Complaints

• Initial Complaint

  05/30/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am filing this **mplain on behalf of ************************* (patient). On 5/17 she went to McLeod OB Gyn with symptoms. On that day she was assessed by the nurse practitioner and diagnostic/urinalysis testing was done. I paid my $15 health insurance ** pay on that day with a debit card. On 5/21 I received those test results from the 5/17 visit via my electronic my chart platform through this healthcare system. On 5/22 I sent a message to the provider/office via mychart asking to receive treatment for positive test results from the 5/17. I received no response. On 5/23 I sent the same message again via mychart and received no response. I also called the office twice and left a voicemail on the nurse call line. I never received a response. I came to the office today 5/30 to request that I be treated for the positive results made available to me via mychart on 5/21. I was told by ***********************, the secretary working at the front desk that I would need to be seen again by the provider and pay another $15 **pay. How does an admin assistant decide who should see a provider? I explained to *********************** that I had already paid and seen the provider during my 5/17 visit and simply wanted treatment for my positive urinalysis results that I received via My chart on 5/21. She informed me that there was no message on mychart and I showed her the two messages I sent via mychart. She did not apologize or attempt to rectify. So, I asked *********************** to speak with her supervisor. She yelled and informed me that no supervisor is available to speak with me and that I would need to wait to see a provider AND again pay the $15 **pay to be seen. This is unacceptable as I have already paid to see the provider and had my insurance charged from the 5/17 visit and am now being forced to see a provider again after having never received a call back with a treatment plan from the 5/21 test results that I did and still can view in mychart. I should not legally have to pay another **pay or to see a provider. This is fraudulent and I demand protection under my healthcare **nsumer rights. I was required to pay another $15 **pay on 5/30 and will have another visit billed to my provider. I was told while standing in the office on 5/20 by both *********************** and ***************************** that they **uld not give any information regarding who the office manager is and again there was no one for me to speak to. They did not even offer that someone call me back. Absolutely no attempt to rectify my **ncerns, simply demanded to pay the $15 **pay. This is absolute neglect and abuse of my healthcare **nsumer rights.

  Business response

  06/09/2023

  see attached

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