Complaints

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On October 14 I purchased a car from the ******** ****** jeep dealership upon delivery, I noticed a chip in the paint on the rear quarter panel. I told the delivery gentleman that I would not except delivery unless they plan to do something about it. He called the salesman. **** *** **** assured me that the dealership would take care of it on the 18th. My car started on fire, I was forced by the Chrysler corporation to take the car back despite the fact that they said that they couldn’t tell if it was an internal or external fire leaving my safety in Jeopardy!. I have contacted Mr. ****** who is the GM of the Butler dealership who has said from the very beginning on the 18th that he would make sure everything was right and then he would take care of me throughout this process he has refused to return phone calls he has not kept his word he left me stranded for almost 10 days with no vehicle he finally on the 26th said that I could get out a rental car for up to $50 which, of course at today’s market you can’t do he has yet to reimburse me for the $600 of the worth of a rental and has yet to fix my paint. I have been in contact with him and the corporate office and nobody is returning any phone calls. The chip in the paint is notated on my ownership paperwork that the dealership has and there’s pictures that Mr. **** has and I still have the email that Mr. ***** said he was going to cover my rental that he has not. I was always promised by Mr. ***** that I was always going to be made whole, but from what it looks like he continues to lie and does poor business .

  Business response

  11/23/2022

  We are trying to resolve those issues that *** ********* is having. We have written and mailed a reimbursement check for $693.36 for her rental car. ***** ******* our ******* ******* has been in contact with *** ********* and told her to find a body shop in her area so we can get the chipped paint fixed on her vehicle. *** ********* is a valued customer and we are trying to get all her issues resolved.

   

  Customer response

  11/23/2022

  [A default letter is provided here wh*** indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID 18386554, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *********

   

• Initial Complaint

  08/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The dealership owes me $8000 from a trade in on a 2019 Jeep. The transaction took place on 8-18-2022. The $8000 was what I requested from a dealership when the deal for the trade in vehicle and new vehicle( 2022 Ram pickup) I purchased. The Jeep has been paid off and I’ve received bank payments notice from Bank of America, but still no check for $8000 we agreed upon. I was given a document that says we owe you $8000. I’ve visited dealership several times and will continue visit everyday until this issue is resolved. Please help thank you and please no more stalling.

  Business response

  08/29/2022

  Butler Chrysler Dodge Jeep acknowledges the fact that we owe *** ******* $8000 for the equity in the 2019 Jeep Wrangler that he traded into us.

  It is our company policy that equity checks are not written until we have the title to the trade vehicle in house and that information is relayed to the customer. The vehicle has been paid off, and we are waiting for the title to be released and sent to us.

  They are too many scenarios that might cause us not to get a title once it is paid off, so we always wait until we physically get the title. Once we receive the title, we will immediately write *** ******* a check for $8000.00

  *** ******* came by the dealership Saturday morning and spoke with our General Sales Manager, **** ****** concerning this. He explained why we had to wait to get the title before writing the check and *** ******* said he understood.

   

  Customer response

  08/30/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******* *******

   

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Butler has yet to give me an expected completion date on a service contract in which they have the parts to repair the vehicle. My auto hauling business has suffered waiting on the truck to get repaired. All I get from Debbie in service it that it is being worked on and that it takes 65 hours to complete. How many 65 hours are there in two months? I need answers to an expected completion date

  Business response

  06/17/2022

  We are certainly sympathetic to *** ***** circumstances. I have attached a timeline that shows the timeframe of her repairs. Unfortunately it took a while before her warranty company approved the repairs, and *** ***** approved her portion of the repair. The timing of all this is in the attached document. Once everything was agreed to, the parts were ordered by her warranty company. When the engine finally arrived on May 13, it was damaged during transit and another had to be ordered. The second engine arrived on May 24th. We only have one heavy duty lift in our shop, and there were other vehicles being worked on when the second engine arrived. As soon as those repairs were completed, her vehicle was brought back into the shop, and is currently being worked on. Her service advisor stated that she tried to keep *** ***** updated as parts arrived and when the vehicle would go back in the shop. Our Service Manager spoke with *** ***** yesterday about the status of her vehicle and when it would be ready.

  We take pride in our company and our customer service. We would like nothing more than to get this vehicle fixed and back to *** ***** as soon as possible.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