Complaints

This profile includes complaints for Palmetto State Armory's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Palmetto State Armory has 11 locations, listed below.

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  Palmetto State Armory

  3850 Fernandina Rd Columbia, SC 29210-3810

  
• 

  Palmetto State Armory

  1417 N NC 16 Business Hwy Denver, NC 28037-8638

  
• 

  Palmetto State Armory

  358-A Browns Cove Rd Ridgeland, SC 29936

  
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  Palmetto State Armory

  237 US Hwy 80 Savannah, GA 31408

  
• 

  Palmetto State Armory

  914 Frontage Rd E Myrtle Beach, SC 29577-6700

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent me the wrong ammo. Now theyre making me jump thru hoops, print their label and have exact markings or they send it back and make me pay. They act like its my fault. How does BBB give them a good rating? You’re not reliable.

  Business Response

  Date: 04/25/2025

  The customer was provided pre-paid postage to return this incorrect shipment. All returns to PSA are requested to write an RMA number on their package to facilitate a timely process with our returns department. The package must be returned before PSA can process a refund or replacement.

  Customer Answer

  Date: 04/25/2025

  I believe this has been resolved so you can close the case. Thanks 

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a firearm back on 3/1/25. They told me it would take up to 15 days to be to be shipped out to me. After waiting for over a month it still keep reading still processing so at this point I asked for a refund, they said ok & that it would take up to 72 hrs to be processed. It’s been over a week & I still have no refund & every time I call they tell me it no on them they have a third party vender & I have to wait for them to issue it & they don’t know how long that will take. Even though I paid them the money. All I want at this point is my money back

  Business Response

  Date: 04/18/2025

  This order has been fully closed and a refund is processing at this time.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business sold me a defective and poorly made rifle with a super blemished barrel and a blemished receiver and loose stock with an overmolded rear sight. I did request a blemished rifle. Now they are refusing to honor their warranty.

  Business Response

  Date: 04/18/2025

  PSA records show the customer contacted warranty support regarding a blemished PSA firearm. PSA's warranty team told the customer the firearm could not be returned for an exchange as this is a transferred firearm, but any functional defects are covered under warranty. PSA's warranty will not cover complete exchanges for blemishes. PSA records show this customer performed a chargeback on a transferred firearm. This order has been addressed with PSA's financial team and upper management.  Prior to transferring any firearm, the customer has the option to refuse the transfer and request a return for refund or exchange due to the condition of the product. 

  Customer Answer

  Date: 04/21/2025

  
  Complaint: ********
  
  I am rejecting this response because: That’s unacceptable. This product is poorly built and not only heavily blemished but with a loose stock amd overmolded rear sight. This company does not stand behind their products. What’s the use of a warranty when you can just refuse to homie it for shoddy workmanship. It’s not right. There are countless other examples of this company refusing to do the right thing.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/23/2025

  If there are functional issues with the device, you are covered under PSA's warranty. As previously stated, the item cannot be fully exchanged as it is transferred, but any functional defects are covered under PSA's warranty. Please reach out to our warranty team regarding the functional issues with your product for further assistance.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palmetto State Armory is continually spamming my email. There is not a straight forward mechanism to unsubscribe. I have called their customer service line and the employee that answered refused to unsubscribe email address. I do not want to receive emails from Palmetto State Armory and they refuse to stop or provide a digital path for me to do so.

  Business Response

  Date: 04/10/2025

  We have sent the customer's information to our management team, in an effort to have them removed from all internal systems as soon as possible.

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2000 rounds of ammunition on January 7th. Unbelievable price, probably a mistake on the listing, still needs to be honored. Paid roughly $23 for each 1000 rounds plus tax and shipping and handling. Website kept saying "order processing". Now says that my order has been cancelled. I purchased the ammo in good faith, they need to honor the listing price and send me what I paid for.

  Business Response

  Date: 03/21/2025

  This was a mislisted item and will not be shipped to the customer. PSA's terms and conditions have a stipulation stating : "Company Cancellations - In some cases, Palmetto State Armory may have to cancel an order or part of an order. Palmetto State Armory will provide a refund or gift card for the amount of the order or part of the order that was cancelled." This customer was refunded in full for the mislisted item.

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 500 rounds of 9mm around 730 am on Feb 7th. At 745 found the ammo for half the price at another distributor. Waited for the phone lines to open at 9 am. At 9 am I called and cancelled the order. Cancellation email was received. At 1030 I received an email stating my order had shipped. I called back and was informed the package had not and would not leave the warehouse (psa uses recorded phone lines) and a refund would be issued in 2-3 business days. Rma email was sent. Noticed the hold on my account was charged today ( 11th of February) and decided to checking tracking. Not only has the package left their facility but is now delayed being returned. I once again called psa. The guy I spoke with Matt admitted the incompetence of their team caused this. I asked for my money back and was told I would have to wait for the package( which should have never left) arrive back at their warehouse then wait an additional 3 day processing fee to receive my refund. I did everything I could do right besides making the decision to shop with this company. How is it that their consistent mistakes are punishing me. I want my money back and to be removed from all mailing list and my account deactivated. At this point I have no idea when or if I will receive my refund.

