ComplaintsforAMCOL Systems, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 5/29/24 scheduled a payoff with AMCOL Systems Inc. On 6/3/24 my pre-scheduled payment arrangement was deducted from my checking account; however it should not have been deducted since the balance was paid in full on 5/29/24. Additionally at the time when the balance was paid in full the AMCOL rep did not cancel or disclose that the existing payment arrangement would be canceled. 6/3/24 pre-scheduled payment was deducted. That same day I spoke with supervisor Amanda P****** and customer service rep Melinda to advise of the deduction from my bank account. After speaking with Amanda (supervisor) the payment arrangement was canceled. 6/11 called back and spoke to Jeanice; and she advised that they needed my bank account information including the routing number; which I provided, she then advised I would receive the refund within 7-10 business days. 6/24 I called back and spoke to Alexis and Amanda P****** (supervisor) and she (Amanda) advised that they were still working on it; and they verified that they had the correct bank account information; Amanda advised that it would be received within 3-5 business days. 6/27 I called back and spoke with Shanae and was advised that they were still working on processing the refund and that I would receive it within 3-5 business days. 7/10 called back and spoke with Kim who advised that it was still processing and it was with accounting, however the refund had been sent. As of the time of this complaint I still have not received my $248.97. I am reaching out to the BBB for help with getting my refund since it has been over a month and this is still not resolved.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have payments coming out from 2 accounts with them for healthcare bills, St Mary’s regional medical center and northern light, called because another agency called for the same account so I wanted a detailed statement so I could compare accounts and all they kept doing is to sell me credit disputing and never agreed to send a statement but we’re going to transfer me to someone that could help and was immediately disconnected two times, now they have my credit card number starting they would charge one dollar to help me get the information I requested Lynn

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a letter from AMCOL Systems, Inc. (dated October 4, 2023) attempting to collect a debt owed to UM Charles Regional Medical Center. Per the notice, the amount owed as of September 19, 2023 was $152.51, and I could dispute all or part of the debt by November 18, 2023. On October 26, 2023, I attempted to pull up the billing associated with the reference number provided. However, I received an error message stating that the account could not be located and that I would need to contact Customer Service. On November 10, 2023, I drafted and mailed a letter to AMCOL Systems to dispute the balance listed in their original notice. I advised that I previously paid the settlement amount ($355.86) to Receivables Outsourcing, LLC on May 15, 2023. I provided copies of the settlement notice, online payment receipt and ROI online account activity (showcasing all activity up to October 26, 2023). On December 15, 2023, I attempted to pull my account again through AMCOL's website. I was once again advised that the account could not be located. I called the number provided and tried to retrieve the balance through their automated payment system. The account could not be located. Then, I opted to speak with a representative. I advised that I was unable to pull up my account and wanted to confirm the reference number. She confirmed the reference number that I had was accurate and stated that she was able to see my account in the system. She advised that it was "weird" that I could not pull up the information but would put in an IT ticket to have it resolved. She also advised that I could try to log in later today, but since it was Friday, the request may not be completed until the following week. As of the date of this filing (January 24, 2024), I have still not received any written, electronic or verbal communication from AMCOL Systems LLC regarding my dispute or IT-related issue. I am also still unable to retrieve information online or through their automated payment system.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a text message from AMCOL telling me that they are a debt collector and to call them and make a payment. I wanted to gather more information on who I owe and how much I owe. I have called them 10 times in the past hour and no one picks up. Once you ask for a representative, it will ring for a few minutes then automatically hang up the call. Even if I wanted to pay, I need a reference number in order to pay. I have not been provided this information either. I would like AMCOL to call me and explain who I owe, what I owe and how I can make payments IF I do in fact owe any money to them. I am usually on top of my bills and check my finances and credit score every day. I'm not sure how this even happened.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  AMCOL is attempting to collect a debt that is not owed. They have been provided with the documentation numerous times from ***** Hospital showing this debt is not owed but continues to make collection attempts. ***** Hospital qualified us for financial aid at 100% covered from August 2021 through 10/18/2022. Documentation proving the debt being forgiven will be attached along with their continued collection attempts.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was requested an itemized bill from this company over a year ago and just received it two days ago. I tried to make a payment. I go to the website and it request a reference number. There is no reference number on my documentation received. they assume that everybody should know that a reference number per the website that you need to make a payment is the same thing as a locator number. How would anybody know this? I spoke with one woman and explain the situation about their website I said I wanted to make a payment online. She insisted that I must pay $4.95 for processing. I asked her to waive the fees she refused. I asked to speak with a supervisor and her name was Amanda and she said she was the operations manager or Director. Once again she needed to verify all my information now this would be the third time I told her the situation about the website I told her about the $4.95 it didn't seem to matter to her whatsoever that anybody should've known that a reference number was a locator number and she wasn't going to waive the $4.95 for my inconvenience . I asked her for a settlement she gave me a settlement. I said that I would pay it I paid the $ 4.95 then I simply asked for a letter that says my account is closed. She refused to do that. I asked her to speak with somebody above her she refused to give me anybody's name. I asked her to provide me proof that my account was closed she kept saying she would give me a receipt of the payment, which is not the same thing I read reviews on this account. I had no choice because my hospital uses them to collect her bills., I simply want a letter that says that my account is closed. Locator number is ********. If I paid them on the settlement, why can he not provide me a letter stating that my account is close? It makes absolutely no sense other than they're going to try to bill me again in the future which per the websites they do that quite often.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have had so many bills the past year that was never billed to insurance or the wrong one. I've made an exhausting amount of calls to these places only for them to still not submit (even though I verified with insurance they still can). Now they are all in collections. I have one specifically with Amcol Systems where I agreed to pay 3 payments of $188.06 for the correct bills and disputed the rest. I have the email from them showing this installment agreement. I called about something and was told they are taking 9. That was not authorized, nor was it in the agreement they emailed me. The next payment is set for 6/24. I told the woman this was not correct. And they have not changed anything and I question if they even did the dispute. I will be calling my bank to dispute, but they need to do their job of the dispute. I called the doctor offices to no end with no resolution. I pay for insurance, we should not also be forced to pay the full cost of these bills. No one is doing their job. And this installment has been fulfilled, anything further needs to be discussed and I want dispute answers.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  i am a victim of human trafficking > my child was stolen during the ordeal and the other party is deceased (also a family member ) i have been harassed by this fraudulent company who has stated they are looking for someone who doesnt exist AND IS A COMBINATION OF MY NAME MY CHILDS NAME (and remember my child is missing still to this day ) and THE DECEDENTS name (family member who passed rescuing me from winnipeg where i was removed to with my child who is still missing ) Amcol systems seems to service north and south carolina which is where i was rerouted by the traffickers (i actually havent been at 1;47anywhere near north or south carolina since being returned home which was WELL OVER the FCRA reporting statute of limitations . i also have NO collections or delinquent bills (i am VERY meticulous about not leaving a way "in" for anyone who harmed me to locate me to date Amcol Systems has called me four times in the past 48 hours and i have returned each call (the first call was at 1;41 pm today and lasted 6 minutes with no answers and a rude rep who cussed and hung up on me. the second call i returned was at 1;47 pm and lasted 23 minutes whereby i also informed the homeland security detective who i am assigned to for life and appr aised him of the situation i spoke with MELINDA who would only give me the code MT as her badge point of contact (i can tell what id like to think MT stands for) i have also alerted the local and appropriate channels for safety this is VERY terrifying for me as i barely escaped with my life from winnipeg and this is clearly NOT my debt (checked with my attorney team as well and there IS no debt in my name anywhere (phone number they are harrassing me from is ************ detective from the ISAAC blue unit says to make certain i report everywhere i am able to do so for safety (info in screener is also made up for safety but if BBB would like to reach out i can be reached at the email for safety validation

