Reviews

Review Details

• Review fromLatoya S

  Date: 04/10/2025

  1 star
  On 03/01/2025 me and my son went to Midlands Honda on Killian Rd to shop for a car. My son found the car he like and spoke with salesman Caleb to get approve. My son got approved for a 2019 Honda Accord and was required to put done 3k for a down payment. He signed the paperwork and 4 hours later he finally drove off the lot with his new car. Last week the dealership called him stating that the finance company were in need of another paycheck stub. Remind you we gave them 3 paycheck stubs on the day he got approved. Time went on and a week later my son notified the dealership because he still have not heard from the finance company and his temporary tags are about to expire. He spoke to Marc and he told him that the finance company decided not to finance the car any more and he would need to find another finance company to finance the car, or get a co-signer or even just turn the car back in by Monday 04/14/2025. I called and spoke to to Claude the head manager of the finance department and explain the situation to him! He told me yes that was true and the approval was base off contingency. I then proceed to tell him that they did not approve him base off contingency but it was a final approval. I and upset and disgusted with this company. My son goes to school in Myrtle Beach and is over 3 hours away. He was approved for 3k down and $300 a month at 9% when we left the lot on 03/01/2025. Now he would have to go with another finance company and be approved for less money and a higher interest rate at 27%. That had lied and deceived us so that we can purchase a car. Something needs to be done about this matter.

• Review fromVance M

  Date: 01/19/2025

  1 star
  Worst experience with Honda I’ve ever had. Everything is fine while they’re selling you a vehicle, after you sign the paperwork customer service goes to crap. They won’t call u back, couldn’t get anyone from any department to call us back unless we repeatedly called them for weeks at a time. They put broken/ bent parts luggage rack on SUV. They put the wrong rims on our car, After I asked the manager if we could exchange pictures to make sure there was no misunderstanding, but he didn’t care to take my advice and do it correctly. They put black rims on our suv and didn’t replace the lug nuts from silver to black. Told my wife, they would mail the correct ones to us and I could swap out my lugs at home. Though they were paid to put them on and do it correctly. This is just part of the dealings with them. They do not represent Honda well at all. Honda corporate should do something about this dealership, it’s making them look bad! This is my 4th Honda and possibly my last. We told the Dealership, we’ve got our suv, but we will be departing as a totally unsatisfied customer, is there anything you’d like to do or say about that. Manager still hasn’t contacted us. At one point the sales and service department had the finance manager call us, cause they knew they had messed up especially asking us to work on it, and didn’t have the guts to call us. They threw it back at his desk cause he was the only one we appreciated doing business with. Mr. Claude is the only one there doing their job! Just a sample, I can’t possibly add all the documented dialogue I had with this poorly ran dealership.

• Review fromLucas E

  Date: 12/26/2024

  1 star
  The following is my experience buying a car from Midlands Honda in Columbia, SC. I purchased a 2017 VW Golf GTI on 12/09/24 for roughly $21k. The salesman drove an hour to pick me up and we arrived after dark where I test drove the vehicle in a light rain. After inspecting the vehicle, we went inside and signed the papers. The first night I had it, the entire interior flooded through the sunroof. Apparently there are cracks along the frame of the sunroof, so when it rains heavily water pools and leaks through the seal. Water went down the inside of the windshield, dripped onto the dash, the seats, and entertainment system and pooled up on the carpet, especially the passenger side. The screen in the entertainment system was damaged from the water and the sound deadening underneath the carpet of the interior soaked up water like a sponge. Over the next five days I called no less than ten times and spoke with at least five different people. At least three people took my number and assured me someone would call back. Most sales people hung up when I asked for a sales manager. Eventually, one helpful salesman noticed I had called a number of times and helped me get in contact with a sales manager, who promised to leave my number with the general manager and assured me the GM would call on Monday. This did not happen. I was not asking for them to take the car back, nor was I being unreasonable on the phone. I was not angry, I just wanted to speak to someone of authority about helping to pay for the damage from the leak in the sunroof. I would have even brought it to them for them to see the damage themselves. I do not think that I was being unreasonable, and I would expect that most dealerships with any care for their customers that sold a car without noticing the defective sunroof in their “124 point inspection” that caused a flood would at least have the courtesy to talk to me on the phone. This does not appear to be the case at Midlands Honda.

• Review fromLeigh N

  Date: 02/26/2024

  1 star
  Shady business practices. My first-time buyer adult son went in with his Dad, he had a terrific credit score and everything went well with the sale, they financed at 6% and everything was fine for six months, in which he paid on time each month. Then they contacted him and told him the original finance company backed out and forced him to refinance at 12% with another company or he would have to bring the car back. Pretty sure this is not legal. Buyer beware with this corrupt and lying company! I asked them about it on Facebook but they deleted my comment and blocked me. Not very professional. These people should not even be in business.

• Review fromBRITTANY J

  Date: 04/05/2023

  1 star
  I went in as a first-time car buyer. Brandon was my seller and Summer was the finance person I delt with. I bought a brand new 2023 Honda HRV. It wasn't until I got my first bill that I saw that the loan amount was different than what I agreed to. I went and printed my contract because they give it to you on a flash drive now. I noticed that I had 7,000 dollars’ worth of extra charges on there. Yes 7,000 all because they added 5 warranties My tags were supposed to be transferred but they were not. That was an extra 500 added to my loan. I imminently contacted the finance department. I spoke with Summer, and she stated that she did see anything on her end. She said that she would call me back after she ran some test. What test I have no idea! I knew I was being brushed off because she never calls me back. I went up there yesterday. I spoke with a different finance guy. Still nonchalant and brushed it off like it’s no problem. He stated that the warranties are optional, and I didn't have to get them. He took them off with no problem. That's not the point. What if I had been outside the window to get them taken off? What if I had gone all these years paying for things, I didn't know I had access to? Now I'm stuck with a much higher payment due to the padding of my loan with all these warranties. It is very misleading to tell me my loan amount is one thing but base my payments off the seven thousand extra they added. Signing your contract on an iPad is very misleading. A lot of things that should have been explained were skipped over. Masking warranties as things that atomically come with the car but really, you’re paying for them. The way she explained things was very misleading. There was an entire section skipped over on the iPad. If I didn't print my contact a read it, I would have never known they added warranties for oil changes, paint jobs, and road hazard ect. Everyone is in on it, sales to finance! The sad part is I drove an hour away to get a better deal.