  Business Response

  Date: 02/17/2025

  This customer's return package, ******************, was received by PSA on Friday, the fourteenth. Once this package is processed by returns, the customer's refund will process.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Palmetto State Armory (PSA) that required shipping to an FFL, and included my address as well as the FFL the item was shipping to during the checkout process. The sales tax rate of my address is 5%, which can be found at ****************. However, PSA charged me 7.7% sales tax, which increased the price by $21.43 over charging me the correct 5% sales tax. I brought this to the attention of PSA through the only available means, their online complaint form. I explained that the tax rate should apply to the PURCHASER, not the FFL, and sent the above link to the Colorado sales tax lookup tool. Their response was that they charged me the tax rate of the shipping address, but this would also be incorrect as the same tool shows the tax rate at the FFL's address to be 7.5%. This is incorrect, and overcharging taxes is considered tax fraud. PSA did not offer to investigate or correct this. I contacted them three more times, twice via the online complaint form and once directly through ******** messaging. The only response they would provide is that they charged according to the FFL's address, and refused to respond after repeated explanations as to why this was incorrect. I have ordered many items from PSA, and every order has always been charged 5% sales tax. I want the $21.43 they overcharged me to be returned.

  Business Response

  Date: 02/11/2025

  The total combined tax rate for the shipped address is  8.81%. This includes city tax, state tax, and a "special" tax rate listed by the state. Shipping and handling is also a taxable field.

  Customer Answer

  Date: 02/14/2025

  
  Complaint: ********
  
  I am rejecting this response because: 

  This retailer cannot comprehend that the PURCHASER'S ADDRESS is not the same as the FFL's address, and it is NOT the FFL that made the purchase. The tax rate applies to the PURCHASER. 

  The FFL's address is irrelevant, and even using the FFL's address the sales tax at that location is 7.5%, not 8.1% as PSA claims. This can easily be found on the Colorado state tax page at ****************

  Palmetto State Armory is committing TAX FRAUD. I want the $21.43 in excess taxes refunded to me, and I will cease to order anything further form this corrupt business.

  
  Sincerely,
  
  *** *******

  Business Response

  Date: 02/20/2025

  This tax rate was applied properly, and does include shipping and handling as a taxable field.

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shotgun from PSA. It arrived incomplete and is not what was advertised. It came with an incorrect 4-round magazine and not the proper 16-round. I contacted PSA and they told me it was not their problem as this was a “third party item.” They told me to contact the company. I did. They told me that PSA was not authorized to sell these items and that they had reported them as stolen to the ATF and were pursuing legal action. They told me they could not help me. I contacted PSA again and told them this. I told them I simply wanted the proper magazine that the shotgun was advertised and sold as coming with. They no longer answer my emails.

  Business Response

  Date: 02/06/2025

  PSA ships firearms as they are received by the manufacturer. Items are not removed prior to sale unless the customer lives in a state with a magazine restriction. Firearms, once transferred, cannot be returned for refund or exchange. This order was delivered more than 30 days ago, so it cannot be returned for refund. PSA cannot assist regarding the replacement of the magazine tube.

• Initial Complaint

  Date:01/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palmetto State Armory shipped a firearm with bad paperwork. Reported to ATF, but they themselves seem uninterested. Their customer "service" system is no more than a firewall.

  Business Response

  Date: 01/31/2025

  PSA records show the customer has been provided a digital copy of their packing slip and their invoice, showing the proper information listed on the original order. If the customer does not wish to proceed with transferring the order, a return label can be provided to return this item for a full refund.

  Customer Answer

  Date: 01/31/2025

  
  Complaint: ********
  
  I am rejecting this response because: the business is not telling the truth.  They did not send me any of the aforementioned information.  Irrespective of  what they THINK their records indicate, or what they CLAIM to have sent, I'm in possessions of the incorrect paperwork that caused the pistol to go missing 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 02/04/2025

  This information was emailed to the customer on the 30th of January in two separate emails. Find copies attached to this case.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Franklin complete lower, it arrived defective. I contacted psa and they they told me they do not have a warranty.

  Business Response

  Date: 01/31/2025

  This firearm is manufactured by the company "Franklin Armory" not Palmetto State Armory. As the item is more than 30 days old and has been transferred, it cannot be returned to PSA for refund. Any warranty repairs must be performed by the manufacturer. ****************

  Customer Answer

  Date: 01/31/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  Psa sold a defective product and offers  no help or remedy. 
  Sincerely,
  
  **** ********

  Business Response

  Date: 02/04/2025

  PSA cannot offer service on this product because it is not a PSA product. As the product is beyond 30 days from the point of delivery, PSA will not accept a return for refund. This is listed in PSA's terms and conditions, which must be agreed to with each purchase.