Business ProfileforRosanna's Flowers

my son ordered a birthday plant fro me from rosanna's flowers on jan. 24, 2023. the delivery person could not find my address. he called and I told him not to deliver till I got home since it was very very cold out and I didn't want the plant to be delivered till I got home. the plant could die from the cold. i gave him my address and told him to call me before he delivered the plant{gift}.. when i got home that day the plant was sitting in my cold foyer where I live. the plant started getting dead dry leaves the next day and days thereafter.I brought the plant back to rosanna's flowers to get a refund, exchange or credit. the salesclerk said no to all. She began cutting off many dried out brown plant leaves. I asked for the store owner. she said she not in and that she would say the same thing. no refund, no credit and no exchange. i had called the store owner and left emails for her before i went into the florist shop a couple of days before bringing in the plant. I received no calls or emails back from her.{+*****************************}. the plant i felt was defective and I wanted to replace it or get a credit or refund. the owner finally called me back and wanted to know what the problem was. I told her the plant was getting ***** dying leaves daily. she said that was normal and that the plant had to get used to my environment. I told her I was not happy with this plant since it was dying. she again said no refund, no credit and no exchange. she said if i was unhappy with the plant(my son paid $110 plus $15 shipping for it) to give the plant to someone else.I feel this business woman was uncooperative and non negotiable. I feel she treated me disrespectfully and didn't put the customer first. I do not recommend this ********************** to anyone.My son ordered this birthday gift for me. the owner blamed my son for giving the wrong address to where it was supposed to be delivered. I said he wouldn't to that. He knows where i live and has been there many times since we lived here 20years. He's a major in the US Army and deals with weapons and has to give exact coordinates. He is very thorough in his details. I feel whoever gave out the address made a mistake to the delivery person and he got lost finding where I live. Other customers have said the driver does not deliver flowers or plants to a person unless the customer is home to receive them. The driver did not do this for me. He delivered them without calling me first to see if I was home and left them in a cold cold environment. which killed the plant.I would like a full refund for the plant and delivery fee from Rosanna's Flowers in Westerly, ************.