Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bintelli golf cart from ****** Auto Center in December 2022. While ****** Auto sold me the golf cart it was delivered to him by the Manufacturer, Bintelli with batteries that were 57 months old at the date of purchase unbeknownst to the selling authorized dealer. The cart was sold to me as new, and I was assured that the batteries in the cart would be no more than 3-4 months old, per Bintelli’s standard practice. However, after experiencing significant battery issues, that was when I discovered the batteries were 57 months old (manufactured in March 2018) at the time of purchase . This information was confirmed by Bintelli and the battery manufacturer. Despite this, Bintelli refuses to take responsibility for installing such old batteries in what was sold as a new vehicle. I have made several attempts to resolve this matter directly with Bintelli, requesting either a battery replacement or appropriate compensation due to the premature failure of the batteries, but they have refused to provide any resolution. The company has deferred responsibility to the battery manufacturer, despite the fact that Bintelli delivered the cart to their authorized dealer with these aging batteries. This is a clear case of distributing a defective or compromised product to a consumer, and I believe Bintelli has an obligation to stand behind its product.

  Business Response

  Date: 11/04/2024

  I'm sorry but this simply is not accurate. When that cart was manufactured, there was a nationwide battery shortage and we were only able to install batteries each week that were delivered to us brand new that week from the battery suppliers. There has been no point in company history that we've installed three year old batteries in a new cart. What a dealer does with their vehicles once they receive it, we have no control over. Additionally, as this cart was not purchased from us directly, there's nothing we can do as the transaction happened between the customer and another company that has no affiliation to us.

  Customer Answer

  Date: 11/04/2024

  Thank you for forwarding Bintelli's response. However, Bintelli’s statements are not consistent with the facts confirmed through documentation and communication with both Bintelli and the battery manufacturer.
  Battery Age Verification: Upon experiencing premature battery failure, I reached out to the battery manufacturer and was able to verify that the batteries installed in my cart were manufactured in March 2018. This places the batteries at 57 months old at the time of purchase in December 2022. I have provided this documented date code to Bintelli directly, and they have confirmed the manufacture date, making it indisputable that the batteries were several years old when the cart was sold.
  Bintelli’s Accountability in Manufacturing: Bintelli claims there was a battery shortage and that they only received new batteries at the time of assembly. However, this does not align with the confirmed manufacture date of the batteries in my cart. Furthermore, Bintelli has previously assured customers that they use batteries no more than 3-4 months old in their products. Yet, they provided batteries over four years old, undermining that standard and leading directly to the issues I now face.
  Delivery from Bintelli to Authorized Dealer: This cart was delivered to ****** Auto Center, an authorized Bintelli dealer, directly from Bintelli with these aging batteries. The dealer did not alter or replace any batteries upon receipt; thus, the batteries provided by Bintelli were the same ones installed at their facility. Bintelli's attempt to deflect responsibility onto the dealer is inaccurate, as the dealer did not have any involvement in selecting or installing the batteries.
  Bintelli’s response lacks accountability and disregards the product standards they claim to uphold. This complaint is therefore based on verifiable information and documented communication. I am seeking assistance from the BBB to ensure that Bintelli takes responsibility for selling a cart with batteries that were near the end of their lifespan at the time of purchase.
  Thank you for your continued assistance in this matter.
  

  Business Response

  Date: 11/12/2024

  Batteries of that age were not installed by Bintelli. The dealer may have taken the new batteries out of that cart and used them for another cart and then replaced with batteries they had in stock. We can't confirm as we have no control over what a separate dealership does. All we can do is confirm that batteries of that age were not installed by Bintelli.

