Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to apply for a loan on 3/6/24 and loanservicesusa.com had me fill out information at this site. I was to pay $1 to get verified but the site would not accept the $1 said I was already a member. The company said don't worry about it, you won't be charged. I'm looking for a loan because I need money and they are taking money I don't have. I didn't agree to pay $39.90.

  Business Response

  Date: 04/03/2024

  We are not loanserviceusa. We do not take orders over the phone and there would be no way she spoke to someone during the ordering process. The only way to sign up is to complete a 4 page online form, provide full payment information, accept the offer terms and successfully complete a verification of identity. ****************** did all this from an IP address located in the same city and state ****************** lives. On March 24, ****************** contacted customer service to cancel. She was immediately canceled. ****************** was not eligible for a refund, however, as a courtesy one has been issued. As ****************** did sign up, did authorize the fees and has been cancelled and refunded we request this complaint be closed.

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/19/2024, 02/07/2024, 02/11/2024 I was charged ***** on all 3 occasions for services I never approved, agreed to, or authorized.

  Business Response

  Date: 03/07/2024

  ************** signed up for services. During that online sign up, he was required to complete a 4-page process that required his date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification with the credit bureau. The first notification we received indicating he wished to discontinue services was the receipt of this complaint. Upon receiving the complaint, ****************** account was cancelled, and even though he was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Freescorefast.com was the main company they promised refund which i never got itand now im being charged **** after no refund and after telling them i wanted it closed and on top of it im being charge the exact same amount by scrhug.com and crdfx.com so i know these companies have to all be related some way i just want my original refund and them to actually close my account instead of still trying to charge me and also use other companies please

  Business Response

  Date: 01/25/2024

  As ************ indicated she did sign up for services. ************ was billed the monthly fee of $29.95 for services on November 3. She then contacted us and indicated she couldn't afford the fee, and at that time she was offered, and accepted a lower monthly rate of $7.95, effective the next month billing. A refund was issued for the $29.95 billed on November 3. This complaint is the first indication that ************ was requesting to cancel. Her account has been canceled upon receipt.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged a fee of ***** monthly and I NEVER signed up for services from a company called CRDFX.COM I cannot see all of my credit card statements. However I know it has been charged the last four months WITHOUT my authorization. I do not even have an account to log onto their website when I tried to contact ***************** This is fraudulent. Shame on this company taking money from a single mom raising a daughter with ***** special needs and putting another daughter through graduate school. PLEASE help me get these charges removed at the VERY least. A refund would be the right thing to do, however I do not have faith in a deceitful company,.

  Business Response

  Date: 01/25/2024

  ******************** signed up for services from an IP address located in the same area in which she resides. During that online sign up, she was required to complete a 4-page process that required her date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification with the credit bureau. As such, ******************** signed up and authorized the charges. At the time of sign up ******************** was sent a welcome email to the email address on file, the same email provided on her complaint. This welcome email outlined the details of her offer, as well as the methods to contact us for cancellation. ******************** could have contacted us at any time to cancel her account, however, the first notification we received indicating she wished to discontinue services was the receipt of this complaint. Upon receiving the complaint, ************************ account was cancelled, and even though she was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know why or how this company even got my information but they keep trying to charge me ***** for services I've never used or received. They don't give u anyway to contact them. Unless u login. I never set up an account so why would I log in with no log in info. I want them to stop billing me immediately

  Business Response

  Date: 11/27/2023

  Records indicate that ************** did sign up for services from an IP address located in the same area in which she resides. During that online sign up, she was required to complete a 4-page process that required her date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification with the credit bureau. As such, ************** signed up and authorized the charges. At the time of sign up ************** was sent a welcome email to the email address on file, the same email provided on her complaint. This welcome email outlined the details of her offer, as well as the methods to contact us for cancellation. ************** could have contacted us at any time to cancel her account, however, the first notification we received indicating she wished to discontinue services was the receipt of this complaint. Upon receiving the complaint, ****************** account was cancelled, as such we request this complaint be closed.

