Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the dealership in January 2025. I transferred the tag from my previous vehicle and never received the registration. It has now been 3 months. I have reached out to the salesperson and dealership several times and no assistance. Salesperson texts that the dealership does not have the title yet. I have also hit a deer in the vehicle and it is currently being fixed. I need help with resolving this matter please.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/25 traded our car on a new car..dealership was supposed to transfer the license plate but ********* scdmv is going to suspend my drivers license...

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from *** Hynudai in Florence, SC on 10/5/2024. The front end process was pleasant and the service representatives were attentive and professional. However, the backend of the sales is what ruins the entire experience. The temporary plates and registration for my vehicle expired within 45 Days 11/19/2024. I called *** for two days straignt to speak to the person that handles titles and registration and was unsuccessul in connecting with this person, I left voicemail after voicemail and the front receptionists took message after message. On the third day I did speak with the representative, and she said that there was a problem with the title (I purchased a new car) why would there be a problem with the title on a new car? The representative then told me that she would call and find out what happened. I was proactive and called SCDMV myself and they acknowledged that they were in receipt of the temporary registration and license, however, the dealer had not completed the requirements for them to administer a permanent license and registration. I called again and spoke to the *** *** and she repeated almost verbatum the same response she gave me days ago and advised me that it would okay for me to drive the car with the expired registration and temporary plate (that's against the law, last I checked). At the end of this conversation she said she would contact their corporate office and call me tomorrow to provide an update. As of today 11/20/24 @3:30 pm I have not yet heard from her. I now have a new car, insured and unregistered that I cannot drive. The inconvenience of this all is overwhelming, and the apologies aside from kind are worthless. I asked about perhaps getting the General Manager to assist in escalating the resolution and nothing. I only wish I had read the reviews prior to purchasing because after reading the reviews it seems that this has happened before at this dealership.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 19 year old daughter saved all summer to purchase a car. We found a car at ALM Hyundai in Florence sc Was told the car was checked out and in excellent condition We drove 2.5 hours to pick up the car, put 1000 down and drove the car home The next morning, our daughter was driving the car up to school and both front tires shredded We got the car towed to a tire shop , upon where we were told the car never should have been sold with tires in this condition!I contacted the dealership several times, and sent over the estimate for two new front tires (cheapest I could find, but as I was told 19 inches is an odd size and more money)**** the manager promised me he would take care of it and went so far as telling me they are mailing out a check.Nothing crickets . No call back Im horrified at the dealerships lack of caring. We got lucky. My daughter could have been killed I just want the money for the tires. I feel that they told me what I wanted to hear just to shut me upIm so angry and hurt. How this could be allowed? I want what I was promised, I want them to pay for the tires. Nothing more than what I am entitled to and more so, what I was promised

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its been almost two months and I have still yet to receive my license plate for my vehicle. *** had to continue to resend and finish paperwork that shouldve been handled at the dealership and email forms and related information for the deal. I am very busy and have to take time out my day for their errors. I still have no resolution on this matter and now my tag they gave me expires today..

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A part on my brand new Kona needed replaced. I got a call a couple weeks ago that the part was in, so I scheduled the service and took the day off, just to be told that someone put my part on another vehicle and didn't bother to replace it. ******** at the service department promised that they would pick up my car, service it and bring it back as soon as the new part came in again. I got a call today that the part was in, so after several attempts, I finally was able to talk to someone and they sent someone to pick it up, but the guard wouldn't let them back here, so I told ******** that I would be going to lunch in 15 minutes and would drive my car up to the guard shack, but they were gone when I got there, so I called ******** back, and he treated it like it was my problem and they'd take care of it if they could. This is their fault, because it should have been fixed when I took it in for the scheduled appointment to have it fixed, but someone decided to use the part and not reorder it. This needs to be fixed immediately, as I am driving to **** on March 28.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an employee at ALM Hyundai of Florence SC and wanted to purchase a vehicle from this dealership on 11/24/23. I started the paperwork of how much I would put down on the vehicle ($7,000). The next day(11/25/23) I chose to put down $8,000 for the vehicle. I finalized the paperwork with a manager named ***. I told him I want nothing added to the vehicle but gap insurance he told me I didnt need the gap insurance and presented me paperwork for extended warranty and tire coverage. He showed me on paper that those two thing would be completely free and would not change the total amount financed or the monthly payment. After he showed me this stating it would be $0.00 added to the vehicle I signed the paperwork for it to be added to the vehicle. On 11/30/23 I started to notice lots of mechanical and electrical issues with the vehicle so I took it back to the dealership and asked for them to take a look at the vehicle. Both a technician and I rode in the vehicle trying to investigate these issues. We come back and he says there is nothing wrong with the vehicle. I walked into **** office and I asked him about the 3 year 36k mile warranty if it would cover the vehicle if the vehicle was to break down while driving it. He said no that would not cover it so I wanted to cancel the warranty if its not going to cover anything mechanical. He told me the total amount financed would drop $4490. I asked him why it would drop if it was free and he said it was never free I was paying for it but he provided me false documentation while finishing the deal. I asked for the deal to be unwinded immediately after that was brought to my attention and he refused. He then went to the General Manager of the dealership and said I was acting very erratic towards him about the vehicle. I explained to *** and *** (General manager) I wanted my money back and you can take your vehicle back but they would not do it. I have pictures of the cancellation on the warranty only.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8 weeks ago from today signed a warranty release form which my bank still has not received which is holding up my refinance process which in turn is costing me hundreds of dollars. Cannot get a single person to return my phone call to try and get a status on this refund request paperwork

