ComplaintsforSharonview Federal Credit Union
Credit Union
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Complaint Details
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Initial Complaint
08/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ive been a Sharonview customer for ********** starting to truly regret it . On 08/12/2023 I had two deposits go into my Sharonview account from cash app . One for $540.38 and another for ******. When those deposits went in I already had around $315 in my account . I saw that my balance was $1640 and change . I made a few transactions that day ( total not over $60) . However when I checked my account last night it said my balance was $394 WHERE DID MY MONEY GO ?!?! I thought it may be overnight processing but it is now 08/13/2023 and my account balance is STILL $394 !!!! My mortgage is due by midnight and now I have no way to pay it . Sharonview IS VERY SHADY and should be investigated by the government. I have proof of everything I just stated because I know they will try to deny any of this . EVERY SINGLE NIGHT money goes missing from my account and then magically reappears in the morning . When I complained about this issue they claimed it was due to their overnight processing. But this current situation is different. Its the next day and my money is still gone . Sharonview is doing something wrong I cant put my finger on it but this needs to be investigated.Initial Complaint
01/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not recognize this account. This is purely identity theft. This account damaging my good credit reputation!DELETE THIS IDENTITY THEFT ACCOUNT ASAP!!!SHARONVW ********** I will never stop filing complaints against you because I know my rights!In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 *** ******* U.S.C **** section 602 A. States I have the right to privacy.15 ************* (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency of the person knows or has reasonable cause to believe that the information is inaccurate.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.Business response
01/25/2023
After review, Sharonview has been unable to identify any specific actions required for this member's account based on the information provided. We encourage this member to contact our ************************ at ************ so that our teams can consult with her and help investigate her concerns. Thank you.Initial Complaint
01/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am distressed that you have included the information below in my credit profile and that you have failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct.SHARONVIEW FEDERAL CU 430161000033****I do not recognize this account. This is purely identity theft.Business response
01/13/2023
After review, Sharonview has been unable to identify any specific actions required for this member's account based on the information provided. We encourage this member to contact our ************************ at ************ so that our teams can consult with her and help investigate her concerns. Thank you.Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I called ****** view to make A payment because I was 29 days past due and did not want to risk A 30 day late payment. Online the system would not allow me to pay and gave me an error A week straight. I did not want to call because.last month I called to make A payment and was hung up on multple times and the customer service was horrible. Finally I was able to make the payment online using a debit card but it then said it takes 3 days to process. That immediately scares me because again I did not want A 30 day late so I called Each time I called yesterday (12/15/22) I was disconnected on after extended hold times. Nonody seem to have known their credit reporting policy. One rep told me it would not report because I initiated payment on the 15th. While another rep said ig would report late because it take 3 days to post which.would.put me.past three days I then emailed my loan rep and she confirmed there would not be a late payment and shortly after I was informed something different by another department. I just need to make sure this doesn't effect my credit.. i logged in a week straight trying.to.pay and got an error over and.over again and the samething happened last month and I have attached a screenshot of the error. I.also attached the svreen shot.of when it finally let then payment go through..i do not.want a 30 day.late on my credit because they're take.3.days to.prpcess A debit card payment Also, they dhould work on the customer service skillsBusiness response
12/21/2022
Sharonview's Consumer Lending team has confirmed that this member has NOT been reported to the credit bureaus for delinquency. We are reviewing our policies with our frontline teams to ensure everyone relays consistent information in the future. We apologize for inconvenience to **************. Thank you.Customer response
12/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
11/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted sharonview a minimum of 5 times within a month requesting a review of my account and fees I incurred. Costumer support informed me all 5 times that they had to escalate the issue to a different department and I would receive a call back within 2 business days. I did not receive a single call or email back once. Do not bank here.Business response
11/29/2022
