Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Most concerning, however, is the issue that arose following my service on March 29th. On Tuesday, April 1, 2025, after getting gas at a Kroger station, I discovered that my gas cap door would not open when I attempted to release the latch. Upon arrival, I requested to speak with Johnathan, but was informed he was unavailable for the day. I then spoke with service advisor Greg R****** and explained the issue with my gas cap door, emphasizing that it was functioning correctly before my recent service. Mr. R****** became argumentative with me in front of other customers. I then requested to speak with a manager. A manager named Danny subsequently spoke with me. I reiterated the same information regarding my gas cap. He had a service technician examine the vehicle, who stated that the gas cap cable had "popped." I insisted that this issue needed to be rectified as it was not present before my service. Danny took my vehicle to the service bay and was able to manually pop the hook on the gas cap door open. However, he informed me that a proper repair would require keeping my car for two days to remove the driver's side panel. Danny stated that he would inform Johnathan of the situation and advised me to contact Johnathan the following day to discuss how the repair would be handled. As instructed, I contacted Johnathan today, April 2, 2025, and he confirmed that he had spoken with Danny. I was then informed that Midlands Honda would not be taking any responsibility for repairing the damaged gas cap mechanism, and that I would have to continue driving my vehicle with the gas cap door not closing. I am deeply disappointed by the significant decline in customer service and the lack of accountability demonstrated by Midlands Honda in these recent incidents, particularly the damage to my vehicle that occurred during a routine service appointment. I expect a higher standard of care and professionalism from a dealership I have entrusted with my vehicle for several years.

  Business Response

  Date: 04/10/2025

  Ms. **** visited Midlands Honda of 03/29 and was treated with the utmost professionalism and respect. Ms. **** requested an oil change and tire rotation. The service (Oil Change/Tire rotations) was completed on her 2015 CR-V with 179,945 miles. Ms. **** returned claiming her fuel door would not open. We diagnosed and quoted her the cost repair the fuel door cable. We explained there is no correlation between the oil change performed and the fuel cable not working. Ms. **** declined to have the fuel cable repaired. 

  Customer Answer

  Date: 04/10/2025

  
  Complaint: ********
  
  I am rejecting this response because it's not truthful. I was not treated with the utmost respect and the person who waited on me had to be told to help. When I returned to discuss the issue regarding my gas cap door latch not opening, I was not given any quote on parts nor labor quote. The quote that I attached to the original email came from a Honda dealership in Florence, SC. Yes, I came for an oil change, but your service tech know that they pulled the wrong latch. My gas cap latch and hood latch are right near each other. Therefore, it is correlation to the issue at hand. Per Danny the manager that was there, informed me that they would have to see if they had the cable to repair it. He stated that they would possibly have to keep my vehicle for two days. I told him that I wouldn't have a way to and from work. Due to my car being the only transportation I have. Danny was also asked if they keep my car was the company going to put me in a rent to get to and from work. Again, I was never told that I would have to cover repairs for the damage Midlands Honda caused. Danny replied, I would have to talk with the service manager Johnathan about that. Johnathan wouldn't be in until the following day. I agreed to call Johnathan, and I asked Danny how I would be able to get gas with the door not opening. I was told to take a crowbar and pop it open. I replied I was not going to be responsible for doing further damage. Danny, then stated he would handle it. Danny drove my car to service station and when he returned the gas cap door was open and the spring that attaches was broken. I had someone(witness) with me that can attest to my response. I'm sure they have video footage from those days as well.

  Once again, I am requesting Midlands Honda cover the cost for the damages caused while my car was in their company's care on March 29, 2025 and April 1, 2025. They can repair the vehicle and place me in a rental until they complete the repairs. If this not acceptable, then we can go the legal route. 

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/21/2025

  Midlands Honda service manager has contacted Ms. **** and resolved the issue. No further action is required.  

