Business ProfileforThe Post & Courier

Late in the evening on 10/25 I went online to cancel my Post and Courier subscription renewal which was due on 10/26. There was no place online allowing me to cancel the renewal. I tried calling but the office was closed. Early the next day, on 10/26, I tried again online and there was still no place to cancel the renewal. I started calling and emailing early AM on 10/26. I finally got through to someone around 3:30 in the afternoon and explained my situation and she cancelled it for me. (Email attached) However, a $155 renewal charge was put on my AX and has never been refunded. I emailed The Post and Courier asking about the reversal of the charge and I never received a response. I tried calling again and left another message. I made numerous attempts to get through to someone who could help me reverse the renewal charge but could never get through. I finally got through to Demetrius on 11/2. He told me the reversal of the $155 was non refundable and it would have to be approved by a customer service supervisor named Mrs. Seels and he would email her and she would respond to me within 24-48 hours. I asked him to CC me on the email. (Email attached) I also followed up by sending Mrs. Seels an email. It is now twelve days later and I still have not received any response from anyone at The Post and Courier and the $155 charge is still on my AX. The Post and Courier made it impossible for me to choose not to renew their subscription by not having a place on my account allowing me to cancel and by not responding to my calls & emails. They will claim that I didn't cancel until 10/26 but that is when I started trying to cancel with them by phone due to my lack of ability to do it online on 10/25. Even on 10/26, there was no place online in my account for me to cancel, that's why it had to be cancelled by phone by one of their reps. How was I supposed to cancel when there was no avenue to do so? Please help me get my $155 refunded to my AX. Thank you.