• Review fromArticia Q

  Date: 07/05/2022

  1 star
  Very Misleading Dealership,
  
  Yesterday 07/04/2022 went to purchase a car. A 2019 Honda Accord Sport 2.0. We were originally suppose to work with Tony, however when we got there he was unavailable but was told by his co worker he didn't want to work yesterday and he was told to go home and change because he didn't come to work dressed appropriately. We arrived around 10:30-11 am. Ms. G**** who is a senior care specialist came to assist, which wasn't a big deal since honesty I already knew what we wanted and had my approval from my finance company and had also pulled the value on this car. We test drive and when we return to sit down to get everything processed that is where everything went down hill. Ms. G**** went to get my purchase order which had an out the door price including added equipment safety package of $1997 and balance due 31,951.06. I told Ms. G**** we were not interested in that added equipment and she began to tell me I had to take it it WASN'T OPTIONAL. I told her that it was because that was an upsell for them and all Honda dealerships are upselling this product. She then said it could be taken off. We decided to keep it since our insurance company said we would get another discount for having it, however I've been in lending for 16 years and I know better to just accept the fact I had to take this. I countered the price from 31,951.06 to $31,500. Ms g**** took this offer back to Mr. M******* and he declined. To make this process go as fast we said ok. He wrote on the buyers order MY BEST NUMBER INCLUDING AN ADDITIONAL KEY SINCE THE CAR ONLY HAD ONE IS $31,951.06 OTD AND SIGNED OFF. So we wanted to speak to ZEKE the finance person to review everything before sending it to ****. When we got in his office he pulled up everything and the price showed 33,951.06 and I ask where did he get that number from because my buyers order didn't have that. He looked at and said it sure doesn't let me take it back to Mr. M*******. During that time Ms. G**** came and said I don't know why he added the additional $2000.00 I told him that you all were not financing with us. Zeke came back and I already knew that Mr. M******* wanted us to give up an additional 2k. I told him we are not paying an additional 4k for a 2019 with over 50k miles. First it was this safety equipment that we couldn't take off and then you tried to add another 2k on top on that. First question why would I need to give you a down payment. I have A+ credit I wasn't required to put down any money, 2nd If I'm not financing with their lenders I don't have to disclose my down payment to them only my financial institution. 3rd what was the 2k for?? Ms. G**** never even asked us about a down payment she just ask did we need financing on the test drive and said NO. We are a military family and we jut PCS back here I have sent a lot of people to midlands because I have down several deals with them helping my members get into vehicles. After yesterday I will not refer anyone to them and also alert every bank and credit to be aware when getting buyers orders from them going forward because they tried to get over. I email the General Manager Mr. Greg right after we left and 07/05/2022 after 1pm and have yet to get any response. Mr. M******* never even tried to speak with us I was only told by Zeke that him and Ms. G**** had a Miscommunication. That is not your customers fault. While she was talking about no one wanting to work she should have checked behind the sales manager because he obviously didn't want to work either.

• Review fromAndrea S

  Date: 06/15/2022

  1 star

  Andrea S

  Date: 06/15/2022

  Went to this car lot after losing our car when we were rammed in the front sitting at a red light. Found our perfect car. Listed at $25,399.00. Set up a time to test drive, then purchase with Chris Shuler. We loved the car so into buy we go. Enter the Gates of Deception. We let the asking price of $25,399.00 ride. We did not negotiate. We came with our own financing. We let him know we wanted the Unlimited Miles, Unlimited time warranty that is listed as 1,999.00 and that was all we were interred in adding. Enter Summer, who works financing. She is very nice and personable. We felt at ease. She asked if we would be interested in a lower interest rate and we said, Sure! She said she found a lender with a 2% lower rate. She then proceeds to have a us sign, all on a tablet, line after line after line. We took for granted that it was your normal finish paperwork. No break downs of prices, fees or anything. She just kept the distracting conversation going. We had $5,000 down. She handed us a flash drive and out the Doors of Deception we go to our beautiful car. We get home and print out the papers and discover NOWHERE on this sales sheet says the car is $25,399.00. The cash price on the paper is now $29,909.56! after our 5k down! Warranties for 3630.00, 199.00 and God knows what else, to inflate this price. I've all the screen shots of their online advertisements of the car to prove the price. Chris, Summer, GM's Greg and Ricky, ALL said they would call me back and they'd look into this to get it rectified and they're, "sorry the fell short." They've now all ghosted my husband and I. They also lied on the DMV papers and our sales papers stating the car had 48,000 miles. They gave me the carfax and that proves the mileage is/was 48,778. They even lie about something that trivial. Never have we ever been rooked like this.

  Midlands Honda

  Date: 06/17/2022

  Our goal is to provide an outstanding purchase experience for every customer. We certainly apologize for not meeting that expectation with you Thank you for meeting with our team to review, adjust, and resolve the matter for the best vehicle coverage for your needs.

  Andrea S

  Date: 06/17/2022

  Thank you to Ricky for listening to our concerns and to Zeke for being so kind and taking his time to make sure we were pleased with the final deal on our beautiful car.