  Customer Answer

  Date: 11/12/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Thank you for forwarding Bintelli’s response. There are several critical inaccuracies and contradictory statements within Bintelli's reply that must be addressed:
  Contradictory Statements on Record-Keeping and Battery Age: In prior communications, Bintelli indicated, “Unfortunately, given the time that has elapsed with the unit, Bintelli cannot verify the batteries or assist any further with the issues you are experiencing.” This statement strongly implies that Bintelli lacks adequate records to verify the specific batteries installed in this cart. However, Bintelli now claims, “Batteries of that age were not installed by Bintelli.” If they lack the records to confirm the specific batteries used, as previously stated, how can they confidently deny responsibility for the installation of these aged batteries? This contradiction highlights an inconsistency that should not exist in a company committed to product integrity.
  Deflecting Responsibility onto the Authorized Dealer: Bintelli’s claim that the dealer may have swapped the batteries after receiving the cart is unfounded. There is no evidence to support this claim, and it’s unreasonable to expect the dealer would compromise a new cart in this manner. Furthermore, Bintelli previously claimed that “there’s nothing we can do as the transaction happened between the customer and another company that has no affiliation to us.” This statement is misleading; ****** Auto Center is indeed an authorized Bintelli dealer, verified in communication with the BBB.
  Lack of Accountability and Transparency: Bintelli’s assertion that they “have no control over what a separate dealership does” is a clear attempt to avoid responsibility. As the manufacturer and supplier to an authorized dealer, Bintelli bears accountability for ensuring that products delivered to and sold through their dealer network meet advertised standards. By denying this relationship and suggesting unsupported battery swaps, Bintelli’s response raises serious concerns about their commitment to standing behind their product and authorized sales channels.
  I am seeking assistance from the BBB to ensure that Bintelli takes responsibility for the fact that this cart was sold with batteries already at the end of their useful life. I am requesting that Bintelli either replace the batteries or provide an appropriate refund to resolve this issue fairly.
  Thank you for your continued assistance in this matter.
  
  This updated response calls out Bintelli’s deflection tactics and reiterates their obligation as the
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 11/13/2024

  This customer did not purchase any product from our company. We suggest they contact the company they purchased their golf cart from as we can not assist them. Bintelli does not sell golf carts to the retail public.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2023 I purchased a brand new Bintelli golf cart from ********* ***** * *******. The readout on the dashboard had an electrical issue and did not operate correctly. The LED screen was pixelated and looked as though it had moisture damage. *******’s said they would order a new one but I never heard back from them. The cart was purchased for use at my camp that I only use on mostly weekends from Memorial Day to Labor Day each year. With little use, the cart was stored as advised for the winter and was reopened for Memorial Day. On June 14, 2024, with approximately 200 miles on it, after a short ride, the cart was parked near our lake while we walked around our small campground lake and when we returned to the cart it was in flames. *******’s refused to pick up the cart and instead had me pay $200 to have it delivered to them for warranty repair. The cart is obviously still under full warranty. *******s copied me on emails with Bintelli however neither has honored the warranty and rather has informed me they do not intend to. As the pictures show, there was obviously a manufacturers defect somewhere in the operating system of the cart and I believe a full replacement is the only fair thing.

  Business Response

  Date: 08/01/2024

  We are very sorry to hear about the issues! The dealer that sold this cart to this customer informed us that the required preventative maintenance was never completed on the batteries for this cart, which likely resulted in the fire. As such, it wouldn't be covered under the warranty. We suggested that the dealership and/or the customer file an insurance claim for the damage as that would be the standard course of action here. 

  Customer Answer

  Date: 08/01/2024

  
  Complaint: 22074545
  
  I am rejecting this response because:

  There appears to be a breakdown in communication between the dealer and the manufacturer. As you can see by the few attachments, (I have several more) the dealer has determined upon inspection of the vehicle that the fire was not caused through any neglect or fault of mine, but rather was obviously a manufacturer defect. I have owned golf carts, both gas and electric, for more than 33 years, and I am well aware of proper care. All appropriate steps were taken with the cart, and, as has been pointed out time and time again during negotiations with Bintelli through ******* ***** *** *******, the cart has 200 miles – less than one season of use! When the manufacturer was asked by the dealer, what specifically I could have done as “routine maintenance” on the brand new cart, nothing was relayed, but a vague response. The manufacturer appears to be attempting to pass off responsibility to an insurer for an obvious manufacturer defect. The batteries had sufficient water; the only charger used was the internal charger that came built into the cart; no modifications were made to the cart in the short time it was owned. The dealer has inspected the damage cart, the consumer, not at fault. Plain and simple, and Bintelli is failing and refusing to stand behind its product and warranty. 

