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Business Profile

Car Rentals

Drive Away Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

This profile includes complaints for Drive Away Rentals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drive Away Rentals, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business first of all has a giant sign on the door to the entrance along with in the foyer about being A+ accredited by the BBB which would be false information according to your website. Second the employee Ms. Debbie is completely unprofessional along with prejudice and being a thief. The car I received had a fair amount of internal damage to it along with a tire sensor light on and an engine light. The brakes did not have a proper working ABS on it and the inside charger ports didn't work so I ended up stranded in the middle of nowhere with my 2 small children begging to borrow a charger port to even get home. I paid the deposit and rental fees daily along with insurance on it and sent the confirmation to Debbie almost daily. The day before we went to turn it in I was threatened by Debbie both personally and legally. She then sent people to my place of residence by gps location of the car to ask me questions and threaten to return the car. We then took the car back and were told we had to wait on back up employees to come, over me having to file a report with the police for harassment, in order to return the car so we sat in the office with Emily (the only decent person to most likely ever work for this company) for over an hour waiting on Debbie to send the refund because the car was returned in same condition. After waiting Debbie said she was driving so she would have to refund our deposit via cashapp once she stopped driving. After reaching out to her again Hours later she decided she would not be sending back the deposit because she no longer accepted the insurance we had purchased and unless I gave her an another $154 she would not give me my $150 deposit. Their contracts however state it is their responsibility to maintain insurance while the other says its me. I have sent her confirmation of the insurance and her texts previously accepting it in which I was threatened again and had to go file another police report. Rob the owner does not help.

    Drive Away Rentals, LLC is NOT a BBB Accredited Business.

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