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            Business ProfileEnchanted Homes

            Home Builders
            BBB accredited business

            Contact Information

            1479 Mount Lebanon Rd

            Campobello, SC 29322-8020

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            Email this Business
            (864) 895-0601

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2014

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            1479 Mount Lebanon Rd, Campobello, SC 29322-8020
            Email this Business
            BBB File Opened:
            6/11/2009
            Years in Business:
            19
            Business Started:
            3/14/2005
            Business Incorporated:
            3/13/2006
            Accredited Since:
            3/1/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Enchanted Construction LLC
            Business Management
            • Mr. Ryan C Kaiser, Owner
            Contact Information

            Principal

            • Mr. Ryan C Kaiser, Owner

            Customer Contact

            • Mr. Ryan C Kaiser, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/28/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            Enchanted Construction built our house in 2017. The punch list was never fully completed and we were advised to work the issues out through the warranty department which required contractors to come sporadically. Granite took over 4 years to be fixed. The biggest problem has been the roof. Shingles flew off multiple times and Enchanted said it was only covered for 1 year so we covered the cost of the repair. When we went to sell the house, we found out the shingles had been recalled - we were never notified of faulty materials by Enchanted. The shingle company said they would not cover the cost of a new roof because they could not find 4 shingles that were installed properly. Enchanted installed the roof improperly. When I contacted warranty, they repeated that the roof was only covered 1 year, even though this issue was present from the day the roof was installed. The roof was installed incorrectly at the time of the build with faulty materials and accept no responsibility for their craftsmanship.
            Read More
            Read 6 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Christopher F

            03/01/2024

            Well first off we bought our house in 2018. Loved the house other than them not mentioning the power line easement behind our house. Our fault for not knowing any better. Our problem is the new houses built across the road from us. Since they started building we've had construction debris blow into our yard. I've picked it up numerous times. It still blows into our yard it looks like a dump. I think they should have someone to pick it up. We shouldn't have to pick it up. You can plainly see it's construction material. Have called and emailed numerous times to no avail. Very disappointed in Enchanted it's all about the money for them.
            Read 1 More Customer Review

            Local BBB

            BBB of Upstate South Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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