ComplaintsforU.S. Patriot Tactical
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Complaint Details
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Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Do not shop here. I’m TDY and had an issue with the airline losing my luggage and had to buy last minute articles of clothing for OCP uniform. I’m here for a course that requires OCP uniform as the duty day uniform. When I asked the seamstress at alterations if she was able to expedite sewing on the rank for my Patrol Cap, she literally told me only if I tip her in cash or send her cash app. I thought she was kidding and asked if that was even legal. She said it is if I want my PC done today. Insane !!! This place should be reported to the IRS, see how many illegal tips she claims. I had no choice because I can’t get the Airline to find my lost luggage and the clothing and sales is closed today. What in the world is wrong with these people !?? I’ve never listed an organization as a scam before, but I’d definitely say there’s some illegal activity going on here on some level. For sure needs some IRS attention.Business response
06/17/2024
I called and left a voicemail and also sent email to Maite Bengoa. We are needing to know what US Patriot Store Location he went to, and the name of the associate if able. I have included the email that I sent the customer as well asking for this information. Once we have this information, we will be able to further investigate this matter as well as take the appropriate actions.Initial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ordered boots online. CC was charged and never shipped. When asked they said they would ship on 8/30/2024. Asked for refund and I am getting run around. Still no answers. I think this is a terrible way to do business.Business response
05/31/2024
I reached out to Scott Mckenney and spoke with him directly. I let him know that as of this morning (5/31/2024) that his order officially cancelled. The refund will close on our end by end of business day today 5/31/2023, and the refund of the $133.00 will be refunded back to the card used and he should see that sometime next week.Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered a pair of boots on February 19th 2024. When I received the boots, they were too narrow, so I requested an exchange for a wider size. After sending the boots back, I heard nothing for weeks. Only after emailing them and asking did I find out the size I was exchanging for was on back order. So I instead requested a refunded. The refunded was declined by my bank multiple times so I requested a check instead. The check was requested on March 8th 2024 and I still have not gotten any confirmation that it's been sent. Only someone telling me "I'll look into it" etc etc.Business response
04/16/2024
Spoke with customer directly. Confirmed with customer that he did receive a paper check in the mail.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
01/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On January 9th of 2024 I ordered the BELLEVILLE WATERPROOF STEEL TOE FLIGHT AND FLIGHT DECK BOOTS off the U.S. Patriot Tactical website with the impression that they were in stock and will ship within 24 hours. It is now January 25th and looked up my order details and says the estimated shipping date of April 9th of 2024. I then went back to the website to see if there was a change in the stock they had advertised, no, still says “In Stock, Usually Ships in 24 Hours”. This is almost criminal in false advertising. I’ve read the horror stories from many people online about the difficulties of the return and reimbursement process having to deal with this “company”. Would appreciate if the BBB would either lower the rating on this company or openly warn potential customers away from dealing with them at all. Pictures of estimated shipping dates and advertised dates will be attached.Business response
02/06/2024
Good afternoon,
I do apologize for the inconvenience and frustration we have caused you. If our main warehouse doesn’t have stock of an item, and if the item in questions is set up to also be able to drip ship from the vendor, then the website will automatically default to pull from the vendor’s warehouse. The site will then default to say the item will ship with in 24 hours when the item is pulling from the vendor to ship to the customer. When the customer then checks out it will then update to show that the item will be shipping from the vendor to them, and with the current ETA that the vendor has provided us for the item to be able to ship.
I understand this is very frustrating and this is something we are working on getting corrected on our website, so this issue doesn’t happen. If you are ever questioning an item, you can always call our customer service at 844-877-4327 and we are always happy to double check the stock of the item.
I show that you order ******** for item FT1052 BLK 12 R the Belleville 800 ST Waterproof Steel Toe Flight & Flight Deck Boot are shipping from our vendor to you directly. I did reach out the vendor and the did confirm that these are on back order at this time. They are looking around the beginning of April 2024 for them to get them in and ship out to you.Please let me know if you are not wanting to wait and would like for me to have this order cancelled, so we can issue you a refund. Please feel free to contact me back at 859-554-2593 and I will be happy to put that request in.
