ComplaintsforAMCOL Systems, Inc.

• Initial Complaint

  04/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  See attached document. I do not owe this debt of $100. This is someone else's debt, not mine. The collection agency, Amcol Systems, must "Please cease and desist all calls and communications with me, immediately! Thank you!

• Initial Complaint

  04/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On March 6 2023, AMCOL Systems issued me a letter (Reference: ********) saying that a debt owed to St. Agnes Hospital was going to collections and I had until April 20 2023 to dispute the debt. I have tried calling them at the number provided on the letter twice and was disconnected after a brief hold both times. I then tried the website on the notice, which does not allow me to contact them in any way, only to pay a debt I intend to dispute. I then called the number on the website, which differs from the number on the notice, only to be disconnected after a brief hold again. AMCOL needs to get in contact with me to remove this debt or return me to the original creditor so that I can have them remove the debt.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In February, 2023, I received a letter from AMCOL Systems, Inc., indicating that a bill I received from a past hospitalization was up for collections by them. The letter requested I respond by March 23, 2023 if I wished to dispute the debt. I have attempted on 5 different occasions on 3 separate days to call this company; each time, I was placed on a short hold, then it sounded as if someone was coming on the line, and I was disconnected. I have tried calling 3 phone numbers, and this happened EVERY time! I also tried to send an email on 2 occasions to the address given, and it did not go through. I have filed financial hardship paperwork to the creditor, seeking to reduce the debt, but I have not yet heard from them. I am more than willing to talk to AMCOL about this debt, but they have made it impossible for me to do so. They called me once before I got the debt collection letter from them, and after verifying my name, the person asked for my address without telling me who she was. I was not going to give out my address to someone who won't identify themselves at the beginning of the call. When I refused to give my address, she hung up on me. Here is the information from the debt collection letter: Creditor: Via ******* Hospital St. Teresa, Account#: ************ Amount: $3,167.15 Reference Number: ******** Debtor: ********* ***** I'm hoping you can help me with this issue; it is very distressing to me, and I'm quite upset that this company has done this to numerous other debtors, as evidenced by the numerous other reviews on this site stating the same thing happened to them.

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Complaint : I received a debt collection notice from AMCOL Services. My medical provider sent a bill to collections that was paid in full over 5 months. I've attempted to call AMCOL Services to dispute the debt at (866) 207-1182 per their correspondence. I've called 5 times, and the call is dropped after being on hold for 1 minute. I will be sending in the relevant documentation showing that the debt has been paid to the original billing department, but I wanted to speak to someone at AMCOL to let them know to halt proceedings. I also wanted to determine how I'd know once the debt collections has been canceled and how to know that they have received the documentation. AMCOL Reference Number : 50234557 Referring to Medical Bill with “***** ****** – ***** ****** PHYSICIANS” (Account #: ********) Balance of $169.19 was paid in full TO ***** ****** on 29-Sept-22. Thanks. ******* ***********

  Business response

  02/22/2023

  Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer’s complaint. Upon review by our Compliance and Operations Departments, we have marked this account as being disputed and are reaching out to our client to confirm the consumer’s allegation that he paid this debt in full. Meanwhile, all collection activity has stopped and will not continue unless (a) our client confirms that there is still a balance due and owing, and (b) we obtain and mail a copy of the consumer’s itemized statement to his home address we have on file.
  
  If the client does not respond to us or confirms there is no longer a balance due, we will close this consumer’s account and have no further contacts with the consumer.
  
  This is a communication from a debt collector. Thank you.

  Customer response

  02/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 19410396, and find that this resolution is satisfactory to me.  They did not reach out to me as of yet, but coincidentally (?), this response came after I reached out to them again and was finally able to reach someone.  
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  AMCOL has invoiced for payment two invoices. One for $501.86 and the other for $712.99. The total amount due is $998 AMCOL has misrepresented the actual total amount due. I believe this to be fraudulent activity and a willful misrepresentation in order to collect more money than is actually owed.

  Business response

  02/22/2023

  Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer’s complaint. Based upon a review by our Compliance and Operations department, the consumer has not supplied sufficient information for us to complete a thorough investigation.
  
  This consumer has several accounts with our company for which we have sent him initial demand notices. Without knowing which specific charges he is disputing or if he has any other allegations, we have marked all of his accounts as being disputed and will be mailing him itemized statements. If the consumer can mail in copies of the documents he his disputing, this will assist with our investigation.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been attempting to contact AMCOL Systems, Inc. via the telephone number noted on their letter to dispute a debt and ensure my credit has not been damaged by a false report filed against my name. When I attempt to talk to a customer service rep, I repeatedly get hung-up on. I noted previous complaints from other costumers experiencing the same issue a few months ago and it appears the company has not resolved this issue. This is unacceptable given the nature of the business they are functioning in has extreme ramifications on individuals and their credit. I have also attempted to contact them via their web page (also as found on their letter) and their is no ability to contact them unless you create an account in order to "pay" the bill. I need to dispute not pay.