• Initial Complaint

  Date:09/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is this company continues to miss lead people who are looking for help and the fact that they took ***** on August 31 and again a week later on September 8 a week is not 30 days nor is a week worth that much I didn't sign up for a trial I already use credit karma I will be calling this place to get a refund because I never logged into there system but these people should be stopped

  Business Response

  Date: 09/18/2023

  We take exception to the tone and implications indicated in ********************** complaint. Despite his claims, records indicate that ****************** did in fact sign up for services from an IP address located in the same area in which he resides. During that online sign up, he was required to complete a 4-page process that required his date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification with the credit bureau. As such, ****************** signed up and authorized the charges. ***************** could have contacted us at any time to cancel his account, however, the first notification we received indicating he wished to discontinue services was the receipt of this complaint. Upon receiving the complaint, ********************** account was cancelled, and as a courtesy the two fees were refunded.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent 25 minutes on hold and then another 15 minutes having to repeat myself constantly. We have no idea what was supposedly signed up for and when told we wanted to cancel was offered multiple discounted memberships instead.

  Business Response

  Date: 08/23/2023

  ******************** signed up for services on July 17. During that online sign up he completed a 4-page signup process that required his date of birth, social security number, full credit card, and billing information, as well as completing a third party identity verification directly with the credit bureau. As such, ******************** authorized the charges. ********************, ************************ wife, contacted customer service on August 15 and requested the account to be cancelled, which it immediately was. Since ******************** did sign up and authorized the charges, he was not eligible for a refund, however, as a courtesy a refund was issued. As ******************** authorized the charges and a refund was issued, we request this complaint be closed and removed from public view.

• Initial Complaint

  Date:05/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On may 2nd I was charged $39.90 for a monthly subscription and I have no idea why ! I signed up for a 7 day trail for $ **** but my card was rejected and I received no trial for anything and then a week later I was billed how can I be billed $39.90 if I never even received a trail period?!I would like a refund and want the billing to stop please

  Business Response

  Date: 05/16/2023

  As ****************** indicated he did sign up for credit monitoring services on March 28. Records indicate his $1 fee was successful and was taken to the portal upon signup to access his credit scores and reports.  Upon completion of his trial, his card was initially declined for the monthly fee. We understand from this correspondence that this is why ****************** did not call to cancel the service. Upon receipt of this notice, the account was canceled and a courtesy refund was issued.

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 5 2022 I noticed a withdrawal from my bank account for *****. I did sign up for a 7 day free trial. I cancelled my free trial the same day. Advertising was misleading. Not what I was looking for. I was charged 3! Times in December, July 5 and Nov 7th. I'm legally deaf I couldn't call. So I chatted with them on the site to cancel membership. The assured me it's cancelled. I chatted with them today and I was told they have no record of me chatting with a agent to cancel. That's a freaking lie. I was told since it's not on record I won't be charged again, Totally avoiding the fraudulent charges on my bank account.

  Business Response

  Date: 12/20/2022

  The trial ************ signed up for was a $1 7 day trial, followed by a monthly membership until canceled. This was clearly and conspicuously posted and in no way was misleading. The first time she contacted customer service was on December 11th via online chat. She requested to be canceled and was canceled immediately. She also requested a refund, and a courtesy refund was issued. This all happened prior to the receipt and filing of this complaint. As she did sign up for services, and her account was canceled as well as a courtesy refund already being issued we request this complaint be closed.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed I was being charged $39.99 a month from this company when I never heard of them.They have been taking it for a year and this is ridiculous. Every month at 402 in the morning

  Business Response

  Date: 11/10/2022

  ************** signed up for services from an IP address in *******, **, the same city and state in which she resides. At the time of the sign up ************** provided the email address ************************ and in order to be billed ************** had to go through 4 signup pages and provide her date of birth, social security number, and give her full credit card billing information including her full 16-digit card and then agreed to the offer terms. ************** was sent multiple emails informing her of changes to her credit report indicating that we were working diligently on her behalf. Even though ************** could have contacted us at anytime requesting her account be cancelled, the first indication we received that she didn't wish to continue with the services was the receipt of this complaint. Upon received the complaint ****************** account was immediately cancelled and even though she was not eligible for a refund, a courtesy refund has been issued. As ************** did sign up for service then never contacted us to cancel, we request this complaint be closed.