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Find a Location

SouthState Bank, N. A. has 800 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSouthState Bank, N. A.

    Banking Services
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    54 complaints closed in last 3 years

    26 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers banking services.

    Business Details

    This is a multi-location business.

    Find a Location

    SouthState Bank, N. A. has 800 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      520 Gervais St, Columbia, SC 29201-3046
      BBB File Opened:
      11/20/1998
      Years in Business:
      90
      Business Started:
      1/2/1934
      Type of Entity:
      Corporation
      Number of Employees:
      2001
      Business Management
      • Ms. Kris Isley
      • Mr. Justin Smatt, Complaint Manager
      Contact Information

      Principal

      • Mr. Justin Smatt, Complaint Manager

      Customer Contact

      • Mr. Justin Smatt, Complaint Manager

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      54 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      The bank’s website offers a promotional deposit within two business days of the completion of the qualifying activities. The qualifying activities must be completed within 60 days. Now they are stating I have to wait 60 days for the bonus to be paid even though that’s not a requirement of the qualifying activities.
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Quincy R

      1 star

      07/11/2024

      I had a problem in the Ridgeland office with getting my address changed. They wanted a change of address form from the post office, but that was a problem as I would not have that until after I had moved, but I still needed to get my mail at my current address in the meantime. I asked if I could get an email sent from my really estate agent confirming my new address. I was told that would work, and I did that, but the account address was not changed. I contacted the bank, and it was changed. I had another problem when I lived in Charleston with a check order that I placed with the call center in Orangeburg. I Placed it but never received the checks. I finally got that straightened out. My last problem is with atm charges. When I opened my first account, there was no charge for using any atm, but that did not last, and they began charging $3:for a foreign atm fee. I knew they got charged so that was fair. My last atm withdrawal had the foreign atm plus another $3:atm fee by SOUTH STATE. I emailed Anthony Galletta of the South Aiken branch who insisted that this had always been the practice. It had not, and $6 everytime one needs cash is excessive. This bank rips off its customers and should be avoided.

      Local BBB

      BBB Serving Central South Carolina & Charleston

      BBB Reports On

      BBB reports on known marketplace practices.

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