Complaints

• Initial Complaint

  07/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 3rd I placed an order on brighter blooms.com to purchases some strawberries for my garden and the rest were plants totally with tax $149.66 which I paid through PayPal credit. When the transaction was complete it stated that my transaction was pending. It stayed that way for a week as I was checking on my order because I had an acct. In the meantime 2 days later someone from that business tried to make a fraudulent purchase through my PayPal acct which was blocked on July 5th for $490.98. On July 5th they also tried to get into my Gmail acct, I was able to determine this my the phone number used to get into my acct that matched their phone number for customer service ( This was discovered however until the 19th when I realized the business scammed me) On July 9th or so I logged onto my acct like I had been doing and my order stated that it was ********* July 19th I logged back onto my acct there was no longer an order history, my address, a purchase history, a refund, anything. The only thing it showed was my email address and my username which was my my GMAIL ACCT I contacted ********************** and of course they have no history of me in there system whatsoever including my payment. They wanted my to have screenshots of the sales receipts. I did call PayPal and they are going after this fraudlant company

  Business response

  07/20/2024

  We are so sorry, from the screenshot provided it looks like you ordered from a company not affiliated with us. We have checked our records and our Paypal account and do not have any record of an order under your information. ****** can assist in disputing the charges. We sincerely apologize for any inconvenience this has caused. 

  Customer response

  07/20/2024

   
  I am rejecting this response because:
  My PayPal receipt is to that company.  They changed the name of whom it goes too.  They deleted all of my information so they can keep my money.   I want my money back at this point forget an exchange.  I want a refund.   They are scamming me. 

  Business response

  07/22/2024

  We are so sorry, we are not affiliated with JOVIANCOMMA. Unfortunately, we have been alerted of a scam site that is very similar to ours and we have reported this to the ****
  To get a refund for this transaction, it would be best to contact your bank and file a dispute on the charge.
  We sincerely apologize for any inconvenience this may have caused.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a ******* Pear Tree - 5-6 Ft for $159.99 on 10/07/23.I received it dormant mid October. In the summer it started growing from the grafting joint but no leaves on the entire tree. The top appears to be dead. They responded that it passed the 30 day warranty but I received it dormant with no way of knowing until it wakes up in spring/summer. Sorry but a failed graft is not due to negligence on my part. I also provided pictures as evidence.

  Business response

  07/17/2024

  We have reached out to the customer and provided store credit for the tree that has perished. Let us know if you need any additional assistance.

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother bought me a pomegranate tree for Christmas. It was supposed to be a 1-gal plant and it arrived in a quart pot with a 1-gallon label on it. The plant had a rough trip here and so I had to put it back into its pot. The plant was actually a very recently repotted, from a 4-inch pot into the quart pot. Had I not known the plant was in the wrong size pot they would have gotten away with scamming me. My mother also paid extra to get the 1-year warranty on the plant, but there was nothing inside the packaging telling my daughter that this was included, which is also a deceitful act on their behalf. Again, had I not mentioned it while dealing with customer service, she never would have known. I contacted customer service and they contacted the ********************** who supposedly said yes it was their mistake, so they have no 1-gallon pomegranates available. They offered to refund the money to my mother, but it is a Christmas present, so I would have gotten nothing. I asked for a persimmon tree as a replacement and they wouldn't do that because the issue was with the condition of the plant, which is untrue. The issue is the fact that they sent a 4-inch plant instead of a gallon plant and almost got away with it. I am working to get some plant from them, but as of right now I don't know if that will happen.I am writing this because I know they sent those little 4-inch plants out to other people before Christmas and they deserve to know they were sent the wrong plants, and they should correct that. Their customer service person was very nice and tried to be helpful, but her hands are tied with what she can do.

  Business response

  12/29/2023

  We have reached out to the customer and assisted in issuing a replacement for a plant that is more suitible for their needs. 

  Customer response

  12/29/2023

   
  I am rejecting this response because:
  
  I will be satisfied as long as

  1)  I receive the tree they said is coming, and

  2) That it is alive and leaves out in the spring. 

   I do however think they should notify the other recipients of the "mislabeled" plants and give them an unexpected store credit for the difference in the cost between a quart plant and a gallon plant, as an act of Goodwill. 

  
  

• Initial Complaint

  10/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The cherry trees I bought are diseased and will not survive. One of them is almost dead now, and the other is very close to dying as well.

  Business response

  10/05/2023

  We have reached out tot he customer and have issued replacements for the plants under our 30 day guarantee. 

  Customer response

  10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  07/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On July 12th 2023 I placed an online order from Brighter Bloom nursery for a red dragon Japanese Maple. On July 18th I received my order from brighter Bloom. Once I open the package I realized that they had send me a Japanese Maple, but it was not a red dragon. I contacted Brighter Bloom via phone to inform them of this error. I showed them pictures of the red dragon ****** that I currently own and discussed how they are consistent in appearance with the red dragon Japanese ****** that Brighter Bloom displays on their website. They apologize for the error and said they would make it right. Today, July 23, 2023, I received a package from Brighter Bloom and again its not a red dragon. At this point, since they cant provide what they advertise and what I ordered, I want a full refund.

  Business response

  07/25/2023

  We have reached out to the customer and agreed to issue a refund for this order under our 30 day guarantee. 

