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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had a debt with this bank, a loan of $600 from 2019, due to health issues I couldnt make the payments and this loan went into collection. Since it appears in my credit as close but it was never paid, I contacted the collection person at this branch. This person did nothing but discriminate me and kept on saying this debt was since 2019. I believe I already got my punishment by having my credit ruined by this. The person **************, he asked how much you I had to settle the account, I asked if $300 would be sufficient, he laughed and said he will run it by his manager and will get back to me. After 1 week waiting for a response, I had to call again and ask for a follow up. He finally returned my call and said that now I owe them $600 plus interest for the past few years, now my new balance is $1100. I asked to send me everything in writing and he said it was too much to provide that information. I would like to settle this collection but clearly with someone who can handle this better. I have a medical condition and I am willing to provide information if needed.Also attaching screenshot from my credit report that shows the balance reported and the status of the account.
Business response
04/19/2024
Please see Navigant's response as attached.Customer response
04/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************Initial Complaint
03/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
They are refusing to change my loan date to the first on the month when I was mislead to believe that my due date for my payment would be changed when I had agreed to make three monthly payments in a row to reconfigure and move the amount in arrears to the end of the loan. When I had approached them January of 2023 I was told by multiple reps that this was not possible but they did and now I am being told that the due date for the payments have not been changed as discussed over the phone.Business response
03/29/2024
Please see the attached letter in response to this complaint.Initial Complaint
02/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/23/2024 the Navigant Credit Union fraudulently made a withdrawal from my checking account on a loan which had been paid off and the account closed. When I discovered the theft today, I logged into their app and noticed a pending credit dated 4 days from now for the amount of the fraud. Since the loan account was closed when the loan was paid off on 1/23/2024 (a car loan, and title was received in the mail weeks ago), the fraudulent entry and pending credit are posted in another account. Their excuse that the systems don't communicate is likely false, but if not, then in violation of banking regulation. I am seeking restitution of the amount stolen, plus penalties of all interest paid during the duration of the loan and any other amounts as allowed by law.Business response
03/11/2024
Please find the attached as Navigant Credit Union's response.Initial Complaint
07/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had financed my car in November of 2022. I had wire transferred ****** dollars from my bank north east credit union to them I order to finance my current vehicle *** shortage 2023. They has used this money down to finance me through Navigate credit union. Speaking to navigate multiple times starting in January no one seems to know where this money had gone as the lender stated they dont have record of this payment. I would like to understand what had happen to the ****** used for financing.Business response
08/04/2023
Please find our response attached. Thank you.Initial Complaint
07/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Have been dealing with *****************************. He has been looking in and out of my account changing things with out my permission. Now he has removed my Overdraft Priviage. I did not tell him it was ok to do that. He has been no help to me and making my life h*** He has also allowed his bank to discriminate against me and my husband for us being part of the LGBTQIA community. Aslo the *** ******* knows about what has been going on. She has been tagged in all the emails.Customer response
07/19/2023
I have not heard from the business in response to my complaint.Business response
07/21/2023
This constitutes Navigant Credit Unions (Navigant) response to the above-mentioned complaint received by your office from *************************** on July 8, 2023, and received by our office on July 19, 2023.
While Navigant prides itself on providing the best service it can to its members, Navigant has many regulatory obligations, particularly relating to consumer protection. ******************** incessant demands to restoreoverdraft privileges on his new checking account conflicted with such regulatory obligations. ******************** was repeatedly informed as to why the overdraft privilege was removed from his new checking account. Indeed, ******************** was re-provided with the disclosures he was given at account opening which indicated that overdraft privilege was not a right, but rather provided at Navigants sole discretion. As a result of ******************** improper use of the privilege, Navigant exercised its discretion to discontinue it.
As to ******************** unfounded claims of discrimination, Navigant vehemently denies any and all such allegations of wrongdoing. Indeed, four days after the filing of his complaint with the BBB, ******************** sent an apology email to Navigants legal counsel. We consider this matter closed.Initial Complaint
11/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed a fraud claim on a check I did not write and the bank refuses to give me my money back. Banks and credit card agencies are supposed to back the money people keep in them and they are not doing what they are supposed to doBusiness response
11/18/2022
To summarize the attached letter written in response to ****************** complaint, we believe that the check in dispute was a valid instrument created by ****************** to pay for services that she requested. Based on the facts gathered in our investigation, ****************** allegation that fraud was committed is unsupportable,therefore Navigant cannot refund the money. I hope that the information contained herein provides you with satisfaction that we have researched this matter thoroughly and fairly.
Please feel free to reach out to me with any questions.
***** Der *********
Initial Complaint
10/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bank account linked to my loan at Navigant was compromised. This required me to close the account and reopen another. This delayed one of my automatic payments to Navigant. I received a call and made a payment and an additional payment online to be caught up. According to Navigant, they never received the payment. This was not a check, but an automatic payment from my bank to Navigant credit union as the payer. Navigant stated they had no record of the payment. I provided bank statements and a letter from ************* stated the payment was in fact deducted from my account and paid to Navigant. I have made several calls and send emails with no resolution.Business response
10/31/2022
As noted in the attached letter of response, after reviewing the complaint, we contacted ****************** by phone on October 28, 2022, the date that the complaint was received from the Better Business Bureau. In that conversation, we offered the following:
In that the Dapontes have been members of Navigant since **** (their account was acquired with Columbus merger), and they have paid as agreed up until this one disputed payment in question, Navigant will make the November 23rd payment (reverse any late charges and correct credit bureau reporting if required) bringing the loan up to date as a courtesy given the long-standing relationship and payment history.****************** understands that Navigant has not received the November 23rd payment and she will make an effort to research the matter with Citizens to try to track it down.
****************** can contact ********************* in Navigants Retail ********************* *************) should she need assistance in researching this issue with Citizens Bank.
In the event Citizens can locate the funds, ****************** can reimburse Navigant Credit Union.In summary, we hope that the information contained herein provides ****************** with satisfaction that we have researched this matter thoroughly and provided her with a suitable resolution. We thank ***************** and her husband for banking with Navigant and hope that they will continue to consider us for their future banking needs. If she has any additional questions or concerns, please have her contact me directly.
Initial Complaint
04/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hubby and I were watching a movie and my phone buzzes and it shows 2 charges for hampton inn about 3 miles from us. I promptly called navigant credit union and reported it to their credit card fraud line. They initially credited the amount back to us. Then they had the nerve a month or 2 later to take it back. They claim i'm lying and I used my card at this hotel. Sorry, but no I didn't. This back and forth went on for a year. We were actually visiting family in RI in nov and my husband went to the bank to find out what else we could do. Basically nothing, we are out that money, they blame us and will not credit us.Business response
05/02/2022
We have reviewed the concerns posed by ****************** in her complaint to the Better Business Bureau. Our formal response in outlined in the letter attached.
In summary, based on the information detailed above, we stand by the original conclusions of our investigation. However, we are crediting ****************** account in the amount of $206.00 plus interest accrued as a customer courtesy in that ****************** has been a member of Navigant since 2011. This credit will take effect on the date of this response.
Very truly yours,
H. ***** Der *********
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