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          Hayward Pool Products has 1 locations, listed below.

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            Business ProfileHayward Pool Products

            Water Purification Equipment

            Contact Information

            61 Whitecap Dr

            N Kingstown, RI 02852-7444

            Get Directions
            (908) 351-5400

            Customer Reviews

            1.04/5

            Average of 54 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Swimming pool equipment: cleaners, heaters, pumps, filters, chlorinators and controls

            Business Details

            Location of This Business
            61 Whitecap Dr, N Kingstown, RI 02852-7444
            BBB File Opened:
            9/6/2006
            Years in Business:
            61
            Business Started:
            3/10/1963
            Business Incorporated:
            3/10/1963
            Type of Entity:
            Corporation
            Number of Employees:
            500
            Alternate Business Name
            • Goldline Controls
            Business Management
            • Mr. Scott Wiegman, Customer Service Representative
            Contact Information

            Principal

            • Mr. Scott Wiegman, Customer Service Representative

            Customer Contact

            • Mr. Scott Wiegman, Customer Service Representative
            Read More Business Details and See Alerts

            Customer Complaints

            23 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Had a request from 06/24/2024 to remove the old *** ID in order to set a new account.It was promised within 24 hours, no later than 48 hours will be addressed on the website Now its been 2 weeks, Everyday I call the customer service, they told it will be done by the end of the day. Nobody from Hayward reached back or resolve the issue. The swimming pool is not running properly for 2 weeks. Request: remove the *** ID and setup new account ASAP!
            Read More
            Read 22 More Complaints

            Customer Reviews

            54 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris D

            06/25/2024

            Before you purchase read below on my experience.I bought a pool from them less than 3 years ago. At their recommendation, we put in the Hayward Salt Water System. When it stopped working, I took the cell into a local pool store and had it tested on a Hayward tester. It tested bad. Didn't know how to handle the warranty, so I called Hayward, they told me I had to go through the dealer which is Aquamarine Pools. Its been almost 1 month and still they have not fixed the issue. Every week I have to email them to find out status. They have never let me know what's going on without me having to first email them. They claim they cant do anything, even though they are the ones who recommended and sold me the equipment. I have sent them 3 other customers and paid them on time and honored my part of the contract.MY RECOMMENDATION IS DO NOT BUY ANYTHING FROM THIS COMPANY. THEY DO NOT HONOR THEIR WARRANTY. I WOULD ALSO NEVER RECOMMEND BUYING ANY POOL EQUIPMENT MANUFACTURED BY HAYWARD.
            Read 53 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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