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Business Profile

HOA

Cedar Management Group LLC

This business is NOT BBB Accredited.

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Customer Review Ratings

1

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Review Details

  • Luke M

    Date: 08/22/2023

    Luke M

    Date: 08/22/2023

    I have lived in my new home for over 120 days at this point. CMG manages my HOA and is an absolute nightmare to deal with. I have yet to receive gate access fobs and today my gate code stopped working. I called CMG support and the girl I spoke to claimed all she could do was email the HOA board and did not have any superiors available for me to be transferred to. I have asked every support address I can find for information on the included landscape maintenance with my HOA dues and have not received any information back from anyone - I do not know what they do, what they don't do, what I can request what I can't request. In other words I am paying $90 a month to a lazy payment processor claiming to be full service HOA management - a company that is incapable in helping with the most basic of all HOA support requests - ACCESS TO MY NEIGHBORHOOD. Absolutely unacceptable.

    Cedar Management Group LLC

    Date: 09/11/2023

    Luke, Please be advised that Cedar is a vendor that works for your Board of Directors and does not have decision making authority when it comes to how the gate fobs are handled. The Board of Directors has opted to handle gate fob access themselves and Cedar has provided you with their direct contact information multiple times. The gate code provided to you in the interim while your gate fob was being processed is listed as active on our end. The typical turnaround time for receiving and updating a unit sale sent by a Closing Attorney is 30-45 days after date or purchase. Your account was updated within this time frame and a welcome kit was sent to you via mail and email. The Welcome Kit included a Vine registration phrase where you have access to all of the HOA financials detailing what is covered by your HOA.

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