Customer ReviewsforCVS Caremark

The absolute worst customer service and completely incompetent. I have literally wasted weeks of my life dealing with these people.

The corporate office from ****************************** were so helpful please increase their salaries and commend them and leadership for great customer service skills teach ************** of ******, US ************ card, Experian, ****************************** Viscard customer service support to enhance their skills to CVS level. I appreciate all their support there and the pharmacies even when corporate is demandingKahala, Ala Moana and ******* except for *****, Jj and **** A

They have made my life H*** by witholding proper medically required dose. This whole company should be fined by Attorney General for abuse of and taking advantage of patients.

I have been stuck dealing with them for the last couple of years and its always the same. They constantly cancel my prescription for some random reason and give excuses on what they need. I provide everything they need they tell me they have that info on file already and when I ask what the issue is they say I need to just reorder my medication. I have really bad arthritis and havent had a stable medication routine since my biologic injections come through cvs. The sad thing is I cant go through another agency due to my insurance only allowing cvs to be the specialty medication supplier. Hopefully something will change and it will get better, as of today im almost 2 months with out my medication. CVS Specialty really ***** and they dont care at all.

When CVS began a new opportunity to pay $10 per year and get $10 every 30 days with this program, I signed up immediately in the early Spring of 2024. When the next month came, I was denied. After going to several CVS's I finally went the closest where I knew the staff several days ago and was told:I was no longer a member I could not get $10 off items once a month Cold water bottles and something else was not included That I would be charged $5 p/m God only knows what other things I as not told.I am requesting a full refund of the original $10 and every $5 they took out of my account.CVS deserves an F minus Thank you,******

They did not mail my stroke prevention meds to me on time before my current prescription ran out. I had a stroke on 6/6 and on 6/7 was given 30 days of 2 stroke prevention med. On 6/17 my doctor sent prescriptions for both to Caremark. Caremark claimed it was to early to fill them and waited till JULY3 to ship them so they did not arrive in time. I was left without meds and would have suffered another stroke if my doctor had not written me another prescription to a local pharmacy where I paid cash for them because Caremark would not approve the prescription. I will never use Caremark again.

The worst. Lies and dont know what is going on. Sent letters for approval to us. Now they dont know how letters were sent or why. The worst company to deal with.

This company is terrible. I'm on an injectable diabetes medicine that they automatically processed and shipped. The drug company offers a discount program that when you click online to find discounts on the caremark site it doesn't even come up. With express scripts they automatically found the coupon and applied it for me. Caremark is refusing to reprocess the claim that they automatically processed when the doctor sent in the prescription. This means that instead of paying $25 for my medication, they want me to pay $125 and I simply don't have it. They have the worst customer service I've ever experienced. The supervisor claimed that the discount program, "is a new experience for us." Seriously! This is a manufacturer program, not good rx. I know that discount programs for drug companies have been around for a long time, for many medication. What they may as well have said is, "we don't care about our customers.".

I received a letter from CVS Caremark on Saturday 5/11/2024 stating that they would no longer fill my prescription for ********. Note that their formulary states that they must give 30 days notice before removing a drug from their list. Two days later, on 5/13, my endocrinologist sent CVSCaremark a prescription for Mounjaro 15 mg. Two days later, on 5/15, CVS Caremark called me to announce that as of that date, they would no longer fill mail order prescriptions for ********, and that I would need to attempt to get refills at a local retail pharmacy. Someone else called again the next day, 5/15, to say the same thing. Both callers claimed that ******** was not in stock due to shortages, that they would never again fill ******** in all doses as pens or in vials via mail order. These were scripted lies. I received my order, perhaps just under their garrote of a wire, on Thursday 5/16. I think the real reason is profits. Its an expensive drug; ******** and recent legislation mandates a mere $50 co-pay for us ******** customers; and the overnight shipping for a nearly 20 pound styrofoam cooler, ice packs, and outer box is probably expensive. CVS Caremark failed to set up protocols to deal with shortages, which, according to the CDCs website, are intermittent and should end by the end of June. Logically, if Mounjaro is available through local retail pharmacies, then CVS Caremark can get it too.CVS Caremarks website has been a disgraceful mess since January 1, when it started covering ******** Part D prescriptions. Lost prescriptions, inconsistent information, a total dearth of information on shortages, and more plague the site, despite numerous, days-long shutdowns for repairs over the past few months.They would rather leave seniors in the lurch, many of whom cannot shop at local pharmacies due to health problems, than solve their appalling poor quality coverage.

I have never posted a review this negative.I am 71 years old.I was a member of CVS ******** Part D prescription plan for years.I recieved a bill for 29 dollars due on May 1.I paid 11 hours later on May 2.CVS Silverscript ended my membership on May 2.I had a prescription for a diabetic medicine.It was denied on May 2.I called Silverscript on May 2.Phone records show 1 hours and 3 minutes.I begged them to reinstate my coverage.On May 7 I sent emails to CVS begging for my medicine.Pharmacy continued to deny my medicines.I think I may be required to re-enroll.I'm on multiple expensive medicines.Re-enrolling would just set off rounds of prior authorizations imposed on busy doctors.Reinstating benefits would be fast and easy.My medical information has been the same for years.Even if I owed CVS money denying life sustaining medicine (I have never posted there's words)is simply corporate greed.Phone records show CVS called me Friday.I returned the call and encountered a run around involving 3 different numbers. I received another call today Monday.Apparently CVS headquarters doesn't work on the weekends.The pharmacy has denied my medicine since May 2.I was turned away without medicines on Sunday May 13.I sent records to CVS by *****.The documents included requesting CVS waive HPPA privacy laws.I hope if CVS responds it will be publicly posted.I do not hold any information confidential.I would be happy to pay Silverscript more money to reinstate coverage.CVS may be operating legally but denial of these medicines involves moral and ethical failure.I am posting this experience to warn other seniors to stay away from CVS Silverscript ******** Part D Prescription Plans.