ComplaintsforPalms Dentistry-Greenville

• Initial Complaint

  09/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had been going to this dentist since the Covid outbreak (the only dentist taking new customers.) It had been years since seeing a dentist and some extra work was necessary and the first 2 visits did require more out-of-pocket expenses and I accept that and I'm not complaining. My last visit (3 weeks ago) had me paying $49.50 at checkout. More than in the passed, but maybe inflation had changed it. Then I get a bill in the mail for $49.50. It's explained to me that its because I go every 3 month instead of every 6. I have been paying attention to my out-of-pocket expenses and the only reason I agreed to every 3 months is because insurances seemed to cover it. Now, Palms wants me to pay $90 every other visit. I don't think I had been doing that and to just start doing it now, after services provided is unacceptable. This is a dirty trick and I feel taken advantage of. I spoke with a lady that told me she could see the $49.50 I paid on my way out, why doesn't that show on my bill? I will attach the bill they sent me, the screenshot of my bank app showing that payment and the Insurance claim from 2 visits back (this should have been $90, too, if what she says is true. (Spoiler alert, it's not.)) I accept the $49.50 they already received, I want them to waive the additional $49.50 (the bill I got in the mail). My biggest issue is the bill I got in the mail. Why does it not show my $49.50 payment. Looking at that bill, they may have gone completely against my will. I would never accept an appointment that was not not covered and they may have used some creative accounting to get me to pay for it (I was paying attention.) This kind of makes me madder. This is very sketchy. I don't want to reward shady business practices, please don't make me give these people another $49.50 they don't deserve.

  Business response

  11/28/2022

  Good Afternoon Cindy,

  
  

  I am sorry we received a voicemail in regards to this case. The emails went to our spam folder and our office was closed on Wednesday  11/23-11/27/22 due to the holidays.

  
  

  In regards to the case the patient rendered the services  however the insurance company did not pay and put the patient in charge of the bill due to the patient frequency being two times per year. Patient received services for SRP- Deep cleaning due to the patient having active periodontal disease. He is on a 3 month recall for periodontal maintenance to maintain the active periodontal disease. We base the needs of our patients on their health, not on what insurance will pay.  The attached explanation of the patient was not the most recent explanation. I have attached the explanation to this email from *******. Please let me know if you have any questions.

  
  

  Sincerely,

  Hunter L***** 

  Customer response

  11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  There is no mention of my specific order that I will not agree to any treatment that was not covered.  It may be true that I really need this, but my position on the matter is firm. Just to repeat myself again, I approve nothing that isn't covered. Waive the amount you claim I owe, I was lied to in order for you make this claim. 

  
  Regards,
  
  **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