  Sincerely,
  
  Colleen Kelly

  Business Response

  Date: 08/02/2024

  The customer may have only had this vehicle for a year but the vehicle is 2 years old. It was delivered to the dealership on 8/16/2022. As a manufacturer we are at the mercy of the data we are provided from the dealer that inspects the vehicle. The dealer that inspected this two year old vehicle stated the batteries had never been properly serviced during its two year time with the dealership and the end user. This is a situation that the dealer and end user will need to work out among themselves. It is recommended that an insurance claim be filed for the damage.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new golf cart. I spent over $14,000. In less than 1 week of owning it the battery case melted. The company came out took it back and fixed it and gave an upgrade of the battery (from regular batteries to lithium) for out inconvenience. They had the golf cart for 3 days before retuning it. Within less than a week that battery was not working and there was a short somewhere. They came out to take it back and fix it yet again. They have had the golf cart for 6 days this time. We have had this golf cart only one month and we have not even had it for a full month because they had it twice to fix a bad battery. I am an ex firefighter and I have children living in my house and I am very afraid of having a fire hazard in my house. They company does not want to do anything for my in regards to returning it because I do not feel safe or paying my 1st month payment since they had it most of the month. I am very unhappy with this company and scarred to have this golf cart, and the company does not care!!!

  Business Response

  Date: 07/05/2023

  We actually spoke to this customer this morning. He did have a defective battery in the first month of ownership and we immediately picked it up and took care of the issue at no charge to him. At this point, he wished to change the battery system on the cart from lead acid to lithium. We completed the work for him. When he had an issue later, it was not a battery or short problem and we explained this to him. There was a loose wire on the display gauge on the dashboard. We fixed that and he refused re-delivery. There's nothing wrong with the cart and it's been fixed for no charge under the warranty terms. We've alerted the customer we are ready to deliver it back to him at no charge to him whenever he's ready. 

  Customer Answer

  Date: 07/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  I did not upgrade the battery. They gave it to me as an upgrade I did not ask for it. This is the second problem that I’m having with the cart and 21 days of owning it and they are not giving me any kind of refund they are saying it’s not a short which it is if a wire is bad and the gauge is not working. It means that it is shorting out which means that there’s a fire issue they could say whatever they want to say that’s fine and yes, they have to fix it at no charge because it’s only 21 days old. They have not offered me any kind of refund. And this is why I am the way I am because I don’t feel safe with this issue.
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/05/2023

  We are following the terms and conditions included in the motor vehicle purchase. The vehicle has been repaired under the warranty terms agreed to at the time of purchase.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our brand new golf cart in September 2022. We took it out just a couple of short runs until the weather warmed up. In January 2023, we noticed that it was not running properly. It can only go about 6 miles max until it slows down to its "slow mode" and we need to limp home where most of the time, it is at 1% charged according to their phone app. Also, if we drive it a mile, park it, turn it off and leave it for an hour, it will do the same thing on the way home. These are advertised to go 30 or more miles. We expect this to function correctly to where we can go out and around the neighborhood for more than 10 minutes at a time. VIN ***************** We have been through multiple troubleshooting techniques given to us by the dealer. That did not work. We took it to a golf cart repair shop two times. The first time, it did not resolve the issue. The second time, they replaced the computer in the golf cart and it still did not resolve the issue. We were told by the shop they are not sure what would resolve the issue. Both times the golf cart went for repair, we were personally held financially responsible. So, at this point, we are paying for a brand new, 2022 golf cart that is non-functional. On May 4, 2023, we sent an email to Jessica that we were still having the same issue after it returned from the shop the second time with no proactive response. I have an email chain since the beginning of this problem if you’d like it with pictures I can submit by email, it won’t let me upload . We have contacted the attorney general but have not had a response in about a month from either party

  Business Response

  Date: 07/03/2023

  Here is the update from one of our customer service reps:
  
  December 20th - Blake & Haley forwarded an email with a request to be contacted for warranty claim. I reached out to them via telephone ***** ******** and left a voicemail. With winter break I followed up again, the next day and received no response and left another message.
  
  January - Followed up when we returned from office and called ******* ****** again. No response, left a voicemail.
  
  February - ******* reached out on 2/6/2023 and explained he never checks voicemail. We had a great conversation about his SOC meter not being synced to the batteries and he was not sure about the battery life due to this I went through a checklist with ******* to ensure that he has been caring for the batteries appropriately during the winter months:
  
  20 amp outlet/no extension cord. If he needed to use an extension cord to ensure it was 10 gauge. He stated he didn't use an extension cord.
  Ensuring the to check the water levels: ******* stated he filled the distilled water after fully charging the cart
  Ensure the battery connections are tight, and clean. He stated they were.
  I asked if during the first few weeks of owning the cart if he was using the batteries down very low before recharging. He stated it was not due to having a short battery life, he never went more than 10 miles/one hour.
  I asked if there were any fault codes, ******* stated there were no fault codes.
  
