Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Proedge Remodeling Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Proedge Remodeling Inc

      80 Meadow St Warwick, RI 02886-6909

    • Proedge Remodeling Inc

      8 Griffin Rd N Fl 103 Windsor, CT 06095-1574

    • Proedge Remodeling Inc

      11 Walker Way Albany, NY 12205-4945

    Business ProfileforProedge Remodeling Inc

    Window Installation
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    7 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    ProEdge Remodeling specializes in manufacturing and installing replacement windows, storm windows, entry doors, and patio doors. The business also provides residential roof replacement service.

    Products & Services

    Windows, Doors

    Business Details

    This is a multi-location business.

    Find a Location

    Proedge Remodeling Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Proedge Remodeling Inc

        80 Meadow St Warwick, RI 02886-6909

      • Proedge Remodeling Inc

        8 Griffin Rd N Fl 103 Windsor, CT 06095-1574

      • Proedge Remodeling Inc

        11 Walker Way Albany, NY 12205-4945

      Headquarters
      80 Meadow St, Warwick, RI 02886-6909
      BBB File Opened:
      1/3/2019
      Years in Business:
      62
      Business Started:
      12/1/1961
      Business Incorporated:
      10/31/2016
      Type of Entity:
      Corporation
      Number of Employees:
      50
      Contact Information

      Customer Contact

      • Mr. John Gardner IV, Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/15/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On May 7th, we had a ProEdge representative come to our house and give us a quote on our windows and if we put down $1618 down that day they would take almost $2000 off the price. So we did put that payment down. Unfortunately, we had an unforeseen emergency come up and we can no longer afford the windows. I called to cancel the project as it hasn't even been started yet and i called on June 4th and talked to someone named ****. She said she would get back to me with an answer. I didn't hear back from her so i called the following day twice and was sent directly to voicemail. On June 6th, I received a phone call from the manager *********************** saying we were not allowed to cancel our windows had just been made that day. So all the sudden when i call to cancel, 2 days later my windows are magically done after being told they weren't going to be made until July because they were backed up on orders. The project has no set start date and ******************** threatened me and my family saying he was going to put a lien on my property and mine and my fiancs credit score would tank and that I wasn't allowed to cancel and had to go through with the project. He said no one cancels on him and they give everyone a 3 month waiting period before starting to put the windows in. He was rude and loud and wouldn't let me speak. He called me again today to explain he was sending my account to collections if I did not give him an answer in 24 hours. I already have been in contact with GreenSky the loan company ProEdge uses and they have a block on my account. They said ******************** isn't able to do anything with my account until the case is resolved. He is calling myself and my fianc making threats and trying to scare us into continuing to go thru with the project. Again, the project has not even been started, no date set. We do not want our deposit back so we can just be done with this company. I do not want them at my house.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin B

      1 star

      05/31/2024

      We have two deck doors that need to be replaced so we had ProEdge come out to take measurements and provide a quote. The appointment was for 6:30pm and I figured it would only take a half hour or so. Instead the sales rep went through a ridiculously long presentation (even after we stressed that we wanted to make this quick as it was dinner time and our son hadn't eaten) about the company's history, comparing their technology to their competitors, ASKING US HOW MUCH WE PAID IN ENERGY COSTS and what other work we'd had done, etc. By the time we got to product selection 90 minutes had already elapsed, and then came the price quote. Let me preface by saying we had 22 windows replaced in our home two years ago (through another company) and it cost approximately $35k. For twenty-two windows. ProEdge wanted $20k for TWO sliding glass doors. We told the rep that was far too pricey, and only then did he "realize he'd made a mistake" and "corrected" the quote to be $16k. We said that was still too high and that we'd look elsewhere, and then he turned into a haggling car salesman. He asked what price we were hoping for and after doing a little digging we said $10k. He made a phone call and said he could match that price, but only if we agreed to write a "testimonial" which he offered to write for us. By then over two hours had gone by and we declined the offer, and he still kept trying to convince us otherwise. Finally he took the loss but asked us to "rate" their company and their product - yes, rate a product we didn't actually purchase.Do not do business with this shady, pushy, sleazy company. They clearly ask you questions about your expenses to gauge how much they can upcharge you, and only drop the price when you push back and are willing to publicly praise them, or pretend they made a mistake when calculating. Absolute slimeball tactics.

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.