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Business Profile

Medical Records

ChartSpan Medical Technologies, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chartspan contacted my 92 year old father (Oct/Nov 2024)and misrepresented that they were from his doctor’s office and coerced him to sign-up for a service he does not need. My sister contacted Chartspan along with my father in Dec 2024 and explained their services are not needed and to cancel. My father is still receiving text in Jan 2025 that he has a monthly appointment scheduled with ChartSpan. Today, Jan 15, 2025, I contacted ChartSpan and asked why they are still scheduling appointments when their services were cancelled. They claim they have no record of the cancellation. This is a scam company that preys on the elderly and fraudulently bills Medicare!

    Business Response

    Date: 01/21/2025

    Hi ******** 

    Thank you so much for taking our call today with our SVP of Operations, who oversees our care management program for patients. We appreciate you taking the time to discuss your concerns regarding our care management program for patients. We understand your father's experience may have raised questions about the program's legitimacy. To address your concerns, we have reviewed the recorded calls related to your father's enrollment. We recognize the initial hesitancy expressed during the enrollment process and understand how this may have impacted your family's experience. Therefore, we will be crediting our services for the three months we billed the practice. We will also proactively reach out to the practice to encourage them to void any Medicare claims submitted for these services and cease billing your father for any associated costs. We sincerely apologize for any frustration this situation may have caused your family. We are committed to providing high-quality care and strive to ensure all our patients have a positive experience with our program.

    Customer Answer

    Date: 01/21/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel Chartspan because they provide nothing to me and bill for it. There system is set up where you can’t cancel online and they will not take your call to cancel. They are billing ******** and ******** monthly and will not cancel at my request. Please help me. Thank you

    Business Response

    Date: 09/26/2024

    ID#********* I have confirmed with our team that this patient was unenrolled from our program on 07/08/24. We record all calls and have confirmed the patient consented to the program compliantly.

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bill dated 3/28/2024 for visit. I was in France on that date. Was told that billing was for Chartspan enrollment. I DID NOT enroll, only said I would look at information as Chartspan rep said my doctor had recommended me. Doctors office claimed not to know anything about this. I called Chartspan and was told that I enrolled and the cost was $65 per month. They claim not to know why that price was billed to insurance. No one will take responsibility for this bill. I am concerned that the insurance paid for a service I never received.

    Business Response

    Date: 09/26/2024

    For customer ID ID# ********, this patient was unenrolled from our program 04/12/24. We record all calls and have confirmed the patient consented to the program compliantly

    Customer Answer

    Date: 09/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 


    Regards,

    ***** *******

ChartSpan Medical Technologies, Inc is NOT a BBB Accredited Business.

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