Reviews

This profile includes reviews for Dominion Energy South Carolina's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dominion Energy South Carolina has 6 locations, listed below.

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  Dominion Energy South Carolina

  220 Operation Way Cayce, SC 29033-3701

  
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  Dominion Energy South Carolina

  PO Box 100256 Columbia, SC 29202-3256

  
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  Dominion Energy of North Carolina

  800 Gaston Road Gastonia, NC 28056

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  South Carolina Electric & Gas Co

  1812 N Irby St Florence, SC 29501-1529

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  Dominion Energy of North Carolina

  15 Overland Industrial Blvd Asheville, NC 28806-1376

Review Details

• Review fromMargrethe M

  Date: 03/19/2025

  1 star

  Margrethe M

  Date: 03/19/2025

  A four-hour window to have the gas cut on is very unprofessional. There surely must be a way for the technicians to notify an owner when they are within 30 minutes to an hour of arrival. Judging from other comments, I can’t expect much customer service going forward, either. A pox on this company!

  Dominion Energy South Carolina

  Date: 03/24/2025

  We apologize for the inconvenience; the company does offer a call before going which means the gas journeyman will call when he would have been in route to your home. In the future, for any service order please request that you receive a call before going. This will reduce your wait time.

• Review fromRose C

  Date: 03/18/2025

  5 stars

  Rose C

  Date: 03/18/2025

  House next door service still connected with my house. They added that bill to mine and told me I had to pay the neighbors bill. The neighbor was my mother that passed away. I helped pay her bill with my email account. After she died everything was paid for and service was suppose to stop, I was told by Beaufort office that it would be taken care of. They never did and when unknown people moved in it with out permission they never turned it off. These thieves created bills and broke laws. Now that house energy bill was added to my account without them talking to me. My mom does not owe them anything. She died in 2019 just before Christmas.

  Dominion Energy South Carolina

  Date: 03/24/2025

  The company shows no record of a request to turn services off at the location you are referencing. All communications were being delivered to the local address, along with via email that is connected to all accounts. We apologize for the confusion and the balance has been transferred since both accounts were under the same account holder's name.

• Review fromJoseph G

  Date: 03/02/2025

  2 stars
  Charged 365.00 for Jan, house is not lived in, thermostat set at 65' crooks and criminals

• Review fromMark J

  Date: 02/26/2025

  1 star
  Dominion Energy is one of the most difficult companies to work with...ever! It takes a lot of effort to make a simple request an agonizing ordeal. for starters, my most recent attempt to make a simple phone call for a service request took over one hour and (4) separate attempts...the first two the line suddenly disconnected after partially completing the process of 'choosing from the following options.' SCE&G selling out to Dominion might have been necessary from several aspects, but the consumer was the ultimate loser in that transaction. If there was any other option for service, I would take it!

• Review fromGina P

  Date: 02/15/2025

  1 star
  They are terrible. They're too expensive. No help for people who are on a fixed income. You cannot get on a budget building.Screw you 9-12 months! Then you could qualify for budget billing.Why should I have to use my over-the-counter? Benefits to have to pabefore the main energy

• Review fromBrad M

  Date: 11/14/2024

  1 star

  Brad M

  Date: 11/14/2024

  Never in my 47 years of living have I had to pay $286 for a deposit to get electricity on.. are we not All God's children that's supposed to be treated with respect and kindness how does this fall in that category ripping people off when we're already starving to death I only eat once a day as it is because the government inflation .. so Dominion energy is doing inflation on people that are already starving and dying and homeless I was homeless for 3 months before I even got this place so I got to cough up $286 I don't even have.. I paid my bill every single month for the last 20 years so why do I have to pay a deposit if I've been your customer that long so obviously you don't care about none of your customers you don't care if anybody even gets electricity on it so good luck in hell cuz that's where you guys are headed for ripping people off for no reason whatsoever I can see if I never paid my bills yeah good luck thanks for nothing

  Dominion Energy South Carolina

  Date: 11/15/2024

  The company has reached out to the consumer and advised of their findings.  We apologize for the inconvenience and have made the necessary corrections to the consumer's charged deposit.  

• Review fromBeverly C

  Date: 10/04/2024

  1 star
  They were clearly not prepared for Hurricane Helene. 8 days later the power in our subdivision has yet to be restored. SCEG refuses to provide any status as to when restoration maybe expected. Many surrounding homes serviced by SCE&G have restored power. Dominion's website states they're focus is the hardest hit areas. These homes were not as affected as some who remain without.

• Review fromJulia L

  Date: 10/03/2024

  5 stars

  Julia L

  Date: 10/03/2024

  I am truly very appreciative of the folks that restored my ( on so many THOUSANDS of others) power after Helene ! Great job !!!

  Dominion Energy South Carolina

  Date: 10/05/2024

  We appreciate your kind words! It was one of the most damaging storms our company and customers have experienced, and the patience and kind words such as yours will keep us motivated until every customer has been restored. Thank you.

• Review fromJohn S

  Date: 09/29/2024

  1 star
  After Hurricane Helene they are clearly not prepared for anything. Florida had 3 million without power, within 24 hrs it was down to 500k. In Aiken SC we are on day 3... Most of the county has no power and we check the outage map hourly... We have 1.25 million without power... After 3 days they are bragging about getting 200k power back. WTF?!?! Watching the areas that were barely hit get full service restored while nothing is happening here. We drive around town... Literally see 2 crews of about 3 people working. Unacceptable. Period. I hope the State investigates this company for negligence. Send some crews to the HARDEST hit areas .... Don't focus on businesses 1st focus on residents who are suffering, throwing away 100s in food products, sweating in 90 degree temps with 80% humidity. They are literally unprepared and doing everything backwards.

• Review fromPhil M

  Date: 08/08/2024

  1 star
  I recently sent an electronic payment to Dominion, unfortunately an additional number was added to the payment, so instead of 346.12 it was cashed by Dominion for 3461.23 which they gladly accepted. I have been calling them since July 25th to try and get my money back and they have stone walled me since. The excuses were had to wait for check to clear, originally telling me 10 business days, they have since taken another payment for August, now telling me I can’t get my money back until August 21st, they’ve basically have my money for a month and they have lied to me first telling me 10 business days but actually it’s more like 21 days