  I offered to send over an email to explain the steps to resync for the SOC meter. He also stated that the tires had worn down. I explained that may be due to the cart needing an alignment. That I would work on finding a service in his area that may be able to assist with this. He did not respond to my email until 2/24/2023. He stated he was having issues with the Lester Charger Connect App connecting to his cart and I offered to explain how to reset the charger to assist with this issue. 
  
  March - ******* reached out 3/4/2023 and stated that his cart was still having issues. I was still working on finding a service center in his area that would work on a Bintelli cart. I was having very little luck and the one service shop I found, ******* refused to go to the that location as they looked "shady" ******* took it upon himself to contact ******* Golf Carts in Wilmington, NC and told them that Bintellli approved them to come and pick up his cart and perform warranty work. Journey is 4 hours away and this was never discussed between ******* and myself. Journey's reached out to their account rep to confirm *******'s story. He named me as the one that approved this. ******* also stated Bintelli was covering transportation, labor and parts. Journey knew that was not our warranty coverage so they knew to confirm. 
  
  During this week, I reached out to Haley for assistance. We were able to locate a service shop, ********* Golf Carts, that was willing to work on *******'s cart and ******* was in agreement with their shop. Bintelli was going to cover the transportation and the parts and ******* was responsible for the labor cost. This was confirmed on the phone with ******* prior to the cart's pick up for service. ********* picked up *******'s cart on March 28th. As an effort to smooth out the upset customer, I agree to also send out replacement tires for ******* as well. They arrived on the 29th. ********* reached out to provide me with the fault codes the cart was populating. Fault Code 23/52 Upon this information, we worked with ********* to get a tablet out to ensure there was no underlying issues with the cart. The tablet was sent and received around 4/4-4/6
  
  April - ********* Golf Carts still has *******'s cart, history show Fault code 23/52 - Tech at ********* and Owner both say they are not having any of the reported issues while the cart was in their possession. Tech did bring up that the reading was 105v and they believe that was due to a short somewhere.
  
  The cart was returned that day to the customer. ********* said he called 3 or more times a day during the 2 week period they had the cart and was very pushy about getting it back ASAP. I was not notified the cart was returned until I received an invoice for transportation. I reached out to ********* to confirm the cart was in working order and they stated yes. 
  
  ******* ****** sent an email on April 20 with more information about the cart not getting the proper mileage as stated. He provided screenshots and stats to prove the cart was only getting 6-7 miles a "full charge". He requested for the cart to be brought into service again which I set up for him with *********. We had the cart picked up, and controller replaced. ********* did not communicate to anyone they were returning the cart on 4/28
  
  May - When I was back in office and saw the email stating the cart was returned to ******* ****** without notification to any parties. My email communications with ******* ****** was Wednesday May 17th. I followed up with ********* and they said they would be in touch with ******* to assist him further. I followed up on May 23rd before the holiday weekend. We have not heard from ******* since then and suggest he works directly with his local service center, ********* to get his vehicle looked at if he feels they did not complete the work they were paid for.

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a motor scooter from Bintelli for $1,999 which was delivered to my address. It was damaged in transit, photos were taken and sent in, many e-mails and phone calls exchanged, but nothing was done to remedy the problem. I later had an accident and need to have it repaired. I called every motorcycle/scooter dealer in my area and all of them refused to even look at the scooter, explaining that they couldn't obtain parts for a Chinese scooter. I have repeatedly asked Bintelli to pick up the scooter and take it to their closest dealer in order to have it repaired and they have repeatedly told me to take it to a local repair shop. They have refused to repair their product or correct the damage done by XPOLogistics, who delivered the damaged scooter on 9/21/2022.

