ComplaintsforThe Post & Courier
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Late in the evening on 10/25 I went online to cancel my Post and Courier subscription renewal which was due on 10/26. There was no place online allowing me to cancel the renewal. I tried calling but the office was closed. Early the next day, on 10/26, I tried again online and there was still no place to cancel the renewal. I started calling and emailing early AM on 10/26. I finally got through to someone around 3:30 in the afternoon and explained my situation and she cancelled it for me. (Email attached) However, a $155 renewal charge was put on my AX and has never been refunded. I emailed The Post and Courier asking about the reversal of the charge and I never received a response. I tried calling again and left another message. I made numerous attempts to get through to someone who could help me reverse the renewal charge but could never get through. I finally got through to Demetrius on 11/2. He told me the reversal of the $155 was non refundable and it would have to be approved by a customer service supervisor named Mrs. Seels and he would email her and she would respond to me within 24-48 hours. I asked him to CC me on the email. (Email attached) I also followed up by sending Mrs. Seels an email. It is now twelve days later and I still have not received any response from anyone at The Post and Courier and the $155 charge is still on my AX. The Post and Courier made it impossible for me to choose not to renew their subscription by not having a place on my account allowing me to cancel and by not responding to my calls & emails. They will claim that I didn't cancel until 10/26 but that is when I started trying to cancel with them by phone due to my lack of ability to do it online on 10/25. Even on 10/26, there was no place online in my account for me to cancel, that's why it had to be cancelled by phone by one of their reps. How was I supposed to cancel when there was no avenue to do so? Please help me get my $155 refunded to my AX. Thank you.Initial Complaint
11/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On two occasions, I contracted with the Post and Courier Newspaper for a one year subscription to receive the daily newspaper, however on each occasion, I did not receive the paper on a daily basis as contracted. The first time, I only received the paper approximately 10 times and the second time, I only received ONE copy of the paper. Therefore, in each instance, I asked that my subscription be canceled and that I be refunded the money which was charged to my Visa card. Each time, the subscription was cancelled but I never received a refund.Initial Complaint
10/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased two tickets through The Post and Courier, South Carolina Event Productions to an event titled Now Open! A tasting event featuring the area's hottest restaurants. scheduled for September 29, 2022. Due to Hurricane Ian, the event was cancelled and the vendor has refused to refund my paid amount as I can not attend on the rescheduled date. Additionally, the event was changed on the rescheduled date and was not the same event that I paid for - same location, different chefs. I would like to be refunded for the event. I contacted my credit card to dispute the charge when the vendor refused to refund my purchase price, but my credit card company stated that the event was listed as non-refundable and so they could not help but suggested that I contact the BBB. Thank you in advance for any assistance.Initial Complaint
04/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The Post and Courier has started deliving The Gazette newspaper to me again without my request. Please help (again) in getting them to stop littering my lawn with newspapers.Business response
05/12/2022
Business Response /* (1000, 5, 2022/04/27) */ This is in response to Complaint Case #XXXXXXXX, submitted to The Better Business Bureau on, April 22, 2022. The Post and Courier would like to apologize for any inconvenience that we may have caused to the resident. I will ensure that the new carrier discontinues delivering The Goose Creek Gazette to the listed residence immediately. If you need additional assistance regarding this matter, please do not hesitate to email or call me directly. ******* ***** Customer Care Team
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.