ComplaintsforU.S. Patriot Tactical
Military Gear
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Transaction date 11/14/2022 Order number ******** ****** payment of 184.88 Although when ordered the site said the boots were in stock to be shipped in one to three days. Called the company and they said they will cancel the order because the item was not in stock.When I called the ****** they said the company never informed them for a refund. Try to get in touch with US Patriot and they put you on hold and never call back when you indicate you would like a call back. I now have a case with PaPal for a refund.Business response
12/13/2022
Our records indicate that a payment was sent to ****** to refund this order on 11/18 in the amount of $184.88.Initial Complaint
10/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ordered a pair of pants because they showed as "in stock" on the website. The order confirmation I received also said "in stock" after I had purchased and paid for the pants. After not being able to reach customer service through phone multiple times and through the contact form on the website, I checked the website again and those pants have been taken off of the website. The pants are Arc'teryx LEAF Assault Pants AR Gen 2 size 30 regular in ranger green. Order number is XXXXXXXX. I would like an ETA on shipment of pants if possible.Business response
11/02/2022
Business Response /* (1000, 8, 2022/10/26) */ Contact Name and Title: Kerion C*****, CS Manager Contact Phone: (XXX)XXX-XXXX exXXXX Contact Email: *********@uspglobal.com Our records show that our expected receiving date 12/05/2022, however, this expected shipping date is only an estimate and can be subject to change if the manufacturer delays our scheduled shipment further. I do apologize for the inaccurate inventory levels displayed on our website.Initial Complaint
10/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a jacket for $714.37 from US Patriot online store on 10/4. My credit card was charged right away on that day and the transaction was showed on the statement for the date of 10/5. But US Patriot never shipped the order. I tried to call their customer service but no answer all the time. I emailed them but they never responded except an automated reply message said they would get back to me, however, they never contacted me. I just would like to cancel the order and get the money back. My order number is XXXXXXXX. Thanks. AlBusiness response
11/02/2022
Business Response /* (1000, 10, 2022/11/01) */ This order was refunded in full to the customer as the product was not available for an extended amount of time XXXXXXXX Refund was issued on 10/21/22 Consumer Response /* (2000, 12, 2022/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order at10/04/2022� it is haven't been shipped out yet, it is for my brother's birthday gift, but it is already passedBusiness response
11/02/2022
Business Response /* (1000, 8, 2022/10/25) */ Contact Name and Title: Kerion C*****, CS Manager Contact Phone: (XXX)XXX-XXXX ex**** Contact Email: *********@uspglobal.com The customer called on 10/11/22 and was informed of the backorder with no ETA and the customer decided to hold the order. Please see the notes below from Order # XXXXXXXX User Name Date Time Note *****.***** 10/11/22 15:08:51 Rec'd cst call re:order status. Advised of item BO. Cst advised to keep order open and swap to size-Large. Made swap per cst request.Initial Complaint
10/13/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
ordered a tactical 5.11 jacket on 8/12/22 and was charged $249.99 - to date we have not received the jacket - i have attempted to remedy the situation via email with no response - i have left numerous messages asking for a call back with no return phone calls - we would like to have the total amount refunded - the purchase was made by credit card and through the website order #XXXXXXXXInitial Complaint
10/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
After the purchase has not been delivered, and just found that the credit card has been charged. Request prompt delivery.Emails and calls to customer service went unanswered.Business response
10/19/2022
Business Response /* (1000, 5, 2022/10/12) */ Your order is being processed. We do not know when these are going to be back in stock from Arc'teryx. I can keep your place in line - or I can cancel your order. Please let me know how to proceed.Initial Complaint
10/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Date of transaction: 10/06/2022 Amount: $98.10 Order #: XXXXXXXX Description of the product: TRU-SPEC 27-P FLIGHT SUIT ITEM #: 2651025 Choose a color: Navy Size: Large Length: Long I placed the order on Friday, but didn't receive a confirmation email I called them on Friday and no one answered me, and I checked their reviews online, looks like no one is going to answer my calls anyway, so I would like to cancel my order and get a FULL refund as soon as possible. Thank you!Business response
10/19/2022
Business Response /* (1000, 5, 2022/10/12) */ Your order ******** has been cancelled and a refund has been processed for your order per your request. V/R Laurel P*** Director of Sales Consumer Response /* (3000, 7, 2022/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No refund has been received to my bank, kindly reach out to me I can show the proof of screenshot on my bank statement if needed. Looking forward to your email. Business Response /* (4000, 9, 2022/10/13) */ This can take 3-5 business days to process with your bank. I have attached your receipt to the email for reference. Consumer Response /* (2000, 11, 2022/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the refund!Initial Complaint
