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Find a Location

Great Southern Homes has 1 locations, listed below.

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    Business ProfileforGreat Southern Homes

    Home Builders
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 16 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/21/2009

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers new home construction and development.

    Business Details

    Location of This Business
    917 Chapin Rd, Chapin, SC 29036-8875
    BBB File Opened:
    10/30/2002
    Years in Business:
    24
    Business Started:
    1/1/2000
    Business Incorporated:
    5/10/1999
    Accredited Since:
    9/21/2009
    Type of Entity:
    Corporation
    Number of Employees:
    150
    Business Management
    • Ms. Kookie McGuire, CFO
    • Mrs. Tammi Nieri
    • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.
    • Mr. Shelton Twine, COO
    Contact Information

    Principal

    • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.

    Customer Contact

    • Mr. Michael Nieri, CEO and Chairman
    • Ms. Kookie McGuire, CFO
    • Mrs. Tammi Nieri
    • Mr. Joel Harmon, Customer Relations & Warranty Dept. Mgr.
    • Mr. Shelton Twine, COO
    Additional Contact Information

    Fax Numbers

    • (803) 699-4735
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/15/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    December 2023 we closed on a home we bought from great southern home's in crystal springs lake and they promised us the world and we got cheep labor that is atrocious at best workmanship boards cut way to short - sheet rock workmanship was the worst I've seen -- put the bracing for the railing on one side of the wall and the railing on the other and after tell them that they did it on most of the home's on this road they did it again -- flooding yard -- takes forever to get hot water to the sink kitchen -- like 30$ a month just looking for hot water to wast dishes --- I can prove that they didn't or couldn't read the blueprints on this home --- A/C problems up and down the road they installed core in up side down got guy on video standing in my driveway telling it was installed up side down --- nail misses like you've never seen --- not enough driveway to park to cars and get out the cars and forget about getting in and out the garage ---- I told them about the wood that has beetle damage on two home they are building right now and I have pics and they kept right on building and I mean like 70% of the 2× 4 have very bad beetle damage ----- I've beetle threatened buy two people from great southern homes -- they didn't finish clearing my lot like they said they would --- I have over 500 pics and videos if anyone would like to see cause they didn't want to them ----- complete mess we have here --- they came out to fix a door and left a screw I. My closet and I stepped on it bear footed ----- back porch light coust $9.99 at lowes inside door handles falling off and sticking ----- lie after lie-)
    Read More

    Customer Reviews

    16 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Suzanne G

    1 star

    06/14/2024

    I highly recommend not purchasing a GSH home. Their site work, soil prep, sod and tree plantings is atrocious. Add 8-10k to price of home to allow to correct the terrible work their sub contractors (mainly landscapers) do. Wouldn’t recommend this builder to my worst enemy.

    Great Southern Homes Response

    06/18/2024

    Good Morning BBB, and thank you for contacting us in regards to this homeowners concern. We have looked into this and nothing was noted on the homeowner orientation paperwork for Ms. G****** about any landscaping issues. We have also checked any and all warranty service request tickets for her home from closing until today. Unfortunately there are no tickets in the system related to this or any landscaping problems. Per residential building standards and GSH's homeowners manual, landscaping is an excluded item in our warranty paperwork handed out prior to and at closing that each homeowner signs. With that being said if the homeowner Ms. G****** would have reported something in the first 30 days we would have assessed it as a courtesy and made any necessary corrections as a one time courtesy. However at this point in time any responsibility in reference to this concern would be the responsibility of the homeowner. Thank you for reaching out to us at GSH! Joel B. Harmon Customer Experience & Warranty Dept. Manager Great Southern Homes

    Local BBB

    BBB Serving Central South Carolina & Charleston

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