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Business Profile

Health Insurance

CVS Caremark

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CVS Caremark's headquarters and its corporate-owned locations. To view all corporate locations, see

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CVS Caremark has 83 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 270 Customer Reviews

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    Review Details

    • Joseph M

      Date: 04/26/2025

      CVS mail order is horrible.They had something on file to not fill any meds.This was in 2017.When i called in they refused to fill current meds because of what was on file.I said that was 2017 and now its 2025 .They had all the correct info but refused to fill.Complete inapt idiots.They then called after back and forth for a hour and half to tell me they had ok to process from my doctor.I called my dictor to let her know i will go to pharmacy direct.The h*** will cvs caremark mail order bozos

    • Anne K

      Date: 04/12/2025

      I have had difficulty receiving medication on several occasions causing me to run out. I have been told I have to go thru them for 90 days supply or I would have to start paying out of pocket

    • Michael S

      Date: 04/09/2025

      Unbelievable!!!! I can't say enough bad things about this company. I am now afraid to even go to a doctor due to the problems that will arise when the billing is initiated. How can a company servicing so many people be so inept? I pray I live long enough to last the remainder of 2025 so that I can leave this company and begin to live again.

    • Carol B

      Date: 04/08/2025

      They took out 228 dollars out my account and I only owed ***** then they didn't even ship my new order. Refused to release the hold and was very rude. Called me a liar, hung up on me. I talked to 7 different people 3 of them was very nice the others not so much.

    • Scott T

      Date: 03/28/2025

      Unacceptable Denial of Critical Medication I am beyond frustrated with CVS Caremarks handling of my prescription for Mounjaroa medication I have been on for the past year and a half. This drug has stabilized my blood sugar and helped me lose 136 pounds, dramatically improving my health. Yet today, despite no changes in my life, job, or medical condition, my refill was denied without justification.This decision is not just an inconvenienceits a direct threat to my health. I have now gone four days without my necessary medication, and the consequences could be severe. The lack of transparency and refusal to provide coverage for a drug that has clearly been effective is completely unacceptable.CVS Caremark, how do you justify suddenly cutting off access to a medication that is working? How do you expect patients to maintain their health when you make arbitrary and unexplained decisions? I need immediate assistance to resolve this issue.If you are considering using CVS Caremark for your prescriptions, bewarethey have no problem playing games with peoples health. I expect a prompt response and a resolution immediately.

    • Rebecca N

      Date: 03/21/2025

      It's not worth the change.. move on.. they don't process payments right away. You'll end up sending money orders.. not worth it.

    • Nancy V

      Date: 03/15/2025

      I would be shocked if they were BBB approved. They are terribly disorganized to an extreme level.

    • Tim V

      Date: 03/15/2025

      CVS at ************** and *****************-Alpharetta Ga is incredible. The two pharmacists are always ready to help, the back-up professionals are amazing. It slime watching a professional sports team operate-seamless! Great job folks!

    • Nancy C

      Date: 03/14/2025

      Horrid! They used to be so good. So, on the spot, accessible, seemed like they all knew their jobs. Now, we have a new name for them....CVS WEDON'************** Horrid. Horrid. They continually mess up prescriptions, and the fiasco with Stupid Silver Scripts, caused the problem, I think.

    • Sean M

      Date: 03/12/2025

      The absolute worst of the worst prescription insurance. In 2015, my employer switched to CVS Caremark. Within weeks, they had created relentless obstacles to get our kids prescriptions filled. Our oldest son is on the Autism Spectrum and our youngest has ****************. They would lose prescriptions repeatedly, telling us to have the provider resubmit, then theyd demand that the provider try another med, then theyd decide the provider was out of network although they werent. Our kids went without. Wed give up and pay out of pocket until we could resolve the issue but this just piled up until we had a full financial collapse.I actually left my employer for another primarily to get away from CVS. Then, in January of this year, my current employer switched to CVS Caremark. Its been two months and they are exactly the same as they were a decade ago: I believe this is their business model to avoid paying for prescriptions. Im Type 1 Diabetic. Ive been without my medication for three weeks as theyve claimed my med is for weight loss which they dont cover (its not) Theyve claimed theyre switching it back and forth between their home delivery and a store location. Neither ever happens. CVS Caremark shouldnt be allowed to operate.

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