55 Customer Reviews
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Review from TheBarnacle63
1 star07/29/2024
The company is garbage. We have a pool pump where the digital no longer works. No one in our area will do the warranty work. When I call the corporate office, the answer is always "We're working on it." This means that no one has started on it, and they are just shuffling around papers.Review from Camilla G
5 stars07/20/2024
I have had my salt pool for 10 years with all hayward equipment. I have had to replace my salt cell a few times in the past 10 years. My equipment is covered and my pump also has a cover. I do everything I can to extend the life of my pool equipment. Recently my salt cell went bad again. I received two salt cells under warranty that did not work, The third was delayed. Long story short I was given a contact from a Leslies employee. I reached out to him and this was his response:I am a salesman for Hayward and this isnt really my department but I will take care of this for you. Then I received a phone call from a local ******** said he would be out to fix my problem? He came out as he said, put in a new upgraded salt cell and my panel was also bad. He also replaced that.It is now working properly after being without for two months and at NO cost to me. WOW There is still hope for humanity :)Review from Chris D
1 star06/25/2024
Before you purchase read below on my experience.I bought a pool from them less than 3 years ago. At their recommendation, we put in the Hayward Salt Water System. When it stopped working, I took the cell into a local pool store and had it tested on a Hayward tester. It tested bad. Didn't know how to handle the warranty, so I called Hayward, they told me I had to go through the dealer which is Aquamarine Pools. Its been almost 1 month and still they have not fixed the issue. Every week I have to email them to find out status. They have never let me know what's going on without me having to first email them. They claim they cant do anything, even though they are the ones who recommended and sold me the equipment. I have sent them 3 other customers and paid them on time and honored my part of the contract.MY RECOMMENDATION IS DO NOT BUY ANYTHING FROM THIS COMPANY. THEY DO NOT HONOR THEIR WARRANTY. I WOULD ALSO NEVER RECOMMEND BUYING ANY POOL EQUIPMENT MANUFACTURED BY HAYWARD.Review from Jim K
1 star06/24/2024
Can't give 0 stars for this company, so they get one. I called today 06/24 with a simple 1 minute question. The clueless customer service person told me to submit my info and question online, and someone would get back to be in possibly 3 or more days. So basically NO PHONE TECH SUPPORT!!! After numerous calls, I got in touch with a 3rd party rep that called me back and answered my question as to why my pump would run for 15 minutes, over heat and shut off. Great product, but when all your tech support is via email and clueless people in customer support, I will buy from another company.Review from KEVIN H
1 star06/12/2024
Our pool is 2 1/2 years old all parts are suppose to be under warranty as per our pool installation company LGD pools .Hayward reps *********************** .************************ representative has given our pool installer the run around for 2 months finally a service rep from H20 pools in ************** calls was supposed to check out the units 3 no show appointments hayward doesn't honor there warranty or products just purchased a new control board $400 n the heat exchanger is bad the company is telling the pool installer must be the chemicals check the water any excuse not to honor the warranty , The pool installer has done all ******************* s***e installation, Professional pool service *** has maintained the pool all along. Hayward is not the company it used to be good luck trying to have a customer service rep help in any way. Still waiting for a call from Hayward its been s***e April 10 th . DONT BUY HAYWARD POOL PRODUCTS THEY DO NOT STAND BEHIND THERE PRODUCTS AT ALLReview from Rick M
3 stars05/21/2024
Has anyone had problems with their Hayward pool heater Gas Control Valve? Ours is only six years old and needs to be replaced.Review from Willard F
1 star05/18/2024
Had inground pool installed with all Hayward product 4 1/2 years ago. So far both LED lights went $1200 each, pump and motor $2200, salt cell $1000, salt cell electroncs repair $500.Review from Brock F
1 star05/14/2024
Honestly, this is the most ridiculous Ive ever seen from a company. I have ordered their pool lights three times on three separate occasions, and without fail all the lights burn out (well theyre LEDs, but they eventually stop working) all within six months to a year They cannot make a quality product. Their pool lines are awful Only after I bought them that I read all the bad reviews from other people, saying their light's just doesnt workReview from Tom K
1 star05/12/2024
I'm on my third Hayward pool pump in 11 years of owning an above ground pool. I just bought the last pump 2 years ago and it's already leaking. At almost $500.00 per pump, this is completely unacceptable. Hayward products are total garbage.Review from JAMES C
1 star05/07/2024
I tried calling your 800 service to get some advice about my salt. Chlorinator and the woman, on the other line would not help me at all. she said they had to send me an email first and then I could call back but I needed someone right away and she was very insistent.that I wait and try Trouble shooting the problem myself.I had tried that several times without success And needed someone right away.I will never buy another Hayward product again.
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