Business ProfileforPaul Masse Chevrolet, Inc.

I purchased a used 2020 Bolt from **** Masse on September 27, 2023, they told us the title and plates would be handled and we could pick them up in the next 2 -4 weeks. We emailed and called frequently and were not given a clear update until October 28, 2023 when our temportary plate expired. Below is the quote from the email "We are waiting for it to be issued by the *********************. The state waits or holds title from being issued for 30 business days or up to 6 weeks. The customer who traded in the car had just registered the car 3 days prior to trade in. We are right in that window and have been in constant contact with the bank, which is Coastal1. With that being said, we here did not know that at the time of your purchase. We would arrange for a loaner car for you so you are not with out transportation.. Once again we truly apologize for the inconvenience this gas caused and working on it as quickly as we can." We asked for more information and if they could extend the temporary plate or any details, and they have not responded back. We are currently very concerned about the status of the vehicle that was sold to us as it does not seem like it was clear to be sold at the time of purchase.