Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with Newspaper subscription Post and Courier(Evening Post Publishing). I had set up bank draft subscription in June 2023 for daily digital and Wed Sunday paper delivery. $30 per month that I had been receiving until Sept 22, 2024. I did not receive a paper or digital copy that day. When I called I was informed that the payment had been rejected. There was no previous contact from the paper to let me know that this was an issue. I checked my bank that showed $30 payment to the paper had been charged and processed. I gave a credit card payment via phone on Sept 22 to get my paper going again. I was initially told that it went through and the paper would resume the following Wednesday, Sept 25. I received a weeks worth of digital and 2 papers. All stopped Oct 2, 2024. I have been unable to resolve this. I visited my bank at 2 separate branches on Oct 8 and Oct 16 and was told both times that there was no indication of the $30 payment not being made to the paper and that it had been Posted and Cleared on September 9, 2024. There are also no blocks on the account, and that the $30 that was supposedly returned was never deposited back into my account. I have continued to try and get my paper, even mailing my credit card info for payment to the Circulation department( I have had no communication regarding this, so am unsure where that ended up) and when I thought we had it figured out I received a call from one of the Subscriber Reps. stating that I owed $97 to have it reinstated. I rejected this and have asked for a detailed explanation of these charges. I have not heard back. I have full email communications and the banking information if needed.I would really appreciate any assistance in resolving this.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late in the evening on 10/25 I went online to cancel my Post and Courier subscription renewal which was due on 10/26. There was no place online allowing me to cancel the renewal. I tried calling but the office was closed. Early the next day, on 10/26, I tried again online and there was still no place to cancel the renewal. I started calling and emailing early AM on 10/26. I finally got through to someone around 3:30 in the afternoon and explained my situation and she cancelled it for me. (Email attached) However, a $155 renewal charge was put on my AX and has never been refunded. I emailed The Post and Courier asking about the reversal of the charge and I never received a response. I tried calling again and left another message. I made numerous attempts to get through to someone who could help me reverse the renewal charge but could never get through. I finally got through to Demetrius on 11/2. He told me the reversal of the $155 was non refundable and it would have to be approved by a customer service supervisor named Mrs. Seels and he would email her and she would respond to me within 24-48 hours. I asked him to CC me on the email. (Email attached) I also followed up by sending Mrs. Seels an email. It is now twelve days later and I still have not received any response from anyone at The Post and Courier and the $155 charge is still on my AX. The Post and Courier made it impossible for me to choose not to renew their subscription by not having a place on my account allowing me to cancel and by not responding to my calls & emails. They will claim that I didn't cancel until 10/26 but that is when I started trying to cancel with them by phone due to my lack of ability to do it online on 10/25. Even on 10/26, there was no place online in my account for me to cancel, that's why it had to be cancelled by phone by one of their reps. How was I supposed to cancel when there was no avenue to do so? Please help me get my $155 refunded to my AX. Thank you.

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On two occasions, I contracted with the Post and Courier Newspaper for a one year subscription to receive the daily newspaper, however on each occasion, I did not receive the paper on a daily basis as contracted. The first time, I only received the paper approximately 10 times and the second time, I only received ONE copy of the paper. Therefore, in each instance, I asked that my subscription be canceled and that I be refunded the money which was charged to my Visa card. Each time, the subscription was cancelled but I never received a refund.

• Initial Complaint

  Date:10/26/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets through The Post and Courier, South Carolina Event Productions to an event titled Now Open! A tasting event featuring the area's hottest restaurants. scheduled for September 29, 2022. Due to Hurricane Ian, the event was cancelled and the vendor has refused to refund my paid amount as I can not attend on the rescheduled date. Additionally, the event was changed on the rescheduled date and was not the same event that I paid for - same location, different chefs. I would like to be refunded for the event. I contacted my credit card to dispute the charge when the vendor refused to refund my purchase price, but my credit card company stated that the event was listed as non-refundable and so they could not help but suggested that I contact the BBB. Thank you in advance for any assistance.