Business Profile

Credit Union

Navigant Credit Union

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Complaints

This profile includes complaints for Navigant Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

14 total complaints in the last 3 years.
7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited navigant credit bank in hopes of having a new bank account , I went inside the branch on march 26 2025 made a deposit was given a card and was told I was all set , the next day I went to make a deposit and had a message stating account not found go in branch speak with manager told that because of the large amount they want proof of where the money came from funds was on hold I asked for the account to be closed and to remove all funds out of account was told there was not enough money in bank would get a cashiers check , leave with cashiers check visit another bank coins or cash due to not having funds calla round on 3/27 too other local navigant credit unions *** on phone told me that navigant does not want to do business with me nor can I cash my check at any local navigant banks take check else where . Was charged 600$ 8% fee just to cash the cashiers check that navigant would not cash even though they let me open an account and deposit the money , this has caused me a lot of stress and has me at a loss of 600$ due to navigant . I believe myself and partner was racially profiled and wasnt treated as a ****** should have been .
Business Response
Date: 04/18/2025
This is Navigant Credit Unions (Navigant) formal response to the complaint case referenced above that our office received from the Better Business Bureau (BBB) on April 8, 2025, from *** ******** **** regarding her experience at Navigant. Specifically, *** **** is alleging that she received poor service during her interactions with Navigants representatives, and that she experienced racial profiling. Additionally, she is requesting reimbursement by Navigant for fees she incurred from another institution.

We reviewed the details of this matter and *** ***** allegations and found no evidence of discriminatory practices and Navigant denies any allegations of wrongdoing. At Navigant, we are committed to fostering an inclusive and equitable environment for all our members by providing access to fair and unbiased financial services, regardless of race, color, religion, gender, sexual orientation,national origin, age, disability, or any other characteristic protected by law.

Navigant strives to provide the best service to its members, and we take service quality concerns seriously. We apologize that the service *** **** received failed to meet this standard, and we appreciate the time *** **** took to provide this feedback. Feedback such as this allows us to improve our processes, as we are committed to the financial well-being of families, businesses, and communities we serve.

We appreciate the opportunity to respond to *** ***** concerns.Please note we have been in contact with *** ***** and we are continuing to work with her directly to resolve this matter.
Customer Answer
Date: 04/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Breeyanna

im still waiting on a reply back from navigant credit they have yet to provide a resolution & have denied any wrongdoing. I am asking that the bank reach out via email to move forward and close out the issue

Business Response
Date: 05/06/2025
May 6, 2025

Better Business Bureau
5 Mt. *******************
********************************

RE: BBB Case # ********

To Whom It May Concern:

This is Navigant Credit Unions (Navigant) formal response to the follow-up correspondence dated April 23, 2025 that our office received from the Better Business Bureau (BBB) regarding the complaint case referenced above. Specifically, Ms. **** stated she hadnt received a response from Navigant.
Our records indicate we responded to the BBB on April 18, 2025, and we also responded directly to Ms. **** on April ******* regarding this matter. We are pleased to inform you that our records indicate that Ms. **** received our previous correspondence that we mailed directly to her.

As set forth in our previous correspondence,we reviewed the details of this matter and Ms. ***** allegations and found no evidence of discriminatory practices, and Navigant denies any allegations of wrongdoing. At Navigant, we are committed to fostering an inclusive and equitable environment for all our members by providing access to fair and unbiased financial services, regardless of race,color, religion, gender, sexual orientation, national origin, age, disability,or any other characteristic protected by law.

We appreciate the opportunity to respond to Ms. ***** concerns and the time your office took to follow up with Navigant. Please note, we consider this matter closed.

As always, if you have any questions, please do not hesitate to contact me.