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/26) */ Good Afternoon, The customer contacted us stating he received his scooter damaged from the freight carrier, XPO. He spoke with one of our supervisors who requested pictures of the damage (as is our standard practice). He stated he would have his neighbor submit them for him because he didn't know how. We never received pictures of any of the damages. He told us he submitted them through a form that doesn't allow uploads and when we asked for them to be submitted to an email address he refused. He then wrecked his scooter. He claims that every local shop refused to service/repair his scooter because they couldn't get parts for the scooter. We called several dealerships in his area to help him out- as we have done for many customers in the past if they don't have one of our dealers in their area, and each person we spoke with said they refused him service because of his nasty attitude and general unpleasantnessnot because of parts availability. Bintelli would be more than happy to have write up an invoice and send parts needed for the repair sent to any shop who agrees to work with him and we would also be happy to send any parts that were damaged in shipping under warranty if we can just get those photos. Consumer Response /* (3000, 7, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is lying just about everything they have said. First of all, photos of the delivery damage WERE sent to the e-mail given me and show on the phone that they were successfully received. The local motorcycle dealers in Pensacola did NOT refuse to work on the scooter because of my "unpleasant" attitude, which is a blatant lie, but because of their experience with Chinese scooters in not being able to get parts to repair them. In fact, many of these dealers warned me about purchasing one of these foreign scooters before I ordered this scooter. This company is responsible for not only servicing their products, but for making sure the product is delivered in perfect condition, which it was not. It is also, according to their own owner's manuel, for providing regular maintainence on their vehicles, such as the 500 mile check-up, which they state has to be performed by them in order to maintain the warranty on the scooter's parts. They are responsible for getting their product to one of their licensed dealers to correct the delivery damage. At this juncture I don't want them to repair their scooter; they can pick it up and refund the money ($1,999) I spent on a product they obviously have no intention on servicing or fixing their delivery damage. Business Response /* (4000, 9, 2022/10/27) */ We have all parts in stock and are happy to provide them to this customer, just as we have done for all of our customers in 22 years, if they simply send us the pictures requested so we know the parts that are needed. We can not help it if their local shop doesn't want to work on it. We have the parts available and stand behind all warranties for all products we sell.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an adult racing kart last month, had a mechanic put it all together when to start the kart and the motor was miss firing right away. The brakes seized within a day. Contacted Bintelli several times to let them know of continued problems, and they do not have any parts in stock to fix. I have poured more money into this kart with no help from them. Save your money and get buy a kart from another company.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/12) */ We sent you the replacement parts as soon as you asked for them. USPS tracking XXXXXXXXXXXXXXXXXXXXXX. We have not heard anything back since sending out the parts for free. If you need any other parts, contact *******@bintelli.com and we're happy to help.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one of Bintelli's Adult GoKarts on July 12th. After receiving the gokart on 7/19 I assembled it and found that the engine does not operate correctly. I then called Bintelli on 7/20 to see what assistance I could get and I was told I needed to bring it to a small engine repair shop to have them look at it. I asked if Bintelli would re-imbrues me for the cost and they said no. I mentioned to the person that this was a brand new go kart that I just purchased 7 days prior. She said yes and if there is an issue you will need to bring it to a local mechanic to have it serviced. I never heard of such a thing? Why would I need to bring a brand new gokart to a shop to have it serviced? If I buy a lawn mower I just start it and mow my lawn. Why is this company allowed to sell machines that do not run? All I am asking is for them to maybe cover the cost or replace the unit. In my eyes this is bad business to sell machines that do not run out of the box.

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/07/20) */ Please view the attached signed invoice from the customer. It specifically states "Please note this is a competition use racing machine and is not a toy. It should only be used on closed courses. Initial setup and tuning from a qualified small engine technician will be required prior to its first use along with daily maintenance prior to racing". This is why he was told he needs to take it to a tech... it was required as part of the purchase. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have since brought the kart to a mechanic and he said it is not the engine but the clutch and carburetor that looks to be defective and they needs to be replaced and the dealer should replace it for free. I told them that the place I purchased it said they will not cover the cost. so he is now ordering the parts for which I need to pay for plus labor! This is BAD BUSINESS and this place should not be able to get away with this but the system is broken and the buyer gets screwed once again. Business Response /* (4000, 9, 2022/07/22) */ Hello, the warranty terms are clearly stated on our website as parts only, no labor included. It's been the same warranty for the last 20 years and is clearly stated. If the customer needs parts, all they need to do is request them and we send them out free of charge. Consumer Response /* (4200, 11, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I spoke to the person on the phone originally I was told I was to pay out of pocket. Not once has this company offered to send me any parts. I specifically asked if they would cover this and they said no. I was dumb founded when I heard that and the person said is there anything else I can help you with. If they are willing to send me a new carburetor and clutch I will be happy with that. But I don't think they are willing to do this. Business Response /* (4000, 13, 2022/07/26) */ All they have to do is email *****@bintelli.com with the parts requested from the mechanic. Very simple.