Complaints
Customer Complaints Summary
- 130 total complaints in the last 3 years.
- 129 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving numerous text messages from this company, claiming that I need to contact them in order to resolve a debt. None of the messages I’ve received were addressed to a specific individual until the one they sent today, which was addressed to someone with the name “Bianca,” which is clearly not my name. The company has not called. They have not left any voicemail. They have not sent any written communications through the US postal service. They just keep sending these cryptic, vague and harassing text messages about this phantom debt. There are no collections on my credit report, I have an amazing credit score and any debts I might have had were from 20 years ago when I was a kid- long past the statute of limitations and long since written off, surely. If this IS my debt, I would like to be sent written communications in a professional manner. Otherwise, if this is a mistake and they have the wrong number, which, after reading all of the BBB complaints is the most likely case, I would appreciate it if this company would stop harassing me about someone else’s mistake and move on.
Business Response
Date: 06/12/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:************** *****
Dear Cindy R******
Thank you for allowing us to address *** ******* complaint.
When we reached out to the phone number ***** ********* we understood it to be a good contact number for another individual. We appreciate *** ***** informing us that the number ***** ******** belongs to her and regret that she was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerCustomer Answer
Date: 06/12/2025
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I would, however, highly urge the company to do their due diligence in the future in the hopes of avoiding further unwarranted harassment and subsequent time-wasting. I would also urge them to start communicating via paper mail or, at the very least, calling ONCE and leaving a voicemail, with the name of the intended person clearly stated in either written or verbal communications.The practices this company is using are bullying and harassing innocent individuals. I appreciate them straightening this matter out and removing me from their call/text list and I hope that they will amend their practices in the future.
Regards,
***** *****Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving multiple text messages from Shepard Outsourcing on behalf of ********* ******* ******* *** about a debt that I do not have. I have checked my credit report and there is no outstanding debt. I would like these messages to stop. This text is from Shepherd Outsourcing, a debt collector regarding your ********* ******* ******* *** account. Visit *********************************************** Reply stop to opt-out or call 888-991-5696. # of messages varies. Message & data rates may apply. This is an attempt to collect a debt and any information obtained will be used for that purpose. . SOG Ref# ********* Reply STOP to opt out.Business Response
Date: 06/06/2025
06/06/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint************** *****
Dear Cindy R******
Thank you for allowing us to address *** ******* complaint.
When we reached out to the phone number ***** ********* we understood it to be a good contact number for another individual. We appreciate *** ***** informing us that the number ***** ******** belongs to him and regret that he was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerInitial Complaint
Date:06/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am getting text messages about a debt from ********* ******* ******* **** I have no idea who Shepherd Outsourcing or ********* ******* ******* are nor do I hold any debts with any company named. I would like for Shepherd to CEASE and DESIST contacting me in any fashion. They must have the wrong number although they are using my first name in the texts. I feel this could have been leaked information from the many breachs of companies I have done business with.Business Response
Date: 06/12/2025
06/09/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint*************** ******
Dear Cindy R******
Thank you for the opportunity to address *** ******** complaint.
In line with company policy, upon receiving a complaint of this nature from your office, we promptly ceased all activity on the account. We have also notified our client of the consumer’s concerns and provided all supporting documentation.
We acknowledge *** ********* request to discontinue further communication. His telephone numbers have been added to our internal "Do Not Call/Text" list to ensure no additional contact is made.
Shepherd Outsourcing is a licensed and bonded third-party collection agency, authorized to collect past-due accounts on behalf of our clients. We are committed to addressing and respecting any concerns raised by consumers in connection with these matters.
Regards,
Vickie R********
Compliance ManagerCustomer Answer
Date: 06/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:05/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving text messages from Shepard outsourcing about a debt from a credit card which I have never had. This is one of the messages I have received. This text is from Shepherd Outsourcing, a debt collector regarding your ***** ********** **** (******* ********** - for which the current creditor is ********* ******* ******* ***) account. Visit **********************************************. Reply stop to opt-out or call 888-991-5696. # of messages varies. Message & data rates may apply. This is an attempt to collect a debt and any information obtained will be used for that purpose.Business Response
Date: 06/05/2025
Thank you for allowing us to address *** ********’s complaint.
When we reached out to the phone number (***) ***-****, we understood it to be a good contact number for another individual. We appreciate *** ******** informing us that the number (***) ***-**** belongs to him and regret that he was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerCustomer Answer
Date: 06/06/2025
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ********Initial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a text message from Shepherd Outsourcing, a debt collector regarding "my bank of ******** ****** credit card" for which the current creditor is ********* ******* *******. *** *** * ** *********. I looked up ****** (no account under my name, DOB or social), no banking records in Missouri (never lived their either), and nothing with ********* ******* *******. Would like information on this account and if this is me that is who you are looking for.Business Response
Date: 06/03/2025
June 3, 2025
Cindy R*****
Consumer Operations Director
Better Business Bureau
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint ID: ******************** **********
Dear Cindy R******
Shepherd Outsourcing has reviewed *** ************ complaint, along with the associated account placed with us by our client. His concerns have been documented and communicated to our client accordingly.