  Customer Answer

  Date: 04/21/2025

  
  Complaint: ********
  
  I am rejecting this response because you stated the Midlands Honda manager contacted me. No one has reached out to since filing this complaint. The issue is not resolved. Again, the cable  from the gas latch that opens the gas door still needs to be as well and the clamp inside the gas cap door which opens broken by your staff. When they accept my vehicle for repair, I need a rental to get to and from work until they complete the necessary repairs.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/28/2025

  Ms. **** has been contacted by the Midlands Honda service team. The issue has been resolved.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On **********.com, Midlands Honda advertised a 2025 Civic Si for $30,094. I called and asked for an "out the door" quote. When I received the quote the selling price of the vehicle changed to $36,395 also a charge for a "premium package" for $1,488. I was told the Civic Si has a $4,995 markup. Which is still inaccurate because the markup is $6,301. I also stated I do not want the "premium package" included with my purchase because it is a maintenance package and I live in a different state. I would like to purchase this vehicle at the advertised price of $30,094. I understand that price doesn't include a documentation fee and taxes. 2025 Black Honda Civic Si VIN ***************** Stock#SH476449

  Business Response

  Date: 04/29/2025

  The reference vehicle is a rare model in transit vehicle, which is not yet in the Midlands Honda inventory. The third-party site, **********, picked this vehicle up in its system prematurely.  We can not speak for **********, but ********** clearly disclaims and discloses that any pricing must be verified with the dealer.

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honda has over charged me for all work done on my car I demand to speak to a general manager

  Business Response

  Date: 01/02/2025

  Mr. ****** was treated with the utmost respect and professionalism. We have reached out to discuss the matter. The customer stated there is no issue, and no further follow up is needed. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue occurred on Monday July 8th. I didn't pay the business any money because my car is less than 4 months old and was purchased brand new. It is still under the factory warranty. I had been having some issues with my steering and I brought the car in to have it looked at. After test drive and/or diagnosis the dealership service department said that there were no error codes and the steering was functioning as it should. I took the car home (less than 3 miles away). Within an hour or so, I noticed an area where my paint was damaged. I immediately went back to the dealer to show them the damage. The service man****, Johnathan, acknowledged that there was no damage when I brought it in (he looked at video of me pulling into the service check in area). The view was is the shadows upon the service advisor, Brantley, and I pulling back in from the test drive. They said that I must have damaged the car on mile 3 mile ride home, which was complete nonsense. After some back and forth. They said that they would touch the area up and fix the paint. Once the got done I told them that there is still some marking/blemishes in the area. They did a poor job of fixing it. They got very upset with me and I didn't get why they didn't understand. The bumper/fender was BRAND NEW and spotless when I brought it in that morning. Even after their "touch up" It was still clear that there was damage done to that small area of the front passenger side bumper/fender. Daniel took my number and said that they would call me when they could speak to a paint specialist(?). It has been a week and I have not heard from them. I have filed a complaint with Honda Corporate. They said they would reach out to the dealership to see what is happening. They also said that if that didn't work that I would need to go to another dealer and get the issue diagnosed and to send that information in to them for further investigation. I just want my front bumper/fender paint to be repaired properly.

  Business Response

  Date: 07/16/2024

  Mr. ****

   

  Im sorry to hear that your aren't satisfied with the repairs that were done to your vehicle. I have spoken with the service man**** and also looked at the footage and I must agree that it appeared that we didnt damage your vehicle. With that being said I am glad that my service advisor did attempt to get your vehicle touched up as a courtsesy as we don't want any customer leaving our establishment unsatisfied. Based upon your complaint the work that was done was not to your satisfaction and we can definitely see what we can do about getting it up to your standards. My service director Ed Y**** will be more than happy to speak with you at tyour earliest convience to see what and if anything can be done. Please feel free to give him a call at ************ to set up and appointment to bring your vehilcle back in.