Very truly yours,

/s/***** A. ********

***** A. ********
VP,Associate General Counsel
Cc: ***** J. **********, SVP, General Counsel & Chief Risk Officer
***** *******, President & CEO
            **** *********, Senior EVP, Chief Administrative & Strategy Officer
            ******* *********, VP Asset Management
***** ****, AVP, Member Experience Officer
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal inquiry and seek assistance with an account related to my membership with Navigator Credit Union (CU). Below are the details regarding this ******************************** Name: Navigator CU Account Number: *****************Opened Date: 8/17/2022 I recently became aware of certain discrepancies with my account and would appreciate your support in resolving the issue. The account was opened on 8/17/2022, and I have been working to clarify certain charges and other details, but I have not received clear responses from Navigator CU.I would like to request the BBBs assistance in facilitating communication and ensuring that this matter is addressed promptly and professionally. If necessary, I am happy to provide any additional information to assist with the investigation.Thank you for your time and attention to this matter. I look forward to your guidance in resolving this issue.
Business Response
Date: 03/18/2025

March 18, 2025

Better Business Bureau
5 Mt. *******************
********************************

RE: BBB Case #********

To Whom It May Concern:

This is Navigant Credit Unions (Navigant) formal response to the complaint case # referenced above that our office received from the Better Business Bureau (BBB) on March 13, 2025. After further review of this matter and our records, we determined that Mr. ******* is not referencing Navigant, rather,he appears to be referencing a credit union with a similar name, Navigator Credit Union. Therefore, we are unfortunately unable to provide any assistance to Mr. ******* regarding his concerns. Please note, we consider this matter closed.
As always,if you have any questions, please do not hesitate to contact me.

Very truly yours,

/s/***** A. ********

***** A. ********
VP,Associate General Counsel
Cc: ***** J. **********, SVP, General Counsel & Chief Risk Officer
***** *******, President & CEO
            **** *********, Senior EVP, Chief Administrative & Strategy Officer
            ******* *********, VP Asset Management
***** ****, AVP, Member Experience Officer
Initial Complaint
Date:03/11/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This credit union refuses to unlock account so that I can pay my car loan but is requesting I pay. Unable to pay due to them locking my account. Have continued to email stating they will not unlock account but want payment.
Business Response
Date: 03/18/2025
March 18, 2025

Better Business Bureau
5 Mt. *******************
********************************

RE: BBB Case # ********

To Whom It May Concern:

This is Navigant Credit Unions (Navigant) formal response to the complaint case # referenced above that our office received from the Better Business Bureau (BBB) on March 11, 2025. Specifically, the member alleges difficulties when attempting to access online banking. We wanted to thank you for bringing this matter to our attention, and we are pleased to inform you that we were able to successfully contact the member via email to provide further assistance.
Navigant strives to provide the best service to its members, and we take member feedback and concerns seriously. As always, if you have any questions, please do not hesitate to contact me.