  Customer response

  07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  07/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 6 to 7 foot Blenheim apricot tree for my mothers 83rd birthday. It arrived in dismal shape. The leaves werent only wilting, they were withering, curling into themselves. And some of the leaves had been eaten by insects, and had turned yellow and brown. (see pics). I WOULD NEVER PAY $200 at any store for a plant that looks like this. Im not sure I can describe how embarrassed and let down I feel that this dying thing is the gift that I gave my 83 year old mother.I mean, really? Im going to ask for a replacement and full refund. I cant f***ing believe that this is how my moms bday will be remembered. Mistakes and unanticipated situations can happen. So Im not going to make some blanket statement about brighter, blooms or fast growing trees.DESIRED SETTLEMENT IS REPLACEMENT AND REFUND. I will let you know how this is resolved.

  Business response

  07/11/2023

  We have agreed to issue a 50% refund on this order due to the inconvenience in not being able to give the gift order on arrival and have scheduled for a replacement to ship out. We will be following up to ensure the replacement arrived in good condition. Thank you so much for your patience. 

  Customer response

  07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Additionally, the true measure of customer service becomes apparent when an issue needs to be resolved  

  BrighterBlooms was exemplary and clearly explained my options.

  When the brown leafed, wilted apricot tree arrived at my moms for her birthday, I was unhappy.  Sending your mother a dead tree on her 83rd birthday does not send a very positive message.

  After I sent images of the condition of the tree, brighter blooms was quick to respond to me.
  

  If the tree was sent to me, I would only have asked for a replacement. However, given that it was a gift, they also provided a 50% refund as well as replacement. 
  

  All of this was handled quickly and quite professionally.

  I would buy from them again.

   

   

   

  Thank you. 

  
  

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I received a **** Magnolia Tree today, 05/24/23 that cost me $140 and upon opening the box, I realized the tree and my hand were swarming with ants. I called Brighter Blooms and the customer service representative offered to ship out a new tree and discount me $20, which I accepted. My issue, however, is that I cannot just leave a tree with live ants sitting out and waiting for trash day next week. I need to treat the ants to some degree so they dont spread and infest my yard or other plants. I believe I should receive a full refund based on this principle. This is just totally unacceptable. I could even understand being sent an unhealthy tree, but I have no idea how someone picked and packaged this tree with selectiveness and care, as the Brighter Blooms website suggests. It is literally covered in live ants. In seconds, my hand was covered and they were crawling all over the shipping box. Quality control fail, Brighter Blooms!

  Business response

  05/25/2023

  We are so sorry that your rose tree arrived with pests. We do treat the plants in our nursery prior to shipping so it should not have arrived with an active pest issue. I did review your ticket and am going to go ahead and issue a full refund for your order. Your replacement is also processing for shipping so you will get tracking once picked up but do not hesitate to contact ** with any additional questions or concerns. 

  Customer response

  05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a banana tree from Brighter Blooms and after a few days the leaves started to fall off and it only had only 4-5 leaves on it. I thought I did something wrong to it and that cost me over a $100. I then bought a avocado tree and when it arrived it had holes in the leaves. I called them and they said it was from a humidifier. Now all the leaves are falling off the tree and looks like it's dying. It gets enough water and this tree cost me about a $150. The trees I guess are not healthy and they told me I couldn't plant them outside.

  Business response

  04/24/2023

  We are so sorry you had growing concerns with your plants.We do guarantee our plants for the first 30 days from delivery and offer an optional one year warranty that can be purchased at checkout which issues a one time replacement or storecredit for the price paid for the plants. Unfortunatly we are unable to guarantee plants grown outside of their reccomended goring zone.As a one time courtesey we have issued a refund for the Avocado tree order. Please let us know if you have any additional questions or concerns! 

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 Avocado trees purchased in December 2021 arrived dried out & sickly. Very few leaves other than the many dead leaves in the shipping box. Over the next few months, I did everything right to bring these trees to a healthy state. Im an expert gardener & study soil quality/optimization for fun. Grew up on a farm. Still, the plants struggled. By May, it was clear that one of the trees was dead - the trunk turned black slowly, from top to roots. The 2nd tree of this order has been barely holding on. It hasnt grown taller & only has a few leaves. Their website claims high quality plants, not true. When I tried to redeem my warranty & appeal to their pledge to customer service excellence, they would not refund - only a gift certificate for a future purchase. As I said to the customer service rep today, I dont trust the quality of their plants. I spent way too much time trying to save these plants.If I dont trust the quality of ************** poor shipping practices (roots should not be bone dry at time of delivery). If my only option is a store credit - I feel scammed. Please refund my credit card. I will never buy from Brighter Blooms or their sister brands. I will never recommend them. Wasting several months on subpar plants is an emotional hit as well. My plants are my pets. I was so excited to have avocados. My dreams have been smashed.

  Business response

  08/04/2022

  Our plants are covered under a 30 day Alive and Thrive guarantee which issues a replacement should our pants fail t thrive within 30 days of delivery. We request notice within 30 day of delivery for 30 day guarantee claims. We also offer an optional one year warranty that can be added at checkout. Since we sell perishable items, we do not issue refunds under our warranty and can issue store credit or one time replacements for plants that have perished with the added warranty. 

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a tree from them and it was damaged on the roots. I reached out to them because it was dead and they said they couldn't help.

  Business response

  05/26/2022

  We have reached out offering assistance under our 30 day guarantee. Please let us know if we can be of further assistance. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