Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle from this dealer on February 1, 2025. They have failed to properly register my vehicle and ********************************** vehicle. ***** has no records as us owning the vehicle. We cannot get it registered. We are driving the vehicle illegally now due to the fact that they had to get this done within 60 days. We are in violation of South Carolina law because they have failed to register our vehicle. we have called every week Starting on March 1 with zero return phone calls, zero results, zero help. There have been a few people whom Ive spoken to that said they would get it taken care of however, nothing happens. We are a one vehicle, family and tremendously need help. *************** ****

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to this purchase as long as safety check was completed & we could pick the vehicle up on Mon after work. I received a call 5/12/25 & vehicle was not ready as they had not yet gotten to it. I advised it was unacceptable & we need the vehicle. She stated she would check on it & call back with more info. She called back again & advised me they discovered a power steering pump issue & will have to order a part, but she cannot provide me an estimated time of completion - only when they get the part, it'll be done the same day. Again, not the agreement! I explained I will cancel if they cannot furnish an explanation or estimated time of pickup. I asked her to contact the sales manager & call me back with a date/time to pick up the car. No call today (5/13/25) & called them & spoke with receptionist & asked to speak with the sales mgr. Once she knew it was not for a new sale, she quickly advised the sales manager was tied up, took the reason for my call, apologized, and stated she would have the sales manager call me back. This did not happen, and I reached back out & spoke with person again, who advised they were busy. I explained I would be cancelling the purchase since I cannot get the vehicle or someone to return my call.I am concerned that the dealership sold me this vehicle prior to performing the ***** safety inspection and only agreed to this purchase because they advised they would get this, and the detail completed by Mon 5/12/2025. Had I known this would become a problem, I would not have agreed to this purchase. I put down $2,000.00 on good faith and signed my contract and this does not seem fair. It appears deceptive sales practices were used to sell this car, and they misrepresented the offer, impacting my decision to purchase. I need help holding ALM accountable. I am simply asking for a refund for my down payment and the contract to be null and void due to the dealership's inability to furnish a response or vehicle in working condition.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car back to ALM due to a water leak. They accepted my car on January 31 to repair. They stated it had a blown head gasket nearly a month later. They said they fixed it and drove it several miles to check after it was fixed. They contacted us and said the car was ready nearly a month and a half later. When my wife came to pick up they said they forgot to change the oil as I had requested. Nearly two weeks later, they said they went to change the oil and the At would not crank. Nearly two more weeks go by and I ask the General Manager to call me back and he did. I stated they have had my car 2 1/2 months, it won't crank and no one knows what o wrong. I ask them to send to ********** in ******** if they can't fix it. He does what I requested. ********** calls me back and says the car needs a $32k engine and the warranty is out. I told them, I was never informed the warranty was out but said I drove the car there. They said they drove it several miles nearly 2 and 1/2 months later, so they need to fix it. I have been calling them weekly since getting that news and the do not return my calls and no one has answered me since finding out that their service department has ruined my car and have completely ghosted us. My car is stuck in ******** and now when zi call them back, they don't return my calls. I've offered them to trade me out of the car but to no avail. I still owe $39K on my 2020 Land Rover Range Rover Velar. I've informed my finance company and they have asked me to work with the dealership but to no avail. I make a $919 monthly payment on a car that I've not driven for over three months now. I'm at my whit's end. *** is the worst dealership I've ever experienced. Due to my Christian beliefs, I've avoided an attorney, but I don't have any other choice as this business does not care about its customers. They have not offered a courtesy car or rental. HELP US PLEASE!

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the dealership in January 2025. I transferred the tag from my previous vehicle and never received the registration. It has now been 3 months. I have reached out to the salesperson and dealership several times and no assistance. Salesperson texts that the dealership does not have the title yet. I have also hit a deer in the vehicle and it is currently being fixed. I need help with resolving this matter please.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/25 traded our car on a new car..dealership was supposed to transfer the license plate but ********* scdmv is going to suspend my drivers license...