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i contacted the company regarding about bill and requested a dispute of charges. i spent almost 40 minutes with a combative, argumentative, and violent/hostile person on the phone trying to get the person to file a dispute. i had to disclose my medical condition, financial status, why there was a medical bill and medical condition, and start answering questions on behalf of the medical center [which i do not work for] i was in the military for almost 10 years. i never met anyone so combative, argumentative, and violent/hostile as the person i talked with on the phone. i am now seeking medical help because of how i was treated by the person.

  Business response

  05/31/2023

  Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer’s complaint. Due to the severity of the consumer’s allegations, the recorded call was escalated to both senior management in our Operations Department, and to our Compliance Department, and was reviewed in detail. AMCOL categorically denies all of the consumer’s allegations and believe them to by wholly unfounded and false.
  
  The only call AMCOL was able to locate with this consumer took place on April 28, 2023, and was approximately 14 minutes (not 40) in length. During the course of the entire call, the agent acted in a professional and polite manner, and never once did the consumer express any frustration or dissatisfaction as to how the call was being handled. The agent clearly advised the consumer that she was going to mark the account as disputed, and followed all of the proper procedures by discussing the details of the debt to try to understand the consumer’s dispute and see if it could be resolved. AMCOL is an authorized agent and Business Associate of creditor as defined by HIPAA, and is permitted to have, access, and discuss the consumer’s personal medical information to the extent necessary to resolve the debt, and that is exactly what this agent did.
  
  We have copy of the recoded call and would be happy to send it to the consumer upon his request. If there is another call the consumer is referring to, we ask that he please provide the date and time of the call so that we may conduct a thorough investigation. AMCOL takes these allegations very seriously, and based on our current investigation of the call we are aware of, no violations of any kind occurred.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received notification around Feb 27 that AMCOL was trying to collect on a bill that I have from ********** ******** Health. On March 23, I paid the amount if full to AMCOL. Following up with ********** ******** to make sure my bill was paid, they assured me that I was never sent to collections and that AMCOL was not the agency that they use. I still have a balance on my account from ********** ******** and AMCOL has my $1079.93. My reference number is ********.

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