ComplaintsforPure Fishing, Inc.
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Complaint Details
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Initial Complaint
08/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased a fishing rod from Abu Garcia from their website on Monday, 8/5. Order was delivered on 8/8. Upon opening the box, my husband noticed immediately that the rod was snapped off and missing 15”. The rod was a 7ft rod that was shipped in a 69” box so it was Shipped from Abu Garcia already broken. I have called customer service and left messages, sent emails with photos, and tried to fill out a return form and got an automated message saying it needed To be investigated. I have not heard from anyone at the company to resolve this issue.Business response
08/12/2024
I've refunded the original order and ordered a new combo for the consumer. The consumer has been emailed this information .
Thank you,
Lisa
Initial Complaint
08/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Yesterday I purchased a bluegill colored Choppo 90 at a store called ******** in Putnam Connecticut. This morning I was organizing my tacklebox when I looked at the bottom of the Choppo and noticed that it was labeled as a Choppo 75. Obviously, this was mis-packaged. I won’t even try to return it at ******** as they have a very strict policy about returning opened fishing products. I also think that this was an mistake made at the Berkeley factory. I already have a Choppo 75 and was really looking forward to fishing with the 90. There is a significant difference between the two lures. In fact, after looking at the packaging of a 90 verse to 75, it looks like the 90 was actually in a 75 package but labeled as 90. I suspect this would be a significant problem for your company. I have several photographs to support my claims including the receipt and I will attach them to this email. I think the most reasonable solution to this issue would be to send a bluegill colored Choppo 90 to me. Please see attached photographs of lure and receipt. I have emailed and called the company several times with no response. My name is ***** ******** ** ********* ***** Woodstock Connecticut, 06281 *************@charter.net ###-###-####Business response
08/14/2024
I've been in contact with this consumer to resolve the corn.
Thank you,
Lisa
Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Purchased products online, they were damaged in shipping and the company will not return messages, answer phones or provide and sort of customer service. All reply emails are sent undeliverable.Business response
08/05/2024
Hi,
I've ordered the consumers replacement and contacted him via email.
Thank you,
Lisa
Initial Complaint
07/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Placed online order #******* using the ******* app on July 1, 2024. I ordered 1 spinner reel combo, 1 bait cast combo, and two spin cast combos for a total of $305.91. The spinning combo and the spin cast combos were sent together using *** tracking number ******************. I returned home to find the box was heavily damaged. I took pictures through out the unboxing. I found that both Panfish spin cast combos had broken rods from the poor packaging and poor handling. I immediately attempted to contact Pflueger fishing via email and sent all of my pictures. I have emailed multiple times as of 7/16/24 without any response. I have tried calling multiple times, both Pflueger Fishing and Pure Fishing(parent company), without being able to speak to anyone. I have left 2 voicemails and have yet to receive a response.Business response
07/16/2024
Hello,
I have reached out to this consumer via email to initiate a resolution. Please have consumer check their junk/spam folder as sometimes our emails go there.
Thank you,
Lisa B****
Customer response
07/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I mailed in 2 fishing reels to this company to have repairs completed. They were mailed using *** with tracking and insurance. I was notified they were delivered 3 days later. After 2 weeks without any correspondence I began calling. I’ve called every number available to the public. No answer, I have left 10 or more voicemails requesting communication. At this time they have received my equipment that values over 350.00 dollars and I have no way of getting my equipment back. The customer service is null and void and it has me worried they have stolen my equipment and are not going to repair or send them back.Business response
07/16/2024
Hello,
I have reached out to the consumer directly via email. We do have his reels and a service order in place. Unfortunately, very high vo**** has resulted in much longer response times than we would like. I've reached out to our reel service department requesting they expedite his repairs and will follow up with the consumer. Please have the consumer check his junk/spam folder as sometimes our emails go there.
Sincerely,
Lisa B****
Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
12/21/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Berkley fishing lures currently is running an ad on their official website for a buy 2 get one free sale on select products. I placed an order on 12/11/23 of 7 different products that all according to the berkley website qualified for the advertised promotional sale. Upon checkout I noticed none of the products ( which I had purchased 3 of each ) were reflecting the sale. I called the customer service number provided and spoke with Tony. She advised me that they were having trouble with their website in making the promotion work. She advised me to make the purchase as is and then email my order number to the provided customer service email and I would be reimbursed the difference in the sale. She advised that was what berkley was doing to correct the issue until the website could be fixed. I have emailed my order number as instructed twice to the provided email and received no reply whatsoever. My order # is ********. Regardless of whether I receive any monies this company should be taken to task for false advertisement as I would not have made the purchase I made otherwiseInitial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Abu Garcia shipped me a broken reel April of 2022, and I didn't know it was broken until I checked the reel this year. Sent in the reel for repairs in the middle of July 2023, called and emailed multiple times with minimal email and no phone response, and they returned said broken reel without fixing the issue I sent it in with.Business response
08/23/2023
This consumer has been contacted and his concern forwarded to our reel service team for resolution. Consumer will be contacted by a reel technician within 24-48 business hours.
LB 08/23/2023
Customer response
08/24/2023
They agreed to exchange the damaged reel for a new one. I sent out the broken reel today, but I am not satisfied yet as I have not received the replacement good and will likely not until after the 5 period expires.Initial Complaint
06/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ordered an electronic gift card and received an email that the order was complete. 3 days later I still have not received an electronic gift card. Several emails have been sent with no response from Pure Fishing. I called and spoke to a representative who confirmed they had the correct email address (obviously since I’d received a confirmation email), and he assured me I’d receive it momentarily because he “resent” it. I still have not received the $100 gift card and am correctly waiting on a call back from Pure Fishing. I would definitely not recommend this company.Initial Complaint
03/20/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Same issue as a few other individuals on here. Made an order and I never received my free Fusion19 Swimbait Hooks as advertised. I have emailed them previously and they said to pick any other pick. I followed up and inquired if the original hooks were available. Despite 3 emails since 2/27/2023, I have no longer received any other responses. Now I am looking to utilize BBB to receive a response/solution otherwise I will escalate to chargebacks.Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a reverbe reel and rod combo the crank "Handle" broke. I attempted 7-8 times through phone calls and email to obtain a replacement however all representatives would continue to give me other numbers to call and only offered for me to pay to have the reel sent in so they could assess it. I asked for a pre paid shipping which was denied. I feel for a brand new reel this shouldn't have broke. I was willing to pay for a new crank but even after giving them the model they either couldn't or wouldn't help stating that they don't even know if they would have parts. If I was to pay to ship it the cost would be so substantial that it would surely be more cost effective to purchase new.
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Customer Complaints Summary
32 total complaints in the last 3 years.
7 complaints closed in the last 12 months.