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from *** Hynudai in Florence, SC on 10/5/2024. The front end process was pleasant and the service representatives were attentive and professional. However, the backend of the sales is what ruins the entire experience. The temporary plates and registration for my vehicle expired within 45 Days 11/19/2024. I called *** for two days straignt to speak to the person that handles titles and registration and was unsuccessul in connecting with this person, I left voicemail after voicemail and the front receptionists took message after message. On the third day I did speak with the representative, and she said that there was a problem with the title (I purchased a new car) why would there be a problem with the title on a new car? The representative then told me that she would call and find out what happened. I was proactive and called SCDMV myself and they acknowledged that they were in receipt of the temporary registration and license, however, the dealer had not completed the requirements for them to administer a permanent license and registration. I called again and spoke to the *** *** and she repeated almost verbatum the same response she gave me days ago and advised me that it would okay for me to drive the car with the expired registration and temporary plate (that's against the law, last I checked). At the end of this conversation she said she would contact their corporate office and call me tomorrow to provide an update. As of today 11/20/24 @3:30 pm I have not yet heard from her. I now have a new car, insured and unregistered that I cannot drive. The inconvenience of this all is overwhelming, and the apologies aside from kind are worthless. I asked about perhaps getting the General Manager to assist in escalating the resolution and nothing. I only wish I had read the reviews prior to purchasing because after reading the reviews it seems that this has happened before at this dealership.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 19 year old daughter saved all summer to purchase a car. We found a car at ALM Hyundai in Florence sc Was told the car was checked out and in excellent condition We drove 2.5 hours to pick up the car, put 1000 down and drove the car home The next morning, our daughter was driving the car up to school and both front tires shredded We got the car towed to a tire shop , upon where we were told the car never should have been sold with tires in this condition!I contacted the dealership several times, and sent over the estimate for two new front tires (cheapest I could find, but as I was told 19 inches is an odd size and more money)**** the manager promised me he would take care of it and went so far as telling me they are mailing out a check.Nothing crickets . No call back Im horrified at the dealerships lack of caring. We got lucky. My daughter could have been killed I just want the money for the tires. I feel that they told me what I wanted to hear just to shut me upIm so angry and hurt. How this could be allowed? I want what I was promised, I want them to pay for the tires. Nothing more than what I am entitled to and more so, what I was promised

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been almost two months and I have still yet to receive my license plate for my vehicle. *** had to continue to resend and finish paperwork that shouldve been handled at the dealership and email forms and related information for the deal. I am very busy and have to take time out my day for their errors. I still have no resolution on this matter and now my tag they gave me expires today..

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A part on my brand new Kona needed replaced. I got a call a couple weeks ago that the part was in, so I scheduled the service and took the day off, just to be told that someone put my part on another vehicle and didn't bother to replace it. ******** at the service department promised that they would pick up my car, service it and bring it back as soon as the new part came in again. I got a call today that the part was in, so after several attempts, I finally was able to talk to someone and they sent someone to pick it up, but the guard wouldn't let them back here, so I told ******** that I would be going to lunch in 15 minutes and would drive my car up to the guard shack, but they were gone when I got there, so I called ******** back, and he treated it like it was my problem and they'd take care of it if they could. This is their fault, because it should have been fixed when I took it in for the scheduled appointment to have it fixed, but someone decided to use the part and not reorder it. This needs to be fixed immediately, as I am driving to **** on March 28.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an employee at ALM Hyundai of Florence SC and wanted to purchase a vehicle from this dealership on 11/24/23. I started the paperwork of how much I would put down on the vehicle ($7,000). The next day(11/25/23) I chose to put down $8,000 for the vehicle. I finalized the paperwork with a manager named ***. I told him I want nothing added to the vehicle but gap insurance he told me I didnt need the gap insurance and presented me paperwork for extended warranty and tire coverage. He showed me on paper that those two thing would be completely free and would not change the total amount financed or the monthly payment. After he showed me this stating it would be $0.00 added to the vehicle I signed the paperwork for it to be added to the vehicle. On 11/30/23 I started to notice lots of mechanical and electrical issues with the vehicle so I took it back to the dealership and asked for them to take a look at the vehicle. Both a technician and I rode in the vehicle trying to investigate these issues. We come back and he says there is nothing wrong with the vehicle. I walked into **** office and I asked him about the 3 year 36k mile warranty if it would cover the vehicle if the vehicle was to break down while driving it. He said no that would not cover it so I wanted to cancel the warranty if its not going to cover anything mechanical. He told me the total amount financed would drop $4490. I asked him why it would drop if it was free and he said it was never free I was paying for it but he provided me false documentation while finishing the deal. I asked for the deal to be unwinded immediately after that was brought to my attention and he refused. He then went to the General Manager of the dealership and said I was acting very erratic towards him about the vehicle. I explained to *** and *** (General manager) I wanted my money back and you can take your vehicle back but they would not do it. I have pictures of the cancellation on the warranty only.