ComplaintsforALM Hyundai Florence

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Its been almost two months and I have still yet to receive my license plate for my vehicle. *** had to continue to resend and finish paperwork that shouldve been handled at the dealership and email forms and related information for the deal. I am very busy and have to take time out my day for their errors. I still have no resolution on this matter and now my tag they gave me expires today..

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A part on my brand new Kona needed replaced. I got a call a couple weeks ago that the part was in, so I scheduled the service and took the day off, just to be told that someone put my part on another vehicle and didn't bother to replace it. ******** at the service department promised that they would pick up my car, service it and bring it back as soon as the new part came in again. I got a call today that the part was in, so after several attempts, I finally was able to talk to someone and they sent someone to pick it up, but the guard wouldn't let them back here, so I told ******** that I would be going to lunch in 15 minutes and would drive my car up to the guard shack, but they were gone when I got there, so I called ******** back, and he treated it like it was my problem and they'd take care of it if they could. This is their fault, because it should have been fixed when I took it in for the scheduled appointment to have it fixed, but someone decided to use the part and not reorder it. This needs to be fixed immediately, as I am driving to **** on March 28.

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was an employee at ALM Hyundai of Florence SC and wanted to purchase a vehicle from this dealership on 11/24/23. I started the paperwork of how much I would put down on the vehicle ($7,000). The next day(11/25/23) I chose to put down $8,000 for the vehicle. I finalized the paperwork with a manager named ***. I told him I want nothing added to the vehicle but gap insurance he told me I didnt need the gap insurance and presented me paperwork for extended warranty and tire coverage. He showed me on paper that those two thing would be completely free and would not change the total amount financed or the monthly payment. After he showed me this stating it would be $0.00 added to the vehicle I signed the paperwork for it to be added to the vehicle. On 11/30/23 I started to notice lots of mechanical and electrical issues with the vehicle so I took it back to the dealership and asked for them to take a look at the vehicle. Both a technician and I rode in the vehicle trying to investigate these issues. We come back and he says there is nothing wrong with the vehicle. I walked into **** office and I asked him about the 3 year 36k mile warranty if it would cover the vehicle if the vehicle was to break down while driving it. He said no that would not cover it so I wanted to cancel the warranty if its not going to cover anything mechanical. He told me the total amount financed would drop $4490. I asked him why it would drop if it was free and he said it was never free I was paying for it but he provided me false documentation while finishing the deal. I asked for the deal to be unwinded immediately after that was brought to my attention and he refused. He then went to the General Manager of the dealership and said I was acting very erratic towards him about the vehicle. I explained to *** and *** (General manager) I wanted my money back and you can take your vehicle back but they would not do it. I have pictures of the cancellation on the warranty only.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  8 weeks ago from today signed a warranty release form which my bank still has not received which is holding up my refinance process which in turn is costing me hundreds of dollars. Cannot get a single person to return my phone call to try and get a status on this refund request paperwork

  Business response

  10/11/2023

  We have received the consumer complaint in reference to a extended warranty cancellation.

  This complaint is the first communication from the consumer to my office stating that the cancellation is not yet completed.

  We have contacted our corporate products cancellation department to investigate and expedite the process.

  The cancellation refund will be sent to the lienholder 10/13/23, and the refund will be for $1802.91 per our cancellations department.

  We will provide a tracking number to the consumer's email on 10/13/23 for the outgoing check.

  We apologize for any inconvenience in this matter. 

  *****************

  General Manager

  ALM Hyundai Florence

  **********************************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hyundai issued a recall on the paint to include the 2017 Hyundai Elantra white paint chipping and peeling all over the car. Took car got necessary 2 estimates this was May 2023. Haven't heard anything back from them, so I called they gavel som story that service manager died. Sorry for their loss,but 4months is a long time without a response. Don't why it's taking so long when there not doing the repairs

  Business response

  09/26/2023

  We have received the consumer complaint in reference to a manufacturer recall for paint issues. We apologize for any lack of communication the consumer feels he has experienced. We will contact the consumer directly with additional information about coordinating the paint recall repair. Our service manager ************** continue to communicate with the consumer to assist with a remedy.

  Thanks,

  *****************

  ALM Hyundai Florence

   

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 08/05/2023 I purchased a used 2020 Hyundai Elantra SEL from this dealership. Within a week, it was found that the back brake light was malfunctioning; I only found out once pulled over by a cop who let me go with a warning. The total loan amount for the vehicle is $40,952.08 which is not a pretty ***** from my vantage point situationally, but nonetheless, I proceeded with the purchase in faith (putting $1,000.00 down). Since, this faith has quickly diminished. I went to start my car and it would not start at all. There is probably something wrong with the starter.Upon this finding, I went up to the dealership today where I hardly got any assistance whatsoever with my concern. The warranty for the care is through EasyCare. When calling to EasyCare it was found that the dealership failed to properly submit over my paperwork to them denoting which type of coverage I even have. EasyCare states that this is a grave impediment, for they are unable to even start to assist with fixing anything. The coverage is virtually nonexistent on their end. Also, the dealership states that I will have to come out-of-pocket for the repairs of the starter under the PrimaryCare Plan; EasyCare states that my plan is actually the best plan which is the TotalCare package. To reiterate, they are unable to assist regardless presently, for the dealership failed to properly submit over my paperwork.When trying to schedule an appointment the nearest appointment was 08/19/2023 which is fine, but this just conveys another disadvantage I have to incur as the customer. It is evident that this dealership is unwilling to work with me at this point and has not returned any of my calls and everyone who can assist is always out to lunch. I do not feel like I should be responsible for the charges I will have to incur for the repair of the starter, for the dealership sold me a car which was quickly inoperable and created a grave impediment by not properly sending over the paperwork for the warranty.