   

  Rickey R*****

  General Man****

  Midlands Honda

  Business Response

  Date: 07/28/2024

  Mr. ****
  
  Im sorry to hear that your aren't satisfied with the repairs that were done to your vehicle. I have spoken with the service man**** and also looked at the footage and I must agree that it appeared that we didnt damage your vehicle. With that being said I am glad that my service advisor did attempt to get your vehicle touched up as a courtsesy as we don't want any customer leaving our establishment unsatisfied. Based upon your complaint the work that was done was not to your satisfaction and we can definitely see what we can do about getting it up to your standards. My service director Ed Y**** will be more than happy to speak with you at tyour earliest convience to see what and if anything can be done. Please feel free to give him a call at ************ to set up and appointment to bring your vehilcle back in.
  
  Rickey R*****
  General Manager
  Midlands Honda

  Customer Answer

  Date: 08/03/2024

  This message is to request that this complaint be deleted and/or marked as resolved. Thank you. The bumper was repainted and I was asked to bring it back in a few weeks after the paint cures to buff it up once more for finishing touches.

• Initial Complaint

  Date:07/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Review and Complaint: Midlands Honda Purchase Experience I recently purchased a 2020 Honda Odyssey from Midlands Honda and unfortunately, my experience has been marred by significant issues that remain unresolved. During the purchase process, I agreed upon a sales price of $30,000, with taxes and fees to be added. However, upon receiving my first statement, I was shocked to find an additional charge of $8,000 above the agreed amount, excluding my $2,500 deposit. This discrepancy was not clarified despite multiple attempts to obtain a breakdown of the billed amount, confirmation of applicable taxes and fees, and the original bill of sale and signed agreements related to my purchase. Initially, I was patient due to a security breach that Midlands Honda cited as the reason for the delay in providing the necessary documentation. However, my understanding was that all dealerships should have the capability to access their systems and provide essential transaction details promptly. Despite leaving voicemails for Angela in the finance department and waiting for an extended period, I have not received the requested documents or a satisfactory explanation for the billing discrepancy. This experience has been highly frustrating and disappointing. As a consumer, I expect transparency and clarity in financial transactions, which has regrettably not been the case with Midlands Honda. I am left with unresolved concerns about the accuracy of billing and the dealership's handling of customer service inquiries. I urge Midlands Honda to address these issues promptly and provide the necessary documentation without further delay. This situation has significantly impacted my confidence in the dealership's integrity and customer service standards.

  Business Response

  Date: 07/08/2024

  Unfortunately yes there was a global incident , that hampered many dealerships from operating at full capacity. Know that we are back to functioning at almost 100%, we will be more than happy to sit with you and review your paperwork and make any changes that you are requesting. Please let us know when you would like to come in and review those documents.

   

  Rickey R*****

  Midlands Honda 

  Customer Answer

  Date: 07/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: 

  Direct contact information was Not provided, nor has any attempt been made to contact me by Midlands Honda with the exception of a sales agent who thought I was looking for a vehicle. When I explained that I had already purchased a vehicle and was looking to review the finance documents, he stated someone would call me back on July 8, 2024. I have yet to receive a phone call. I have attempted to contact Midlands Honda multiple times, but the phone continuously rings with no answer.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 07/09/2024

  Mrs. ******* please feel free to contact me at ###-###-#### to dicuss getting this situation resolved for you. Once again I apologize for the inconvenience.

   

  Rickey R*****

  General Manager

  Mildands Honda

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Nissan Sentra on Monday, May 20th. I received a call from *********, the loan servicer, today to verify the loan and related information. During this call, I stated that I did not authorize any add-ons, such as an extended warranty or protection package. A few hours later, the loan servicer called me back and informed me a tire and wheel package was included in the loan in the amount of $1499.00. I neither requested this package, was informed of its inclusion, nor recall seeing any document outlining its terms or warranties. Accordingly, I feel that there did not exist a fair opportunity to review the terms. The inclusion of this charge without my express consent is, in my opinion, deceptive and unethical. I called your finance office immediately after this and spoke with someone who promised they would call me back by the end of day. I never received such a call. I left another voicemail around 4:45 PM. I am seeking a resolution to this matter and request that you contact me to discuss the next steps to address this concern.