Very truly yours,

/s/***** A. ********

***** A. ********
VP,Associate General Counsel
Cc: ***** J. **********, SVP, General Counsel & Chief Risk Officer
***** *******, President & CEO
            **** *********, Senior EVP, Chief Administrative & Strategy Officer
            ******* *********, VP Asset Management
***** ****, AVP, Member Experience Officer
Initial Complaint
Date:11/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear *********** am writing to file a complaint about an error on my credit report related to the following ********************************: NAVIGANT CU Date Reported: 05/27/2020 Account Number: *********This account is fraudulent and was not opened or authorized by me. I am a victim of identity theft, and I have filed a complaint with the ************************ (***) via ***************** I request that you assist in resolving this matter by working with the relevant credit reporting agencies and creditors to remove this fraudulent account from my ********************** report.Thank you for your immediate attention to this issue.
Business Response
Date: 11/27/2024
Navigant Credit Union (Navigant) is in receipt of **** Guillaumes (the Complainant) allegation that, among several other accounts, his account with ********************** is "fraudulent" and a result of "identity theft." While Navigant cannot speak to the veracity of his other accounts, ********************** firmly denies such allegations with regard to the Navigant account. Moreover, Navigant expressly reserves any and all other defenses it has due to the Complainants potential failure to follow appropriate legal procedures.
The Complainants allegations against Navigant have no basis. Indeed, the Complainant fails to provide any evidence other than bare and bald assertions. To the contrary, Navigants loan is tied to a vehicle that was registered to the Complainants stated address. Additionally, Navigant has had direct contact with the Complainant throughout the loan, particularly regarding deferments. The Complainant even on September 22, 2022, sent a certified letter not claiming the loan was fraudulent, but rather that inaccurate information was being reported. Such claims were refuted by Navigant then and Complainants newest claims of identity theft are likewise refuted now.
Initial Complaint
Date:10/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A large amount of money of $1084 was removed from my account using someone else's rent check to remove money from my account to pay their check. The name on the check is a different person from me, as well as a different financial institution, Citizens. I would like the amount returned to my account as soon as possible.
Business Response
Date: 10/11/2024
Navigant investigated this matter upon receipt of the complaint. On 10/7, check #160, in the amount of $1,084.00 was processed against your account in error because, apparently, two checks were unknowingly adhered together when being scanned at the originating financial institution. Navigant’s Operations Department was able to return this check to the Federal Reserve Bank and your account was credited in the full amount of $1,084.00 on October 8, 2024. Navigant also notified Mr. Latortue of the resolution and appeared satisfied by his response.

As always if you have any further questions, please do not hesitate to contact us.
Customer Answer
Date: 10/15/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22394129. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

Edouard Latortue
Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a life insurance policy with colonial life for 10 years that expired on April 29, 2024. The rates increased significantly in May of 2024 and I decided not to continue with the policy. They withdrew the increased amount from my account regardless of my refusal and indicated that their accounting was unable to cease so quickly which was acceptable. What was not acceptable was the $34 deleted from my checking account due to an overdraft. I have contacted the company multiple times both via email and by telephone have been assured that the accounting department would address the issue. The only thing the accounting department has done is repeatedly send me overdue bills for the increased amount. I've not received any updated on my request for the overdraft refund for weeks and feel it is time to go in a different direction. Of particular note is that they indicate they notified me by email that my policy would automatically continue on May 1, 2024. They apparently sent that twice. I noticed that after I received a login. What is interesting is that after receiving a login that post dates May 1, 2024, there is no login from 2014 since I purchased the policy. Obviously I did not use the system. They indicated that they sent letters but no such letters arrived.
Business Response
Date: 07/26/2024
As Navigant Credit Unions formal response to the complaint, we stress that Navigant takes all its members complaints seriously. Navigant investigated this matter further and found that though the member's insurance company attempted to debit his account while it had insufficient funds thereby causing the member to incur a fee, Navigant has rebated the $34.00 fee as of today, July 26, 2024. We believe Navigant has resolved the complaint.
Customer Answer
Date: 07/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
I appreciate the prompt and courteous response always extended by this organization.
Regards,

