Hospital
Roper St. Francis HealthcareReviews
2 Customer Reviews
Review from Hedda F.
1 star05/16/2024
One star is generous after what this organization put me through alleging I had cancer and involving me in a series of expensive tests and labs. As if that mental toll wasn't enough, they have systematically displayed a pattern of deceptive & misleading accounting practices as well as chronically inaccurate billing statements. These deceptive practices not only caused me to remit payment multiple times for the same service to avoid a negative impact to my credit, but also exacted a significant mental toll. In speaking with other Roper patients, it appears I’m not the only victim of Roper’s deceptive practices, which has prompted me to come forward and help to mitigate the harm to future patients. The key issues are as follows: Issue #1: Patient overpayment for services, & Roper falsified payments for services rendered Issue #2: Multiple misallocated/falsified payments Issue #3. Actual Payments made not being reflected in the Roper accounting system (online payment portal) Issue #4: Fraudulently and continually billing a prior insurance company (one with higher contracted rates) Issue #5: Collections notices being sent for payments I had in fact made (in an effort to threaten me into repaying – no recourse other that to repay)Review from Alanna H
1 star06/15/2023
I went to the ER on 6/8/2023, for a possible tubal pregnancy. When I was there, the doctor disregarded my pain, and did not care. He sent me on my way. I went back that night because I was told to go back if I throw up, an I did, with some blood. Again, this doctor disregarded me, and my pain. This is an absolute terrible hospital. I am still having this pain, and it's a week later.
Roper St. Francis Healthcare Response
06/16/2023
We deeply regret the doctor seemingly disregarded your pain. During your Emergency Dept. visit you had extensive bloodwork done and and testing performed. Those findings were given to you at the time the test was concluded. When you returned on your second visit to Emergency Dept. medications were prescribed and bloodwork was performed. You were asked to follow up with specialists and to find a primary care physician. You may call 843-727-docs for referral to physicians in your area.
We would encourage you to follow up with a physician for pre-natal care as soon as possible. Additionally, you can sign up for MyChart which will allow you to review your visit and see all resulted tests and follow up instructions. We hope you are feeling better.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.