  Business response

  01/19/2023

  Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer’s complaint. Upon review by our Compliance Department, we have determined that this consumer’s account has been canceled with our offices and returned to the client. We do apologize for the telephone issues the consumer experienced and the company is continuing its efforts to resolve these issues. Meanwhile, we can confirm that AMCOL no longer reports any accounts to the credit bureaus, so the consumer can be assured that this account was not credit reported by AMCOL at all.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have attempted to contact AMCOL for quite some time now using multiple phone numbers. There is no e-mail address provided on the notification form or website. Each time I call I am placed in a queue until I am eventually hung up on. I have only been able to get through once and as began to read my reference number, I was again hung up on. I should have had this debt resolved long ago but am unable to access any part of the online portal or reach anyone. I am not even able to find the status of my account. This issue needs to be resolved ASAP. I am attempting to make payments, and yet am still unable to get through.

  Business response

  12/02/2022

  Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer’s complaint. Upon review by our Compliance Department, we have determined that the customer may be experiencing these issues due to recent technology and telephone upgrades made by the company. The consumer’s account has been escalated to Operations Management and someone will reach out to the consumer at the number provided as soon as possible. We apologize for any inconvenience.
  
  This is a communication from a debt collector. Thank you.

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had an agreement with AMCOL Systems (Account # ******) to automatically deduct $50.00 from my checking account to repay a medical bill. On June 7, 2022 I made the last payment on the account but AMCOL has continued deducting $50.00 from my checking account (7/2/2022, 8/2/2022, 9/2/2022). I called in July and August to bring the issue to their attention and request reimbursement of $100.00. To date I have not received any money and now they have deducted a third $50.00. Please help me resolve this issue and acquire reimbursement of the funds owed to me. The AMCOL Systems contact phone number is 800-962-7561. Thank you

  Business response

  09/28/2022

  Business Response /* (1000, 11, 2022/09/20) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, we have determined that the account has been handled properly and there is a balance of $50 that remains due and owing. The consumer had a balance with AMCOL and made a payment on 5/9/22, but then requested a refund of $50. In addition, the consumer requested charge-backs to her credit card company on three separate occasions in March totaling $150, and two in May totaling $100, so the outstanding balance was higher than she may recall. As such, the June payment was not the final payment on the account as a balance still remained due to all of the charge-backs. When added back in, there is still a balance of $50 that remains due and owing, and all automatic withdrawals have stopped. This is a communication from a debt collector. Thank you.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I do not know the date of this service, It was more than 3 yrs. ago. It is a report saying I owe Northeast Dermatology Associates. I can not get in touch with Amcol to see if the company that I owe 52.21 has processed it through both insurance companies I have. However, I called and was hung up on 2 times. I never got to a live person. I tried 2 phone # with no answer. My second insurance pays the remainder of the balance that my first one doesn't pay. That is how my insurance works. I will not pay the balance of this bill. My insurance companies have. The resolution I seek is this bill be taken off all credit reporting agencies and Payment of service be denied

  Business response

  08/05/2022

  Business Response /* (1000, 11, 2022/07/25) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Upon a review by our Compliance Department, we have determined that the account has been handled properly and a valid balance remains due and owing. We have confirmed with our client that the consumer owes the requested balance, and will be mailing her documentation of her account, which reflects that her insurance has already been applied. We will mark the account as being disputed, and AMCOL no longer credit reports any accounts so if it was reported it has already been deleted. Neither AMCOL nor our client is able to determine whether the consumer's insurance should have covered more of her debt, as that is a private matter between the consumer and her insurance company. Regarding the phone numbers, we apologize for any issues that may have come up as the company is in the process of transitioning software providers and telecommunications platforms and we are working as best as we can to get these items resolved. The number to call to discuss her account is XXX-XXX-XXXX. This is a communication from a debt collector. Thank you. Consumer Response /* (3000, 13, 2022/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have too, there are no other avenues to go down. My payment plan is 1.00 a month until the end of payments. I am disabled and they are lucky to get 1.00 a month. What does that mean to me is a loaf of cheap bread. I believe when Drs. take the oath, they should be able to understand the rich from the poor, it is oversally not the case. You went after me before you sent to both insurance company. I was never told or signed anything saying my insurance was not taken. I really do not accept the decision that has been made. They either take my offer and if not they don't get paid. It will not be solved by the end of July. They did not follow the dates that was given. If there not responsible or give the answer by the date.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I've been trying to log in on your website Amcolsystems.com to check my balance but nothing is working. What is wrong with the website? The last time I get to login was February 2022 when I set up my payment plan. I've been paying $500 every month started March 2022. I just want to make sure that it's really going in and deducting my balance. I don't have any receipts or any just screenshots of the checks that it was deposited to an account. Please contact me. My account number: XXXXXXX

  Business response

  07/07/2022

  Business Response /* (1000, 8, 2022/06/30) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, we can confirm that we have received all the consumer's payments from March 2022 through June 2022, and that they have been applied to the balance. The company is in the process of updating its payment portal, so we apologize for any inconvenience and anticipate the issues being resolved shortly. This is a communication from a debt collector. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