***************************
Initial Complaint
Date:07/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two $1000.00 money orders and two ****** money orders equaling a total amount of $3955.94 on their website it says that the transaction is simple and that if I ever canceled the money order money is refunded as long as I have purchase reciept well it is completely been opposite. My mortgage company couldn't accept partial payments so they returned them to me and when I asked Navigant cu to stop payment and reissue me the money orders as I had a official document stating that the mortgage company was returning ALL the money orders the one in hand was ****** but they stated in letter all are being returned. Well Navigant knows I am a single mother I used to love this bank but I have hit a couple bad times because I have been deathly ill with an infection and all the sudden they close my only checking account because I couldn't afford all the crazy fees they charge for a $3 debit transaction they charge $35 I mean when I have no help from state or child support and am the only one caring for my beautiful daughter you would think Navigant would understand how imperitive it is for me to retrieve those funds. The company sits on millions of dollars and they are so selfish that they can't give me my OWN money back??? AFTER receiving an OFFICIAL DOCUMENT statting from MY mortgage company the reason checks are returned.YOu know this is the problem with what used to drive a community during good and bad times people used to be there for you not financially but just there. When I ran a business if I had a customer for ************************************************************************************** when she could, and we can't do that for everyone but if someone ever told me they had no money for food and drink for a child and I HAD THERE MONEY AND WOULDN"T GIVE IT BACK TO THE LITTLE CHILD?? I don't know what is happening to our communities but they have forgotten the children irs a disgrace while adults stuff there faces children go hungry it's sad
Business Response
Date: 08/01/2024
Upon its investigation, Navigant found that ****************** purchased four (4) money orders on June 25, 2024, to pay her mortgage company. Ms. ******** mortgage company notified her that, since the money orders constituted partial payments, it would not accept the money orders, and the money orders would be returned. Before receiving the returned money orders,****************** requested that Navigant reissue a payment to the mortgage company before the funds were in her account. ********************** informed ****************** that while a stop-payment order could be issued for the money orders, such stop-payments have a 90-day wait for re-issue to ensure that theres no duplicated negotiation of money orders. ****************** indicated that she was unable to wait the 90 days for a stop-payment.Navigant informed ****************** that she would be able to return the checks to the branch and submit for negotiation once she received them back from the mortgage company.

After further communication with ****************** and her agent, ****************** was made aware of, and we believe ****************** understands Navigants inability to offer her funds prior to her receiving the money orders back from her mortgage company. ****************** has since negotiated one of the four money orders on July 19, 2024.

We believe Navigant has resolved the complaint.
Initial Complaint
Date:04/17/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a debt with this bank, a loan of $600 from 2019, due to health issues I couldnt make the payments and this loan went into collection. Since it appears in my credit as close but it was never paid, I contacted the collection person at this branch. This person did nothing but discriminate me and kept on saying this debt was since 2019. I believe I already got my punishment by having my credit ruined by this. The person **************, he asked how much you I had to settle the account, I asked if $300 would be sufficient, he laughed and said he will run it by his manager and will get back to me. After 1 week waiting for a response, I had to call again and ask for a follow up. He finally returned my call and said that now I owe them $600 plus interest for the past few years, now my new balance is $1100. I asked to send me everything in writing and he said it was too much to provide that information. I would like to settle this collection but clearly with someone who can handle this better. I have a medical condition and I am willing to provide information if needed.Also attaching screenshot from my credit report that shows the balance reported and the status of the account.
Business Response
Date: 04/19/2024
Please see Navigant's response as attached.
Customer Answer
Date: 04/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:03/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are refusing to change my loan date to the first on the month when I was mislead to believe that my due date for my payment would be changed when I had agreed to make three monthly payments in a row to reconfigure and move the amount in arrears to the end of the loan. When I had approached them January of 2023 I was told by multiple reps that this was not possible but they did and now I am being told that the due date for the payments have not been changed as discussed over the phone.
Business Response
Date: 03/29/2024
Please see the attached letter in response to this complaint.
Initial Complaint
Date:02/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/23/2024 the Navigant Credit Union fraudulently made a withdrawal from my checking account on a loan which had been paid off and the account closed. When I discovered the theft today, I logged into their app and noticed a pending credit dated 4 days from now for the amount of the fraud. Since the loan account was closed when the loan was paid off on 1/23/2024 (a car loan, and title was received in the mail weeks ago), the fraudulent entry and pending credit are posted in another account. Their excuse that the systems don't communicate is likely false, but if not, then in violation of banking regulation. I am seeking restitution of the amount stolen, plus penalties of all interest paid during the duration of the loan and any other amounts as allowed by law.
Business Response
Date: 03/11/2024
Please find the attached as Navigant Credit Union's response.

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Navigant Credit Union is NOT a BBB Accredited Business.