Upon review, it appears that Shepherd Outsourcing contacted the incorrect individual based on the information initially provided. When we reached out to the phone number ***** ********, we understood it to be a valid contact for another person. We appreciate *** ********** bringing this to our attention and regret any inconvenience caused by our attempt to reach someone else.
Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Regards,
Vickie R********
Compliance ManagerInitial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sometime in early May 2025 I received a message from this company about a credit card for which I do not have an account and a bank for which I am not a client. The message came from number 91651. Message 1: We see you checked out our payment portal for your Total Visa Card Issued by The **** ** ******** (for which the current creditor is ***** ******** ******* ********** **** account. Remember to login at ********************************************** and setup payments before your account is returned to our client. This text is from Shepherd Outsourcing, a debt collector. Reply stop to opt-out I never checked out any payment portal prior to receiving this message. The next day I got a second message threatening that I had “limited options” for dealing with said issue: Message 2: We have limited time to work with you before we return your Total **** **** Issued by The **** ** ******** **** ***** *** ******* ******** ** ***** ******** ******* ********** ***) account to our client. See your options at ********************************************** ** **** ************* This text is from Shepherd Outsourcing, a debt collector. Reply stop to opt-out I believe I am been spammed by this company for an account that does not belong to me. If this company is incorrectly tracking my credit I want it to be resolved immediately.Business Response
Date: 06/06/2025
06/03/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:************* ******
Dear Cindy R******
Thank you for allowing us to address *** ******* complaint.
When we reached out to the phone number ***** ********, we understood it to be a good contact number for another individual. We appreciate *** ****** informing us that the number ***** ******** belongs to him and regret that he was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerInitial Complaint
Date:05/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a text from shepherd outsourcing This text is from Shepherd Outsourcing, a debt collector regarding your **** ****** *********** *** ****** - for which the current creditor is ********* ******* ******* ***) account. ***** *********************************************** Reply stop to opt-out or call ************* * of messages varies. Message & data rates may apply. This is an attempt to collect a debt and any information obtained will be used for that purpose. * *** **** ********* ***** **** ** *** ****Business Response
Date: 06/03/2025
06/03/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:************** ******
Dear Cindy R******
Thank you for allowing us to address *** ******** complaint.
When we reached out to the phone number ***** ********, we understood it to be a good contact number for another individual. We appreciate *** ****** informing us that the number ***** ******** belongs to him and regret that he was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerCustomer Answer
Date: 06/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau,
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
If your ******* ********* **** ******** **** - for which the current creditor is ********* ******* ******* **** account is returned to our client we may not be able to renew these offers. Save up to $503.44 in up to 2 payments when you visit ********************************************** or call ************* This text is from Shepherd Outsourcing, a debt collector. Reply stop to opt-out ***I do not own the above card and have no outstanding accounts in my name. I have been receiving these above text messages. Please stop contacting me.***Business Response
Date: 05/30/2025
05/30/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:*************** ********
Dear Cindy R******
Thank you for allowing us to address *** ********** complaint.
When we reached out to the phone number ***** ********* we understood it to be a good contact number for another individual. We appreciate *** ******** informing us that the number ***** ******** belongs to her and regret that she was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerInitial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received two text messages and several phone calls from shepherd outsourcing on behalf of ******* ***. I have never bought anything from ******* ********* and therefore, cannot have debt with them. Every time I try to get a hold of someone and figure out why I'm getting these texts, I can't get through.Business Response
Date: 05/30/2025
05/30/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:*************** ****
Dear Cindy R******
Thank you for allowing us to address *** ***** complaint.
When we reached out to the phone number ***** ********, we understood it to be a good contact number for another individual. We appreciate *** **** informing us that the number ***** ******** belongs to her and regret that she was contacted in our efforts to reach someone else. Shepherd Outsourcing has removed the number from our system and added it to our internal "Do Not Call/Text" list to prevent any further contact regarding this matter.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance ManagerInitial Complaint
Date:05/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never, ever received an email from them. Today they sent my mom an email that listed all the details to the debt they claim is mine. I am over 30 years old, how does a company contact family members about personal information without the customers approval? And again, never once did I receive an email from them. I have paid the debt directly to the company and owe nothing to Shepherd Outsourcing. They violated my rights by sharing my information with someone I didn't give permission to.Business Response
Date: 05/29/2025
05/29/2025
Cindy R*****
Consumer Operations Director
Better Business Bureau of
Upstate South Carolina
*** ***** ****** ******* ***** *
Greenville, SC 29601
Complaint:***************** ***********
Dear Cindy R******
Thank you for allowing us to address *** ************* complaint.
When we contacted the email address *******************, it was believed to be a valid point of contact for *** ***********. We appreciate *** *********** informing us that this email address does not belong to her. As a result, Shepherd Outsourcing has removed the email from our system and placed it on our internal "Do Not Email" list to ensure no further communication is sent regarding this matter.
Please note that, pursuant to the Attorney Demand Letter received, Shepherd Outsourcing has ceased all direct contact with the consumer. All future communications will be handled exclusively through our legal counsel and *** ***********’s legal representative.
Shepherd Outsourcing is a third-party collection agency licensed and bonded in all applicable states to collect past due accounts for our clients. Shepherd Outsourcing always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
Vickie R********
Compliance Manager
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