Business ProfileforRusty Wallace Racing Experience

Don't bother, they just steal your money.I purchased a dirt racing experience with this company as part of a bachelor party for my friend. The date was supposed to be in October 2021, I can't remember the specific day. Well about 2 weeks before the day I was sent an email that said the race day was canceled as "there aren't enough racers for that day" and we were told we could reschedule it in 2022. Talking to my friend, whom the event was for, said that was fine but the dates/locations in 2022 ended up not working for him. It again didn't work for him this year 2023, he said to just try to get a refund. So I emailed them in June of this year to get a refund. To my surprise they did say we could get a refund, so I gave them my address and I was told "a check will be processed and received in 6-8 weeks" Well 10 weeks passed and no check arrived so I emailed them again asking if they sent it to which they replied "I apologize it appears we never noted your address as received. I'm so sorry for the delay. I will put this in the queue right away and see if they can bump it to the top!" Another 10 weeks (2 days ago from the time of writing this review) and I emailed them again of the same thing. This time I was told "I have that check marked as mailed on 9/15. Can you please confirm your best mailing address?" So I am now in contact with them yet again about this issue.The year is 2023 I bought this experience in 2021. There is ABSOLUTELY no reason in this day and age for them to be mailing checks! When I bought this experience it then EXACTLY as long as it took for the online payment to go through for them to take my money. Why is it that it has taken several MONTHS to return the money? There is absolutely no excuse for this other than the fact that they hope people will give up and they get to keep their money. This is downright criminal and I'm surprised they haven't been sued yet.This is an ongoing issue and I will update this review if the situation changes.