Customer ReviewsforDominion Energy South Carolina

I was told by cinndy and I was threatened for no service if I did what others are doing all because I keep a clean minimal yard .I am be treated unfairly others can keep cluttered yards and no access to the utilities buT she said I have too .lighting struck the transformer behind my house I was lies to by the claims guy and supervisor on site I was told they where going to use smaller equipment to enter my yard the forced a big truck they my yard ga.aged my grass downed the internet line ran over bushes that where 20 plus yrs old left yard waste all over that they cut and wouldn't take there mess with them ..the supervisor shoved a phone in my face because I didn't wanted to talk to the claims guy I was sitting on the bench on the front porch when this happened ..I was told I was gonna shoot the guys by Justin well I didn't even own a gun ..Justin was disrespectful of My neighbores him and another kept walking thru my neighbores yard I confronted him about this he said u want power don't you respect for property has nothing to do with power .the moment the crew arrived on site they had no respect for property and for me the home owner .if the others don't keep immediate access that WHT should I have to only I have put countless time and money cleaning g up a mess from when I bought the house than dominion comes and trashes my property this is u fair to me when they ci dy says I can't fo what others are doing on there property ..they ran all over my yard and now the irrigation isn't working right .during this process I was not able to protect my property and guide them thru the yard to prevent damages every time I said they where damaging my property all they wod say is make a claim we don't care .they had another way with less issues I even pointed this out many times they choose to come thru my yard and damage my property .it took them 2 hrs to get here than another hr to put there fire out I was told urgentcy was an issue was it really took 3 hrs

I paid them $50 for a seasonal parking at their boat ramp at the damn on Lake Murray. The third time I tried to park there, I was turned away because the parking lot was 2/3 full and by manager’s standers it was full. I reached out to the manager of lake management and he said that is the new rules and no refunds. Is it me or is this an unfair business practice by a large energy company?

In July 2023, I was notified through the Credit Bureau that Dominion Energy reported a “charge off” status for my account (3-2101-3317-1599.) Dominion Energy refuses to remove the “charge off” status from my credit report after numerous attempts with customer service via email. I am disputing this debt because I never received a bill or notice. I do not reside at the residence the bill was sent, and I had no knowledge of the bill. I have never lived at the home address where the bill was sent. Dominion was aware that the property was a rental property and had my physical address in another state, where they sent other mail correspondence for another rental property. I wish to settle this debt in full without prejudice in return for removing the “charge-off” status with all and any credit reporting agency you have reported to. I am a service-connected disabled veteran, and this is impacting my livelihood (credit score). It is unethical, and the customer service lacks empathy for their customers.

There smart meter has charging me 298.98 on 1 month when no one was living there and 572.67 the next month no one was living there and they refuse to fix the problem

The customer service with Dominion is horrific. They own a pole behind my house where they allow other companies to co-locate (hang their lines). Some of the lines fell in my backyard. Because they were cable lines, Dominion would not do anything and could not even tell me whose lines they were. They were not running to my house, just fell in my yard. So, I had to call every cable company in the area to figure out whose lines they were and to get help. This is ridiculous. You own the pole, you should have a list of who has lines running to the pole. This was a dangerous situation. My small children could touch the lines. Dominion was zero help.

We purchased a Sensi thermostat from dominion about 18 months ago. So far, we have had to place and pay for 2 service calls to fix what turned out to be thermostat malfunctions. Do not fall for their bargain, energy efficiency bs.

Horrible customer service. Decades with SCEG and Dominion. First time ever we have had a leak and zero help to reduce bill. Absolutely ridiculous!

I was on budget billing. My payment was a little late so they dropped me from the program. That part is fine but what is not okay is now they say I owe 700$. My bill has never even seen 400$ before I was on their program. When I called they keep saying I had an owed balance from at first August and then they changed to September but I was never informed of an owed balance until I was dropped from the program. My bill has been paid every month for five years. A little late but paid. They are full of ****!

Completely unable to even start service via app and online portal. Customer service takes over an hour to contact on a good day.

What a bunch of crooks, they must be working for the government. I guess when you own a monopoly, you have the privilege of gouging your customers. I hope your power goes out permanently.