  Business Response

  Date: 10/11/2023

  We have received the consumer complaint in reference to a extended warranty cancellation.

  This complaint is the first communication from the consumer to my office stating that the cancellation is not yet completed.

  We have contacted our corporate products cancellation department to investigate and expedite the process.

  The cancellation refund will be sent to the lienholder 10/13/23, and the refund will be for $1802.91 per our cancellations department.

  We will provide a tracking number to the consumer's email on 10/13/23 for the outgoing check.

  We apologize for any inconvenience in this matter. 

  *****************

  General Manager

  ALM Hyundai Florence

  **********************************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai issued a recall on the paint to include the 2017 Hyundai Elantra white paint chipping and peeling all over the car. Took car got necessary 2 estimates this was May 2023. Haven't heard anything back from them, so I called they gavel som story that service manager died. Sorry for their loss,but 4months is a long time without a response. Don't why it's taking so long when there not doing the repairs

  Business Response

  Date: 09/26/2023

  We have received the consumer complaint in reference to a manufacturer recall for paint issues. We apologize for any lack of communication the consumer feels he has experienced. We will contact the consumer directly with additional information about coordinating the paint recall repair. Our service manager ************** continue to communicate with the consumer to assist with a remedy.

  Thanks,

  *****************

  ALM Hyundai Florence

   

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/05/2023 I purchased a used 2020 Hyundai Elantra SEL from this dealership. Within a week, it was found that the back brake light was malfunctioning; I only found out once pulled over by a cop who let me go with a warning. The total loan amount for the vehicle is $40,952.08 which is not a pretty ***** from my vantage point situationally, but nonetheless, I proceeded with the purchase in faith (putting $1,000.00 down). Since, this faith has quickly diminished. I went to start my car and it would not start at all. There is probably something wrong with the starter.Upon this finding, I went up to the dealership today where I hardly got any assistance whatsoever with my concern. The warranty for the care is through EasyCare. When calling to EasyCare it was found that the dealership failed to properly submit over my paperwork to them denoting which type of coverage I even have. EasyCare states that this is a grave impediment, for they are unable to even start to assist with fixing anything. The coverage is virtually nonexistent on their end. Also, the dealership states that I will have to come out-of-pocket for the repairs of the starter under the PrimaryCare Plan; EasyCare states that my plan is actually the best plan which is the TotalCare package. To reiterate, they are unable to assist regardless presently, for the dealership failed to properly submit over my paperwork.When trying to schedule an appointment the nearest appointment was 08/19/2023 which is fine, but this just conveys another disadvantage I have to incur as the customer. It is evident that this dealership is unwilling to work with me at this point and has not returned any of my calls and everyone who can assist is always out to lunch. I do not feel like I should be responsible for the charges I will have to incur for the repair of the starter, for the dealership sold me a car which was quickly inoperable and created a grave impediment by not properly sending over the paperwork for the warranty.

  Business Response

  Date: 09/21/2023

  We have received the consumer complaint.

  We apologize that the consumer has had difficulty with incorrect ********* documentation and any delay in processing.

  The consumer does have a valid ********* 2yr/24k miles.

  The fix is easy, and being corrected immediately today 9/21/23. We will contact the consumer directly to confirm this.

  We will be happy to assist the consumer in any needed mechanical concern with the starter. Our service manager will also contact the consumer directly for this today 9/21/23.

  Thanks,

  *****************

  General Manager 

  ALM Hyundai Florence

  **********************************

  Customer Answer

  Date: 09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************