  Business Response

  Date: 05/27/2024

  Mr. *****,

  I have the opportunity to read your complaint and understand you have questions abput the extended warranty and items that you purchased on the vehicle that recently bought from Midlands Honda. We never want a consumer to not understand  their contract or the items on the contract. Your lender was correct in stating that all of the items are optional and can be cancelled if you should desire. Please let me know when you would like to come buy so that we can review all paperwork and address any items that you may desire to remove.

  I can be reached at 803-413-4521, Rickey R*****, General Mgr, Midlands Honda

  Customer Answer

  Date: 06/08/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Hello: 

  72 hours has elapsed since your written promise to contact me within 48 hours. Accordingly, due to failure to respond and provide the requested documentation, a police report has been filed with Richland County Sheriff's Department for forgery that occurred on May 20th, 2024. Any further communication should be directed to retained counsel, ***** ********* who can be reached at the following phone numbers and/or addresses: 
          P.O. Box 11865
          Columbia, SC 29211
          ###-###-#### (T)
          ###-###-####  (F)

  I find it deeply unfortunate that your dealership neither cares about nor respects its customers, as evidenced by your failure to contact me after several requests and committing forgery with intent to defraud.

   

  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/17/2024

  Mr. ***** I have attempted to reach out to you on multiple occasions with no success. I hate that you feel that anything was done with malice or intent but I will be more than happy to provide you or you representations with all of the documents that you have signed. All products were clearly disclosed to you and presented in a manner giving you the option to purchase. If there is a product ie, extended warranty that you are no longer interested in please feel free to contact me on the number I left on your voicemail and we can get those products canceled for you. The number I have been calling to reach you is ************. If there is a better contact number for you please let me know so that we can get this situation resolved for you.

   

  Rickey R*****

  Midlands Honda

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on our way back from vacation our motor blew. It was just at our dealership in Williamsville 1 month before and just got an oil change the day before in Daytona. We had no choice but to have it towed to the closest dealership from where we broke down which was midlands honda. My husband and I left Ny a week later to go back down to SC to pick up the car. After the 13 hr drive we finally got our car and we got 10 miles away from the dealership and realized ALL of our covers were missing. The motor cover, the cover by the motor and the lower lid cover. They said no problem we will order it and ship it to you. Now they claim there were no covers on my car. I can get letters from my mechanic, the oil place and the tow truck driver that seen the cover there when he popped the hood of my car. They also tried to get me to pay $595 for brakes stating Zurich wont cover my caliber unless the brakes are done. I called Zurich whom i have my warranty under and they said they were never told about a caliber and it wouldn't matter if i needed brakes because the caliber is covered. after playing their game and telling them no don't do my brake pads or rotors because i had them and my husband will do them when we get there. While texting me the day it was done stating well they are replacing the pads and rotors i had to again tell them no then call and say they do not have permission. This is an ongoing issue and need to know if i will need a lawyer. Please help guide me. I need to replace these covers

  Customer Answer

  Date: 03/05/2024

  I spoke with the oil change company in Daytona and they said they have video of my car with all shields on it ( midland Honda had it the day after) my mechanic is willing to do a notarized statement stating all my covers and shields were always on the car( he’s been servicing my car since I’ve had it) and had my car there a couple of weeks before the motor blew

  Business Response

  Date: 03/19/2024

  I apologize for the inconvenience when you bought your vehicle in for service. We try to ensure that each and every customer is taken care of and all of the repairs that we do are to the customers satisfaction. Sometimes we do fall short and not every customer is happy with our performance. With that being said, please allow us the opportunity to take a second look at the vehicle and see what or if any additional repairs are needed. We can schedule this diagnostic at your convenience, please let me know when your schedule permits to allow us to take a second look at your vehicle 