As of Tuesday, November 22, 2022, Sharonview has spoken with **************** and refunded any fees he incurred. We apologize for any inconveniences he experienced while trying to reach our Member Experience team. Thank you.Initial Complaint
10/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Oct 12, 2022, I called Sharonview FCU to close my account and have the money sent to me. I live in ** and they decided to close the branch in ** in 2020, so it becomes very inconvenient for me to get access to my money. I was told they cannot close my account over the phone, and I must email the written request to ******************************* I emailed the request on Oct 12, 2022 but did not receive any response after 3 follow-up emails, not even an acknowledge that they have received the request. I called again on Oct 18, 2022 and requested to speak to a supervisor. The supervisor said she has sent a message to the relevant department, and I should receive a response within ******************************* to fax the request. I faxed it. Today is Oct 20, 2022, after 4 emails, 2 phone calls, and 1 fax, I havent received any response from them. Their lack of response is unacceptable and made me very frustrated. I WANT MY MONEY back! It is nearly $280,000.Business response
10/26/2022
On 10/12/22, Sharonview received a call from this member requesting that their accounts be closed. Due to the large amount of funds in the accounts, our employees initiated a member verification process; however, we were unable to successfully verify this member over the phone and advised the member to instead send a written request. We have received the written request, and as of 10/26/2022, the account has been closed and the member has been notified. Thank you.Initial Complaint
10/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I applied for a signature checking account on 10/12/2022 in the early am of business hours and was told i would be contacted by someone within one business day now two have passed , i have not even received a confirmation email. I would like to withdraw my application and have all my information stored to be deleted since i have not been contacted by anyone and with the significant amount of pii you requested. I have already been offered a checking account at another local credit union. It seems customer friction is not your concern .Business response
10/20/2022
Sharonview has contacted this member to discuss this situation and apologize for any inconveniences in opening an account. We have terminated any actions with their account information per their request.Customer response
10/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a letter in the mail that stated they had ran my credit report for an already established credit card of 4 years. When they did that no one had informed me on this and decreased my credit line . & now its affected my credit report. I called to get it resolved and not 1 single employee could tell me why this happened. I was told that it shouldnt have and that they dont know. I am very upset and my credit has taken a hit .Business response
09/16/2022
Sharonview has reviewed this members account with our credit card partner, Elan. Elan annually reviews a members account to check for any changes on their credit report, which could result in adjustments to the member's credit status with Elan. We recommend that this member review their credit report for any inaccuracies and contact Elan directly with questions about any changes.Initial Complaint
08/19/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been trying to obtain a replacement debit card for almost a month now. My card was compromised due to a scam, and I requested a new debit card on July 20th 2022. Despite following up multiple times, speaking to supervisors and a Manager within ******************************* and *************************** each time I call, I am advised the card replacement wasn't requested and that it has now been requested and it will arrive in **** business days. In each case, the card doesn't arrive, and after contacting the Credit Union, I am advised the card was not ordered, but they will order it - and the cycle starts all over again.Business response
08/23/2022
Sharonview completed a rush order for two debit cards for this member on Thursday, August 18, 2022. As of Tuesday, August 23, 2022, our records show that both debit cards have been received and activated.Initial Complaint
08/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I make an online mobile deposit and it cleared the account with an confirmation number. So later on that following Monday the transaction was canceled after hours. *** reached out to the branch numerous times and was promised a callback from supervisor to get the issue resolved. Out of 8 calls and being on hold for numerous hours still no callback. Due to the reversal of the deposit it made my bills go into default.Business response
08/24/2022
This member attempted two mobile deposits on Saturday, August 6, 2022. Upon review, a Sharonview team member noticed the mobile deposits were unauthorized transactions and subsequently reversed the funds from the account. Sharonview notified the member of the reversal on Monday, August 8, 2022, via email. A note was also made in the transaction history in Online Banking and the Mobile App.
We have since spoken with the member to explain the reversal and discuss appropriate mobile deposit procedures.
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Contact Information
Customer Complaints Summary
27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.