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          Upserve has 1 locations, listed below.

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            • Upserve

              10 Dorrance St Ste 300 Providence, RI 02903-2018

            Business ProfileUpserve

            Restaurant Management

            Additional business information

            See all additional business information

            Contact Information

            10 Dorrance St Ste 300

            Providence, RI 02903-2018

            Get Directions
            Visit Website
            Email this Business
            (855) 664-3887

            Customer Reviews

            1.25/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Upserve is the magic ingredient that helps restaurateurs thrive, putting everything they need in one place. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants; actionable analytics; transparent processing; automated inventory and ordering; mobile restaurant management, and seamless integration with leading third-party restaurant apps. Over 10,000 restaurants use Upserve to manage relationships with more than 57 million active diners, process over $12 billion in annual sales, and serve over 36 million meals per month. 

            Products & Services

            Upserve Inventory , Upserve Live, Upserve Payment, Loyalty, Restaurant Management Tools, Tableside Mobile POS, Upserve Insights (HQ), Upserve KDS, Upserve POS (formerly Breadcrumb)

            Business Details

            Location of This Business
            10 Dorrance St Ste 300, Providence, RI 02903-2018
            Email this Business
            BBB File Opened:
            12/29/2009
            Years in Business:
            14
            Business Started:
            8/21/2009
            Business Incorporated:
            10/20/2009
            Type of Entity:
            Corporation
            Number of Employees:
            200
            Alternate Business Name
            • Upserve by Lightspeed
            Business Management
            • Ms. Amber Vanmoessner, Senior Director
            • Mr. Paul Soderholm, Senior Manager
            Contact Information

            Principal

            • Ms. Amber Vanmoessner, Senior Director
            • Mr. Paul Soderholm, Senior Manager

            Customer Contact

            • Ms. Amber Vanmoessner, Senior Director
            • Mr. Paul Soderholm, Senior Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            34 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/06/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            we are small bistro in *************, our POS system comapany until march 10 was upserve lightspeed, we change the system with another company because of poor customer services of **********************, there is no one or no account manager to take care of your issue or problem .upserve support sent me an email on April 1, 2024 regarding my canellation request and case status was resolved, but they did not stop to charge my account monthly.this is what they withdraw from my account, even after cancelling my account.4/1/2024 $****** 5/1/2024 $****** 5/31/2024 $ ****** they are very good to give you the cases number telling you, they are going to take care of that with billing department.#******** #******** My bank PNC said they can not put a stop payment, i do not know why?please contact upserve lightspeed and ask them to stop charging me these fraudulent charges .
            Read More
            Read 33 More Complaints

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Farabee S

            05/02/2023

            Communication is ZERO. **** was ******* to get me signed up and get my bank account and has not replied since! None of the equipment was delivered. No one answers calls or emails. Im talking dozens and dozens of emails. *****************************, no response. Account was never active! Stay far away from this company.

            Upserve Response

            05/05/2023

            ******* - I'm sorry to hear that you had a rough experience with our team. I am happy to hear that you recently worked with our implementation team to get this all sorted. We always aim to be nothing short of great, and I'm very sorry that your experience did not match that!
            Read 7 More Customer Reviews

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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