Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforBuilders Surplus, Inc.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 94 Industrial Lane, West Warwick, RI 02893
- BBB File Opened:
- 8/26/2008
- Years in Business:
- 36
- Business Started:
- 2/17/1988
- Business Incorporated:
- 2/17/1988
- Type of Entity:
- Corporation
- Number of Employees:
- 11
- Hours of Operation
Primary
- M:
- 7:30 AM - 5:30 PM
- T:
- 7:30 AM - 5:30 PM
- W:
- 7:30 AM - 5:00 PM
- Th:
- 7:30 AM - 7:00 PM
- F:
- 7:30 AM - 5:00 PM
- Sa:
- 7:30 AM - 4:00 PM
- Su:
- Closed
- Business Management
- Mr. Michael Winter, President
- Contact Information
Principal
- Mr. Michael Winter, President
Customer Contact
- Mr. Michael Winter, President
- Additional Contact Information
Phone Numbers
- (401) 475-6900Other Phone
- (860) 376-4400Other Phone
Website Addresses
- (401) 475-6900
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joyce B
12/04/2023
![](https://m.bbb.org/prod/ProfileImages/d153d0ec-aa64-492d-9d52-bb8f49a3df66.png?tx=w_46)
Builders Surplus, Inc. Response
12/05/2023
Dear BBB Representative,
After a thorough review, we would like to provide our perspective on the customers BBB complaint. On 10/15/2023, our customer ******************************* ordered a special-order door with one of our associates at our Post Rd ************************************ provided our associate with the measurements for the door to be built through the Special-Order Door process. We have a customer-signed copy of our paperwork which states, I agree to the above specs. They are correct as written. No returns or exchanges.
We understand and regret any inconvenience caused. However,we maintain that our actions are in line with our dedication to customer satisfaction. To accommodate, we extended an offer for our customer to return the door for store credit. It is important to note that our companys return policy, clearly outlined in our stores and on the customers receipt,stipulates our right to return items at our discretion within a specific timeframe for returns.
Thank you for your attention to this issue, and we appreciate the Better Business Bureaus role in promoting trust between businesses and consumers. We respectfully request the removal of this claim based on the information provided.
Sincerely,
*************************
General Manager
*************************
General Manager
Builders Surplus, Inc.
********************************************
Office: ********************
Fax: ************
Cell: ************
![](https://m.bbb.org/prod/ProfileImages/d153d0ec-aa64-492d-9d52-bb8f49a3df66.png?tx=w_46)
Builders Surplus, Inc. Response
12/05/2023
Dear BBB Representative,
After a thorough review, we would like to provide our perspective on the customers BBB complaint. On 10/15/2023, our customer ******************************* ordered a special-order door with one of our associates at our Post Rd location. ************************** provided our associate with the measurements for the door to be built through the Special-Order Door process. We have a customer-signed copy of our paperwork which states, I agree to the above specs. They are correct as written. No returns or exchanges.
We understand and regret any inconvenience caused. However,we maintain that our actions are in line with our dedication to customer satisfaction. To accommodate, we extended an offer for our customer to return the door for store credit. It is important to note that our companys return policy, clearly outlined in our stores and on the customers receipt,stipulates our right to return items at our discretion within a specific timeframe for returns.
Thank you for your attention to this issue, and we appreciate the Better Business Bureaus role in promoting trust between businesses and consumers. We respectfully request the removal of this claim based on the information provided.
Sincerely,
*************************
General Manager
*************************
General Manager
Builders Surplus, Inc.
********************************************
Office: ********************
Fax: ************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.