one of our team process an RMA and a prepaid return label today, so that you can return the item for a full refund.
Regards,
****
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