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/2023 $1028.00 Tuneup was then completed as instructed. *October the car started misfiring. I took the car back and told them it was doing the same thing in June. The checked my vehicle I was told it would need fuel system that would cost $1900.00. *I took the vehicle to another Honda dealership they checked out my vehicle and said it was showing code for the ABS system that needs * I received 2 different repair from which had me puzzled because my invoice I thought it would have been ok. I then took my vehicle to part store. The said I had a misfire and that I needed some spark plugs. They have been the only dealership I have taken my car for service. My apologies but I don’t have to have expert training working on car but every other car repair shop was SHOCKED that I paid that amount. I’m disabled woman and I really don’t appreciate being taken advantage of.

  Business Response

  Date: 01/01/2024

  Mrs. *********, Based on you multiple visits to our service dept we provided you the diagnotics that would make the neccessary repairs to your vehicle. When you briught your vehicle in in June of 2023 we recommended spark plugs and a valve adjustment , which you did do. The mileage on your vehicle at that time was 138764. Yor brought the vehicle back to us in October of 2023, mileage at this time was 152614, stating the vehicle has a misfire. You chose not to let us do the work based on the recommendations we provided to you. After visiting your local parts store and getting new spark plugs you then brought the vehicle back to us and we advised you that you needed injectors. At this moment there is nothing that would constitue a refund and we will be more than happy too take a look a thte vehicle for any concerns that you may currently have and try to assist with a discounted cost on the repair.

• Initial Complaint

  Date:12/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction is today, December 12 2023. The transaction is the purchase of a 2024 HR-V 5DR 2WD EX-L Honda vehicle. my funds to be disbursed amount to $33,287.93. I have a copy of the MSRP of $29,525 as being the cost of this vehicle. I have been told I’ve been given $7000 plus on my trade-in. I at this point in time I cannot get digital copies of the documents that I have signed. I requested them today and the sales person I have been working with has asked me to let her stay out of the loop. She gave me the phone number to the financial individual I have been working with her name is summer her number is ************. She also gave me the number of the manager , I do not have his name. His number is ************. Neither answered their phones or have returned my call. My bank, ***** ***** has put a stop order on the checks involving the monies described above.

  Business Response

  Date: 01/05/2024

  Mrs. *******, We have attempted to resolve this issue with you and you have not been happy with any of the resolutions. We have made multiple attempts to provide you with the the vehicle that you have finally decided on purchasing. I have sat with you and renegotiated the terms of your purchase on multiple occasions in which you have agreed on the new reduced purchase pricing. Each time after signing a new contract you have reached out to us a few days later stating you are still unhappy. based upon this we allowed you to have your original vehicle back( the Honda Accord), so that you can purchase a vehicle elsewhere. We want you to be happy with whatever vehicle you decide to purchase and hopefully you will consider Midlands Honda again in the future but at this time we are not sure what it is that we can do. Please feel free to contact me if you should have any additional questions and or concerns
  Rickey R*****
  General Manager
  Midlands Honda

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for a lease purchase. They took my car through the carwash and came out with scratches. In noticing the scratches w/n 1 hour of purchase, pictures was taken and sent to service rep I was told that they would take care of the scratches in my car but when I returned for the appointment, I was told that they weren't going to fix it as the damage was caused my me and that it was responsibility to inspect the car before purchase. I am and was the only owner. The saleswoman agreed no scratches were on my car when she inspected my car at the time of purchase. They did offer to buy my "damaged" car back but I would have to deal with financials to buy out the rest of my lease and pay for all mileage overage. All I wanted was the scratches fixed.

  Business Response

  Date: 10/30/2023

  Mrs. *******. we apologize that you feel that your vehicle was scratched while it was here. But when we spoke with you we confirmed that that damaged to your vehicle was not done here at Midlands Honda. We can assist you with getting you a discounted price on getting the repairs done. If that is something you are wanted to do, we have a vendor on site that can make the touch up repairs and they will do those repairs for you at a discounted price. Please let us know when you will be able to get this done and we can set a day and time up for you.