Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter notifying us there is a lien on our home brought forward by the HOA. Details showed there has been accruing interest over the past 4 years. However we have check stubs and statements showing paying for all these years. We reached out multiple times without response or a call back. Why interest and late fees were added 6 months after paying yearly Assessment in 2020, from 6-2020 to Dec 2020? Why no fees after a large payment was made in 2021 but payment & late fees & interest were added to the accumulate amount from 2020 for 2022? The Assessment was paid in 2023, that payment was added to the accumulate amount from the previous year, along with late fees and interest each month and the same in 2024? No notices or letters were received by us until lent was placed on our property. We were not allowed access to our billing account or proper explanation of billing practices when we contacted Cedar Management Group on October 30.

  Business Response

  Date: 11/07/2024

  *****,

  Please be advised that Cedar Management Group (“Cedar”) is a vendor that works on behalf of and for ******** ******* (the “Association) and has no decision making authority whatsoever in assessing any fines or fees to your homeowner ledger.

  The Association follows a collection policy outlined in your governing documents, which are legally binding, which Cedar helps facilitate by sending over letters and account statements accordingly.

  Your account is currently listed as being with an Attorney which is why Cedar is unable to communicate with you regarding any financial matters until the account is paid in full.  Please contact the Attorney for further assistance with your concerns as Cedar is/was unable to make any adjustments or changes to your homeowner ledger.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous complaint was due to an issue where the company moved locations and did not adequately inform me. Due to this complaint, this company began reprisals forcing me to sell the home. I am not able to sell the home due to the same organization! After a long fight back and forth, I learned I was sending checks to the wrong location. This issue was fixed; however, the problems did not end. There was an alleged violation on the property with a picture contradicting the claim in June. The violation was never closed out and after multiple attempts to contact, no response has been received. It is now November. The tenants at the property did not deserve this, and nor do the future homeowners. I certainly do not. It is not that hard. As the previous property owner, I pay the HOA salary. The attornies, agents, and myself have been reaching out and have received no response. I want the house to be sold so I NEVER have to deal with such an unprofessional, unresponsive, and inadequate company ever again. Instead of making me miserable, fix the ponds - or build a community center, or do something for the community instead of holding up property sales out of pettiness.

  Business Response

  Date: 11/10/2023

  Kaitlyn,

  Per our communication from your previous complaint regarding your payments being sent to the wrong location, bi-annual statements are sent to all homeowners within your community, and our current mailing address is included on every statement. In addition, our various payment methods, which include our current mailing address if sending a check, are available to you at any time via our website, and through your Vine account at app.mycmg.com/login.  The Community Manager provided in writing that the violation in question had been closed out. 

  The Closing Attorney also contacted the Community Manager multiple times regarding the closing statement and was directed to the Closings Department, per our processes.  There is no longer a violation remaining on the account and all parties have been informed of this in writing.

  Business Response

  Date: 11/20/2023

  Kaitlyn,

  Per our communication from your previous complaint regarding your payments being sent to the wrong location: Every homeowner in each of our associations were informed of the address change multiple times via mail and email.  Additionally, all communications from our previous address have been, and still are, forwarded to our current address.  All statements and websites associated with Cedar listed our correct mailing address and it is the homeowner’s responsibility to verify the mailing address they are sending their payments to, as you would do with any other bill payment.

  The first documentation in writing regarding your violation was sent over on 10/31/23, please see attached for your reference.  These emails are answered in the order that they are received and they are responded to within a reasonable time frame to allow the Community Manager to contact the Board of Directors.  

  In regard to the refund you are stating is due, we’ve attached the rushed closing statement delivered to Weeks & Irvine Law Firm on 10/30/23.  These fees were paid for by Weeks & Irvine and are non-refundable as stated on the document, and in the terms and conditions which were agreed upon at the time of purchase.  

  There was a credit on your account prior to closing for your HOA dues.  For clarification, Cedar is a vendor that works for the Community and does not have any financial decision making authority.  This was indicated on your Closing Statement for your Closing Attorney to collect/refund at the time of closing.  In conclusion, there has not been any financial transaction between Cedar and yourself that would result in a refund.
  

  
  

  Customer Answer

  Date: 11/21/2023

  Complaint: ********
  
  I am rejecting this response because: I have over paid because I was not informed multiple times and the lack of professionalism is abhorrent, so I adapted. Additionally, I lived in the community in which you 'serve'. You may be used to people who do not work in the type of work I do, which required a lot of travel. I did not get multiple notices that the scam I signed on for changing locations. I did get multiple notices of pending legal action - and every time I tried to resolve it, I got the runaround. So much for working for the community. You did indeed hear from the law firm. Amazing how it took your company several days to let my close on the house that I owned. Your company was full and aware of when closing was and to resolve the reprisal against my property. How are you going to tell me that I don't have grass on my lawn and then send me a picture of green grass? AND THEN send me a picture of a different house? Make that make sense. 

  If you do indeed try to steal my over payment of dues that will be an additional issue I have against this company. IF I wasn't so desperate to sell the home to not have to deal with this poorly run, mismanaged, unprofessional company - I would have a disclaimer on the property to be cautious. Get better. Do better. And best yet - fix the ponds, or maybe do something for the community. 

   I expect my refund expeditiously. 

  
  Sincerely,
  Kaitlyn *****

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I believe that I have been assessed an unwarranted late fee by my HOA. I was charged the late fee for not paying HOA dues in July, but they are due in April and October. I got a receipt when I paid on September 30 showing that I have a late fee. I looked in my account and saw that I was assessed the late fee for not paying in July. The home page of my account clearly states that my dues have to be paid on April 1 and October 1. I have owned this home for over three years, and they have always been the due dates. Beginning on October 5, I have repeatedly attempted to find out if this is a mistake or if the due dates have changed and, if so, when they changed and how that was communicated to the home owners. I have only been able to speak to customer service who is not able to answer my questions. I have been told twice via phone call that the community manager would call me back. That has never happened. I have been told via email that my concern has been forwarded to the appropriate party. That was over a month ago. I emailed again, asking for an update and have been ignored. I asked customer service if I can pay for the full year in April instead of paying twice a year, since they aren't able to tell me the due dates. I was told that isn't recommended in case the HOA fees change between the two due dates. I simply need to know the correct due dates and I would like to know if I truly owe the late fee or if it was a mistake. I have attached a screen shot of my account showing the due dates and my account balance, which is the late fee that was assessed.

  Business Response

  Date: 12/05/2022

  Sheila, we hate to hear about your negative experience, but we are pleased to say that we believe this issue has already been resolved through separate communications with you.

  
  To confirm, your association’s semi annual dues are to be assessed on April 1st, and September 1st. Payments are due on the 1st, and they are considered late and submit to late fees if not paid by the 15th of that same month.

  
  As of Thursday, 12/01/22, the late fee and interest charges that were added to your account due to the second semi annual assessment erroneously being billed in July have been waived, and your balance due for the remainder of the year is $0.00. We have attached a copy of your statement for your records, and if you need any further assistance, please let us know. Thank you.
  

  
  

  Customer Answer

  Date: 12/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sheila L****