10/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I paid for two hats from US Patriot Tactical. I only received one. I have contacted US Patriot via Email with no response. The item in question that I did not receive is product number XXXXXXX. I was charged $46.51 on 9/8/22 for TWO hats by US Patriot.Business response
10/13/2022
Business Response /* (1000, 8, 2022/10/12) */ Good Morning Sir, I apologize for our delay. I do see that you ordered on the 9/6/22 We shipped one hat to you on the 8th. The other is still on back order. I am able to send this once we receive it, and am more than happy to upgrade your shipping to next day air, Otherwise I can cancel and refund you for the hat you did not receive. Please let me know how you would like to proceed. Consumer Response /* (2000, 10, 2022/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the business response. I'm glad they finally let us know what was the holdup. I made my intentions known that I will wait for the new hat to be sent.Initial Complaint
10/04/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered jacket and pants that are too big. They are XXL instead of Large. I ordered a hat that is too small. Its 7 instead of 8 1/4th. Ive been emailing them and calling and Cant get a response. I didn't get my belt that I ordered either. When I called on 10-4-2022 at 9:30am it said they were closed for labor day even though that was a month ago. Order ********Business response
10/13/2022
Business Response /* (1000, 5, 2022/10/05) */ Good Afternoon Mr. ******, I got your BBB Complaint #********, I am sorry that our phones are off today due to training and us being short staffed. I do know that you have been in communication with Samantha multiple times today. I understand that you want a quicker answer, however we have explained to you that to be able to help facilitate any form of return we need to see what you received that is incorrect. As you stated the sizes were not correct in the emails and in your BBB Complaint, however you have refused to show us images of the tags on these items. If you believe that it is our mistake than please provide us with what we need so that we can fix it. If it was your mistake, we can work with you to fix it, but we still need to see what you got to be able to move forward. As it stands currently - We do not have the information needed to provide you with a return/exchange because you have not provided it to us. I found three orders in our system that all look like the same items to me. ******** - order shipped : Propper IHWCU Trouser - OCP - Extra Large Regular QTY 1 Propper ACU Patrol Cap OCP 73/4 QTY 1 ACTION EMBROIDERY PVT SEW-ON CAP RANK QTY 1 50/50 NYCO Ripstop Hat Tape - OCP with Black Thread - No Hook (Customization: ******) QTY 1 Propper IHWCU Coat - OCP - Extra Large Regular QTY 1 NameTape and Army Branch Tape Bundle - OCP Tape with Black Thread (Customization: ******) QTY 1 ACTION EMBROIDERY PVT PREFOLDED RANK TAB QTY 1 Heros Pride ACU Full Color Reverse US Flag Patch w velcro QTY1 Rothco AR 670-1 Compliant Military Riggers Belt X-Large QTY1 ******** - Cancelled & refunded PTS, HOT WEATHER OCP, SCORPION NYCO R/S, XLR QTY1 SHIRT, HOT WEATHER OCP, SCORPION NYCO R/S, XLR QTY1 NameTape and Army Branch Tape Bundle - OCP Tape with Black Thread (Customization: ******) QTY 1 ACTION EMBROIDERY PVT PREFOLDED RANK TAB QTY1 Heros Pride ACU Full Color Reverse US Flag Patch w velcro Qty1 Rothco AR 670-1 Compliant Military Riggers Belt X-Large QTY1 ******** - Cancelled & refunded Propper ACU Patrol Cap OCP 73/4 QTY 1 ACTION EMBROIDERY PVT SEW-ON CAP RANK QTY 1 50/50 NYCO Ripstop Hat Tape - OCP with Black Thread - No Hook (Customization ******) QTY 1 Now what I can say is this your complaint stated you ordered your Jacket and Pants in a large - which is not true on any of these orders - it was XL in everything. It also states that you ordered 8 1/4 for the hat - which is not true for any of these orders. And it states that you haven't been able to get a response when I have email correspondence from today between you and Samantha. I am sorry you are frustrated, we want to help you - but you need to work with us to help make this happen.Initial Complaint
10/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have placed the order on the website on 15th August. The cloth I bought is Arc'teryx Alpha Jacket Gen2 (item number: ******) and I paid the full price $710.25. The order number is: 00352324. I have called the customer service a week after I placed the order, and they told me the cloth was not available at that time but they promised me to ship the cloth on 26th September. Yet, it's 30th September today and I've been calling the customer service hotline for several times after 26th September, the calls have never been answered and I also haven't received any call back. But the website shows the cloth is still in stock till now. My request is just a full refund ASAP.Business response
10/13/2022
Business Response /* (1000, 5, 2022/10/04) */ Your order ******** has been shipped - we apologize for the delay Arc'teryx was delayed in shipment ******************
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Customer Complaints Summary
41 total complaints in the last 3 years.
5 complaints closed in the last 12 months.