  Business response

  09/21/2023

  We have received the consumer complaint.

  We apologize that the consumer has had difficulty with incorrect ********* documentation and any delay in processing.

  The consumer does have a valid ********* 2yr/24k miles.

  The fix is easy, and being corrected immediately today 9/21/23. We will contact the consumer directly to confirm this.

  We will be happy to assist the consumer in any needed mechanical concern with the starter. Our service manager will also contact the consumer directly for this today 9/21/23.

  Thanks,

  *****************

  General Manager 

  ALM Hyundai Florence

  **********************************

  Customer response

  09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I cancelled my *************** Contract and the protection service on my vehicle. *** has been ignoring me and giving me the run around. I was told last Friday, September 1st that my check was sent out that day. And was given a tracking number. The tracking number is NOT legit and tomorrow will be exactly 1 week and no check yet. I feel as if they are trying to skirt around paying me. I am legitimately owed the money and I would appreciate it. Please help me! ALM, stop playing games. Thanks

  Business response

  09/09/2023

  Tell us why here...58103691-D7904

  We received the consumer complaint in reference to product cancellations.
  We understand that the consumer expects a cancellation refund paid directly to the consumer, however, this is not correct.
  The consumer's product cancellation refund was sent to the lender 8/25/23 to be processed and credited toward the account balance via *** 1Z2R80160299247298.
  The cancellations will be reflected in the account balance by reduction of the cancellations amount from the previous loan balance.
  The consumer does not receive a check directly to her.
  Proceeds for the purchased products that are now being cancelled were provided via a loan from the lender.
  The lender requires us to send cancellation refund directly to the lender per our dealer agreement.
  The cancellation check was sent directly to the lender, see the attached proof of delivery via ***.
  The lender will process this product cancellation refund and the lender will credit the loan balance.
  Thanks,
  ********************************* Manager
  ALM Hyundai Florence

  Customer response

  09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I purchased a 2020 ****** Armada from ALM Hyyndai on December 21, 2022. The gas cap looked to had been pried open by what looked to be a screwdriver. I expressed that I wanted this fixed before I would agree to purchase it. They agreed that would not be a problem and wrote me up a WE OWE that they would replace the fuel door and touchup the paint around the fuel door also, this document was signed by the manager. Now going on 8 months later I still have not had my fuel door replaced or paint touched up. In this almost 8 months I have been given nothing but a run around. I've called over 20 times, I have left numerous messages with no returned phone call, multiple visits to the dealership, dealt with at least 5 different employees and each conversation is just another excuse, usually blaming it on someone else or an empty promise that it will be handled. I have been ****** patient in this situation in which I was even told today that they needed more time to figure out which body shop the door was sent to because the service manager quit 3 weeks ago. Every phone call (I have to call them because they never call me with an update) is just another excuse. I even told them today that I was going to have to go over their heads (General Manager is aware of the situation and obviously isn't getting the job done) and make a BBB complaint and haven't got a phone call back so apparently that doesn't bother them either. I have wasted my time, gas and energy trying to get this resolved to get nowhere. Almost 8 months is a ridiculous amount of time to be waiting for this to still be taken care of and I shouldn't be the only one in this situation making any efforts to get it resolved. The WE OWE was supposed to be valid for 30 days so to me that means they had 30 days to fix it and we are on day 230.

  Business response

  08/10/2023

  We have received the consumer complaint via BBB.  We apologize that the consumer has had the stated difficulties in communicating with our company to complete we owe work for 8 months. In speaking with all sales managers at our location, no manager recalls any communication with the consumer in reference to the stated complaint prior to. We agree that the time elapsed from the purchase date to now is ridiculous to have incomplete we owe work after 8 months. The purchase was 12/21/2022. This complaint is for 8/10/23 in reference to a fuel door from the 12/21/22 purchase we owe. The we owe is a valid document for up to 30 days from the purchase. This is the first communication from the consumer directly to my attention in reference to the we owe fuel door concern. The consumer states that "the General Manager is aware of the situation and isn't getting the job done". We apologize that the consumer has concluded such. There has been no communication with any sales manager with the consumer, nor the General Manager in reference to this complaint until now. We will contact the consumer directly.

