Reviews

This profile includes reviews for U.S. Patriot Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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U.S. Patriot Tactical has 45 locations, listed below.

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  U.S. Patriot Tactical

  212 Candi Ln Columbia, SC 29210-8001

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  U.S. Patriot Tactical

  Bldg 10730A Enduring Freedom Dr Fort Drum, NY 13602

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  U.S. Pacific Tactical

  451 Broadway Ave Bldg 3338 Eielson Afb, AK 99702-2302

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  U.S. Pacific Tactical

  600 Richardson Dr Ft Richardson, AK 99505-8310

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  U.S. Pacific Tactical

  7200 Perimeter Rd S Bldg 1340 Malmstrom A F B, MT 59402

Review Details

• Review fromJoy M

  Date: 02/16/2025

  2 stars
  My husband and I are both active duty and we both had issues with shipping times. Our base doesn’t have the stuff we’re needing so unfortunately we have to have uniform items shipped. It took my husband 3 months to receive his OCP blouse and we’re now on 4 weeks waiting for my boots. The website said it was in stock, so the wait times are not accurately listed online. If you’re unable to complete orders, that’s fine, but please be transparent about this so military folks can get their uniform items when they need them.

• Review fromSeth G

  Date: 12/26/2024

  1 star
  Terrible business practice in my opinion. Had a sweatshirt listed on their website for sale; went to order it and noticed I didn’t receive any emails pertaining to shipping after a couple days. Reached out to them, and it wasn’t even in stock! On back order for a month. Just reached out again and the date was pushed back yet another 5 days.

• Review fromRichard S

  Date: 05/17/2024

  1 star
  I spent close to $500 with this business back in March it is may they still have not sent my items to me I'm a soldier and this is disgraceful that they cannot send my uniform issue parts to me that I need this company should be put out of business they don't communicate you can't call them on the phone they don't answer emails they block all my emails when I try to add something everything's blocked stay away from this company never spend money here you won't get your items or your money back I've asked for a refund they don't do any of it very crooked outfit

• Review fromJordan O

  Date: 12/29/2023

  1 star
  Terrible customer service. I ordered boots a month ago, im getting ready to deploy and a month later all I have recieved is that they're still processing my order. Since I need boots for deployment I decided to cancel and buy else where but when I got a response to my cancelation request, I was told my order is too far gone to cancel. That doesn't even make sense since they still haven't shipped. I was told I can return when they arrive! Again, they haven't even been processed yet. Do NOT buy from this company, they say military friendly but apparently not those who getting ready to deploy.

• Review fromPete M

  Date: 12/02/2023

  5 stars
  I couldn't be happier with the service I got, when I call them. Great experience. I wish I had heard about US Patriot earlier.

• Review fromSteven H

  Date: 09/05/2023

  1 star
  Customer service was completely dishonest. Called to cancel the order the day after it was placed (28 Aug) and was told the order was manifested and couldn't be cancelled. An email with tracking info was said to be sent by end of day. Nothing was recieved and I called again the next day to check on the status of my order (30 Aug) and that time I was told that it wasnt manifested at all. A cancellation request was then put in and I was told a representative would reach out. Nobody reached out and no email was received. I called 6 days later (5 Sep). Asking what the status of the cancellation was and was THEN told it couldn't be cancelled because it was already manifested/shipped. I checked on the status using the website and it said the label was created and it shipped 5 Sep! This dishonesty is absolutely ridiculous, spend your money elsewhere.

• Review fromGena H

  Date: 08/15/2023

  1 star
  “Gear” way too expensive. Plus this “patriot” store is giving giving giving to Ukraine. What happened to concern over our homeless vets? Be wary of this store…

• Review fromChris B

  Date: 07/03/2023

  1 star

  Chris B

  Date: 07/03/2023

  Twice now they’ve sent me fake PT pants. They very obviously covered over the real size with whiteout tape and then wrote in a fake size and covered up the NSN with a Sharpie. Straight up fraud.

  U.S. Patriot Tactical

  Date: 07/05/2023

  Hi Chris B********* Thank you for your feedback. We sincerely apologize for the issues with your PT pants. Your feedback has been shared with our Merchandising team to research and resolve as soon as possible. We will coordinate with the manufacturer as well. Our goal is to provide you with quality products and service. Our Customer Service team issued a refund on 7/3. You should've received a confirmation email from us of this refund on the day you requested. Again, we sincerely apologize and will expedite resolution for this quality issue.

• Review fromDaniel C

  Date: 06/11/2023

  5 stars

  Daniel C

  Date: 06/11/2023

  My experience at the Fort Sam Houston, store #2, was awesome. The store supervisor, Jarina, was professional and courteous. Her knowledge of details of items in the store not only helped me choose the best boots i needed, but motivated me to make additional purchases. Very pleased, thank you Jarina.

  U.S. Patriot Tactical

  Date: 06/19/2023

  We are extremely grateful to have you as a customer and so proud to hear about your great experience. Thank you for sharing!

• Review fromDavid B

  Date: 06/02/2023

  1 star

  David B

  Date: 06/02/2023

  Absolutely incompetent and dishonest. Website said they'd send order within 24 hours. Two weeks later nothing had arrived. I repeatedly emailed with no response. I then called and was told order would definitely be cancelled and that I'd receive a reply to confirm. No reply. Items still sent weeks later after I already purchased them from honest companies. Total garbage, do NOT buy from this company.

  U.S. Patriot Tactical

  Date: 06/19/2023

  Hi David B**** Thank you for your feedback. We sincerely apologize for the delays experienced with your most recent order. Unfortunately, we did not recieve your emails because they went to an inactive mailbox. Sorry for the confusion with being able to reach out to us. The refund has been issued. As of last week, we are caught up on order shipments and back to regular shipping times! We look forward to providing you a must better and well-deserved experience in the future.