Respectfully,
Haylee N******* | Quality Specialist
1340 Russell Cave Road | Lexington, KY 40505
Phone: 859-554-2593 | Fax: 800.944.2557 | ***************@galls.comInitial Complaint
01/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Purchased a product over three weeks ago and have reached out to customer service multiple times and submitted multiple inquiries. It has taken 3 to 4 business days for them to respond to any of my emails even though I respond right after they send me something. I just want to cancel my order at this point, but I cannot get a hold of anybody and they charged my card and are not shipping my product.Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Several days ago I bought some products off of their site. They over charged my debit card and put my checking in over drawn ststusInitial Complaint
06/29/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On order # ******** I bought a crye JPC 2.0 on 2/18/2023 it is now 6/29/2023 they keep pushing the back order date further and further out they refuse to give me a re fund and when I bought the product they mentioned nothing about it being on back order until a month after I bought it. I have reached out multiple times to customer service and they have never contacted me. This is absolutely the worst company I’ve done business with and I will never order a single thing from them again.Business response
07/03/2023
Hi Mr. ********
Thank you for your feedback regarding your carrier order. We sincerely apologize for the continuous delays with fulfilling this portion of your order. We recognize this has not been a great experience for you and sincerely apologize for the inconvenience. I've attempted to reach you via phone a few times but have been unsuccessful. I'm hopeful that my voicemail messages have been received in leu of having an opportunity to speak with you. Based on your feedback, I've conducted research on the lack of response from our Customer Service team, as well as the status of your order. Unfortunately, I couldn't locate any records of calls or emails and I was hoping to connect with you to obtain additional information. Our goal is to be relentlessly focused on our customers by ensuring every customer is serviced in a timely manner and have a great experience with US Patriot. Good news is the carriers are in stock and I'm in the process of having one shipped to you. We value you as a customer and thank you for your patience.
Initial Complaint
03/16/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a store credit of close to $300 dollars from a return. I decided to use this credit to purchase a new uniform i need for a course. I had to do it over the phone and was promised everything was taken care of and a ship date that worked as well. 3 days in a row I received calls from people that had no clue what they were doing and said i didnt have a credit and they would give me a discount. I am on hold for close to an hour right now with no help in sight. I even received an order placed and paid email yesterday. Galls took over US tactical Patriot and ran this company straight into the ground. I now will not receive this in time where I could have ordered elsewhere and been fine.Business response
03/17/2023
Thank you for bringing this experience to our attention. We are currently working with the customer directly to expedite the order for a timely delivery. We sincerely apologize for the delays in processing the order with the store credit. We recently had a system conversion that slowed down the process of using store credit. Thank you for your patience.Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Order placed on 10/14/2022 and paid $100.51. I called several times and was told my item was on back order and had not yet shipped. I called again in November 2022 and was told the company was purchased by another company and my order was still not available. On 12/15/2022 , I received an email giving me a new order # for the same item (but new order # with the new company). I called to say I did not want to continue waiting (already 2 months of waiting ) and would like my money back. I was told a refund would be send by mail. On 12/27/2022, I received an email that my order was cancelled. Today, 2/6/2023 (4 months from the original order), I called AGAIN to be told no check has been mailed…and it’s unclear exactly why. And then, the same response : we have to look into it, and get back to you. Basically, the company stole my money. No product was sent , no communication as to why no refund has been sent since I requested it.Customer response
03/16/2023
The company, after I contacted BBB, has finally paid my refund. I received a check in them mail. Even that was done oddly, as I was told I would receive my refund by PayPal. But, nonetheless, after several months of misinformation, I did receive my money back.Thank you,-Stephanie R********Initial Complaint
02/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On February 15 a couple of my co-workers and myself we travel form Salem Oregon to the Military base JBLN for a training. That day we went to the US Patriot tactical store. I bought a pair of boots, however on the next day I noticed that one feels tighter than the other one, I went back on yesterday Sunday February 19, the store did not help me because I didn't have my receipt, she looked into the cashier or computer and she found the two tickets. She mentioned that just because she find the receipts she won't be able to exchange the boots. I asker if I can talk to a supervisor and she give me the email address to send her an email. I haven't receive any re-reply back or phone call. I have been deployed several time and I always buy boots before and after my deployments the same ask my Soldiers. *****Why US Patriot tactical store do not help us when they know that is our situation sometimes is hard to keep stuff when we travel, this is not the first time thT I have the same issue on 2021 I bought one per of boots and some combat shirts. I couldn't exchange the shirts because of the tickets issue. We are not an strangers or stealing merchandise from them to treaded like a thief. ***** I just want to return the boots that I never use and get my money back. Thank you.Business response
02/23/2023
Hello. Mr. *********.
We sincerely appreciate you bringing your concerns to our attention. Based on your discussion with our District Manager, Shawna M******, we were able to provide a replacement product without the need to exchange. We appreciate your patience while we worked to determine the best solution. If you need further assistance, please do not hesitate to reach out to us. We value you as a customer and look forward to servicing you in the future.
Best regards,
US Patriot
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Customer Complaints Summary
43 total complaints in the last 3 years.
6 complaints closed in the last 12 months.