  Best Regards,

  *****************

  General Manager

  ALM Hyundai Florence 

  Customer response

  08/15/2023

   
  Complaint: 20440222
  
  I did not accept the response because the issue has not been resolved. ************** did call me on Thursday 8/10. I missed his call but returned his call within 8 minutes and was told he was in a meeting. I called ALM twice on Friday and was told he was not in and again on Monday and was given the same response that he was not in. I did ask for his voicemail on Monday and left him a voicemail. In regards to your reply to my original complaint I know without a shadow of a doubt that you ************** and many staff members, present and past, and department managers know of my situation. Both ladies in service have talked with the now no longer employed service manager, the parts manager and they told me they have also spoken with you. I also sat outside of your office about a month ago as *********** spoke to you. I would appreciate it if all future correspondence would be done here or via email so it is documented. My email is *****************. 

  Business response

  08/18/2023

  In our further investigation, we found that the part has been at our parts department the entire time since the purchase date. However, the gas lid has to be painted to match the vehicle. Our parts manager will contact the consumer directly with this information, and an installation appointment will need to be set when ready. ****, our parts manager will follow up with the consumer to complete.

  Thanks,

  *****************

  General Manager

  ALM Hyundai Florence

  Customer response

  08/23/2023

  I have been reached out to by the parts manager last week but considering this issue has not been completed I would like to leave this complaint open until that time. 

   

  Sincerely,
  
  ***************************

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ive Been Going Back And Forth With ALM Of Hyundai Dealership ************ Leak On My Car Since December 2022. I Paid *************** In Order To Get It Fix By Replacing The ***************** Pan, And Some Other Minor Issues Just To Find Out In Less Than A Month (January) It Was ****************** The Dealership Had 3 Different Chances To Look At My Car And Fix The Problem But They Kept Saying It ***************** But I ************** Every Week Or Getting A Oil Change Every Month So Where *********** Going? Then They Said I Had A Motor Recall (That Was A Lie)! But Never Got Back To Me On Moving Forward With The Recall. I Was Told That If Its A Recall I Dont Have To Wait On Them I Can Go To Another Hyundai Dealership To Get It Fix. Well I Did That Just To Find Out My Car Didnt Have A Recall So I Had To Pay $178 For The Diagnostic, Just To Find Out It *************** And The Valve Gasket Needs To Be Replaced! Mind You I Just Paid ALM Of Hyundai $900 To Replace My Valve Gasket. So Took The Car Back To ALM Of Hyundai Because I Was Within My 30 Days Of My Service So They Shouldve Been Able To Fix It! Well That Didnt Happen, Ive Been Up ********************* Call, Email, And Even Ask Through Email And In Person Can We Do Some Type Of Term Agreement Since There Was A Warranty On The Valve Gasket To Let The Other Dealership Fix It. No Response They Keep Saying Theyre Going To Reach Out To Me And Theyll Call Me Back And Never Did! 2 Weeks Ago After Going Back And Forth With ALM Of Hyundai For 8 Months My Engine Locked And The Car Wouldnt Crank. I Finally Was Able To Get In Touch With The General Manager But All He Did Was Pass Everything Back Down To The Same People Ive Been Trying To Talk To. Just For Them To Tell Me They Dont Have The Equipment Or Technology To Check My Engine And Even If They Did I Would Have To Wait 8 To 10 Months For A New Engine. THIS WAS SOMETHING THEY HAD ALREADY KNEW ABOUT SINCE FEBRUARY BUT JUST NOW TELLING ME! ALM Of Hyundai Has Over 40 Cars On Their Lot Waiting For Engine That They Dont Have And Some Of These People Been Waiting Longer Than Me!

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to the BBB to File a Consumers Complaint against the *** Hyundai Dealership which is located at ********************************* in Florence **. This dealership sales practices are extremely aggressive and should be investigated immediately.My Credit Report was Pulled Illegally by *** Hyundai Dealership on July 28, 2023.I specifically gave them directions NOT TO DO SO.I DID NOT GIVE ANYONE at this dealership the AUTHORIZATION to pull my Credit Report.I received notification by my Credit Monitoring report immediately after my credit was pulled by the dealership. This is a serious matter and an offense against my Rights as a Consumer.This dealership should be sanctioned for "Unfair Sales Practices" and ****************** Claims"My daughter took her vehicle into the dealership for repair on a Mandated Recall by Hyundai Corp only to have her vehicle returned Broken, resulting in her having to drive a dangerous unsafe vehicle until this issue is rectified. She has complained numerous times about service at this dealership to the General Manager whom has neglected to address and resolve this issue. The service at this dealership is absolutely Shameful!!My ask is that the dealership immediately contact me directly to Resolve this issue. Meanwhile I would like to Alert others about this dealership's unlawful practices. They promise a service and are bound by law to complete repairs that at corporately mandated without cost. They have out right failed to do so, but rather attempt to coerce desperate consumers into purchasing a new over priced vehicle, for Commission. While promising the consumer that they are helping them. Shame on *** Hyundai!! My ask is that for the dealership, to Please just complete the vehicle recalls effectively and correctly without cost to my daughter or partner with Hyundai Corp to replace the vehicle. Please provide decent, better service, in good faith and offer great customer service for your customers, because they deserve it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